Copthorne Downtown

Copthorne Downtown

Zayed 1st Road Electra Street, Abu Dhabi 32430 United Arab Emirates
Traveller (327)
room
Room & Suite (67)
La Piazza Restaurant
Dining (36)
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About

4.5
#50 of 149 hotels in Abu Dhabi
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of the city, Copthorne Downtown is the ideal place for a city break in the capital. Combining contemporary design, sophisticated facilities, and friendly world class service, the hotel welcomes business and leisure travelers, who can enjoy the ideal proximity to major commercial centres, tourist attractions and shopping malls. The hotel features 194 spacious guest rooms, 16 sophisticated suites, and 31 full-serviced apartments, offering ultimate comfort and convenience while boasting views of prominent city landmarks. Copthorne Downtown is also proud to offer a Kids Eat and Stay Free policy, which is the perfect choice for families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Housekeeping
Interconnected rooms available
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Arabic, Filipino, Hindi

Location

Zayed 1st Road Electra Street, Abu Dhabi 32430 United Arab Emirates
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Abu Dhabi Intl Airport
29.2 km
See all flights
UAE Exchange
12 minDubai Metro
982Reviews15Q+A100Room tips
Traveller rating
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  • 174
  • 29
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  • 11
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Popular mentions
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Detailed Reviews
Gray567 wrote a review Aug 2020
5.0 of 5 bubbles
My current visit is during the COVID pandemic.

Once again, this hotel has provided another outstanding stay.

The COVID safety measures implemented cover everything and more, this hotel is a perfect example of cleanliness and preventative safety measures.

From initial arrival, the reception team, as always, were so welcoming and happy to help with all requests and this continued throughout the stay.

The room is exceptionally clean and maintained to an incredibly high standard by Khagendra (Housekeeping). He is very polite, always helpful and adheres to current PPE (COVID) regulations impeccably. Khagendra has an excellent work ethic.

There are a few changes on the room service menu from my last visit. Although in the past, I have been a creature of habit and always enjoyed the delicious Lentil Soup & Spaghetti Bolognese, now I have ventured to the updated 'Asian Touch' section which is delightful, especially the Biryani which is exceptional and there is plenty of it if you are hungry.

Due to the pandemic, breakfast is served to the room so there is obviously less options but the breakfast delivered still provides a good mix for all tastes.

I will continue to use this hotel due to its uncompromising customer service values and staff who truly represent a positive image and high level of professionalism every minute of the day.

Well Done
Read more
Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: All rooms are a really good size but suites are perfect for longer stays or for families.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 24 Aug 2020
Dear Gray567, Thank you so much for your time and rating our hotel five-out-of-five and sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleague Khagendra mentioned in this special review. A positive guest experience is something our staff takes great pride in. We hope to have an opportunity to welcome you again soon. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brendan wrote a review Mar 2020
Milton, Canada
5.0 of 5 bubbles
My wife and I stayed 6 nights at the hotel. We were attending my god daughters wedding. The staff at the Front Desk and housekeeping were extremely friendly and helpful. Specially Srinivas from housekeeping made sure that our room was extremly clean and refreshed each day. The location was fantastic and each request made to the front desk was delt with professionally. I would recommend this hotel to anyone who is staying in Abu dhabi.
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Convenient
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_AUHDTWN, General Manager at Copthorne Downtown
Responded 3 Mar 2020
Dear 682anilc Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words to our colleague mentioned in this special review. We hope you will visit us soon as it will be an honor to welcome you again. Sincerely, Khaled Zaki Area General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris P wrote a review Jan 2021
Riyadh, Saudi Arabia
5.0 of 5 bubbles
Currently in residence at the hotel for an extended stay due to having to quarantine which thankfully finishes in 2 days!
The hotel is well positioned and close to many tourist points, restaurants and shops.
Initially there was a hiccup with the service but what impressed me was the speed one of the Duty Managers (Joshua) became involved and ratified the situation. The issue was primarily around a room service breakfast and as you will see from my photo the quality if the breakfast I have been served has been excellent and onetime!. Further the hotel also upgraded my room due to the length of time I will be residence which I'm grateful for. In addition, as I use the gym he arranged for some dumbells to be sent to my room - thank you.
The facilties I have seen are all very nice: gym, swimming pool, 2 x restaurants and 2 x bars.
Tye staff are very friendly and helpful. A special mention to all the concierge, housekeeping and room service teams all of whom have supported me while I have been in quarantine. I will be free shortly and will provide a more comprehensive report once I have checked all facilities. But from what u have seen I would have no hesitation in recommending the hotel, you will be made very welcome!
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 18 Jan 2021
Dear refparsons, Thank you so much for your time and rating our hotel five-out-of-five and sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleagues mentioned in this special review. A positive guest experience is something our staff takes great pride in. We hope to have an opportunity to welcome you again soon. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamila K wrote a review Aug 2020
5.0 of 5 bubbles
My parents were flying into town from out of the country and had mistakenly had gone to the wrong hotel. Faheem in guest services handled their concerns and was also able to ensure they got to the right hotel location and to their rooms with ease. He was so caring and professional and also supplied the driver with the proper information for my parents. After my parents arrived he followed upon them to ask how they were enjoying their stay. He also spoke Urdu/Hindi which was a huge help to my family. Can't thank him enough for his kindness and willingness to go the extra mile to provide a quality service.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 11 Aug 2020
Dear 270jamilak, Thank you so much for your time and rating our hotel five-out-of-five and sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleague Faheem mentioned in this special review. A positive guest experience is something our staff takes great pride. We hope to have an opportunity to welcome you again soon. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JK2travel wrote a review Nov 2020
Dubai, United Arab Emirates
3.0 of 5 bubbles
Location is very central, only limited parking spots reserved for the hotel but the valet team was helpful. The receptionist was really welcoming and upgraded us to a suite. The room was very spacious.

