Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sheraton Amman Al Nabil Hotel offers a stunning hilltop location with panoramic views of the city. Combining Jordanian hospitality with 5-star amenities, the hotel is located at 5th Circle, providing a family-friendly, upscale experience. The 268 spacious rooms and luxury suites offer 360-degree views, with options such as the Royal Suite featuring a jacuzzi overlooking the city. The hotel’s dining outlets include The Spice Garden, blending international and Middle Eastern flavors, The Green Lounge with live entertainment, Club on Five for summer evenings, Toscana for Italian cuisine, and The Bar for relaxation. Guests can unwind at Shine Spa or stay fit at Sheraton Fitness with state-of-the-art facilities. Whether for business, leisure, or special events, Sheraton Amman Al Nabil Hotel ensures a memorable and luxurious stay with unmatched hospitality and service.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in Amman's prestigious 5th circle, Sheraton Amman Al Nabil Hotel is a popular choice among travelers, who laud its comfortable, clean rooms and welcoming atmosphere. Despite occasional noise and calls for updates, the hotel's comprehensive amenities and efficient services, including a variety of dining options and attentive staff, consistently earn rave reviews.
The hotel's location facilitates easy navigation of the city and, together with its competitive pricing and cleanliness, contributes to its reputation for good value.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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We stayed here for 11 nights and got a room upgrade and lounge access as a Platinum member. We had a room with 2 beds, laminate flooring and an extra shower. The room was always well cleaned, the beds were as we are used to at Marriott. The fitness center was huge and offered a wide range of equipment. There was a swimming pool and with separate accesses for women and men a steam bath and saunas each. Breakfast offered a variety of choices, we never got bored in the 11 days. The staff was very active and helpful, highlighting here is the manager Ahmad, he was always very accommodating. When we got back in time in the evening, we were delighted with the versatile selection of cold and hot food in the lounge. There are also soft drinks, beer and wine. Parking went very well, the car was received by a staff member and parked free of charge.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Zimmer auf höherer Etage sind empfehlenswert.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel fully deserves its 5 stars. Although the rooms may seem outdated at first glance, they are nevertheless extremely comfortable, spacious and particularly well thought out. The bathroom is a pure delight.
The welcome when you get out of the taxi is always impeccable, check-in is easy and quick, and the suitcases are taken straight to your room. The lobby of this hotel is splendid, immense, masterful, while being cozy and warm. It’s a pleasure to discover it and come back to it regularly.
It would be possible to stay in this hotel for several days without getting bored and lacking anything. The Italian restaurant is very pleasant and has all the makings of a very good restaurant; it is also possible to go to the bar for a drink or eat a burger, or even to have a club sandwich in the atrium, not to mention room service (which I did not have the opportunity to use) . I had the chance to try out the swimming pool, which is absolutely fantastic, as are the hot tubs. The attached gym is not the usual gym you find in hotels; it is a full-fledged, gigantic fitness club with state-of-the-art machines.
Finally, the breakfast is simply exceptional. Beyond a very wide choice, it is possible to order personalized assortments. I, who never take the trouble to go to hotel breakfasts, didn't miss a single one!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I stayed at the Sheraton Amman Al Nabil Hotel on my return trip from Dubai, as my connecting flight to Damascus was very early the next morning. I had arranged for the Hotel’s driver to collect me from Queen Alia International Airport. Upon entering this fantastic hotel, I immediately felt that I was coming “home”, as each employee greeting me warmly. The check in process was very professional as the Front Desk Team told me that all my request were taken care of, and this included a room upgrade to a beautiful suite and to have a walk-in shower available, with shower matts, etc. The Front Desk Manager walked me up to my suite and asked if I needed any thing else in my room. Since this was going to be one of my shortest hotels stays, I decided to rest an hour before going down to the Sheraton Lounge to enjoy a light dinner. Believe it or not, I arrived at the Sheraton Amman at 5:00 pm on Friday afternoon and I departed the hotel the next morning at 05:00 am! Only twelve hours, yet those twelve hours went by so fast and so well that only at the Sheraton Amman could this fantastic short stay have happened. I had arranged for a hotel car to take me to the airport for my departure that early morning. The check out process was fast and professional, as my bill was waiting for me. Plus, the Bellman arrived to my door exactly on time and took my suitcases down to my waiting car. To be very honest, no hotel could have made my short stay so enjoyable as that of the Sheraton Amman Al Nabil Hotel did for me last week. Finally, when a hotel makes you feel like a preferred guest and your stay feels like you are “at home” what more could a guest ask for?
