Cliffside Hotel Palau
Po Box 129, Koror, Koror Island 96940-0129 Palau
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About
#23 of 37 hotels in Koror
Location
Cleanliness
Service
Value
Cliffside View Hotel is only 5 minutes away from downtown Koror, and all stores and dive shops.Situated on a quiet hillside overlooking Koror and its lagoon, Cliffside View Hotel is also well-known for its beautiful sunrise.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
BBQ facilities
Concierge
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast in the room
Shuttle bus service
Car hire
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Minibar
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Filipino
Location
71Somewhat walkable
Grade: 71 out of 100
11Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
Po Box 129, Koror, Koror Island 96940-0129 Palau
Getting there
Car HireSee all Koror car hire
83Reviews2Q+A17Room tips
Reviews
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A group of 4 friends stayed at the Cliffside overnight after a long flight from LAX to Koror; We boarded the Rock Island Aggressor for a dive trip the next day. The Cliffside was ideal for this purpose. The staff are very friendly and helpful, fluent English speaking. The rooms are clean and large, bath and shower and AC were very good. The wifi is blazing fast in early morning and late at night but bogs down as more guests sign on after around 0900. The free breakfast was all Asian fare and was OK. There was no coffee - bring your own instant coffee and ask for hot water. There is a VERY nice restaurant about 10 minutes away by foot -- called Elilai. They serve excellent lunch and dinners (but not breakfast). This review is about the Cliffside so I wont say much about the Rock Island Aggressor, except to say the diving experience, customer service, cuisine and boat crew were outstanding.…
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Date of stay: February 2018Trip type: Travelled with friends
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were there in April and it was slow season; they upgraded us to suite and we had pool all to ourselves. A little off the beaten path, but most restaurants and activities pick you up directly at hotel. Would recommend and stay here again
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Date of stay: May 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were happy here. The view we had was pretty good, and I think almost all the rooms would have an equal view. Don't let the location put you off. It is a little out of town, but we found that not a problem. When we walked, we got in to town in under 45 minutes, but a taxi is around $4-$5 (bargain hard - the drivers start higher). Even better, though, is that many restaurants in town offer pick up or drop off, so we walked in and used the restaurant provided free transfer to get back. Obviously, if diving or doing other tours, then the location is less of an issue again, as the tour companies all seem to offer pickup / drop off. Staff ranged from polite and reserved through to friendly and helpful. Generally pretty good, although some seemed to lack local knowledge that would be helpful. Wifi was hit and miss, dropping out regularly. There was a mix up with our airport pickup, but hotel management did not charge us for it. They were also gracious in letting us stay in the room well after checkout when we had a late flight, as it was not reserved and needed. Appreciated. Breakfast, excellent, buffet most mornings (one morning was very quiet and buffet was not offered). Pool was reasonable. Poolside bar was not open during our stay. Overall, we were happy with our choice in Palau.…
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Date of stay: December 2016Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel is nice but when you are on the 3rd floor with no elevator, it makes it difficult. Pool bar was not open. Appeared to be under renovation. I believe it has new management. Could not get the TV to work and the controller was in either Chinese or Japanese. Room was clean. Employees were nice and helpful. Restaurant service was very slow!
