Ibis Jerusalem City Center
4 Elisar Street, Jerusalem 9423604 Israel
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US$179
US$179
US$154
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About
#33 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
ibis Jerusalem City Center is located on Zion Square, in the heart of Jerusalem's city center, the new KOSHER ibis Hotel is just a minute away from the Old City, Ben Yehuda Pedestrian Mall, the tram station, and is an ideal base for exploring and enjoying Jerusalem's important sites. 0.9KM to Jaffa Gate and the Old City, Nahalat Shiv'a District, Mamilla Avenue, vibrant Machane Yehuda Market and an abundance of New and Old City Attractions and Museums. A Complimentary happy hour is hosted every evening in the hotel's stylish lobby bar.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Children's television networks
Children Activities (Kid / Family Friendly)
Baggage storage
Concierge
24-hour check-in
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Snack bar
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Russian, Arabic, Dutch and 2 more
Location
100Great for walkers
Grade: 100 out of 100
215Restaurantswithin 0.5 km
91Attractionswithin 0.5 km
Contact
4 Elisar Street, Jerusalem 9423604 Israel
Getting there
Car HireSee all Jerusalem car hire
621Reviews32Q+A21Room tips
Reviews
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International standard hotel, English speaking staff, continuing breakfast, room was clean and good Our room was located in the third floor, unfortunately to street with a bar. 10 minutes walk to Old Jerusalem. Supermarkets, bars and restaurants near by. Free WiFi
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place is incredible. It is clean and in a very convenient part of the city. The staff is very friendly and helpful. The rooms are well prepared. Everything is very clean. The food is awesome and it is easy to see the staff takes pride in what they do.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 2 weeks ago
Dear Kalvin, We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place was amazing! The food was so good and the staff was extremely accommodating! The lobby is perfect for doing work, as it is big and comfortable! They also have a coffee shop in the lobby which we loved! Would definitely come back to this place!
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The location is amazing as there is food and coffee shops on the street less than two
minutes away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 2 weeks ago
Dear Sara, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We are delighted by your kind words especially to the ones pertaining to our team members. We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent located. Close to everything you need. Nice decorated, a few corners in the lobby well designed and inviting. Breakfast was good. Lot of choices for everyone. Rooms clean, and mattress confortable. Very bad service. The staff is unfriendly and unprofessional. Dinner was very similar the 4 days we stayed. Food was tired and boring. The staff in the dining room looked unmotivated, and not really wanting to help. During the night the reception is almost inexistent, No security officer or someone to open the luggage room. Very disappointed. I’ll suggest my company to think about other choices in the same area next time.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 2 weeks ago
Dear ABU Y , Thank you for taking the time to tell us about your experience at the IBIS Jerusalem City Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Customer Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were very disappointed with Ibis Jerusalem city center. We booked the hotel months in advance as a gift to our parents, and mentioned they have a special occasion. They have disability challenges so we made all the arrangements for their stay like close parking, nearby attractions and it was a surprise for them. 15 minutes before they arrived at the hotel, I got a call from a lady from the hotel, informing me the hotel was fully booked and they couldn't honor the reservation. She said they will move us to a different hotel. I told her that this will ruin the entire plan we have for them. After a while she told me they will keep the reservation in the hotel and will move other guests. When my parents arrived at the hotel, they moved them anyway to the other hotel (and after they promised me on the phone they wouldn't do that). My parents didn't argue, as they are very nice people and they moved to another hotel. Needless to say that the vacation we planned for them didn't go as planned. The hotel itself was fine, but we will not book it again because of this situation.…
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 2 weeks ago
Dear Shahaf, Thank you for taking the time to tell us about your experience at the IBIS Jerusalem City Center . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At IBIS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Customer Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel. Well situated less than 10 minutes walk from Old City, 4 minutes walk from Jaffa Central tram stop. 50 metres from Jaffa Street but my room was quiet on 4th floor. Jaffa street good for cafes, coffee and breakfast, small supermarkets. Very safe area lots of permanent police patrols. Mr Greens next to hotel great for salad bowls and other snacks. Good welcome from check in staff, bill all correct at end of stay. Room clean and well appointed, safe and fridge (hums a bit so I unplugged). Good price in advance. Wouldn’t want to stay anywhere else in Jerusalem.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 3 weeks ago
