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Shamai 21, Jerusalem 9463125 Israel
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Traveller (237)
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Panoramas (9)
Room & Suite (134)

About

#26 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
If you are looking for an authentic vacation in Jerusalem, you need to pick your hotel carefully. The Eyal Hotel is located in Shamai St., Which is just off Ben Yehuda St. The property has recently been renovated and this project has allowed for the implementation of advanced technologies in order to ensure that the hotel will be environmentally friendly. The Eyal Hotel offers 68 newly refreshed rooms with modern amenities and perfectly-finished design. The hotel includes, among other facilities, sublevel guest parking, event and dining halls, a spacious solarium with an ecologically-designed wall, comfortable living room furnishings and a magnificent urban view over the center of Jerusalem and the Ancient City walls. Smart Hotels believes in the importance of maintaining an environment that is ecologically respectful. Indeed, this is also an essential element of your vacation experience. To this end, the Eyal Hotel recycles the heat generated by its systems in order to comply with the most efficient ecological standards. To enjoy Jerusalem to the fullest, you deserve a hotel that provides you with an outstanding level of quality. The Eyal Hotel is the greenest and most worthy choice for you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Rooftop terrace
Baggage storage
24-hour front desk
Dry cleaning
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Desk
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Modern
Boutique
Languages Spoken
English, Russian, Spanish, Arabic and 1 more
953Reviews42Q+A100Room tips
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Fia wrote a review Apr 2022
8 contributions3 helpful votes
Fantastic hotel, fantastic personnel, great breakfast! In the heart of Jerusalem - really I could not look for a better place to spend my night, really good hotel! And the personal is there to help you day and night. Great atmosphere, I would definitely come back!
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tara O wrote a review Mar 2022
1 contribution
This is our 4th time back to the hotel. What can i say, excellent hotel, the staff were wonderful all around. The buffet was amazing in the morning and you could even take food back up into the room. Nothing was too much from the receptionists to the cleaners. Thee best hotel by far. Its central to everything. We had a wondeful stay from the 11th of Feb to the 26th. Our room 504 which was a clasic was surberb. Looking forward to seeing you all again next year. Every blessing to you all xx
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Airsealands wrote a review Dec 2021
Tel Aviv, Israel252 contributions180 helpful votes
Dirty room (which is a major turnoff), in appealing breakfast, unfriendly staff - skip this place if you can. Promised parking by the hotel is unfulfilled- the hotel have some 10 spaces on first come first served, and was during the stay always full (staff wasn’t helpful at all)…
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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oody2015 wrote a review Sep 2021
Haifa, Israel5 contributions7 helpful votes
we a couple stayed 1 night here, paid for buffet breakfast but We were so dissapointed by the breakfast we got. At checkin we were told breakfast at dining room between 7 to 10 am. when we went there dining room was closed and no breakfast. Reception said they forgot to tell us buffet breakfast was cancelled because of few guests in hotel. They ordered poor and worst breakfast we ever had. We had no option, either to stay hungry or eat what they give. NOT recommend to anybody.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neta Gal wrote a review Aug 2021
1 contribution3 helpful votes
I gave this hotel 1 star but I wish I could give it a lower rating. The service me and my friend got from this hotel is a disgrace. We set a check in on a Saturday at 3 p.m. and booked a room for the night and a breakfast the next morning. That morning at 10:30 a.m. we got a call that they won't have a room available for us at the time we ordered, and we could check in around 9:30 p.m. They called us a few minutes with an alternative, to stay at a different hotel, Jerusalem Inn from the Smart Hotels chain that is 5 min away. We agreed. 3 hours later we get a call from Jerusalem Inn saying they don't serve breakfast and to get the breakfast we ordered we'll have to walk to Hotel Eyal to get it. Having no other choice, we agreed. About an hour after that call, we get another call from Jerusalem Inn telling us they don't have parking and we'll have to park at Hotel Eyal's parking, check in there and walk to Jerusalem Inn. As we arrived to Hotel Eyal that afternoon, we couldn’t park at their parking lot. The gates were old, rusty, and opened just barely. Thank God I had a small car, so I managed to get through. In the middle of the descent there were two cars blocking the way and preventing me from going down. Again, thank God I had a small car, so I just barely managed to turn around, drive out of the parking lot and park on the street. When we walked into Hotel Eyel's lobby to check in the receptionist told us we have 3 options: 1. To go to Jerusalem Inn, rest there and at 9:30 p.m. go back the Hotel Eyal. 2. Stay at Jerusalem Inn for the night and come to Hotel Eyal the next morning for breakfast and check out. 3. Wait and check in at Hotel Eyal at 9:30 p.m. It’s important to note that me and my friend only came to Jerusalem for a friend's birthday party that night. We hoped to have a quite & calm afternoon, to rest, shower and freshen-up before the party. The options given to us were ridicules and included a lot of hassle that won’t let us have to quite and calmed afternoon we hoped for. Me and My friend thought about taking the second choice only so we could rest before the party. But, as we walked to Jerusalem Inn, we realized the distance between the two hotels might be short, but it includes walking through alleys we don't know and crossing light rail tracks. When we got to Jerusalem Inn, we saw it was completely empty, the lights were off and there were absolutely no employees and The straw that broke the camel's back was the fact that there was no elevator. At that point it was evening, we were tired and neither of the hotels did anything to try to make our stay feel welcome and wanted. We really feel as they got our money and that's all they care about. We ended up skipping the party and we just went home, tired and disappointed. We tried to talk to both the hotel and Booking and both said the other is responsible to give us our money back. We ended up getting 20€ from booking "out of the kindest of their heart", which isn't even close to what we paid. In a mail back I got from Smart Hotel, I was made aware, that apparently, at the very bottom of the page, in a very small font, it says that on Saturdays the check in is after Shabbat exit. I had to go back to the order and spend a few minutes specifically looking for that sentence. I would expect a proper customer service to notice a head of time a contradiction between the time a customer chose to check in on a Saturday and the fact that on Saturdays the check in is after Shabbat exit. The website shouldn't give the option the check in before Shabbat exit on a Saturday or the hotel should notice it a head of time and let the costumers know about it as soon as possible. If we knew about it a head of time, we would know to look for a different hotel or to plan our day accordingly. At the end we feel disappointed and cheated on. We got a crappy evening and nothing else. If you come to Jerusalem, I'm begging you, please, chose any other hotel. Not this one or any Smart Hotels hotel!
