Well-situated hotel in downtown Abu Dhabi. A couple of blocks back from the Corniche and same away from the Old Souk/World Trade Centre. Thanks to all the staff for looking after me during my stay. They were all friendly/helpful but a special shout out goes to Arnel & Mohamed Wasi (concierge) and Mostafa (reception). My room (suite) was clean and comfortable (5* for the bed) although a little dated. Lovely toiletries in the bathroom, which I needed to use as my case didn’t arrive with me! Loved the pool - it’s not huge but was never overcrowded and there’s lots of poolside seating. All in all, a good stay made great by the people who work there. Thank you!
super service and maximum availability, especially with mr. Arnel. in articulate mt. Arnel gave me assistance both during the stay and in the following days when I needed to interface with the structure to organize the activities of my colleagues and to get information for subsequent stays
Being an avid business traveler I have had the good opportunity of visiting a lot of Middle Eastern and African countries. Also, being a Diamond Member with IHG has always been very pampering, to be honest. This hotel, it's staff, reception, guest relations, room tidiness really stands apart and I would rate very high on my rating list. Md. Lilia needs special mention for being outstandingly kind, generous and courteous to make my stay very pleasant. Thank You IHG and Thank You Crowne Plaza Abu Dhabi (Hamdan Street).
The behaviour from some of the reception staffs to us very very bad .........rest all the behaviour especially from the mess is very very good....Rooms are good... break fast also nyz but lunch and dinner is repeating same and just an average experience... overall not convinced
High speed wifi only in their ads wifi connection is very poor..diconnecting several times in a day...swimming pool is good..food is average...but the mess staffs are good...damaged plug points are the highlight in my room..
We have visited Abu Dhabi as member of a tourist group. Check in late night first we were surprised by the clean and shine everywhere. This Yas Island’s hotel was a good choice: First it looked too remote to city center, but later understand the huge distances in the city. Good position to nearby golf courts, to the sea beach, good shuttle service to main entertainment attractions, mall, Louvre Museum. Rooms are spacious, better book an upgraded room with balcony. We felt closed with not openable windows. Excellent rich buffet breakfast and dinner. Friendly staff. And clean, clien everywhere.
Like to commend on some of the good and not so good experiences here. Ms Dounia (Reservation manager) arranged for my long stay here and she has been very friendly and prompt in her responses to arrange for my stay and has been very accommodating to my requests. Front Desk Officer Ms Janella is one of the best I have ever met in this business. She is friendly and very helpful and most importantly Polite to the guests. She is a very good example that the other front desk staff should try to learn from. The rest cannot be compared to her at all in terms of service quality and attitude. There are occasions I called to request for some items to be delivered to the room. I hv waited for more than 30mins and eventually I had to travel down to front desk to get my point across. There is another occasion where the item was not delivered at all for the entire night! This has to be improved. On such occasions, Ms Janella was not working or else there won’t be such issues. Mr Arnel is another 5star excellent service staff that the hotel has hired. He is from the concierge team and is always friendly and helpful to guests. He will always ask about my day and try to offer advice and tips for me on getting around the city. When I left my suitcases in the hotel 1 day prior to check-in. He handled my suitcases and the next day my suitcases were already in the room waiting for me, he is a really commendable character here in this hotel. He is always seen offering his assistance to the guests. During my long stay, my housekeeper did an excellent job in cleaning up and replenishing the amenities. Mr Alam is very polite, speaks good English and very friendly and always prompt on my requests. The room I got was an excellent one in terms of space but it’s an old hotel so it is a bit outdated in terms of design. I had breakfast buffet everyday, the breakfast staff are friendly, hardworking and efficient. Mr Zoheb is one server whom is a very nice person that he knows what I like to have everyday and will deliver to my table even without me requesting for it. One thing to note is that the breakfast menu has the same old items everyday until I get so bored of it. Then in Oct there was a new F&B manager from Syria. He is friendly to the guests and talks to everyone and greets everyone. He came in and then the menu starts to have some changes. Things have improved under his watch. I used the gym almost evryday. It’s well equipped with good equipment but some items are old and torn and needs replacement. There’s one gym instructor working there. He is a bald Arabic guy and his attitude STINKS badly. My first visit to the gym, he was already telling me to put back the weights when I’m done when I have just sat down on the bench. I do not like to talk much to this guy as he always has a sulky face towards the gym users. Thank You for the overall good stay I had here.…
I would like to thank you each and everyone who help me to enjoy and have a great honeymoon memories. Room set up was really nice specially the smell and the Cleanines and bathroom amenities. Always nice to have a great team around your Guest for Creating such great moments. Big thanks to Lilia and Aicha and janella
I just want to recommend this hotel for business as well as for leisure. The staff are Amazing, especially the Guest Relation Lilia. She was very helpful, welcoming and friendly. She made my trip in Abu Dhabi . The reception staff also are amazing. The room, the food , the services are all worth the five starts really. I strongly recommend.
I Stayed in crowne plaza hamdan for 2 nights and my stay was great. Everything met my expectation from reception check in and excellent staff like Lilia Janella and mostafa. My room was bit old but the housekeeping always looking after the cleanliness I will come back on the coming months and looking forward for it