The Sanrock Hotel
Hekmat Al-Massri St, Amman 11181 Jordan
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About
#292 of 378 hotels in Amman
Location
Cleanliness
Service
Value
Ideal for fun and relaxation, The Sanrock hotel is a 10-minute walk from Amman’s major Shopping center -Sweifieh, and Amman’s biggest Jewelry street Um Uthaina. It is also a 10-minute walk to Galleria Mall and Avenue Mall. With its convenient location, this magnificent property offers easy access to the city's must-see destinations. Offering guests superior services and amenities , The Sanrock Hotel is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour room service, 24-hour security, convenience store, daily housekeeping. The property's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, The Sanrock Hotel hits the spot in many ways . This property is also rated for the best value in Amman! Guests are getting more for their money when compared to other properties in this city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Paid internet
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Rooftop bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
Arabic
Location
88Good for walkers
Grade: 88 out of 100
67Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Hekmat Al-Massri St, Amman 11181 Jordan
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74Reviews0Q+A4Room tips
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+1
On entering the hotel late at night, we were pleased by the appearance of the public area and were pleased our tour operator had upgraded us to a 4 star property. However, on reaching our room on the sixth floor we found it to be dirty, with peeling paint and worn fittings and a dirty carpet. We returned to reception and insisted on being given a new room, showing the receptionist the pictures we had taken of the room condition. We were given another room, and although this was cleaner, the fittings were in poor condition. Given the hour we reluctantly accepted this room, but sent a complaint to our tour operator. Not the fault of the hotel, but on the following night a tour guide ran a welcome meeting in an adjacent room in the early hours and this, combined with people coming and going at the bar underneath our window meant a very poor nights sleep. We travelled for a few days and returned to this hotel, where we were given a better room on the third floor. However, this room must have been above the bar, as we experienced the thumping beat until about 4am on both nights, again resulting in a poor night's sleep. The restaurant provided basic meals, and in spite of the international visitors there was no indication of the contents. As my wife has allergies reported to our tour operator, she ended up eating rice and potatoes for almost every meal. The one time we accepted drinks with the meal we were overcharged on the normal bar prices, in spite of being told there was a 25% happy hour discount. The only reason for not giving them a one star rating was the excellent rooftop bar which we visited on two occasions. It seemed this hotel has gone out of its way to make the public areas look 4 star whilst seriously neglecting the maintenance and upkeep of guest rooms. In the quality of the rooms in was, at best, a 2 star property.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Check your allocated room before accepting it. Remember they are claiming to be 4 star.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
This 4-star hotel was worse than going camping. We stayed two separate nights: Sunday October 29th and again on Wednesday November 1st. First night Oct 29/23 (Room 405): 1. We got a nice large suite, but it was very dim. Two of the lamps had no lightbulbs. 2. The suite smelled like a mix of mould, cigarette smoke, and sewage. 3. There were flies in the room and washroom; some dead, some still flying around. No window was opened. 4. The faucets (2 sinks, 1 tub) were encrusted with soap scum and hard water stains. 5. There appeared to be concrete on the floor and some on the edge of the sink. Looked like construction worker was fixing something and they forgot to clean the room. 6. The tub was stained. 7. The towels were folded sloppily on the towel rack. They were dingy with some small stains. 8. The mini-fridge was not cold. Second night Nov 1/23 (Room 518): 9. Faucets were also filthy with soap scum and water stains. 10. I asked the girl at the front desk for TWO additional towels. They delivered ONE towel. I went back down to ask for the 2nd towel. A manager was present so I asked if they were going to deliver the 2nd towel, could they also clean the dirty faucets. I showed him photos of how dirty our previous room was. He said he would send someone up right away. 11. When we returned to the room, they had brought the missing towel and wiped the faucet. They were kind enough to provide two pairs of slippers; I suppose to make up for the inconvenience. 12. The shower faucet was not wiped. 13. There were unpatched holes in the shower tiles. 14. The grout was moldy and filthy. 15. We asked for an exception to have a 2pm checkout time. The girl at the front desk told us she had to ask the manager. We never heard back from her that night. 16. The next morning, we asked the gentleman at the front desk if we could have 2pm checkout and he said it was already noted on the computer. By then a bit after noon, we got a knock on the door. A lady asked if we had checked out. (She did not appear to be the cleaning lady, I did not see a cart). I told her the front desk had confirmed our 2pm checkout time. She looked confused. 17. The tv wires were exposed. On the positive side,the restaurant was satisfactory and the staff were pleasant. In summary, the Sanrock Hotel is the filthiest hotel we have ever stayed at and some of the staff were less than competent. Not recommended. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Avoid this hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were in 3 different rooms before offered a suite. The carpet is shredded in some places. None of the rooms had a plug for the tub. Breakfast consisted of hot dogs (they call them sausages) roasted 🍅, salad items, hard boiled eggs and 1 toaster. The toaster is missing the time knob, so there is a butter knife sitting beside it. Luckily another guest came up to show me how to turn the screw to get the bread to stay down. My rooms the phone didn't work, Internet was flakey at best and only one channel on TV. When we were offered the suite, the bathroom door sounded like it came straight out of a horror movie. I'm sorry, but cleaning staff should be reporting everything they come across to maintenance. One toilet didn't flush at all and looked like it hadn't been cleaned properly. We arrived w/o our luggage. Survived all week w/o it. Mostly by washing our undergarments in the bathroom sink and hanging to dry. When we checked out this morning we were told our luggage was in the back room. It arrived 2 days earlier. Wtaf??? The front desk clerk laughed and said he looked out for us. I was livid! We needed our watershoes to walk down to the beach area at the Dead Sea. It's all rocks and I had to walk down in bare feet. The front desk clerk said he had no way of contacting us. We were at this particular hotel for 3 nights. All they had to do was slip a note under the door. The front desk clerk actually said he was taking care of us by giving our luggage back at 6am when we were on our way out the door. Gets better... the driver service man was texting while driving 120k on the highway. I asked him not to text while driving, his response was, it was his office. If you've been to Jordan, you know the way the cars continually cut ea other off. I was livid is not explaining exactly how mad I was. This hotel needs to be renovated / fixed before people arrive. Not after they call down to the desk. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: There is no pool. Not sure why it's in the description.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was impressed by the hotel's commitment to cleanliness and hygiene. The room's air conditioning system provided optimal comfort, and the well-equipped desk allowed me to catch up on work or plan my day effectively. The complimentary breakfast surpassed my expectations with its delicious variety of options.
