Novel Hotel City Center

Novel Hotel City Center

Sheikh Hamdan Street Hamdan Centre, Abu Dhabi United Arab Emirates
Gym
Traveller (344)
Standard room
Room & Suite (199)
Bar on the 5th floor with the pool
Dining (23)

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About

4.0
#85 of 149 hotels in Abu Dhabi
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Novel Hotel City Center (formerly known as Mercure Centre Hotel Abu Dhabi) situated in Downtown Abu Dhabi with views over the city offers 215 well-furnished guest rooms boasting convenient work zones for the comfort of the traveler.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Arabic, Filipino

Location

Sheikh Hamdan Street Hamdan Centre, Abu Dhabi United Arab Emirates
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Abu Dhabi Intl Airport
UAE Exchange
3 minDubai Metro
1,340Review32Q+A100Room tips
Traveller rating
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  • 197
  • 43
  • 52
Time of year
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Detailed Reviews
Freedom79895 wrote a review Mar 2020
5.0 of 5 bubbles
I originally booked for only one week in this hotel, and finally spent five. From the very beginning the persons in the desk were quite flexible about the requirements I made related to my work. There is a good communication between the workers and the manager and they all care for customer satisfaction. The cleaning of the room was great from day number one (thanks Sali for your excellent and hard work). The room has plenty of space, with dark curtains that permit good sleeping (this is difficult to find in Abu Dhabi) and soundproofed walls. The pool is small but enough for swimming and the two guys that take care of the Gym are super-professional and helpful. The hotel is well located, two blocks from WTC and not so far from the Corniche. There is always a taxi in front of the door. I really recommend this hotel.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee D, Manager at Novel Hotel City Center
Responded 15 Mar 2020
Dear Valued Guest, Thank you very much for choosing to stay at Novel Hotel City Center and for taking time to write us your review. We are pleased to learn that you were satisfied with our overall services. We are looking for the pleasure to welcoming you back at our hotel and if you need any assistance on your future stay, kindly give us a call and we will be more than happy to assist you. Kind Regards, Maher Soudah Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohamed Nasr wrote a review Apr 2021
5.0 of 5 bubbles
During my stay in the hotel (room 904), I experienced the great effort that goes into maintaining the room parts (floors, bathroom, bed, … etc.) and making sure to provide guests with various beverages.

My special thanks go to Mr.Mohamed Tipu and Miss Edna.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Mccardo, Owner at Novel Hotel City Center
Responded 1 Apr 2021
Hello dear guest.! We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Augustine J wrote a review May 2020
Abu Dhabi, United Arab Emirates
4.0 of 5 bubbles
Firstly, I would like to appreciate the complete staff at NOVEL , they have a cheerful greeting whenever they see guests.

I surely would commend the efforts of Ms. Rumbi at the reception, Ms. They at Le Jardin, Mr. Anees at the lobby for always making me feel comfortable and cheerful with their greetings and general talk. Definitely a great resource to the team.

It is located at a great location and walkable to the WTC and other shopping outlets. The rooms are bit on the downside (read carpets), prefer non-smoking rooms.

They also have spas, pool, gym, multiple restaurants and bars within the premises.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Ask for non-smoking rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee D, Manager at Novel Hotel City Center
Responded 1 Jun 2020
Dear Valued Guest, Thank you very much for choosing to stay at Novel Hotel City Center and for taking the time to write a review regarding your experience with our property. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are pleased to learn that you were satisfied with our facilities and overall services. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. Your wonderful comments will be passed on to the team. We look forward to the pleasure of welcoming you back at Novel Hotel City Center. Kind Regards, Maher Soudah Executive Assistant Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sacha P wrote a review Aug 2021
4.0 of 5 bubbles
I have been staying solo at the hotel for a few months remote working and I just wanted to compliment the courteous staff at this hotel. They are extremely accommodating and friendly. My room cleaner Ashraf is such a delight everyday, talking to me and leaving me with everything I need on a daily basis. I tip him every now and then to appreciate the service he provides.