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Date of stay: April 2015Trip type: Travelled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This rating applies to Americans and Europeans. If you are Chinese, then the rating would be "Average". Since last October (2014), the hotel has been managed BY Chinese FOR Chinese. English speaking people need not apply (that seems to be the attitude of the new management). The menu has brief titles in both English and Chinese, but everything else is in Chinese ONLY. That's right, good luck with that one! When I was there the hotel was busy, and I was the only non-Chinese person there for the 3 days of my stay. The facility is in decent shape and clean. The rooms are very good sized. It appears that the new owners are investing money in the hotel. But, the food is mediocre at best, and the menu is totally oriented toward Chinese tastes. The chef seems challenged to be able to prepare eggs the way you request. The hotel is four stories high (one below the lobby and two above), and there is no elevator! The restaurant is one flight up from the lobby, and not connected to the rooms on the same level. So, if your room is on the fourth floor, you walk down two flights to the lobby, and then up one flight to the restaurant. Great exercise if you're into physical fitness! When I got there, I found out that since the new manager had taken over, their liquor license has been under review. That was five months before I arrived, and it is still not resolved!…
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Date of stay: March 2015Trip type: Travelled solo
Value
Cleanliness
Service
Room Tip: Second Floor ONLY.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I'd much rather put my enery in something more positive, but feel I have to warn people who have booked at this hotel. As regular travellers my husband and I like to get our things sorted well in advance to avoid unwelcome surprises, but then we counted outside of the new Cliffside Hotel owner... July 2014: After comparing hotels rates in Koror and checking the services that reservations in this hotel included: free airport transfers, swimming pool, including breakfast and every day a free pass for the beach facilities at the Pacific resort, we decided to stay here two nights before and three nights after our diving liveaboard (which departed in January 2015). The rate for the room was 120$ per night. We contacted the hotel, sent them our credit card details and we received a formal confirmation with all above services and agreements mentioned on the confirmation. Fast forward to January 13, 2015: Less then 24 hours before we get onto the plain to Palau I receive an e-mail from the Cliffside hotel stating that their room rates have gone up to 195$ for the first two nights and to 225$ for the last three nights!! They add that they do not give out passes for the Pacific hotel anymore and that airport tranfers now cost 30$ per person one way!! To end their message they ask if we want to keep our reservation?! I mean, two days before our reservation and stepping on the plain just a few hours later, there was absolutely no time to find alternative accommodation! I replied immediately by e-mail saying that we have a formal confirmation on different terms (and add the form in the attachment) and tell them that this is illegal and that they should keep their changes for new bookings. Two hours later without receiving a reply (by that time it was evening in Palau), I called the hotel (from Belgium). The very nice reception clerk said that all would be sorted out when we got there. But that was not the case. Once there, they said that the hotel was sold in October and that all bookers had been contacted with the new rates and terms. (On getting home I scanned all my e-mails from that time - including the spam filter in case they had send it out in bulk mail, I received no e-mail whatsoever from the hotel in October!). Tho days later we arrive in Palau at 4AM (so in fact we had then already used up half of our first night) and all we can think of is to get some sleep. We get up and 9 and ask to talk to the reservation officer. She was very polite but insisted that they needed to do what the owner had decided. When we asked to speak with him, they said that he was "not on the islands". In the end, trying to make the best of an impossible situation, we agreed to pay 170$ for the first two nights and we didn't have to pay for the airport pick-up. Still jet lagged they gave us a ride into town after breakfast so we could find alternative accommodation for the three nights after the diving trip. Needless to say that the only thing we found vacant for 10 days later was an extremely chabby youth hostel. But honestly by then we would have accepted to sleep in a bathtub by the side of the road just to get away from those scammers. In addition (not out of spite but simply true): the included breakfast consisted of 4 items and 4 items only: french toast, eggs, bacon and sausage. All of those were absolutely stone cold and mostly unedible. The food was places in food warmers but there was no heating underneath. The second morning we got up much earlier at 7.30 and while the french toast was replaced by pancakes, everything was once again stone cold with no burners below the trays. There was no bread or toast, no jam, just the 4 mentioned items. Our room was very spacious, relatively clean but very dated. The swimming pool area: very dated with loos tiles etc. At the pool we saw men talking about renovating the site, but nothing has been renewed yet, not in the hotel either (so there is absolutely no justification for the rate raise whatsoever). When talking to the staff it became clear that we weren't the only ones who were extremely unhappy and apart from three Asian guests we saw in the breakfast room, the hotel seemed to be deserted.…
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Date of stay: January 2015Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't book here if you do not want to be ripped off
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We came to this friendly but dark and run down hotel in the middle of the night. Bugs were dead on the bed and wallpaper coming off from the ceiling. In the morning we used the restaurant but it was out of two of the three breakfast meats and two of the three juices. The staff were kindly but the facilities not good.