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Date of stay: June 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very rude staff, including the management No towels, no tea coffee maker in the rooms The manager were taking pictures of the number of towels in the rooms ??? Dirty rooms and washrooms No service to clean the rooms during our stay for two Nights. Food is average , the same repeated for every meal. Runs a Night Club so you get a wake up call with the fights on at 3 am in the morning and the profile of the visitors at Night is NOT a place I would like to be staying. Very poor Hotel ... NOT RECOMMENDED - we were a group of 45 on a tour of HOLY Land run by Tour operator JTT Goa.
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. Your comments are important, and we'll use them to improve and provide a better stay in the future. We hope you'll consider giving us another chance to serve you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a fantastic experience at the this hotel. The free parking was convenient, and the high-speed internet allowed me to stay connected effortlessly. The hot tub was a great way to unwind after a busy day, and the fitness center had all the equipment I needed for a satisfying workout. Thanks Sanrock!
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel , clean , quite and cosy hotel u really feel home, staff are so friendly and amazing its highly recommended . Absolutely will visit it again with the family , Overall it was nice an comfortable stay. I do recommend this place!!
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice rooms and the employees are freindly, the food is delicious and ther is all the amineties you need for a great stay. There is a very nice rooftop with really nice views in Amman. I would recommend this hotel.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A wonderful, quiet hotel, great services, clean rooms, and great location, friendly staff, the breakfast restaurant is beautiful and the breakfast items are varied , and there is a very special and delicious buffet for dinner.
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the second time i stay at the sanrock hotel. The employees were very nice and friendly, although the hotel was crowded with guests they managed to keep up with the good service and hospitality. The breakfast buffet has a good food variety and a nice live cooking station. The great thing about this hotel is the price. The value you would get in this hotel is much higher than other hotels in the same area with the same specifications. You wont find the same standards for the same price . The location is excellent and the rooms are clean and comfortable. The hotel is close to um uthaina jewellery market and sweifieh shopping malls and restaurants. They have a very nice health club and a great sauna and body treatments. I also recommend visiting their rooftop lounge it has a very nice view of amman where you can enjoy a nice sunset view with friends and family . The rooms facing the front are the best in this hotel . So ask for a room view facing the front . I would Recommend it.…
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ihsan Idelby, General Manager at The Sanrock Hotel
Responded 4 Oct 2023
We're thrilled to receive your wonderful review on TripAdvisor. Your feedback is greatly appreciated and fuels our commitment to providing exceptional service. We can't wait to welcome you back soon for another fantastic stay. If you ever have any special requests, please don't hesitate to reach out.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Amman area.
PRICE RANGE
HK$523 - HK$656 (Based on Average Rates for a Standard Room)
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
106
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Claim Your ListingTHE SANROCK HOTEL - Updated 2023 Prices & Reviews (Amman, Jordan)
Frequently Asked Questions about The Sanrock Hotel
Which popular attractions are close to The Sanrock Hotel?
Nearby attractions include RivaCrystals (0.4 km), Darat al Funun (0.3 km), and Dar Al-Anda Art Gallery (0.1 km).
What are some of the property amenities at The Sanrock Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Sanrock Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Sanrock Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Sanrock Hotel?
Yes, free parking, street parking, and valet parking are available to guests.
What are some restaurants close to The Sanrock Hotel?
Conveniently located restaurants include The Jordanian Kitchen, Tammouz Restaurant & Cafe, and The Coffee Room.
Are there opportunities to exercise at The Sanrock Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Sanrock Hotel have an airport shuttle?
Yes, The Sanrock Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Sanrock Hotel have airport transportation?
Yes, The Sanrock Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Sanrock Hotel?
Yes, dry cleaning and laundry service are offered to guests.