Exceptional staff who went above and beyond to help us with transportation, city questions, recommendations, tips, Sapa hotel reservation, etc. Very clean hotel with a delicious breakfast and perfect location. I hope the staff at Serene are recognized by their executive managemen…
I stayed at this hotel and couldn’t have been more pleased! The staff was so accommodating. Every time I came back to the hotel I felt like I was coming home to good friends. Jenny booked an amazing tour to Sapa for me and they even gave me a motorbike ride to my next hotel that …
Clean and spacious, excellent amenities. More breakfast options than most hotels. The staff is super attentive and always ready to help you with a smile. The location in Old Quarter is perfect to explore that side of town and is within walking distance of the Hoan Kiem Lake.
Every now and then you find a very well priced hotel that should be charging double the price. Everything was faultless. The staff are just brilliant. The breakfast is excellent,the rooms are small but extremely clean. Well done to the excellent staff.
For our first trip to Vietnam, Serene Hotel was a perfect location for us. Staff were extremely helpful in helping us navigate the area. The hotel was immaculate, clean air conditioned rooms, plenty of space and great price for the stay.
"Order the chicken pho for breakfast!"
"Rooms are comfortable and in addition to the bottled water, fresh fruits were served daily."
"Top floors are always quieter in a busy city like Hanoi"