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Date of stay: July 2021
Value
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Room Tip: don't stay at this hotel. stay literally anywhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Omer G wrote a review Aug 2021
4 contributions
The room was dirty! hairs in the shower, used and unclean cups. The room was very noisy and the view was directly into a construction site and full of drunks under the room at night. Very unpleasant area. In addition I forgot belongings in the room that was Were found by the hotel and then when I wanted to pick it up they “couldn’t find it”!!!! and the service of the hotel management was horrible. They just kicked me off the stairs and cut off conversations in my face. The food was reasonable .. a very unfortunate experience overall. Recommend going to another hotel החדר היה מלוכלך- שיערות המקלחת, כוסות משומשות ולא נקיות. החדר היה מאוד רועש והנוף ישירות לתוך אתר בניה ומלא בשיכורים מתחת לחדר בלילה. איזור מאוד לא נעים. בנוסף המלון העלים לי חפצים מהחדר והשירות של הנהלת המלון היה מתחת לכל ביקורת. פשוט בעטו אותי מהמדרגות וניתקו לי שיחות בפרצוף. האוכל היה סביר.. חוויה מאוד מצערת בסהכ. ממליץ ללכת למלון אחר
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Date of stay: July 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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מיכל ק wrote a review May 2021
2 contributions
We stayed for the weekend and were very pleased by the room and the service. The spot is perfect for hiking in the desert or enjoying the city. The staff made us comfortable with every request. The room was perfectly furnished and high tech for our needs and we got a view to the local animals, very exciting! We are planning on going back:)
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ilona wrote a review Mar 2020
1 contribution
Very good location of the hotel, close to the Old Town. The staff at the reception was very helpful, we were allowed to check in early in the morning. The room was nice, beds very comfortable. Good breafast.
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Date of stay: March 2020
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Giovanna Milanesi wrote a review Mar 2020
Bremen, Germany2 contributions
It was definitely a great hotel, they allowed me to check in earlier. Rooms are very confortable, clean hotel, great and friendly staff. They helped me yo stay extra nights due to cancellation of my flights. The hotel is in a nice area in the city center, close to Jerusalem old town too!
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phyllis G wrote a review Jan 2020
6 contributions4 helpful votes
An excellent location at an excellent price. All amenities in my room, very comfortable bed, professional staff, parking available and full Israeli-style buffet breakfast. Try it, you’ll like it!! i’ve already stated there several times. consistently terrific.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$152 - US$234 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eyal Hotel
LOCATION
IsraelJerusalem DistrictJerusalemDown Town West Jerusalem
NUMBER OF ROOMS
68
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Frequently Asked Questions about Smart Hotels
Which popular attractions are close to Smart Hotels?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.2 km), Gatsby Cocktail Room (0.1 km), and Moonshine Escape Room (0.1 km).
What are some of the property amenities at Smart Hotels?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Smart Hotels?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Smart Hotels?
Guests can enjoy free breakfast, an on-site restaurant, and free instant coffee during their stay.
Is parking available at Smart Hotels?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Smart Hotels?
Conveniently located restaurants include Deja Bu, Blue Hall Music, and Katy's.
Does Smart Hotels have airport transportation?
Yes, Smart Hotels offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Smart Hotels located near the city centre?
Yes, it is 0.3 km away from the centre of Jerusalem.
Are any cleaning services offered at Smart Hotels?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Smart Hotels?
The staff speaks multiple languages, including English, Spanish, Russian, Arabic, and Hebrew.
Are there any historical sites close to Smart Hotels?
Many travellers enjoy visiting Old City of Jerusalem (1.3 km), Temple Mount Sifting Project- HaMasu'ot Lookout (2.8 km), and Western Wall (1.6 km).