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Date of stay: January 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I booked the Cliffside hotel as a "day room" prior to the change in ownership of the hotel. Flights out of Palau depart at 1:45 AM making a room for the day and evening a necessity. The Cliffside was formerly affiliated with the Palau Pacific Resort. I booked the Cliffside with the intent of using the nearby PPR resort amenities. I was informed by the clerk at check in that they were no longer affiliated with PPR and that an e-mail message was sent to customers informing them of the change. I did not receive that e-mail. I asked about the pool facilities at the Cliffside and was told the pool was closed for maintenance. The hotel was deserted and kind of creepy. There is no elevator so stairs had to be climbed to get to the rooms. The room was furnished with a low bed. The combination of no pool, no PPR access, lots of stairs, unfriendly front desk, and a low bed made me refuse the room and book a room last minute at the PPR. Cliffside refused to provide a refund. The PPR was higher in price but saved the day.…
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Date of stay: November 2014Trip type: Travelled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently spent a night at the Cliffside before leaving on a dive trip & was expecting a nice but not fancy room. My room has large & clean but the paint was peeling and the air conditioner leaked so there was a wet spot on the floor. The air conditioner worked but you couldn't change the temperature up or down. They have new owners so hopefully they will be doing some routine maintenance. I figured, ok, one night will be fine. Then the hot pot in the room didn't work for coffee. (I got up at 5:30 because of jet lag & needed coffee, bad!) I went to the front desk and got some hot water from a dispenser so that was ok. Then I asked for a couple of extra packets of coffee (there was 1 in my room) and she told me that they didn't have any. Really? I asked again at 7, after I figured housekeeping would be there and was refused again. Maybe I'm being picky but after spending 26 hours of traveling, just a little kindness and reasonable effort would have been appreciated. I have never had any hotel not give you a couple of extra packets of coffee if you asked nicely. We were planning on hitting the pool too but it was closed and they said it was unsafe to use. It had been closed for a month. Later in the day, they said it was now safe to use. Nope, I don't think so. One other thing to note, the brochures in the lobby and the web site said they had a sharing agreement with the Palau Pacific Resort to use their facilities on day passes, they do not! I will not be recommending the Cliffside unless it is the only option for my clients that need an overnight or a day room in Palau. It is becoming pretty shabby and the staff made it pretty clear that they didn't care if I was there or not. It's really a shame because they are in a nice location.…
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Date of stay: November 2014Trip type: Travelled with friends
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed one night at the Cliffside Hotel in Koror, Palau in preparation to spend a week on the Aggressor Fleet Tropic Dancer Liveaboard Dive Boat. The hotel is nice, but not fancy. Our cost was $197 per room which seems expensive, but was the best price available that we found in Koror that supported pickup by the Aggressor Fleet for transport to the sea port. Pickup at the airport was included. Breakfast is not included, but a restaurant located in the hotel is very good and reasonably priced. Of particular note was the hotel staff who worked hard and successfully solved a problem for our group of 6 with a member delayed on air travel.
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Date of stay: October 2014Trip type: Travelled as a couple
Location
Cleanliness
Service
Room Tip: There are 3 or 4 floors of rooms. Our's was on the top floor which was fine, but no elevator...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$168 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cliffside hotel koror
LOCATION
PalauKoror IslandKoror
NUMBER OF ROOMS
29
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Frequently Asked Questions about Cliffside Hotel Palau
What are some of the property amenities at Cliffside Hotel Palau?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Cliffside Hotel Palau?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Cliffside Hotel Palau?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Cliffside Hotel Palau?
Yes, free parking is available to guests.
What are some restaurants close to Cliffside Hotel Palau?
Conveniently located restaurants include Kramer's Cafe, Drop Off Bar & Grill, and Carp Restaurant.
Are there opportunities to exercise at Cliffside Hotel Palau?
Yes, guests have access to a pool during their stay.
Does Cliffside Hotel Palau have an airport shuttle?
Yes, Cliffside Hotel Palau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Cliffside Hotel Palau have airport transportation?
Yes, Cliffside Hotel Palau offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Cliffside Hotel Palau?
The staff speaks multiple languages, including English, Chinese, and Filipino.
Are there any historical sites close to Cliffside Hotel Palau?
Many travellers enjoy visiting Airai Bai (11.8 km) and Airai War Canoe (12.0 km).
Is Cliffside Hotel Palau accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.