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Date of stay: January 2025
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 2 weeks ago
Dear THOMASFROMDAMASCUS, Thank you for your wonderful review. It means so much to us that your time at Sheraton Amman Al Nabil Hotel, even as brief as it was, felt like coming home. Creating a warm and seamless experience for our guests is what we strive for, and knowing that every detail—from your airport pickup to your check-in, your time in the lounge, and your early departure—was handled with care makes us truly grateful. Your kind words about our team’s hospitality are deeply appreciated, and we will be sure to share them. We hope to have the pleasure of welcoming you back again, for a longer stay where you can fully enjoy everything we have to offer. Until then, safe travels! Warm regards, Dimitrios Kotsifakos General Manager Sheraton Amman Al Nabil Hotel
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These hotels, you have seen one you've seen them all. They all look the same, which is not bad, since everything in the room is as you expect it to be where you expect it to be. My room could use some renovation. The faucet of hot water leaked a little bit. The mat starting to look a bit old. View was great and almost everything I needed was there, with the exception of an extra blanket. I'm sure they would have brought one, had I asked.
Now the service is what makes the hotel amazing. You feel looked after. Everyone is nice, wherever you go. Before you need them, they are there. One exception though. A receptionist charged me 150 USD as a deposit when they charged a colleague 75 USD for the same duration. This, I realized at the end of the stay. I would have not mentioned this if it were not for the gentleman's response when I asked him during check-in why he was charging a deposit of almost 30% of the amount of the full stay. He said I should be charging you 50 per night, and I am doing you a favor by charging 150. That felt very disingenuous.
I ate twice at the Toscana. Here as well, sevice is perfect. Food was great, except for desert that was above average.
Food at the Spice Garden was great too. Had breakfast and lunch there.
Both pools close at 6.30. Now this is very common, but perhaps hotels like this receiving people traveling for business should extend the opening hours of their pools for people who finish around 6.
I would definitely recommend the Sheraton. It's good value for money, especially if you manage to grab it at one of the decently priced websites.
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Date of stay: October 2024Trip type: Travelled on business
Room Tip:Install Uber. You will need it here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 6 Oct 2024
Dear hosniii, Thank you for taking the time to share your experience at Sheraton Amman Al Nabil Hotel. We are delighted to hear that our team provided you with exceptional service throughout your stay. It’s wonderful to know that you enjoyed the dining experiences at Toscana and the Spice Garden, and that you found our culinary offerings to your satisfaction. We truly appreciate your feedback regarding the room condition and pool hours. Your insights are valuable as we continually seek to enhance our guests' experiences and we will definitely take your comments into consideration for future improvements. We are grateful for your recommendation, and we hope to have the pleasure of welcoming you back for an even better stay in the future! Warm regards, Dimitrios Kotsifakos General Manager Sheraton Amman Al Nabil Hotel
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This hotel is nice. It’s more upscale than most. The lobby is spacious and beautiful. Check in was easy. The hotel is a little hard to navigate but you figure jt out quickly. The room is large and clean. There is tons of closet space and drawers to unpack. There is a desk in the room which is nice for working. There is a small chair which is nice to sit in order to not have to sit in the bed all the time. A small refrigerator is also provided. The bottled water is complementary and restocked daily by house keeping.
I wasn’t a huge fan of the provided soaps on the bathroom. A long but narrow soaking tub is available in the shower. The water pressure is fantastic but no handheld shower attachment is available. The bed is comfortable with plenty of pillows.
Breakfast included a huge variety is hot and cold items, anything you could possibly imagine, as well as freshly squeezed juices.
