Made reservations for a certain room. It was not available when I arrived. Was offered a different room at a neighboring hotel that was worse than the original room. Did not feel like my needs as a customer were respected this visit. Usually the Shang-ri la brand offers better service. Not happy with this stay at Traders.
The hotel is so clean and very moder, the staff of the hotel are very welcoming and there is a very high level of hospitability, the room was full of complentary fruita and biscuites which awed me and me amazed, in the morning, while having breakfast Chef Shijo was very polite, generous and have very welcoming attitude and wanted to give us the best service possible because he found out that we are vegan. I would recommend this hotel
Mustafa was super helpful! Always made sure I had enough water and also that I didn’t forget to put the dnd off when I left for work so they could clean. Also good location lots around even a supermarket 5 mins walk
Had a fantastic stay at this hotel. The staff are incredibly welcoming and friendly, special mention to Isabel on the reception desk. She remembered our room number every time we had a query and offered lots of good useful information, always with a smile. The room was spacious and provided a great wide ranging selection of amenities, including a fruit bowl. Lovely view from the balcony. The beach area is perfect for relaxing. Would 100% return to this hotel. 10/10
We enjoyed a relaxing stay and were made to feel very welcome at all times. I would like to highlight the excellent housekeeping staff, nothing was ever too much trouble. I received outstanding service when dealing with lost property, prompting the safe return of my wrap!
Beautiful hotel. Spotlessly clean. Food is delicious. Walk out of the hotel right onto the beach. Cool box and bottles of water all day long. All the staff are so helpful. Isabel on reception, San in the bar made us feel so welcome. The best of all though is Almaine and crew in the Traders lounge. The food is amazing, Almaine thoroughly spoiled us. He treat us like royalty. He could not have done anymore to make our holiday the best experience ever
Wr stayed for 8 nights in the hotel. The hotel is nicely situated in a quieter area of Abu Dhabi. A taxi drive to the Grand Mosque was only 14 UAD. The hotel is well maintained and very clean. The room was quite large and very clean. Thanks to Prosper and his team for the small attentions and super cleaning service. The hotel has lots of facilities. The pool area is again, very clean. Francis, the pool master is very kind. The best thing about the pool is the bar and bar keeper Nabeel. He is one of a kind, gives great information about all kind of stuff, he is always in for a laugh or a chat. The restaurant is very clean and the food is good. The one thing I can mention is when taking the half board package, the menu card that you get is always the same. Maybe a daily special would be a nice add, a surprise from the chefs. Restaurant staff is very friendly, especially Malka, Win and the restaurant manager (name starting with M but I never fully got his name) deserve a mention for their kindness and politeness. Happy to recommend Traders Hotel…
I would only stay in Shangri-La hotels and their partner hotels. The service they provide is no more than exceptional, along with their reward system. From my arrival after a long flight, check in was excellent. Both the senior member and receptionist was was welcoming and so polite. Carmen went above and beyond to get me a room with a balcony. The Porter Jan was very friendly and gave tourist information also. As I travel to the UAE monthly this would have been really informative to new visitors. Jan would be very welcoming and say hello in the lobby. A 5 star welcome. The internet service is fast and there was no issues with me connecting to my laptop which was a must for my trips in Abu Dhabi. Staff in the restaurants were great and very attentive which a special mention for Abdelrahman, nothing was too much and he’d make your dining experience. Beach staff were just fantastic with food and beverages and getting the right position for your sun lounger. Looking forward to my return journey. A must visit hotel.…
Arrived on 11th of September. I enjoyed every second during my stay at Traders Hotel. When I arrived I was immediately spoiled with the service, everything was great most of the people were outstanding. Special mention to Almaine and Justine who approached me, always smiling and eager to help promptly. Almaine was so kind, very informative about the hotel and checks on me from time to time just to make sure that I’m okay during my stay. Justin who greeted me upon my entry to lobby with an amazing energy, both of them explained to me everything and assisted me into the lift while engaging their self, which made me very welcomed. I will never forget Nabeel, Robert from Room Service, Jacob at pool and Kasun for their assistance as well wonderful service is impeccable and tremendously amazing. The hotel was perfectly maintained and clean, the pool temperature is controlled to my liking. Lounge experience is really great. Breakfast buffet experience is super and food is fabulous and it is fit for any culture of the guests. The stay exceed my exceptional expectations. Highly recommend and would love to come back again. Traders Hotel Abu Dhabi, you have my heart.…
Our stay here was excellent, service was excellent. The staff Zihad, Naveeh and Kasuly went above and beyond to make sure our stay was enjoyable and comfortable. Definitely will be coming back here again in the future