Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find your comfort at Ayass Hotel, your 4-star boutique sanctuary. Settle into one of our 92 stylish rooms, each a personal retreat with modern touches. For extra space, upgrade to a spacious suite featuring a separate living room. Host unforgettable events in our impeccably designed meeting rooms and ballrooms. Start your day with a delicious breakfast feast on our sunny terrace, complete with fresh pastries and a made-to-order omelet station. Lunch and dinner await in our main restaurant, where mouthwatering meals make your stay both comfortable and delightful. Ayass Hotel is conveniently located in the capital of Jordan, Amman, just 3.5 kilometers from Mecca Mall and City Mall, two of the biggest landmarks in Central Amman. It's also a 50-minute drive from Queen Alia International Airport. The hotel offers a variety of wellness and leisure facilities: • A fully equipped fitness center with a heated indoor pool and jacuzzi, offering both mixed-gender and women-only hours. • A spa for
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Ayass Hotel is celebrated for its family-friendly ambiance and a plethora of amenities, including a variety of dining options, a comprehensive breakfast, and a cozy heated pool, not to mention a clean, well-equipped gym. The rooms receive kudos for their cleanliness and modernity, though they vary in size.
Staff at the hotel earn high marks for their warm and professional service. While views on value for money are mixed, the spotless state of the hotel and its convenient location, with easy access to local attractions and an on-site Starbucks, are widely appreciated by guests.
Location
Convenient
Rooms
Clean
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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My stay at your hotel was an unforgettable exceptional experience, where every moment is all about comfort and luxury. I would like to express my heartfelt gratitude to staff member Musa, who created the bedding with artistic skills, thus adding a aesthetic to the room. The hotel''s cleanliness was of high standard, and the restaurant''s management was friendly and helpful, making every meal a special experience. I appreciate the hotel''s management''s attention to guest feedback and its constant pursuit of a relaxing atmosphere. The reception team was so helpful and all the amenities were fantastic and exceeded expectations.
Thank you so much for making my stay a memorable experience. I would recommend your hotel to my friends and family, and it would definitely be my first vacation in future visits.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entire stay was great. I would like to thank sincerely the front desk team especially Malak, she is very professional and helpful. Also I would like to thank Raed , the Front Office Manager who offered to assist and he provided me with his contact details. Housekeeping service was excellent.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 9 Jan 2024
Greetings from Ayass Hotel- Amman.  First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that our staff and cleaning service was excellent is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded.  Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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Clean it. Its top-notch treatment is definitely worth 5stars 10/10 in. All. This hotel is very family-friendly and every community group deserves more progress and most importantly, the whole restaurant eats and cleans the fabulous place, followed by guests and taken their opinions gives you a thousand likes and very nice staff
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was at this hotel three times during my tour of Jordan, first for three nights and then one night each time. The experience is quite mixed and my review would have been different if I had written it on any of the times. The main difference was the room, despite the same price. First time we had a large room with safe, hair dryer, nice bathroom, complimentary toiletries, complimentary water, tea/coffee, only one pair of slippers for two people. It was too hot but the reception sent a guy to unlock the window. The second time we were upgraded to an executive suite (I guess there were few people in the hotel and they kindly decided it was better to have somebody in the room instead of leaving them empty): there was a huge, comfortable bed with perfect pillows, a sitting room, a study and two bathrooms one of which with a jacuzzi. Everything was provided including bath robes. The third time we were given a very small room, with hardly space for baggage, smaller water bottles, no slippers, a tiny bathroom and a small window that could not be opened. The air conditioner blew air on the bed and the pillow was not very comfortable. The rest of the experience was the same each time. The highlight is a large, beautiful swimming pool, warm and not crowded, with changing rooms and showers, open to all most of the time and only to women at some part of the day. There is also a jacuzzi and a gym. The culinary experience is suboptimal. Breakfast has mostly middle eastern options, no fresh fruit, no fresh bread (tasted thawed from the freezer), no choice of cereals or yogurt. There is an egg area but the first days it was closed and the last day I was discouraged by the long waiting time. We had dinner often and it was buffet, monotonous, not very tasty (too bad, considering how good Jordan cuisine can be) and always cold as the containers for hot food were not heated. The staff is not particularly friendly apart from the girl in the shop. The location is far from the centre in a very busy area.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 29 Nov 2023
Greetings from Ayass Hotel- Amman.  First, we would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the room upgrade, we do offer it to our guests when we can and upon availability, however it is not always guaranteed. As for food issue, we do sincerely apologize for the fact that you were not happy with it. The egg station is open throughout the breakfast time but we will investigate the reasons why you were not able to find the chef at the time. As for the cereal and yogurt, they are available daily on the buffet next to the pastries station. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue and ensure that all your requests are met. We kindly ask you to send us your number at info@ayasshotel.com in order for us to investigate this issue further. We hope this incident has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day.