Also the security and front lobby workers are fantastic. Lee has been a great assistance for my long stay.

I recommend this hotel friendly and not too overpriced.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Mccardo, Owner at Novel Hotel City Center
Responded 23 Aug 2021
We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tabraiz Khan wrote a review Apr 2022
Huddersfield, United Kingdom
5.0 of 5 bubbles
I stayed here for one night for my 36th birthday trip and it was a pleasant stay

Amazing location for the business and leisure travellers

Very good value for money and would highly recommend their 20th floor Suites

I came across one individual who really stood out for me which was Faroque Sikder, he has the most excellent customer service, very polite and courteous and extremely warm and welcoming. He is a true ambassador for the hospitality industry and if we had more people like Faroque, the world would be a better place. Thank you from the bottom of my heart for your kind and attentive service. You are one in a million and a true gentleman

Sona from the Front Desk Reception was very polite and understanding of all my needs and requirements and she went above and beyond and definitely went the extra mile to make sure my stay was comfortable, memorable and special. You are a true diamond

Lee the Front Office Manager was on his day off but went out of his way to call me and greet me during my stay which was a very thoughtful, special and personalised touch for me. You are great and keep doing what you are doing

Please ensure you praise and also recognise these three members of your hotel and pass on my thanks to them

Again thank you so much for making my special occasion memorable and special during my stay with you

