ibis Jerusalem City Center is located on Zion Square, in the heart of Jerusalem's city center, the new KOSHER ibis Hotel is just a minute away from the Old City, Ben Yehuda Pedestrian Mall, the tram station, and is an ideal base for exploring and enjoying Jerusalem's important sites. 0.9KM to Jaffa Gate and the Old City, Nahalat Shiv'a District, Mamilla Avenue, vibrant Machane Yehuda Market and an abundance of New and Old City Attractions and Museums. A Complimentary happy hour is hosted every evening in the hotel's stylish lobby bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Russian, Arabic, Hebrew
Location
4 Elisar Street, Jerusalem 9423604 Israel
Ibis Jerusalem City Center
652 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The Ibis City Center Jerusalem is in an ideal location with a 10 minute straight walk to the Old City in one direction and a 10 minute walk to Mahane Yehuda market in the other direction. It sits off the busy street where the tram runs and is in the center of a very active and vibrant area of Jerusalem. The rooms are basic and adequate with comfortable beds and the buffet breakfast (if you select that option) is outstanding. Those are all the positives.
The negative (and it is a big one) is if you are given a room on the side of the hotel where there is a bar directly outside the entrance of the hotel... The bar plays loud music and people talk and fight —yes fight and yell—in that walkway way area until 4 am in the morning. Even with the window closed the racket and noise woke us up all night as well as our other family member in a separate room 2 floors down but on that side of the hotel.
At check-in I had asked to be placed on the quiet side of the hotel (not knowing which side had the bar) and yet both our rooms were placed directly on the side where the bar was located. I would have given the Ibis a five star rating if not for this issue.
I want to assure that other travelers are aware of this issue so they can make an informed choice. We stayed three nights and unfortunately will not use this hotel again because of this. Also —there are two Ibis hotels within two blocks of each other —this is the Red Ibis on Elisar street while the other one is the green Ibis Styles.
I hope this review helps other travelers make an informed choice.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort03527623003, Guest Relations Manager at Ibis Jerusalem City Center
Responded 12 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We appreciate your constructive comments as well. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location In the city centre only 10 min walking distance to the old city. So you were among locals and tourists. You could also take the tram for 2 stations to reach the old city. A lot of shops nearby with great food, coffee and sweets.
Hotel The hotel is next to a main pedestrian road where the tram stops, still a bit secluded so that it doesnt get loud. Depending on the season, you might have people sitting outside in bars etc., but we did not encounter any noise issue.
Rooms The rooms are on the small side but comfortable, as one would expect from an Ibis. The bath was tiny, but well maintained and clean. There was little storage space, but again i know that when i book the standard room of an ibis. We were happy about our decision.
Food We only had breakfast once, there was plenty to choose from for this hotel category. I did not expect this.
Employees Honestly very nice even in tricky situations where customers tried to blame their errors on them. They helped us when we needed advice on how to reach certain restaurants and areas.
Guests Very touristy, all ages, big groups etc.
Do you get what you pay for? The price here is driven by the high demand and special location. Therefore it is ok and i would go there again to have the convenience. Based on the room/hotel facts alone the price could be half of what it is.
Read more
Date of stay: May 2019
Rooms
Location
Service
Room Tip:High floor migh be good to avoid city center noise. The side matters to, ask in advance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort03527623003, Guest Relations Manager at Ibis Jerusalem City Center
Responded 6 Feb 2020
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Jerusalem City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mironov Boris Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good price, good location, nice and clean rooms, decent breakfast, working wifi, new and modern hotel results only in a quiet sleep. Generally very friendly staff. Only downside was that we could not get the rooms at 2pm (instead of 3pm check-in time, a bit of a joke) and the whatsapp messages are a nice feature but I am not sure if any read them when you respond. All in all would stay again. in walking distance to the old town, and many food and drink places just around the corner (as are banks). If you taxi driver pretends to not know where the hotel is, don't take it as likely he will overcharge you.