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Stayed here for 2 nights at the start of our Jordan tour and 2 nights at the end. First 2 nights we were upgraded to a suite which was lovely and huge but stank of smoke, the ash tray on the coffee table gave it away a bit. As it was only 2 nights, we were out of the room most of the time we didn’t say anything. The 2nd time we had a non smoking room but very small and overlooking central atrium, there wasn’t anywhere to put our cases so they ended up on the floor taking up what little room there was. The room was too hot and we couldn’t get the air con to go any lower. When my husband complained he was told it was on winter heating mode, it had been fine the couple of days before. We had to sign a waiver to get the window opened. There was noise from a function going on in the ballroom but my earplugs helped with that. The “restaurant” if you can call it that was awful. Bright lights, no atmosphere, the hotel tv page tinny music playing in the background. Change the music, get some plants to soften it. Food wasn’t labelled so it was guess work, pasta, rice, chicken drumsticks in a sauce, fish in a sauce, something else in a sauce, salad bar. As it was included in our package we made do, we were going to eat out one night but were too tired after a day sight seeing and didn’t know what was around, nothing obvious other than fast food restaurants. The omelette station was only manned one morning we were there and the queue too long for our tight time schedule so didn’t try that. The hotel is a dry hotel so no bar or alcohol served, we weren’t even offered a drink at dinner so made do with the water on offer. There is a 24 hr Starbucks attached to the hotel and a ATM, Christmas decorations in reception were pretty.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Â Ask for a non smoking room if non smokers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 19 Dec 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Please note that we have a dedicated floor for smoking in our hotel, and if it has been brough to our attention during your stay, we would have made our best to move you to non-smoking rooms. As for food labels, we would like to inform you that your note has been delivered to the concerned manager and was instructed to ensure all food on display gets labeled in both languages (English/Arabic). We would like to inform you that the hotel's restaurant is already undergoing a remodeling plan that should be finished by end of March 2023. We hope theseincidents have not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day. Ayass Hotel Management
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The hotel deserves five stars Wonderful reception and wonderful staff cooperation with the customer The hotel's cleanliness is excellent The hotel facilities are excellent The room contains all services The breakfast was varied, healthy and complete Lunch was also varied and delicious The training workshop room was clean and contained all the workshop requirements, including equipment, tables, chairs, a display screen, etc.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only stayed one night in this hotel and it left some to be desired. Our room was quite small with a large pillar that made navigating around in it a bit tricky. It was very hot overnight and we had small beds. The breakfast buffet was pretty slow in the morning to get anything cooked. We didn't feel like it lived up to the 4 star rating.