The bar offers a buy one get one free happy house which was good after a long day of business meetings. Staff is friendly and accommodating.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakosr, General Manager at Sheraton Amman Al Nabil Hotel
Responded 4 Mar 2024
Dear Sarabug, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at Sheraton Amman Al Nabil Hotel and that you found our facilities to be upscale and accommodating. We're glad to know that you appreciated the spacious and beautiful lobby, easy check-in process, and the size and cleanliness of your room. It's great to hear that you found the desk in the room convenient for working, and the additional seating area provided a comfortable alternative to the bed. We take note of your feedback regarding the bathroom amenities and will certainly look into improving this aspect for future guests. It's wonderful to hear that you enjoyed the variety of options available at breakfast, as well as the buy one get one free happy hour at the bar - perfect for unwinding after a busy day of business meetings. We truly appreciate your kind words about our friendly and accommodating team, and we hope to welcome you back for another enjoyable stay in the future. Warm regards, Dimitrios Kotsifakos General Manager
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Stayed here on business with 2 colleagues for 7 nights in March including the start of the Holy month of Ramadan. The hotel was easy to find from the airport and the valet parking was excellent throughout the stay. The reception area is impressive and the bell hops were efficient. We checked into Club rooms which were large, airy and kept at a good temperature throughout. The bed was huge and extremely comfortable leading to some excellent sleep throughout the working week. Housekeeping was unobtrusive and efficient, thank you. As Ramadan was declared, we expected some reduction in service but in reality there was no change at all. Breakfast was excellent with a wide choice of fresh fruits, cooked western and Arabic foods, fresh pastries and juices - an excellent start to the day with attentive service. The highlight for my party was the lounge. We enjoyed the happy hour in the evening where we were very well looked after by Maha. The food on offer was varied and extremely tasty, thank you to the chefs. Being able to pick up a tea or coffee on return to the hotel in the afternoon was nice too. The reception team were smiley and courteous and dealt with all but one of our issues. I needed to print some certificates that were an odd size and needed a bit of experimentation. There isn’t an established business centre as such but there are 2 computers in reception area networked to a laser printer. The black toner was practically empty and despite asking on 2 separate days, the toner was not replaced. The receptionists all offered to print for me if I sent the documents by email, but that was impractical sadly. I understand that there was some difficulty in sourcing the toner but to have no printer available for 3 days isn’t very impressive to be honest. That is the sole reason this review isn’t a 5*. We will come back again as the staff make this hotel what it is, and I look forward to it.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip:Car park and reception is at the back of the hotel away from the main road and roundabout.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 23 Mar 2024
Dear Brands_03, Thank you for choosing Sheraton Amman Al Nabil Hotel for your recent business stay and for taking the time to share your feedback with us. We are thrilled to hear that you had a lovely stay overall, particularly during the Holy month of Ramadan. It's delightful to learn that you found our Club rooms spacious, comfortable, and well-maintained throughout your seven-night stay. We are pleased that you enjoyed our extensive breakfast offerings and that our team provided attentive service to start your day on a positive note. We are especially grateful for your kind words regarding our lounge and the excellent service provided by Maha during the evening happy hour. We will be sure to pass on your compliments to her and our culinary team. However, we sincerely apologize for the inconvenience you experienced with the printer during your stay. Your feedback regarding the empty toner and the delay in its replacement has been duly noted, and we will address this matter with our team to ensure that such issues are promptly resolved in the future. Please accept our apologies for any inconvenience this may have caused you. Despite this, we are heartened to hear that our dedicated team contributed positively to your overall experience, and we genuinely appreciate your understanding. We look forward to welcoming you back on your next visit to Amman. Warm regards, Dimitrios Kotsifakos General Manager Sheraton Amman Al Nabil Hotel
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Had a short stay at the Sheraton Amman. The hotel is not the neweset of hotels in the area, however very well maintained. To be fair, the cost is way less than if you stay at the Ritz or St. Regis on the other side. The location is at an upscale part of Amman with fancy hotels all over the 5th circle.
As a Ambassador Elite, I reiceved an upgrade to a junior suite which is always great to feel appreciated for loyalty. Special thanks to Ms. Heba Faroun for following up with me before, during and after my stay. Not all Bonvoy group hotels provide such treatment to Bonvoy members.
I enjoyed my junior suite very much, which had a lovely view of the city. It was spacious with a comfortable bed and a lovely marble bathroom.
The thing I liked the most was the lounge on the ground floor, which had a variety of quality food including sushi!
