Kempinski Hotel Amman Jordan

Kempinski Hotel Amman Jordan

Traveller (735)
bedroom
Room & Suite (273)
Kempinski Hotel Amman
Videos (1)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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HK$1,085
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About

4.5
#12 of 203 hotels in Amman
4.1 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling
Billiards
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Table tennis
Nightclub / DJ
Babysitting
Kids club
Highchairs available
Pushchairs
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
On-demand films
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Art Deco Style
Family
Languages Spoken
English, Russian, Arabic
Hotel links
Special Offer:Unlock Member Rates

Location

Abdul Hamid Shouman Street, Amman 11194 Jordan
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Queen Alia Intl Airport
29.8 km
See all flights
1,972Review14Q+A100Room tips
Traveller rating
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  • 52
Time of year
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Detailed Reviews
Chicorei wrote a review Jan 2023
Yangon (Rangoon), Myanmar41 contributions42 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Breakfast was outstanding.. served by Deeya … a nice start to a memorable day. Would recommend this property. The property is located in a nice quiet neighbourhood with money changers around and easy access to taxis . Will recommend this place
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmad Hamdan, Other at Kempinski Hotel Amman Jordan
Responded 23 Jan 2023
Dear Our Valued guest, Thank you for taking the time to share your experience on TripAdvisor following your recent stay at the Kempinski Hotel Amman. I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations. I have passed on your kind words to the team, this really means a lot to us and it is fantastic to know that we have exceeded your expectations. And having the honor of being your favorite Amman hotel is one of our greatest pleasures and We are so fortunate to have such a great team here at the hotel and they are by far our biggest asset. Deya and the staff sends their very best wishes and were proud to receive such praise, The whole team is very grateful for your excellent review. Once again thank you for your lovely feedback and I hope to be welcoming you back soon. Kind regards, Sandro Mazza General Manager
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Dina Armouti wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
I’m a Jordanian citizen and one of the travelers who got quarantined in Kempinski Amman.
With the current events in mind, my experience in the hotel has exceeded my expectations and is simply wonderful. In addition to the lovely staff and receptionists, the hotel showed great professionalism when dealing with such a global pandemic; by ensuring all rooms are sterilized and cleaned thoroughly, and most importantly, attending the all the guest’s needs at all times.

Upon arriving, I was instantly greeted warmly by a lovely receptionist, Yazeed. He made sure all the guests are properly hydrated, and all meals accommodate everyone’s allergies.

All in all, I want to thank the hotel and every staff member who worked very hard round the clock, to ensure everyone’s wellbeing is taken care of.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KempinskiHotelAmman, Hotel Manager at Kempinski Hotel Amman Jordan
Responded 8 Apr 2020
Dear dinaalarmouti, I am very happy to hear that you had a memorable experience with us. Yazeed and everyone will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We take pride in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. We all greatly look forward to welcoming you back soon. Warmest Wishes Kempinski Hotel Amman Faris Hijazeen - Hotel Manager
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Lee G wrote a review Feb 2020
Philadelphia, Pennsylvania134 contributions145 helpful votes
5.0 of 5 bubbles
Our hotel room was large, well decorated, and had an extremely comfortable bed. The shower/tub combo was large and had great water pressure.
The breakfast and dinner available at this hotel was the best we had during our two week stay. Not only did they have a great variety, everything was high quality.
The central location made it easy to walk to supermarket, bars, dance club, or restaurants. I enjoyed this hotel and would recommend it highly.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Kempinski Hotel Amman Jordan
Responded 16 Feb 2020
Dear Lee_G_02, Thank you for taking the time to share a review following your stay with us at Kempinski Hotel Amman. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the staff, I am delighted that we managed to meet your expectations and to see your experience posted on T/A community. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Warmest Wishes Faris Hijazeen Hotel Manager
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Hiba A wrote a review Jul 2020
Amman, Jordan1 contribution
5.0 of 5 bubbles
During the coronavirus pandemic, I was quarantined in Kempinski hotel.
Honestly the staff of this hotel made these 14 days very easy for everyone.
The staff is professional and very very friendly and they were willing to assist me with literally everything.
From the security at the front door who stood outside night and day to take things from our families and send them to us.
To the front disc Laith and Yazeed and of course AbdelKareem who call you to check if You need anything
To the room service staff from their Manager Yousef to Alaa khalel, Suhaib, Rakan and Khalel they were so professional always on time with the meals always friendly and smiling making everyone feel comfortable.
And last but not least House Keeping they couldn’t enter our rooms ( to keep us and them safe) but that did not stop them from providing us all sorts of stuff used to help us keep our rooms clean from toilet paper to a vacuum cleaner!
Even the maintenance personal Saleh was more than happy to fix any problem you might face.
These people made it very easy for us. And they risk their health to provide people in quarantine comfort and a very pleasant stay.
Thank you so much for your hospitality and even more thank you for being one of the people who worked hard and risked their health to make us feel comfortable during a 14 day quarantine.
Job well done 👍🏻 👍🏻
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmad Hamdan, Other at Kempinski Hotel Amman Jordan
Responded 18 Jul 2020
Dear 822hibaa, Thank you for taking the time to share a review following your stay with us at Kempinski Hotel Amman. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the staff, I am delighted that we managed to meet your expectations and to see your experience posted on T/A community. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Warmest Wishes Faris Hijazeen Hotel Manager
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Report response as inappropriate
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torstenber wrote a review Oct 2020
Berlin, Germany6 contributions1 helpful vote
5.0 of 5 bubbles
I stayed here as part of my corona quarantine during which I was not allowed to leave the room due to local regulation. During this time I was treated friendly by all staff and they assisted me wherever possible. The special amenity kit consisting of washing powder, disinfectant and small household items was very useful and nice.

