We came to Israel for my daughter's wedding and wanted to spend a few more days in Jerusalem. I came back to the Inbal. It is a lovely hotel with great service and a very good location. Maj, the concierge is the best and booked us on two wonderful tours. Maya, in guest relations, helped us find a place for our Covid Test to return to the US and even filled out the forms for us. Shabbat at the Inbal is a lovely experience with candle lighting in the lobby and a wonderful Shabbat dinner.
I remembered the hotel from my last visit some years ago.I liked it very much and we decided to come again.The hotel is excellent.The stuff is so polite and assist you with smile.The food is excellent.The cnaffe is the best I have tasted.The lounge is beautifull and very convinient. In the loby beautiful shops for tourists. It is in the center very easy to go by foot to many attractions The hotel is glatt kosher. We will come again .
We were booked through an agency at this hotel who told us it was a 5 star hotel with incredible service. In the 4 weeks leading up to the trip, we emailed, called and left messages at the hotel for the concierge to get in touch with us for various services we wanted while there. Not a single call, email or message was returned. We arrived at the hotel and the front desk check in went fairly smoothly (the attendant was very nice). It all went downhill from there. When we got to our room, it stank like smoke. We asked for them to have a look and they sent a guy up from housekeeping who sprayed the room with something that smells like Febreeze so now the room just smelled like smoke covered Febreeze and nearly suffocated us. We couldn't open the door because despite having literally specified in our reservation that we wanted a quiet room, adjacent to the hotel is some kind of a tournament going on so there are kids screaming and banging drums until 11pm. On our 1st night we asked if this would be a nightly thing and they said no. Cut to night 2 and it's exactly the same. However if all of that was it, it wouldn't be the end of the world and I probably would have given the hotel a 3 but today, they just totally dropped the ball. My husband needed something for a medical emergency. At 8:30am we were at the front desk explaining clearly what it was we needed and how we were fine to pay to obtain it (a mask for a CPAP machine). The concierge, despite having clearly understood what it was we needed (I showed him a picture and wrote down all the details clearly) called us at 3pm (7 hours later) to tell us we needed an Israel bank account and that he could not get it because it would require a rental contract. I asked him why a mask that costs $135.00 in Canada is so complicated to get and he had no answer and said he would call me back. Back up to last week where we stayed at the Ritz Carelton in Hertzlyah for a week (not to be missed by the way, worth every penny). The concierge at that hotel had been texting us all week for different services we had and so in some what of a panic, I messaged him to see if he could help. 35 minutes later we have the address and name of a person to see in Jerusalem (an hour and a half away) to get the mask. We took a cab and got the mask ourselves. Needless to say, he was surprised that we were not helped at the Inbal. At 8pm, the concierge from the Inbal finally called back to say he got the mask at which point we told him we already had it and no thanks. When we got back to the hotel, we asked to speak to the manager and the 1st words that came out of her mouth were "I'm on my way out right now"...but she did stay to listen. Not surprisingly, an entirely different story was told by the concierge about why it took 12 hours to get something that it took a concierge in another city 35 minutes. The manager essentially said she didn't care about our experience and walked away (I mean we had already taken up a whole 15 minutes of her time) To add insult to injury, the same concierge could not even manage to find a nail salon in all of Jerusalem that was able to get us an appointment but if you've read this far...I'll give you 3 guesses who did find us the appointment. Essentially what this hotel…
I've been to Israel 9 times. I was on a seminar where we stayed at 5 different hotels during our trip and I was able to get the internet every time. Here at the Inbal I could not connect to the hotel internet. 4 different people tried for over 2 hours last night. 2 of them came up to my room. I tried for over 3 hours. They were supposed to have a company fix it at 7:30 this morning. I went to see the manager at 8:30; not in yet. At 9 she was at a meeting due to finish at 9:30. A women came up this morning, spent about 20 minutes, and finally connected. I spoke to the manager about the amount of time I spent trying to log on and that I could not get any of my work done. She essentially said, 'Too bad' This is a luxury hotel that charges premium rates. The 4 people that tried to help were very nice in trying to help, but the end result was that they did not know how to connect my computer to the internet. They said that 2 other people with MacBook pros had the same problem. Therefore, if you have a MacBook Pro, either use a different hotel or plan on having a major problem Dr. Michael S…
We stayed here because I wanted to be close to the Old City but the closer hotels were too expensive. This is not inexpensive either, but did cost less. From check-in until when we left, every staff member we spoke to was great, including the friendly men who straightened the room. I want to especially mention Maya of Guest Relations and the Concierge gentleman, Majd as being warm and helpful. The breakfast buffet was very plentiful. My only problem is that I am not used to eating so much and such strongly flavored food in the morning. We didn't go swimming but the pool looked very clean and was a nice size. We didn't try the meat restaurant but did have 2 meals and room service from the lobby dairy restaurant. It was fine. My only suggestion is that they label the buffet food so you know what is being offered since some of the food is not what may be seen in other countries. Also, our room faced the courtyard. Two nights (we were there 5) had very noisy people, even at 2:30 in the morning. Signs should be at the tables that should be reminding people who may be sitting and talking at the tables that they should be aware of people sleeping in the rooms all around them. Lastly, this being Jerusalem, things change on Friday evening and all day Saturday. You can order a Friday night hot Sabbath meal but this is costly (400 shekels per person). If you don't want to do this, you can always bring in from an outside vendor but be aware that food places close early on Friday so you must be prepared. The hotel will have room service and you can eat in the dairy restaurant but there will be no hot food. This also applies to the Saturday morning breakfast but there was still a lot of food available for breakfast. Since this is a kosher hotel, there will never be any meat and cheese at the same meal nor any pork or shellfish products.…
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