Jannah Burj Al Sarab

Jannah Burj Al Sarab

Very clean and tidy, they always taking care of them properly
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Room & Suite (202)
Séjour agréable surtout le Staff  aimable et serviable spécialement Norodin Hamsa service de cha
Dining (51)

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About

4.5
#21 of 149 hotels in Abu Dhabi
4.6 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Jannah Burj Al Sarab is a hub offering business, shopping, cultural and beach experiences in the Central Business District of Abu Dhabi. 30 minutes from Abu Dhabi International Airport, 5 minutes from Abu Dhabi Mall, Central Business District and the Corniche, Jannah Burj Al Sarab is in the prime location for all your business and leisure needs. Recently awarded Best for Technology at the Leaders in Hospitality Awards 2016, Jannah Burj Al Sarab is the leading smart hotel in Abu Dhabi, featuring smart technologies and the fastest hotel Internet in the world at 1.2Gb per second.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Wifi
Fitness / spa changing rooms
Hot bath
Rooftop pool
Adult pool
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Kitchenette
Flatscreen TV
Minibar
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Art Deco Style
Languages Spoken
English, Arabic, Filipino, Hindi

Location

Mina Street Tourist Club Area, Abu Dhabi United Arab Emirates
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Abu Dhabi Intl Airport
4.5
4.5 of 5 bubbles3,132 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Jannah Burj Al Sarab has garnered acclaim for its high standards of cleanliness and inviting atmosphere, with guests consistently impressed by the diligent housekeeping and the hotel's warm environment. Its central location is a hit among travelers, placing them in proximity to key attractions and amenities. While the hotel's value for money and well-received amenities – including a well-equipped gym and praised food options – contribute to its popularity, some guests have noted the pool's limited hours. Spacious and clean rooms are frequently mentioned, though a few have mentioned dated decor. The service at Jannah Burj Al Sarab generally earns positive remarks for being helpful and efficient, despite occasional lapses in professionalism.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Budget-friendly
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed

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3,132Reviews38Q+A100Room tips
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Detailed Reviews
chris m wrote a review Jun 2020
Dubai, United Arab Emirates
4.0 of 5 bubbles
WOW! I stayed 3 years in the same apartment!! That, by itself, says a lot. Contemporary and well maintained living accommodations that are noticeably "quiet", i.e. well insulated from neighbor noise. Wonderful staff and the housekeeping and room service teams deserve a 10, on a scale of 1-10! Excellent!!

Highly recommended! The location is within walking distance to the Corniche, shops and restaurants, without being embedded in center-city noise and busy streets.

Improvement could be realized if Management was more "effective" in their response time to expressed concerns and reception staff should always be sure that they understand what is being asked of them, before replying. For some reason, cultural or otherwise, they say "yes" to everything, without fully understanding what is being asked. This can be frustrating.

Overall, you can't go wrong with this property!! I, for one, plan on staying there again. A very Special Thank you to Mr. Nahhas, who demonstrated commendable professionalism, efficiency and communication skills while facilitating my lease. You will go far, my friend.

Enjoy your travels!!! Enjoy Jannah!!
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Date of stay: June 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Select a room on opposing side of Mosque
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nina D wrote a review Jun 2020
5.0 of 5 bubbles
We have been staying at Jannah for almost 3 mos, and may I just say, they improved their services alot. We’ve had issues before with housekeeping/room service but now! special mention to QAYYUM our floor server. he is always courteous and polite, and gives the best customer experience all the time. my only issue now is room service keep giving 1-2 laundry bags instead of giving alot, and we have to call to keep asking for more, we give laundry everyday and i think having some in stock is reasonable.

overall great hotel, clean, modest and quiet!
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine1, General Manager at Jannah Burj Al Sarab
Responded 27 Jun 2020
Dear ninabunchkins, Thank you for your excellent feedback and we are glad to hear that we were able to provide you a First Class Service. Qayyum will be very happy to hear your kind compliments and I will not fail to let him know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely, Philistine Kharbouch Operations Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
A Traveller wrote a review Sept 2020
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
Location is great, not far from Abu Dhabi Mall and the Corniche Beach, also a walkable distance with many restaurants close to the hotel. Staff are all very kind and helpful. Thank you to the reception staff and porters who helped me a lot when I arrived. Housekeeping Afroz is very attentive to details and comes daily to clean the room. Service always with a smile thank you!
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine Kharbouch, General Manager at Jannah Burj Al Sarab
Responded 19 Sept 2020
Dear N9808IZhannahh, Thank you for your excellent feedback and we are glad to hear that we were able to provide you a First Class Service. Housekeeping and reception team, specially, Afroz will be very happy to hear your kind compliments and I will not fail to let them know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely, Philistine Kharbouch Operations Manager
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ms_Kuznetsova wrote a review Apr 2021
Abu Dhabi, United Arab Emirates
1.0 of 5 bubbles
I'm not sure why did they proudly place board with 5* at the hotel front because facilities and services are very far from 5* rating, I would give them 3*+ maximum.
Lobby is small, restaurant is tiny with terrace on the road, swimming pool sized like a bathtub with no sunbeds around. Room had features same like any 3* hotel have, toiletries in squesers attached to the wall, no balcony, linen with holes. I had issues with laundry because they handed over my clothes with horrible chemical smell, when I complained I had got response that city municipality told them to do so. I'm not sure what city municipality had against me, because bed linen and towels didn't have any smell, or were probably washed in another laundry. After 3 complaints they had fixed the issue though. The hotel internet wasn't so good as they advertised, it was disconnected from time to time.