Right after the quarantine period, when they were allowed to provide me with the full service again, they went that extra mile that you want to see in a 5 star hotel.

Special thanks to Mister Mohammad for surprising me with new bed decorations every day (see pictures).
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Kempinski Hotel Amman Jordan
Responded 8 Oct 2020
Dear Torstenber, Thank you so so much for this generous review and for explaining to other readers of the site exactly what it is like to stay here. We have tried so very hard to be the exact same relaxed luxury hotel and embracing the challenges we face at this time and its lovely to know that we have achieved this. We are all part of an amazing team and have come out of these challenging times even stronger and more committed . we will pass on your positive comments to Mr. Mohammad who will honored to hear that. We all look forward to welcoming back soon! Warmest Wishes Faris Hijazeen Hotel Manager
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Mudassir R wrote a review Jan 2020
Qatar20 contributions1 helpful vote
+1
5.0 of 5 bubbles
From the time I got off the car until I did my check out from the hotel, I had no reason to be upset about anything. Ehab was very polite to receive my bags and get them delivered to my room. Gaith at the reception was very welcoming and friendly. Firas (came across two individuals with the same name at the Kempi restaurant) were very helpful in serving breakfast and making it comfortable. The chefs at the egg station kept all happy at busier time with a good morning sunshine smile. Ali at the concierge helped us find a restaurant in the Amman streets and ensured we reach the restaurant without any trouble. Would also like to thank Yazeed and Bayan for keeping up the service levels.
Had no issues with communication at all.
A five star experience!
Keep that service level going on!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Kempinski Hotel Amman Jordan
Responded 24 Jan 2020
Dear MudassirHR, WOW! Thanks for the excellent review! I am so happy to read how much you enjoyed your time with us! We work hard to not only achieve but exceed expectations and to create a memorable experience for our guests! Thanks for the shout out to our staff - I'm so thankful for my wonderful team! I look forward to welcoming you back to your home away from home! Thanks for choosing to stay with us and Happy Holidays! Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Hotel Manager
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Wordsmith B wrote a review Mar 2020
Jammu, India5 contributions2 helpful votes
5.0 of 5 bubbles
The visit to Kampinski was phenomenal. It was made much more memorable by Mr Majdi Sadeq, the concierge, who was superhelpful and attentive. Also, Ms Anwar, who is the guest relations agent, who made sure that our smallest of concerns were promptly attended to. It is the smallest of gestures that add up to the most memorable of experiences. We shall be back for an encore of this wonderful stint.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Kempinski Hotel Amman Jordan
Responded 10 Mar 2020
Dear VickrantM, I am very happy to hear that you had a memorable experience with us. Majdi and Anwar will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We take pride in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. We all greatly look forward to welcoming you back soon. Warmest Wishes Kempinski Hotel Amman Faris Hijazeen - Hotel Manager
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Ahmed M wrote a review Aug 2021
1 contribution
4.0 of 5 bubbles
Starting from hygiene the hotel is perfectly following the covid-19 precautions very strictly with gentle advises, sanitizers everywhere, front desk Anwaar was very cooperative even she helped with advising sight seeing, guest relation Bayan is one of the most proffisional persons saw at hotels generally, once she felt a weak point out of her hands she immediately upgraded my long stay room without forgetting updating new room with all old room comments and also facilitating all crew members for making our stay better, buffet variety is above avarage but the hospitality of Batool the restaurant front was an adequate completion of the restaurant perfection.
Other crew members show a professional care without the extra moments some other hotel do when they wait for the tipping.
My only comment is about the pool music and activity, weather daytime on night time, it need way too much improvement.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Kempinski Hotel Amman Jordan
Responded 11 Aug 2021
Dear. Mr. Ahmed, Thank you for taking the time to review your recent stay with us. We are delighted to hear another very positive comment in regards to how friendly our staff are, they are truly an asset to the business, we are delighted to hear you enjoyed your stay and liked our comfy rooms. And we value your constructive comment about the internet and of course will be taken into consideration. We hope to welcome you back to the Kempinski Hotel Amman in the future. Warmest Wishes Faris Hijazeen Hotel Manager
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Jad H wrote a review Apr 2021
3 contributions3 helpful votes
5.0 of 5 bubbles
After several months where I stayed home due to Corona pandemic, I decided to visit Kempinski for a short escape from the city.
I was delighted that everything was so organized and several safety measures applied.