Read more
Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort03527623003, Guest Relations Manager at Ibis Jerusalem City Center
Responded 19 Jan 2020
Dear Guest, It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. Respectfully yours, Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Before Covid19 we have stayed in Ibis Hotels in Europe and South America and were always satisfied with the location, the service, the rooms and the food. After a year and a half of self-isolating, we finally decided to take a short vacation in our own country and Ibis Jerusalem was the obvious choice since we know the Ibis chain and knew what to expect. Or at least we thought so. We were very disappointed for the following reasons: We arrived at the hotel on Thursday October 21, shortly after 3pm. There were two employees present at the front desk, both working on their computers, none of them acknowledging our arrival even after I said “hello”. This pattern of behavior continued throughout our stay. Their computer work came before greeting guests. I inquired about parking space and was informed that there was no parking at the hotel and the closest public parking lot was a 10 minute walk from the hotel. So we left our luggage and went to park the car. I understand that there was no option to build a parking lot but when the cost of the parking turned out to be more than 20% of the room rate! We spent 420 NIS on parking. I strongly believe this should have been brought to my attention when making a reservation. The guests of a Red Ibis hotel are usually not backpackers, and come with a car. Had I known beforehand I could have chosen to come by public transportation. I also asked at the front desk if there was a Friday (Shabbat) dinner available at the hotel and the answer was that there was no such option. Please notice that we are talking about the Center of Jerusalem and on Friday evening all closes. Later on, I accidentally discovered there was a Shabbat Dinner at the hotel but there were no more places available. After the first night I asked If there was a possibility for a flat pillow since the ones in the room were very soft and high and wrapped around my head. The answer I received is that there was no other kind of pillow. We also complained about the noise of the refrigerator in the room (we had to switch it of at night), but nothing was done about this and no apology either. Furthermore, we found it really disturbing that part of the hotel staff was without masks, both in the dining room and other -public- spaces. In short, although the location is perfect and the rooms are adequate and clean, the staff is not very welcoming to say the least, and the lack of affordable parking makes staying at the Ibis Jerusalem City Center not verr
Read more
Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 8 Dec 2021
Dear Lior, We appreciate your honest input and apologize for your disappointment in our service. We shared your concerns with our team as we are dedicated to ensuring your satisfaction. We hope to have the opportunity to serve you better in the future. Sincerely, Wassim Mushasha Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As others have reported, the hotel is located convenient to the city center. Gett taxis are easy to call up on your smartphone, like Uber, and so transportation to and from the hotel is easy to obtain. Rides everywhere was about $15 to most sites. The room is typical ibis. The beds are hard and the space open and clean and quite sterile in appearance. Outlets near the beds made using devices in bed while plugged in to recharge very convenient. No USB plugs. Bath towels were minimal, only 2. Beds are typical of ibis, very very hard when compared to the States. Their English was excellent. Price was excellent too.
But the most significant issue and why we would never stay there again was the noise. We were located on the alley side which we thought would mean there would be less noise. But nightly around 1 AM, for four straight nights that we were there, the bars must apparently close because every night the screaming and shouting would wake us up. The first time it happened, we thought it was a riot or demonstration because multiple voices were heard for almost twenty minutes. And then at 1:30 AM nightly, the hotel would begin dumping it’s trash into the alley bins making a Huge, with a capital H, racket.
Without the noise, I would have generously given it four stars.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boris Mironov, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 25 Feb 2020
Dear Guest, We apologize for your noise and dissatisfaction, we do our best to please our guests. We understand the noise issue but need to understand that our hotel is located in the heart of the city full of restaurants and other attractions. We hope to see you again in the future. Sincerely, Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ibis is the budget friendly line of ACCOR hotels. The double rooms at this location reminded me of a Red Roof Inn or Days Inn but the comparisons stop there. There are two lobby areas (including a flat screen tv where the World Cup was broadcast), a conference room on the top floor and a kosher Israeli breakfast that would rival any 4 star hotel. The staff was helpful and accomodating. They offer 3 vegetarian soups for a modest fee in the lobby every evening that comes with bread. They have a bar area that serves alcohol and individually made coffees (also for a fee). The location is across from the light rail and close to major intersections for bus services and in the midst of a major shopping area including an American style pharmacy, several restaurants/cafes, clothing, gift shops and more. We walked a few blocks to reform Shabbat services on Saturday morning. They have a tiny prayer area and free hot water for coffee and cake on Shabbat. And there is a Shabbat elevator. It is common for Israel hotels to only have heat in the evening in the late fall/early winter. We were mostly comfortable during the day but bring an extra sweater just in case! Extra comfortors were available on request. We encountered several tour groups here from all over the world.
Read more
Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 12 Dec 2022
Dear Shira, We very much appreciate your comments regarding your stay at the IBIS Jerusalem city Center . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wassim Mushasha Customer Services Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very unhappy. I have not even left London for my trip to Jerusalem and have now been charged TWICE for a booking I made and paid for in full in advance on 20 October 2019. I have tried calling the hotel on at least two occasions but have been put through to a mailbox and received no contact in return. My credit card is now down over $600 extra for a hotel stay I’ve already paid for.