Regarding the staff I had mixed feelings. I'm very happy with housekeeping staff, ladies and gentlemen, I observed them following all hygiene guidances and wearing shoes cover when entering my room, and being very friendly. However reception associates seem had different trainings, very professional lady April, who demonstrated genuine care even solving my issues with laundry and other stuff, thank you dear. Unfortunately I have to mention Eze from reception as well, who gave me horrible attitude and didn't want to bother to explain hotel policies, who showed how unhappy he was with me asking simple question, and didn't bother to say sorry even once if it was a confusion between us. I would not bother to write the review, because whatever experience with hotel facilities I had I left with good feelings thanks to Housekeeping staff and reception lady, but Eze ruined everything, sorry.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rosie Z wrote a review Mar 2021
5.0 of 5 bubbles
I have a great stay here in Jannah for 6 months now. Spacious basement parking, gym, restaurant & swimming pool. Thank to Christian housekeeping he is very nice and polite to us.they doing great job on cleaning and sanitizing our room we feel very safe. Good job to housekeeping.
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Date of stay: March 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine Kharbouch, General Manager at Jannah Burj Al Sarab
Responded 16 Mar 2021
Dear rosiez878, Thank you for your excellent feedback and we are glad to hear that we were able to provide you a First Class Service. Christian will be very happy to hear your kind compliments and I will not fail to let him know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely, Philistine Kharbouch Operations Manager
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aravindsk10 wrote a review Sept 2020
Berlin, Germany
2.0 of 5 bubbles
I stayed at Jannah for about 2.5 weeks. Just before writing this review, I was inclined to write a positive review (frequently prompted by several staff) and for good reason — the room was clean, pool was pleasant and location was well connected.

The staff were also super friendly. The housekeeping staff did a crisp job — fast, efficient and seamless.

However, I had two major problems. The first day when I walked in, my fridge wasn’t working. Although I had several perishable items the maintenance team only responded after about 1.5 hours and two phone calls. The same repaired fridge burned up 2 weeks later, with a strong burning metal smell that was so pungent that I had to air the room by leaving the door open. The smell remained for two more days. I was surprised that I wasn’t asked for any alternate accommodation as I said that it was an emergency and literally had to wear my mask in the room to breathe properly. I would’ve expected better from a 5* service.

Finally, as I was checking out I forgot my kindle in the room. I concede that the fault is partially on my end for not having double checked the beds, but it was an extremely stressful time for me and I checked out hastily. Later that evening, I realized that my kindle (which had valuable contents and immense emotional value) was left back at the hotel. My first thought was that if the hotel staff had found it, I would’ve received a call. However, after multiple checks through my luggage and checking my device’s location on my account, I realized that it was last active in the hotel building. Unfortunately, upon inquiring with the hotel and giving them my precise location, they replied saying that they didn’t have any lost and found reports of my item.

Now I’m not blaming anyone or holding the hotel responsible. But in interest of writing a fair review, I must say that I’m disappointed that I had to end my stay on a sour note, at this otherwise value-for-money quality hotel. The thought of losing my belongings is saddening, especially considering some conversations that I had with staff where they claimed to do nothing about lost items left behind by guests and turn a blind eye towards it (whatever that means). So I guess it’s as good as gone, just like some of the missing stars on this review.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jad Hanna wrote a review Mar 2020
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
I wanted a hotel that made me feel like I was part of the city and this hotel is in the tourist club area which is an area of constant action in this city compared to the other hotels here. The service is great especially one of the cleaners named Vivek, he was very kind and welcoming and always provided great company when he came to clean my room. I remember on my first day I had a problem with the WiFi, and the front desk fixed the problem instantly. Overall a great stay and I would highly recommend it!
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine1, General Manager at Jannah Burj Al Sarab
Responded 19 Mar 2020
Dear 188jadh, Thank you for the time to fill your comments and for sharing your experience at Jannah Burj Al Sarab Hotel. As our valued guest we appreciate your feedback and are delighted to hear that you had a great stay. I will be glad to pass your kind words to Vivek. We pride ourselves with our First Class Talents and strive to ensure we always provide exceptional service.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and look forward to welcome you back during your next visit to our Hotel your Home! Sincerely, Philistine Kharbouch Operations Manager
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Brian wrote a review Oct 2020
Abu Dhabi, United Arab Emirates
4.0 of 5 bubbles
Ive been a long stay guest at the Jannah Burj Al Sarab, having chosen the hotel over the numerous options available in Abu Dhabi..
The Hotel is well located in the bustling tourist club area of Abu Dhabi.