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Date of stay: March 2024
Value
Rooms
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 3 Jul 2024
Greetings from Ayass Hotel- Amman.  First, we would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. We understand nd your frustration with the room size and layout. We do have a variety of room options, and perhaps a different room type would have been a better fit for your needs. In the future, please don't hesitate to reach out to our front desk staff if you have any questions or concerns about room size or amenities. We are also sorry to hear that the room felt hot. We take guest comfort very seriously and will be investigating the air conditioning status in your room. Regarding the breakfast buffet, we apologize for the slow service you encountered. We strive to offer a timely and efficient breakfast service especially when the hotel is very busy. Your feedback is appreciated and allows us to identify areas for improvement, Once again, we appreciate you bringing these issues to our attention. It is through guest feedback that we can continuously improve our services. We tried to reach you by phone to get more details but without success. If you'd be willing to consider returning, please reach out to us directly at web@ayasshotel.com and we will be happy to ensure your next stay is comfortable and enjoyable. Sincerely, Have a wonderful day. Ayass Hotel Management
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Ayass Hotel is a top-notch establishment and one of the finest in Amman. As an independent, family-run hotel, it offers a personal touch, with staff members responding promptly to ensure a comfortable stay. The entire team, from management to housekeeping and reception, was both friendly and professional. We stayed for extended periods in 2023 and 2024, and returning to a room beautifully decorated in a honeymoon style after a long day was a delightful surprise
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 2 Oct 2024
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded. Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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Stayed at Ayass hotel for five nights while on our tour of Jordan. We were pre booked this hotel by Exotica Travel Company. The hotel is advertised as 4* but from my experience the is more like 3*. The present low state of the hotel is mainly due to the fault of the management not giving adequate training to their staff, and not personally checking the service their staff are providing to their customers. I personally found two areas where the standard was very poor, firstly the housekeeping was of poor standard where the bed was not made properly, the floor not cleaned, the towels weren’t changed. Overall the atmosphere was very demoralising after a long day of site seeing in the hot sun. Secondly the staff’s demeanour in the restaurant was very low as if they didn’t want to be there, at one point there was no staff in the restaurant while having our breakfast. Again to reiterate the fault squarely lies at the management. Just to warn people if they are thinking of breakfast and evening dinner then you are going to be very disappointed how basic and the quality of food offerings was. We were booked for dinner for 5 nights but after the first night we all 5 of us went out to eat in the evening. Some staff were good like at the reception, they tried and help as much as they could. Ayass management, you have a decent establishment, but the lack of staff training and taking cost cutting exercise in the restaurant will in the long run cost you your reputation.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 19 Jun 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the issues mentioned, we do sincerely apologize for the fact that it did not meet your expectations. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue. Rest assured that this has been communicated to the head of departments and a corrective action has been taken. We hope this incident has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day. Ayass Hotel Management
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I stayed here as part of an Exoticca trip. The food is horrendous, none of it is labelled, not that it mattered as it was so salty and inedible anyway. I stayed for 3 nights and it was pretty much the same slop every night. Breakfast was very basic, hardly any choice
The first room I stayed in had no hot water. The second absolutely stank of damp so I asked to be moved and they said they couldn’t as there was a wedding party staying there so the manager opened the massive windows wide open on the 4th floor (dangerous, good job I had no children) to get some air in.
There were loud weddings on 2 of the 3 nights I was here, music blaring until 2am.
I do not recommend this hotel at all, it’s more like a 2*
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded 30 Nov 2022
Greetings from Ayass Hotel- Amman.  First, we would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the food issue, we do sincerely apologize for the fact that you were not happy with it. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue and try to include dishes to your taste. As for the rooms, there was a floor that required urgent maintenance and we have moved the guests to different rooms until the problem was resolved. However, please note that windows in these rooms are only opened for guests if requested. However, all your notes have been communicated to the concerned departments, and we hope this has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible Have a wonderful day.
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Dear sir
Good Day
Reference to your request , please find below :-
Mobile : 00962 775472111
Phone: 00962 06 5502550
Best regards
Mohammad Al Hourani
Sales and Marketing manager
Ayass Hotel
Dear Mr. Lemmik,
Thank you for your note, please feel free to contact me on the below number to assist you further
Mobile: 00962 775705055
Kind regards
Management Team
There are more places to choose from in the Amman area.
PRICE RANGE
HK$598 - HK$801 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Quality Suites Amman
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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