I believe due to the carpet flooring there was odd smell in the room and smelled cigarettes even it was nonsmoking. There was green light (looks like exit lights?) in the bedroom ceiling that couldn’t be turned off and was annoying.

Breakfast was buffet style and good variety with live omelet station. Only negative thing was that there was people helping themselves food and cutting bread by themes. Guest should not be touching the food during COVID times. Hence I only ate omelette as it was prepared by the chef and knew no one touched it.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 16 Nov 2020
Dear J K, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drbalkaran wrote a review Aug 2020
Tunapuna, Trinidad
4.0 of 5 bubbles
Have been continuously staying here since April 2020 for business / work purposes (partly caused by the COVID-19 global pandemic). Without exception, the hotel staff has taken very good care of all of my needs and requests for the entire duration. Sanitation and cleaning procedures have been properly implemented as per policy for the premises, and I have to say that I am pleased with the measures taken in this regard. One small issue for the security personnel is that some of the guests entering the lobby from outside do not always follow the procedure of waiting to be scanned before entering, but this is not the hotel security's fault and they are doing their best to ensure the safety of all hotel guests, for which they must be commended. Special mention to Mr. Alan, Ms. Beth, Mr. Ahmed, the room service staff and especially the managers for their friendliness, genuine warmth and for the wonderful treatment/service they have provided during my stay. The HI Downtown feels like a second home and I would highly recommend the property to any visitor now and in the future.
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Date of stay: August 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 8 Aug 2020
Dear drbalkaran, Thank you so much for your time and sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleagues mentioned in this special review. A positive guest experience is something our staff takes great pride in. We hope to have an opportunity to welcome you again soon. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Medjbour wrote a review Jan 2021
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
Stayed at this hotel for more than a month and I really enjoyed the services provided by housekeeping and food & beverage especially the restaurant at the first floor. The filipina manager Pet and the rest of the team are so good in taking care of my meal preferences. I will keep coming back to this hotel.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 27 Jan 2021
Dear Mohamm877654321, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Khaled Zaki Area General Manager"
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Report response as inappropriate
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Travelon101 wrote a review Jan 2020
New Delhi, India
5.0 of 5 bubbles
The minute we stepped in, the first thing we noticed was the excellent staff this hotel had. Right from the receptionists to Robert, the bell boy! Srinivas from house keeping took good care of our us. Mahfouz from the restaurant and Abhishek,the chef ensured that travelling and especially eating with the kids were a stress free, pleasurable experience
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG_AUHDTWN, General Manager at Copthorne Downtown
Responded 7 Jan 2020
Dear Travelon101 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words to our colleagues mentioned in this special review. We hope you will visit us soon as it will be an honor to welcome you again. Sincerely, Khaled Zaki Area General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rolando Zamora wrote a review Oct 2021
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
From the very first day of stay , you'll feel the warmth welcome from each working person in the hotel from receptionist, room boy, waiter, and even the chef who will personally ask the taste of the foods he cooked for you during breakfast. The laundry department never fails to collect and send the clothes back on time. One time, I need to weigh a cartoon box for my baggage, and just one call from the reception, somebody came at once and helped me to do what is required. I want to thank personally restaurant receptionists Pet and Rovelia who served and entertained your questions at the same time, Allan who will always assist on the lobby area, Hassan who never fails to clean the room properly, and Shalie on the counter who is always smiling while attending to all your inquiries.
My stay in Holiday Inn is no difference in staying at home! Highly recommended for families and solo travellers.
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Date of stay: October 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 27 Oct 2021
Dear rolandoz95 Thank you for your kind review, am delighted to hear you enjoyed your time with us! Pet, Rovelia, Allan, Hassan and Shalie would be ecstatic to receive such a special mention on TripAdvisor. A positive experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rami S Cluster General Manager
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Report response as inappropriate
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Dwi L wrote a review Jun 2021
5.0 of 5 bubbles