I would like to thank especially Mohammed Tohom for the outstanding care and excellent service in making sure my room is always neat and that all sanitization products and other needed items are available and also the manager at the restaurant.

Excellent service as always 👌
Thanks Kempinski team
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Kempinski Hotel Amman Jordan
Responded 11 Apr 2021
Dear Mr. Jadh732, Thank you for taking the time to review your recent stay at Kempinski Hotel Amman. We are so pleased that you enjoyed your stay and your generous comments are greatly appreciated. we will be sure to pass on your kind words to all of our staff as we know they will be delighted. Your feedback is very much appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to the Kempinski Hotel for your next trip to Amman. Warmest Wishes , Faris Hijazeen Hotel Manager
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melmel58f wrote a review Aug 2021
Aberystwyth, United Kingdom106 contributions26 helpful votes
1.0 of 5 bubbles
We booked 2 Deluxe Kind rooms, but on arrival there was problems with our booking and we were simply put in normal rooms on the executive floor without access to the lounge. Definitely not a 5 star hotel if you ask me. No money back either! We did however have a lovely massage (in the basement) which was relaxing and helped our stay. The pool was incredibly lively (bar, pizza oven and a DJ) so not quite what we were expecting (as all the photos make it seem like a calm and relaxing place). The dinning experience was okay. We had the breakfast on both days of our stay but it wasn’t what you would expect from a 5 star hotel.
It was also confusing as there wasn’t really a dress code, some would walk around the hotel lobby and dinning in their fine clothes whilst others would be in their PJs. On our first day our key cards also didn’t work to get into our rooms and so we had fo wait in the corridor (only 10mins but still) for them to find and send up someone to fix them.
The showers were also all over the place, it would hit you if you stood anywhere other than directly beneath it. There was no indication as to which side was hot or cold and there was no floor mat once you got out (i had to use a hand towel to place on the floor).
The range of alcohol at the bars is very limited in comparison to their actual menu (they only had 1 type of gin rather than the list they give).
At the end of our stay (at check out) they ask us how our stay was and we said not what we expected. And they asked again and we explained the complication with our rooms and the over all experience and they wanted to fix the situation by giving us free tea and coffee as we left. No other solution was provided to us, and to be honest we just wanted to get out of there and go.
The view from our room was so bad we didn’t even bother taking a photo (photo attached is from the lift area).