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were a family of four ( two kids, eleven and five) and enjoyed our stay at the hotel. The staff members, including the housekeeping, were genuinely helpful and made us feel welcome. The hotel's location was great for the old city and holy places. It was lightly raining when we checked out. They offered us free umbrellas, which were not cheap at all. Thank you for going the extra mile-a special thanks to Michal, John, Mohamed and Efrat.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 3 weeks ago
Dear Mohammad , We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We are pleased to inform you that our parking lot will be opening soon for your convenience. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible service starting with manager Mijal, the room was boiling, they didn’t want to turn on the AC to safe money we open windows got sick smelling marihuana and smoking people without mentioning the noise of night club and people screaming rig the next to us until 3 in the morning. And the worst part they just wouldn’t do anything just keep saying open windows. Don’t even try if they give it for free. This was the most miserable trip. We couldn’t rest 😔
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 1 Feb 2023
Dear Bernardo Gelman, Thank you for taking the time to tell us about your experience at the ibis Jerusalem City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. the hotel is implementing a green policy as part of our corporates partners in Accor to maintain a low carbon footprint and save the environment , and one of the main steps was the transfer from the small plastic bottles to dispensers for amenities and a new system of air conditioners that regulates the temperature of the rooms in a universal manner making the hotel work either on heat or cold . furthermore during your stay in on of the coldest months of the year we couldn't switch the hotel to cooling when there was a multitude of guests who wanted the AC system on Heating . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is easy walking distance to Jerusalem's Old City, and easy walking distance to the light rail line. It is in a vibrant and lively area. Breakfast buffet (included) was outstanding. Staff was professional. The room was small, very small, but functional.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 24 Jan 2023
Dear J I , It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited for short weekend Winter but was warm, too bad AC was on heat or fan no cool option… we were boiling in the room. Room is pretty small. Other then that staff was friendly, breakfast (although it was shabbat ) was good. Overall good value for money too bad AC issue effected the visit thus 3 stars of 5.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 22 Jan 2023
Dear Yogev, We appreciate your honest input and we will make sure you that all your comments will be handled accordingly, we shared your concerns with our team as we are dedicated to ensuring your satisfaction. the hotel is implementing a green policy as part of our corporates partners in Accor Aim to maintain a low carbon footprint and save the environment one of theses measures is to install a hotel wide based conditioning system that works in sync with all the rooms so the hotels works on one setting either heating with the option of fanning or cooling with an option of fanning given that in each setting each room has it's autonomy to be controlled separate regarding the temperature of the room We thank you for being our guest and look forward to welcoming you again soon. We look forward to serving you again soon. Sincerely, Wassim Mushasha Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$136 - US$188 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
124
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Frequently Asked Questions about Ibis Jerusalem City Center
Which popular attractions are close to Ibis Jerusalem City Center?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.2 km), Gatsby Cocktail Room (0.2 km), and Moonshine Escape Room (0.2 km).
What are some of the property amenities at Ibis Jerusalem City Center?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
What food & drink options are available at Ibis Jerusalem City Center?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
What are some restaurants close to Ibis Jerusalem City Center?
Conveniently located restaurants include Blue Hall Music, Andalucia, and Jahnun Bar.
Is Ibis Jerusalem City Center located near the city centre?
Yes, it is 0.3 km away from the centre of Jerusalem.
Are any cleaning services offered at Ibis Jerusalem City Center?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ibis Jerusalem City Center?
The staff speaks multiple languages, including English, Russian, Greek, Arabic, Dutch, and Hebrew.
Are there any historical sites close to Ibis Jerusalem City Center?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (2.8 km), and Western Wall (1.6 km).
Is Ibis Jerusalem City Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.