I hope to see you again on my next visit to Abu Dhabi

💙
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee Day, Guest Services / Front Office at Novel Hotel City Center
Responded 25 Apr 2022
Dear Mr. Khan, Thank you very much for choosing to stay at Novel Hotel City Center and for taking the time to write a review regarding your experience with our property. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are pleased to learn that you were satisfied with our facilities and overall services. Our hotel aims to provide a truly unique experience, and we are delighted that we were able to exceed your expectations. Your wonderful comments will be passed on to the team. We look forward to the pleasure of welcoming you back at Novel Hotel City Center. Kind Regards, Lee Day Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ahmed B wrote a review Nov 2020
5.0 of 5 bubbles
This was my first stay at Novel Hotel and i will definitely return. The hotel and location are both breathtakingly beautiful. I was upgraded to a deluxe room which was incredibly lavish and luxurious, making my long stay the more special and comfort. The staff are probably the friendliest and most helpful I’ve ever encountered. Special thanks to FO team Mr lee, Talib, shiela. Housekeeping were the top represented by Sati ”shati” sorry if am spelling it wrong. Top star were Anouar and Jessy in cyclone as was my favorite place to release the stress of the week, Hanif in the pool. And of course Mr Amid, Kamran, Ramesh, who were present any time to assist my needs. Sorry if I forgot any name
I was also very impressed with the safety measures in place to ensure I was both comfortable and safe during my stay. During this time of fear and uncertainty.
If you allow me to give you a constructive feedback, and hope you don’t take me wrong. I was missing the consistency and the quality of the food at your hotel, therefore I was not ordering much from your menu.
Except the spicy chicken wings in cyclone were incredible delicious 
Not last an the least a special thanks to Miss Meriam who made my booking, no words to express my thanks to here, and you should be happy to have here as a part of your team including who I mentioned before.
Big thanks also to Mr Elias & Mr Maher, for such a stay and grate team
I can’t wait to return!
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Review collected in partnership with this hotel
Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Mccardo, Owner at Novel Hotel City Center
Responded 2 Nov 2020
Hello Mr. Ahmed, We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. We promise to forward your complaint about our food to the relevant department. Looking forward to welcoming you again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael Adrian wrote a review Jun 2021
5.0 of 5 bubbles
We stayed at Novel on the 26th night in 1516, it was actually my wife's Birthday so I booked this place because it was reasonable price. Specially Ms. Sheila from Reception gave us a good rate with breakfast and I asked if she can help me with somethings and she really did it and kept her word. The room was well decorated and they delivered the cake on time to surprise my wife. About the room, it was bit smaller and bit darker but other than that, everything was perfect- staffs are good and very much helpful. Special thanks to Ms. Sheila and the Front office Team and Mr. Fardoos from Housekeeping department. Thank you for making this day so special to us.
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Date of stay: June 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Corner rooms are quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Mccardo, Owner at Novel Hotel City Center
Responded 28 Jun 2021
We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer C wrote a review Feb 2024
Cumbria, United Kingdom
3.0 of 5 bubbles
Myself and my parents arrived following a long flight from Melbourne, we were having a 4 night stop off on the way back to the UK.
We arrived exhausted at 4pm our rooms were ready so after a quick change of clothes we headed to get some food.
The menu at the hotel is very extensive and as a vegetarian I found lots of options and very reasonably priced. I had pizza which was great.
Unfortunately smoking is allowed which is something we aren't used too in the UK so this did affect our meal.
The breakfast was amazing can't praise the choice enough we went early and it was always quiet. Staff friendly.
We didn't go into the pool but did have a meal at the pool side. Didn't go to any of the evening entertainment as too tired!
My Room - I was in room 908, my parents on the opposite side of the hotel in 916.
On first arrival into the room I was a little disappointed as although on check in was told it was a king-size bed it didn't appear to be, the settee looked so grubby I didn't sit on it, the carpet was stained, bathroom very dated. Best thing was the view out of the large windows.
The Worst thing was my room had a connecting door to the next room, pity my parents weren't put in that room.
As I was alone I felt quite vulnerable on my own. On the 1st night I went to bed very early. I was awoken a couple of hours later by the person in the next room trying the door. Obviously it was locked but still put me on edge. The other guest then spent a number of hours talking on his phone with the TV blaring. I literally could hear everything including him passing wind in the night.
Night 3 was horrendous I very noisy family arrived it sounded like they had a couple of rooms on our floor as from nearly midnight all you could hear was shouting and movement in the corridor. Again the door was tried to be opened. This woke me up again so they must have been able to hear me moving about as I could hear everything they did.
My parents didn't have a connecting room but they could also hear corridor noise and their neighbours TV but not to the extent I could.
On check in the gentleman knew I was on my own do I really think these rooms and doors should be considered and not given to alone female travellers.
For the location I would recommend this hotel, breakfast fabulous but amount of actual quality slept I got was minimal. If I hadn't unpacked and been so exhausted on arrival I should have requested a different room. But you live and learn.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip: Ask for a room that doesn't have a connecting door
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee Day, Guest Services / Front Office at Novel Hotel City Center
Responded 27 Feb 2024
Dear Ms. Jennifer, Thank you for reviewing us, we appreciate the time taken to share your experience. It is great to know that you were happy with our rooms and breakfast. Meanwhile, I am sorry to hear about your experience on your recent stay, which did not meet your expectations. I can imagine the inconvenience it must have caused. I have personally taken steps required to make sure that a similar incident does not happen again and I apologize for the inconvenience caused. Again, thank you for taking the time to write and rest assured that no efforts would be spared to make your next stay to at Novel Hotel memorable and pleasurable. Thank you and best regards, Lee Day- Front Office Manager
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Safari65912917298 wrote a review Jan 2024
3.0 of 5 bubbles
Bring your own steel cutlery, room service always provide plastic cutlery! also, all fries are skinny fries, nothing like what are in some of the menu pics. bar staff are very professional and friendly. good area close to the corniche.
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Review collected in partnership with this hotel
Date of stay: January 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lee Day, Guest Services / Front Office at Novel Hotel City Center
Responded 27 Feb 2024
Dear Valued Guest, Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback , your wonderful feedback will be pass on to the team most specially to the cyclone Team for their exceptional service. We have noted your comment and sincerely apologize for the inconvenience cause. Rest assured that appropriate action will be taken. We are looking forward to welcoming you back at our hotel on your future visit. Kind Regards, Lee Day- Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole Lim wrote a review Mar 2022
5.0 of 5 bubbles
Its my first time to this hotel (Room 1309), and had spent a month staying here.
Receptionist here are very patient in answering all enquiries.