Over all, they should re-evaluate their 5 star rating. It was a good hotel for a weekend away. But not the luxury 5 star we were expecting or hoper for.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: If you want to relax by the pool go in the early mornings when it opens. From around 2pm it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Kempinski Hotel Amman Jordan
Responded 20 Aug 2021
Dear Mr. Melmel, Thank you very much for having taken the time to write such a detailed feedback about your recent stay at the Kempinski Hotel Amman. We and other travelers appreciate when our guests take time to share their experience with us, and we value this tremendously, whether it is positive or negative. I am very sorry to read that we obviously did not manage to meet your standards while you stayed with us and that you are disappointed. Please accept my sincere apology for all the inconvenience caused during your stay. I highly regret that you were disappointed about the room category. We appreciate you bringing this matter to our attention and have shared your comments with 3rd party who booked your reservation, all in order to continually improve our guest experience. I assure you that we will investigate internally what in essence went wrong and caused all the problems. We know that we can do it better as this was definitely not according to our "Yes I Can" philosophy. We highly regret that you had to leave the hotel with such a last impression as we work hard every day in order to fulfill our guests needs and even to surpass them when possible. Such a review is definitely not part our target. It is our most important to provide great customer service. You may be 100% sure that we take your critical words very serious and will definitely improve the conditions. Once again, thank you for taking the time to give us such an honest feedback. Nevertheless, we do really hope to be given the chance to restore your trust in our company. It would be a great pleasure to welcome you again in the future and to provide you with a better second experience. Warmest wishes Faris Hijazeen Hotel Manager
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Answer from Ibrahim Y
Syria
I am not interested in the swimming pool
Answer from Michelle Melo
Stuart, Florida24 contributions
Around $160-170 USD but that may be for one bed larger than a twin.
Rita asked a question Apr 2022
3 contributions2 helpful votes
Hello, is the pool open?
Answer from scheide
Chicago, Illinois43 contributions33 helpful votes
No, too cold
Hannah G asked a question Jan 2022
England, United Kingdom10 contributions
Looking to stay mid October will the outdoor pool be open?
Answer from Husam Shaath
1 contribution
Don't know what their pool opening schedule is. I would suggest you ask the hotel directly.
Ahmad wrote a tip Mar 2024
Dubai, United Arab Emirates14 contributions4 helpful votes
3.0 of 5 bubbles
"Cleanness issue. Good location. "
Read full review
Marianne S wrote a tip Feb 2024
Sarasota, Florida12 contributions13 helpful votes
2.0 of 5 bubbles
"Don't try to steal any of the towels, for sure!"
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Companion02122503874 wrote a tip Jan 2024
2 contributions
5.0 of 5 bubbles
"Higher floors have a nice view "
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Abdullah A wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Nothing much left to say"
Read full review
Sarabug25 wrote a tip Oct 2023
Dayton, Ohio64 contributions10 helpful votes
3.0 of 5 bubbles
"They do have a large private parking area if you are traveling with your own vehicle."
Read full review
Not the right property for you?
There are more places to choose from in the Amman area.
PRICE RANGE
HK$945 - HK$1,289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amman kempinski hotel
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
278
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KEMPINSKI HOTEL AMMAN JORDAN HK$1,063 (H̶K̶$̶1̶,̶2̶7̶4̶) - Updated 2024

Frequently Asked Questions about Kempinski Hotel Amman Jordan
Which popular attractions are close to Kempinski Hotel Amman Jordan?
Nearby attractions include JR The Wine Experience (0.8 km), Decoration One Co. Ltd. (1.0 km), and Ghoroub Sunset Bar & Restaurant (1.2 km).
What are some of the property amenities at Kempinski Hotel Amman Jordan?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Kempinski Hotel Amman Jordan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Amman Jordan?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Kempinski Hotel Amman Jordan?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Kempinski Hotel Amman Jordan?
Conveniently located restaurants include Jubran, IL Terrazzo Amman Restaurant, and La Maison Verte.
Are there opportunities to exercise at Kempinski Hotel Amman Jordan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Kempinski Hotel Amman Jordan have airport transportation?
Yes, Kempinski Hotel Amman Jordan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Amman Jordan?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Amman Jordan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Amman Jordan?
The staff speaks multiple languages, including English, Russian, and Arabic.
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