Its well connected, plenty of taxis around. You can also take the public bus (requires a bus card).
Plenty of restaurants of every cuisine around, so lots of dining options.
The food and service at the inhouse restaurant is also very good. I've dined here on previous stays as well as during the Ramadan Iftar, which is sumptuous.
Staff are highly efficient and friendly. A special thanks to Ms. Chuchie with her cheerful helo, flitting around the room and in a jiffy making everything spick and span before leaving.
The other house keeping staff worth commending was Mustapha. Good job!
The only thing I could wish for would be a mini refrigerator instead of the mini bottle cooler. This since I've been living here the past couple of months.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine Kharbouch, General Manager at Jannah Burj Al Sarab
Responded 30 Oct 2020
Dear brianpinheiro, Thank you for your excellent feedback and we are glad to hear that we were able to provide you a First Class Service. Chuchie and Mustapha will be very happy to hear your kind compliments and I will not fail to let them know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely, Philistine Kharbouch Operations Manager
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Veronika Ď wrote a review Nov 2020
5.0 of 5 bubbles
I have had an amazing time in Jannah Burj Al Sarab Hotel. They are proving a high quality of customer service. Staff is very friendly and approachable. And the cleaning is immaculate. I would like to thank all the cleaners for everyday care of my room, especially Subuhan, who regularly asked about my experience and comments regarding his services.
I definitely recommend this hotel!
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Date of stay: October 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine Kharbouch, General Manager at Jannah Burj Al Sarab
Responded 6 Nov 2020
Dear 518veronika_, Thank you for your excellent feedback and we are glad to hear that we were able to provide you a First Class Service. Subuhan will be very happy to hear your kind compliments and I will not fail to let him know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely, Philistine Kharbouch Operations Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Benjamin wrote a review Feb 2022
5.0 of 5 bubbles
Jannah hotel is extremely caring about the guests as it's a dangerous period of covid virus. Their rooms are extremely cared for while cleaning, they do sanitization, each and every part of the room and they make sure the staff are fully dressed in protection outfits. Dorothy was among them
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Philistine Kharbouch, General Manager at Jannah Burj Al Sarab
Responded 10 Apr 2022
Dear Dream02392700642, Thank you for the time to fill your comments and for sharing your experience at Jannah Burj Al Sarab Hotel. As our valued guest we appreciate your feedback and are delighted to hear that you had a great stay. Dorothy and team will be very happy to hear your kind compliments and I will not fail to let them know. Thank you again for your time and look forward to welcome you back in the near Future! Sincerely yours, Philistine Kharbouch General Manager
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Mina S asked a question Mar 2024
Cairo, Egypt53 contributions28 helpful votes
Hello I'm Asking if the Deluxe room have open windows to get fresh air or its sealed ?
Answer from m0m01311
5 contributions
Yes, the room has a window that can be opened to get fresh air.
Answer from ANTONIO L
8 contributions
You can use Uber app it will be very cheap or just call it outside the hotel
Answer from Philistine
Abu Dhabi, United Arab Emirates1 helpful vote
Thank you for your time to write review about our hotel, unfortunately you will not be able to write 2 reviews by the same profile before 3 months from writing the 1st review, the only way is to write each review by different profiles, Thank you and kind regards,
michele p asked a question Dec 2022
Edinburgh, United Kingdom13 contributions12 helpful votes
Hi . Can you please tell me if there is a beach area nearby that you can pay for umbrella & bed loungers
Laxman Singh wrote a tip Today
1 contribution
5.0 of 5 bubbles
"Good "
Read full review
Artur K wrote a tip 4 Jul
1 contribution
5.0 of 5 bubbles
"Great "
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Shafeeq T wrote a tip 3 Jul
1 contribution
5.0 of 5 bubbles
"Nothing because everything is fine "
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Raul G wrote a tip Jun 2024
Düsseldorf, Germany4 contributions
5.0 of 5 bubbles
"Great 👍"
Read full review
kat wrote a tip Jun 2024
London, United Kingdom1 contribution
5.0 of 5 bubbles
"Find a place like home😊"
Read full review
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PRICE RANGE
HK$468 - HK$656 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
318
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JANNAH BURJ AL SARAB HK$453 (H̶K̶$̶6̶7̶2̶) - Updated 2024

Frequently Asked Questions about Jannah Burj Al Sarab
Which popular attractions are close to Jannah Burj Al Sarab?
Nearby attractions include Al Mina Fruit and Vegetable Souk (0.3 km), Ratskey (0.2 km), and Legends Night Club (0.4 km).
What are some of the property amenities at Jannah Burj Al Sarab?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jannah Burj Al Sarab?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Jannah Burj Al Sarab?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Jannah Burj Al Sarab?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Jannah Burj Al Sarab?
Conveniently located restaurants include Lemon Lounge Abu Dhabi, The Foundry Restaurant, and Tavern.
Are there opportunities to exercise at Jannah Burj Al Sarab?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Jannah Burj Al Sarab have airport transportation?
Yes, Jannah Burj Al Sarab offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jannah Burj Al Sarab?
Yes, dry cleaning and laundry service are offered to guests.
Does Jannah Burj Al Sarab offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jannah Burj Al Sarab?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.
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