Not a happy start to a trip I was looking forward to.
Read more
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort03527623003, Guest Relations Manager at Ibis Jerusalem City Center
Responded 12 Jan 2020
Dear Mrs Pepys, Thank you for your review, we very sorry for that mistake. We already made a refund. I hope you gone enjoy you stay. Best Regards. Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Usually when I book a hotel, I look at the location of the hotel first in the city, and in this case, this hotel got an EXTREME great location right in the middle of EVERYTHING you want in Jerusalem. weather you want to go shopping, walk around and discover most of the city by walk and can take metro ( transportation by city train ), cafes and restaurants are just few meters from each other, and dont forget if you want to get a good coffee or bite to eat, just right down the hotel building there is the famous coffee shop aroma with everything you need.
The hotel itself is amazing also from inside as it is located. I was happy with my check in, the front desk explained to me about the time of breakfast and so on. My room was super clean, the bed is comfy, the bath room is very clean as it's very important, you got towels and shower soap.
Breakfast at the hotel is exactly what you need to start your great day, it got really has almost everything from eggs, cheese, juices, bread, sweets, coffee, tea and other options as well, I thought it would be basic, but the breakfast I can call it excellent.
The hotel has a lobby seating area and also there is a coffee and bar area where you can drink and sit with a relaxing atmosphere.
My check out was super friendly and I still remember his name who checked me out called: Mr Kawasmi Mohammad, super lovely person, friendly, gave me alot of information and advice what to do in the city, what's here and there, and overall a nice chat. I want to say special thank you to Mr . Kawasmi, because some of the other hotels you just check out ( by leaving the card and go ). But such a chat with a human before leaving makes a great welcome back.
Overall, I like this hotel as I fly and book hotels often from all over the world, I will not recommend it unless I'm sure it's worth it. The location of it is great and amazing, warm, quiet and nice views from windows, comfy bed and super great breakfast, and right outside the hotel, everything you need just a walk a way, that's why for sure I do recommend and I will book again to stay for sure.
Read more
Date of stay: February 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Extremely great location, amazing breakfast, quiet hotel, friendly staff.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wassim Mushasha, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 21 Feb 2022
Dear Ramsey, It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. We hope to see you again in our hotels ibis Jerusalem City Center and ibis Styles Jerusalem city Center. Respectfully yours, Wassim Mushasha Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ibis Jerusalem is well located being within walking distance of major sites of Old Jerusalem. It is also handy for the light rail that takes you the Yad Vashem museum in one direction and Old Jerusalem in the other. I'd like to commend Naama on reception who was very helpful rived nd needed to sort out a problem with my bank. Sadly the same cannot be said for most of the rest of the staff especially in the bar where they had a problem accepting cash payment for drinks I had to insist on making payment rather than their preferred option of charging my room for their convenience.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort03527623003, Guest Relations Manager at Ibis Jerusalem City Center
Responded 5 Jan 2020
Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved the central location of the hotel, close to the central shopping and entertainment areas (Jaffa Rd, Ben Yehuda pedestrian mall, Mamilla mall etc) and close to the Old City. The room was clean and comfortable but cramped. No real closet or dresser for unpacking: just a weird alcove in the corner with a few shelves and hangers. The room was quiet so we had a good nights sleep on a comfortable bed. The bathroom was disappointing: no shampoo, no tissues and only two small, thin bath towels. Reasonable Israeli hotel breakfast with good coffee, pastries and salads but disappointing selection of cheeses. Front desk staff were friendly.
Read more
Date of stay: February 2020
Rooms
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boris Mironov, Guest Services / Front Office at Ibis Jerusalem City Center
Responded 25 Feb 2020
Dear Tsvi Shlomo, It was truly a pleasure having you as our guest and we are delighted by your glowing review. We are thankful for taking the time to write your comments, especially the ones pertaining to our professional team. We certainly hope to have the privilege to serve you again in the near future. Respectfully yours, Boris Mironov Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Boynton Beach, Florida130 contributions30 helpful votes
Our room had a fridge and it wasn’t filled to overflowing with their own stuff. That great. BUT, when the room key card is removed from the electric receptacle at the entrance to the room, the fridge would turn off just like all the lights and other electricity outlets in the room. So our stuff did not stay cold when our room was left for long periods of time sightseeing.
There are more places to choose from in the Jerusalem area.
PRICE RANGE
HK$856 - HK$1,463 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Are there any historical sites close to Ibis Jerusalem City Center?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (2.8 km), and Hezekiah's Tunnel - Siloam Tunnel (1.9 km).
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