Had a couple of drinks at "the bar" which was nice and a bit pricey as you would expect.
Breakfast was nice (not exceptional), coffee quality can be improved.
All-in-all, a great stay and I would come again when I visit Amman.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:The higher the view the better you get a city view. Ideally take a room on the front side facing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios
Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 26 Aug 2024
Dear mikey003, Thank you for taking the time to share your review of your recent stay at Sheraton Amman Al Nabil Hotel. We're delighted to hear that you enjoyed your time with us and appreciated the value we offer. As an Ambassador Elite member, your loyalty is incredibly important to us, and we're thrilled that you felt recognized and appreciated during your stay. Our team members will be delighted to know their efforts made a positive impact on your experience. It's also wonderful to know that you enjoyed your upgraded junior suite, the view, and the comfort it provided and that you had the chance to experience our lounge and the variety of food it offers! We appreciate your feedback regarding the breakfast and coffee. Your comments help us identify areas where we can enhance our offerings. Thank you once again for your kind words and your valuable feedback. We look forward to welcoming you back on your next visit to Amman. Warm regards, Dimitrios Kotsifakos General Manager Sheraton Amman Al Nabil Hotel
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Visiting Petra I wanted a reasonably priced hotel w a pool and club room. As a titanium member upgraded to top level huge one bedroom suite. It is an older hotel and there are definitely newer nicer put together hotels. What makes this is the staff- arrived at 3.30am and the reception could not have been nicer at a time where you normally get some grumpy guy. After checking me in he took me to the club so I could take some cold drinks up to the room. Breakfast has an amazing variety and is served in both the club lounge and main restaurant. Choose the restaurant if you have it included. On two nights there were weddings on my floor- they proactively asked if I wanted to move but I felt I was far enough away and heard nothing. They left handmade chocolate for my trouble. I do not remember the waiter in the club but he makes the evening. Always a smile even when the room is packed(lots of people stay here long term) he was there when you finished your drink. Would recommend the hotel updating some of the furniture and adding some pictures to the room I had. Lovely size, great bed but felt soulless. Just a few pics or some fresh flowers could liven the room.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 6 Aug 2023
Dear Luis, I would like to take this opportunity to thank you for choosing our hotel for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback. Looking forward to welcoming you again in the near future. Sincerely, Dimitrios Kotsifakos, General Manager
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The staff at this hotel makes staying here such a pleasure. We enjoyed the breakfast and ate dinner at Toscana most nights bc the homemade pasta was exceptional.
The rooms were well appointed and the beds are comfortable.
The only item out of place, the DJ at a party one night during our stay. Too loud after midnight. Ask for a room away from any parties if you have small children easily awakened.
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Date of stay: September 2023
Location
Cleanliness
Service
Room Tip:See review.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 20 Sept 2023
Dear HLClikesPizza, Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team. We look forward to welcoming you back in the near future. Sincerely, Dimitrios Kotsifakos, General Manager
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On August 31, 2023, while at the pool with family, I encountered a dangerous broken glass hazard inside the children's pool, leading to a 10-day recovery due to injury. The hotel staff's response was unsatisfactory; they asked for my insurance instead of helping. I had to use my own vehicle with a hotel driver to reach the hospital, which I consider a breach of a 5-star hotel's duty of care. I'm deeply disappointed in their safety measures, requesting an investigation, explanation, and improved staff response for future emergencies.
However, the Sheraton management team attempted to resolve the issue by inviting me to enjoy another day at the pool, which did not address the core problem.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dimitrios Kotsifakos, General Manager at Sheraton Amman Al Nabil Hotel
Responded 11 Sept 2023
Dear M1381RWemana, Thank you for taking the time to speak with us about your recent experience at Sheraton Amman Al Nabil Hotel. While it was unfortunate to hear that your experience with us fell short of your expectations, we are grateful we were able to connect with you personally and learn more about your concerns. Our aim is to provide all guests (especially you) with an unforgettable experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings. Please do not hesitate to contact me if you need anything. Sincerely, Dimitrios Kotsifakos, General Manager
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There are more places to choose from in the Amman area.
PRICE RANGE
HK$1,174 - HK$1,407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton amman al nabil hotel and towers, amman sheraton
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
268
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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