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All reviews old quarter halong bay pho top floor within walking distance the hotel staff our honeymoon recommend this hotel amazing staff remembered our names amazing customer service wonderful stay welcome drink would definitely stay here again stayed longer excellent hotel breakfast buffet
Nice hotel, we stayed there 2 times before and after motorbike tour. Extremely friendly staff, good service, they helped us with laundry and booking spa. The breakfast was very nice and we had steak at the restaurant one of the nights and it was really...More
I can't say enough about this hotel. The hotel itself is small but comfortable. The rooms are large (far larger than rooms in most hotels in Europe), and the bathrooms are modern, with rainforest shower heads. The place is immaculate, and the location is on...More
Friendly staff. Clean and comfortable rooms.
Good stop over hotel if going on other tours.
Great location in the old city of Hanoi.
Good breakfast and offered breakfast box if going early.
Not a luxury hotel, and rooms can be quite small.
Everything about our visit was perfect! The airport transportation was easy and a good price. They were there with a sign waiting for us and we paid through the hotel. The staff was very friendly and helped us book a tour to Tam Coc before...More
Response from Roguepassport | Reviewed this property |
Airport transportation from Serene was roughly around $15-$20usd or you can order a grab taxi through the app (grab is Asia’s version of Uber) and it was around $10usd. But if you’re more comfortable having someone pick you... More
Airport transportation from Serene was roughly around $15-$20usd or you can order a grab taxi through the app (grab is Asia’s version of Uber) and it was around $10usd. But if you’re more comfortable having someone pick you up from airport or dropping you off it’s best to organise it through the hotel itself. You can email the hotel directly and ask Jenny the manager for assistance. She will help you with every request and say Matt sent you. Enjoy your stay it’s the best hotel in the old quarter and Jenny is the best.