The room was spacious. The facilities are amazing. The staffs were very friendly. I Would like to say thanks for Mr Joshua In front office team. For sure, he is loving what he is doing. His hospitality brighten the hotel's environment indeed. He is indeed very professional, makes the check in process looks like we were just passing by the front office. Very quick and efficient. He is also very professional and skilled. Staffs in breakfast were also very friendly and very attentive. Over all, I had a great experience there.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Abu Dhabi Downtown, Owner at Copthorne Downtown
Responded 12 Jun 2021
Dear LestariMd, Thank you so much for your time and rating our hotel five-out-of-five and sharing an amazing review! I am delighted to hear you enjoyed your time with us. We appreciate your comments and will share these with our team especially to our colleague Joshua mentioned in this special review. A positive guest experience is something our staff takes great pride in. We hope to have an opportunity to welcome you again soon. Sincerely, Khaled Zaki Area General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jyothi H asked a question Jul 2019
York, United Kingdom2 contributions4 helpful votes
What is the dress code for the hotel pool please?
Answer from Rika V
Abu Dhabi, United Arab Emirates31 contributions5 helpful votes
Generally in the UAE you can wear what you want at the hotel pools. Bikinis and full costumes both welcome. Obviously not topless 😅
Instash asked a question Jul 2018
Johannesburg, South Africa48 contributions32 helpful votes
How far away is the hotel from Ferrari world
Abu Dhabi, United Arab Emirates24 contributions
Dear Instash, Ferrari World is 30 minutes away from Holiday Inn Abu Dhabi Downtown. It takes 25 - 30 mins by car. Thank you and we look forward to welcoming you soon! Best Regards, Holiday Inn Abu Dhabi Downtown
Giselle Olavario asked a question Jul 2018
54 contributions3 helpful votes
hi just try to search if the hotel allows pet?
Answer from AUH_DTWN
Abu Dhabi, United Arab Emirates7 contributions
Hi Giselle! We do not allow pets in the hotel. Please let us know if we can assist you with anything. Thank you and we look forward to welcoming you soon! Best Regards, Holiday Inn Abu Dhabi Downtown
Answer from AUH_DTWN
Abu Dhabi, United Arab Emirates7 contributions
Dear EAhmad73, Thank you for choosing Holiday Inn Abu Dhabi Downtown for your next stay. Our check in is at 3pm and check out is at 12 noon the next day. The hotel shuttle service to and from the airport is AED170 each way. Please let me know if you need any thing else. Thank you and we look forward to welcoming you soon! Best Regards, Holiday Inn Abu Dhabi Downtown
quexie2342026 wrote a tip 17 Jun
Oman18 contributions1 helpful vote
5.0 of 5 bubbles
"No basement parking but concierge will do everything to make it smooth valet parking"
Read full review
John Earl Valentin wrote a tip 9 Jun
Abu Dhabi, United Arab Emirates257 contributions73 helpful votes
4.0 of 5 bubbles
"pool is very small, rooms are not soundproofed, no basement parking, great customer service. "
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Naveen K wrote a tip 1 Jun
1 contribution
5.0 of 5 bubbles
"I would like to inform everyone to stay in this hotel "
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Jackie A wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"The noise from the other room can be heard. Kindly do something for future reference"
Read full review
Tim H wrote a tip May 2024
Kalkan, Türkiye29 contributions10 helpful votes
5.0 of 5 bubbles
"Great place to stay and unwind. valet parking was excellent It was always there for you "
Read full review
Not the right property for you?
There are more places to choose from in the Abu Dhabi area.
PRICE RANGE
HK$406 - HK$757 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sands hotel abu dhabi
FORMERLY KNOWN AS
Holiday Inn Abu Dhabi Downtown
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
241
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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COPTHORNE DOWNTOWN HK$398 (H̶K̶$̶5̶8̶6̶) - Updated 2024

Frequently Asked Questions about Copthorne Downtown
Which popular attractions are close to Copthorne Downtown?
Nearby attractions include State Of Art Jewellery Designers LLC (0.5 km), World Trade Center Mall (1.1 km), and Khalifa Jewellery (1.0 km).
What are some of the property amenities at Copthorne Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Copthorne Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Copthorne Downtown?
Yes, free parking, street parking, and valet parking are available to guests.
What are some restaurants close to Copthorne Downtown?
Conveniently located restaurants include Mosaic Restaurant - Al Najda, Pj O'reilly's, and Market Kitchen.
Are there opportunities to exercise at Copthorne Downtown?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Copthorne Downtown have airport transportation?
Yes, Copthorne Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Copthorne Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Copthorne Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Copthorne Downtown?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.
Are there any historical sites close to Copthorne Downtown?
Many travellers enjoy visiting Qasr Al Hosn (1.5 km), Emirates Heritage Village (4.0 km), and Dhafeer Fort (1.9 km).
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