Specially shout out to [Mr. Idress] the room keeping staff, with a good work ethic, he is very responsible and hardworking in putting his time, effort and energy, he always make sure things are alright. He is definitely reliable and dedicated enough to create an excellent job.

Overall, their service is exceptional!
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Date of stay: March 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Corner suites are large and sunny!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Victor Mccardo, Owner at Novel Hotel City Center
Responded 13 Mar 2022
Dear Guest, We appreciate your positive feedback about our hotel. We are pleased that our staff service has met your expectations. We always strive to provide the best service to our guests to enjoy a memorable stay. We will redirect your valuable comments to our staff. Looking forward to welcoming you again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derbyanalyst asked a question Jun 2019
Derby, United Kingdom31 contributions6 helpful votes
Are there any buses or metros that go to and from airport and vice versa?
Answer from Rojesh S
34 contributions24 helpful votes
Yes, u can find a bus to airport . The Bus name is A1 Terminal,but u need to purchase a bus card first. I am sure that there are no any trains!
lilywe asked a question Feb 2019
Dubai, United Arab Emirates
Hi, Is your hotel guest friendly? Can my guests come to my room?
Answer from AlaeddineA
Dubai, United Arab Emirates1,434 contribution180 helpful votes
Yes they can. They just have to register at reception and show ID as your guests.
SianRM5 asked a question Nov 2018
London, United Kingdom1 contribution
Do the rooms have an iron?
Answer from AlaeddineA
Dubai, United Arab Emirates1,434 contribution180 helpful votes
Yes
Answer from Ghemarcus
Abu Dhabi, United Arab Emirates50 contributions55 helpful votes
Only the Hotel name is less than 2 years old.. But the property itself is more than 15 years.. Thyey just rebranded it as Novel from Mercure.
Jennifer C wrote a tip Feb 2024
Cumbria, United Kingdom1,473 contribution123 helpful votes
3.0 of 5 bubbles
"Ask for a room that doesn't have a connecting door "
Read full review
Nellie B wrote a tip Jul 2023
3 contributions1 helpful vote
5.0 of 5 bubbles
"N/a"
Read full review
Sunday c wrote a tip Jun 2023
Sharjah, United Arab Emirates3 contributions
4.0 of 5 bubbles
"The location is in the middle if the city"
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NomadTraveler wrote a tip Jun 2023
Riyadh, Saudi Arabia9 contributions
3.0 of 5 bubbles
"If you are looking for luxury and relaxation, not this place but if you need basic, clean and generally good then this is your place. "
Read full review
BeamMeUp_Melb wrote a tip May 2023
Melbourne, Australia515 contributions98 helpful votes
4.0 of 5 bubbles
"Use the city buses. Bring ear plugs."
Read full review
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PRICE RANGE
HK$406 - HK$671 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor abu dhabi, novotel abu dhabi, abu dhabi novotel
LOCATION
United Arab EmiratesEmirate of Abu DhabiAbu Dhabi
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVEL HOTEL CITY CENTER HK$383 (H̶K̶$̶5̶4̶7̶) - Updated 2024

Frequently Asked Questions about Novel Hotel City Center
Which popular attractions are close to Novel Hotel City Center?
Nearby attractions include World Trade Center Mall (0.3 km), Khalifa Jewellery (0.3 km), and Abu Dhabi Central Market (0.3 km).
What are some of the property amenities at Novel Hotel City Center?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novel Hotel City Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novel Hotel City Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Novel Hotel City Center?
Conveniently located restaurants include Nando's, Back Yard Bistro (BYB-Abu Dhabi), and Mukbang Shows Restaurant - Electra Branch.
Are there opportunities to exercise at Novel Hotel City Center?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novel Hotel City Center have airport transportation?
Yes, Novel Hotel City Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novel Hotel City Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Novel Hotel City Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novel Hotel City Center?
The staff speaks multiple languages, including English, Arabic, and Filipino.
Are there any historical sites close to Novel Hotel City Center?
Many travellers enjoy visiting Qasr Al Hosn (0.9 km), Emirates Heritage Village (3.2 km), and Dhafeer Fort (2.4 km).
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