This was our last night after a long trip so we decided to splurge. It was ok. It was mediocre. Location is basic..Hotel is clean and good but nothing great or special about it. I would presume for this country, it was overpriced..
First off- the hotel is clean and in a good location, breakfast is decent, too. I work in hospitality myself, the front desk staff was far from being friendly with any interaction I had with them. 2 days before check-out I asked to organize an airport dropp-off, which they said they could book for 20$, a regular taxi would be 10$. Since I had a very early flight, I asked for a wake-up call at 3:30am on my departure day, which they noted down. No one called me, when I pointed this out at check-out all the receptionist had to say was ‚oh‘. When I asked for the transport I had ordered for 4am, the receptionist charged me the 20$, only to call a regular taxi that was 15min late. What a complete scam.
Staff went out of their way to help us with locations, PCR test, airport taxi, sightseeing, early check in late check out etc... everything was an extremely smooth process and it’s really felt like home! Definitely recommend... Also the room rates were very reasonable as well..
Very nice hotel with excellant staff and services. Location is within walking distance of three different shopping centers and many places to eat. In-house food and bar was very nice. Rooms were spacious and cleaned daily. Internet service and cable TV provided in-room entertainment.
I have stayed at this hotel when it was the Golden Tulip property, so I was curious to see the changes. They are subtle, but the American hotelier influence is detectable and for the better. The location is excellent, the breakfast spread is quite varied and fresh, but the dinner/lunch offerings need tuning.
Our first trip to Kyrgyzstan and our travel company booked us here. After 24 hrs travel, it was divine to crawl into a very comfortable bed in a very clean room. The robes are a. Ice touch and the shower was great! Convenient to downtown and grocery store edgy for snacks. Staff was courteous and professional. Loved the dining room staff - very accommodating and tried to make sure we were happy. Any deficiencies were due to language barriers. We did not do dinner here, so can’t comment on that but breakfast was complete with multiple options. Loved the honeycomb! Spent the evening on the outdoor lounge enjoying crepes and ice cream. One suggestion to hotel would be to place USB ports in the rooms.
On workdays, Isanov St. is clogged with cars; on weekends, it is quiet. The hotel breakfast is fine, although service can be random at times. The concept of a four-minute (soft cooked) egg seems a difficult one to grasp in Central Asia states, and in this hotel, that is no exception. (Tip: choose a table away from the glass side door, which is constantly in use, letting in drafts.) However, while waiting for your pre-ordered coffee to arrive, you can learn interesting (and also some amusingly inaccurate) things from the posters on the wall of the Forbes Bar. The "optics" of the hotel are good but (according to our personal experience) can be deceiving. Although our superior room "looked fine", some deficiencies became irritants throughout our three-day stay (no tissues provided in our room; scratchy, frayed towels; non-functioning hygienic sprayer; the non-functioning safe - no one could get it to work during our stay; a cracked goblet was not replaced) In some ways, it "felt like" a less-than-standard room. Although the hotel routinely accommodates many business clients (and some reviewers have praised it as an "excellent business hotel"), there is no computer available for "regular" hotel guests to use. In addition, reception denied our request to print out our boarding passes (we do not always travel with a smartphone). We were forced to walk to a local Internet gaming establishment in another street for assistance (at least it wasn't raining at the time!). This was a "negative and stressful" first for us in many years of worldwide travel. Usually, the reception with its know-how "bends over backwards" to accommodate the reasonable requests of guests. In the meantime, the hotel's management has promised to look into these various irritants (response on another website), which is a nice (and expected) gesture. We are making plans to return and look forward to improving our overall rating of this hotel after an "irritant-free" stay in the near future.…
The worst 3 days hotel stay ever.... Stay away from this hotel. I cannot believe any of the good reviews.... very thin walls..... i could hear the house keeping lady knocking on 4-5 doors for house keeping when i wanted to sleep in the afternoon.... chatting in narrow corridors.... the adjacent room guest was vomitting for two nights in a row in his bathroom and i could not sleep. the shower is either freezing cold for 10 second and boiling hot for 10 second... no tissues in the room the bathroom facilities they dont fill up.... The only reason we didnt move was that no where else was available... stay away.
Whenever I come to Bishkek, I always stay at the hotel. Excellent location and fabulous service. Clean and spacious rooms and very courteous staff, good food. Gulistan very friendly and helpful.I highly recommend the hotel
Spent several times at Bishkek and always stayed here. Rooms are good, beds very comfortable and the staff around Nursultan and the team is very helpful and friendly. All major sights and a wide range of restaurants are just a few steps away. But there is also a good Libanese restaurant inside that offers good breakfast and food all day. And if you’re lucky and catch a room on the upper floors you have a great view on the mountains. Will definitely come back