International standard hotel, English speaking staff, continuing breakfast, room was clean and good Our room was located in the third floor, unfortunately to street with a bar. 10 minutes walk to Old Jerusalem. Supermarkets, bars and restaurants near by. Free WiFi
This place is incredible. It is clean and in a very convenient part of the city. The staff is very friendly and helpful. The rooms are well prepared. Everything is very clean. The food is awesome and it is easy to see the staff takes pride in what they do.
This place was amazing! The food was so good and the staff was extremely accommodating! The lobby is perfect for doing work, as it is big and comfortable! They also have a coffee shop in the lobby which we loved! Would definitely come back to this place!
Excellent located. Close to everything you need. Nice decorated, a few corners in the lobby well designed and inviting. Breakfast was good. Lot of choices for everyone. Rooms clean, and mattress confortable. Very bad service. The staff is unfriendly and unprofessional. Dinner was very similar the 4 days we stayed. Food was tired and boring. The staff in the dining room looked unmotivated, and not really wanting to help. During the night the reception is almost inexistent, No security officer or someone to open the luggage room. Very disappointed. I’ll suggest my company to think about other choices in the same area next time.
We were very disappointed with Ibis Jerusalem city center. We booked the hotel months in advance as a gift to our parents, and mentioned they have a special occasion. They have disability challenges so we made all the arrangements for their stay like close parking, nearby attractions and it was a surprise for them. 15 minutes before they arrived at the hotel, I got a call from a lady from the hotel, informing me the hotel was fully booked and they couldn't honor the reservation. She said they will move us to a different hotel. I told her that this will ruin the entire plan we have for them. After a while she told me they will keep the reservation in the hotel and will move other guests. When my parents arrived at the hotel, they moved them anyway to the other hotel (and after they promised me on the phone they wouldn't do that). My parents didn't argue, as they are very nice people and they moved to another hotel. Needless to say that the vacation we planned for them didn't go as planned. The hotel itself was fine, but we will not book it again because of this situation.…
Excellent hotel. Well situated less than 10 minutes walk from Old City, 4 minutes walk from Jaffa Central tram stop. 50 metres from Jaffa Street but my room was quiet on 4th floor. Jaffa street good for cafes, coffee and breakfast, small supermarkets. Very safe area lots of permanent police patrols. Mr Greens next to hotel great for salad bowls and other snacks. Good welcome from check in staff, bill all correct at end of stay. Room clean and well appointed, safe and fridge (hums a bit so I unplugged). Good price in advance. Wouldn’t want to stay anywhere else in Jerusalem.
We were a family of four ( two kids, eleven and five) and enjoyed our stay at the hotel. The staff members, including the housekeeping, were genuinely helpful and made us feel welcome. The hotel's location was great for the old city and holy places. It was lightly raining when we checked out. They offered us free umbrellas, which were not cheap at all. Thank you for going the extra mile-a special thanks to Michal, John, Mohamed and Efrat.
Terrible service starting with manager Mijal, the room was boiling, they didn’t want to turn on the AC to safe money we open windows got sick smelling marihuana and smoking people without mentioning the noise of night club and people screaming rig the next to us until 3 in the morning. And the worst part they just wouldn’t do anything just keep saying open windows. Don’t even try if they give it for free. This was the most miserable trip. We couldn’t rest 😔
The hotel is easy walking distance to Jerusalem's Old City, and easy walking distance to the light rail line. It is in a vibrant and lively area. Breakfast buffet (included) was outstanding. Staff was professional. The room was small, very small, but functional.
We visited for short weekend Winter but was warm, too bad AC was on heat or fan no cool option… we were boiling in the room. Room is pretty small. Other then that staff was friendly, breakfast (although it was shabbat ) was good. Overall good value for money too bad AC issue effected the visit thus 3 stars of 5.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing