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Pullman Hanoi

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Traveller (473)
Room & Suite (158)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Within close proximity to government, diplomatic and business offices and a 10 minute drive to the traditional charm of Old Hanoi the hotel’s location provides easy access to discover the city. The Pullman Hanoi offers guests a choice of 240 recently refurbished rooms with the Signature Pullman bedding in Deluxe and Executive rooms, an all day dining restaurant and bar. Comprehensive meeting facilities for up to 700 delegates, a 24hr Fit Lounge and complimentary WIFI.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
854Reviews
583Photos
13Q+A
100Room tips
Traveller rating
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Popular mentions
Centrally located close to old and modern Hanoi. Buffet breakfast spread was more than sufficient and service personnel were above par. My appreciation to Hoang Van who greeted all my fellow guests with a sunshine smile and escorted us to our tables. I was with a group of 70
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Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded yesterday
Dear rcbjpts1213 Thank you very much for the wonderful review posted on Pullman Hanoi page. We are thrilled to read that you had a great stay and great experience at our hotel and that the breakfast spread exceeded your expectation. Furthermore, it's great to know that you appreciated the location of our hotel which is indeed close to the old and modern Hanoi. In addition, we are delighted to read that Ms Hoang Van made your welcome so special, we shared your feedback with her and she feel really heart warmed about it. Thank you. Thank you for recommending us and we hope to see you again on your next trip to Hanoi. Yours Faithfully Vincent OLIVIER Resident Manager
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- excellent service by Ms. Trang (premier floor guest relation) who assist in guiding me to the correct location/destination of a new customer in Hanoi I was supposed to meet. - overall everyone at the hotel from house-keeping to the front-desk reception was excellent and very
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Review collected in partnership with Accorhotels.com
Response from VincentOLIVIER_1, Resident Manager at Pullman Hanoi
Responded 1 week ago
Dear Go56185716337, Thank you so much for taking the time to write such a great review following your stay at Pullman Hanoi. It’s a pleasure to hear that your experience from our housekeeping to the front desk was exceptional and that you received an excellent service and assistance from Ms Trang. We shared your review with her and she feel very heart-warmed and proud, Thank you for recognizing her efforts. We look forward to welcome you back in the future at Pullman Hanoi. Yours Faithfully Vincent OLIVIER Resident Manager
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Was check-in by Ms. Trang (Premier Lounge) who has an excellent guest relations professionalism. Was guided through step by step on my requirements including booking of transport to meet customers in Hanoi. Very excellent guidance from her to me for someone who do not speak the
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Response from Pullman-Hanoi, Guest Experience Manager at Pullman Hanoi
Responded 1 week ago
Dear ChinSim, Thank you for taking the time to post such inspiring and motivating words on Tripadvisor following your recent stay at Pullman Hanoi. We are delighted to learn that you had a wonderful experience and that our hospitality met your expectations. Especially your nice comments about the performance of our team member, Ms. Trang, has been used as an example for the rest of the team to follow. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
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Hotel is spacious, clean and has high quality facilities. In the restaurant and the bar foods are so nice and the staffs kindness is complimentary. Even if the hotel provides a shuttle to the old quater during the weekend the location is a little bit off. Maybe it is not
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Response from Pullman-Hanoi, Guest Experience Manager at Pullman Hanoi
Responded 1 week ago
Dear sticklerTraveler2, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience on Tripadvisor. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will transmit your nice comments to the entire team and I am sure that they will be encouraged by your kind words. In regards to your feedback about the taxi near our hotel, I have shared your comments with our Security Manager to be aware and to take necessary actions in order to avoid similar situations happen in the future. For your next stay, please kindly contact our Concierge Team for arranging any kind of transportation. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
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We booked the Pullman to be close enough to walk to the Old Quarter of Hanoi. Our greeting on arrival was excellent and service by support staff was great. The restaurant we ate both breakfast and dinner and it was very good on both accounts. The breakfast spread was
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Response from Pullman-Hanoi, Guest Experience Manager at Pullman Hanoi
Responded 1 week ago
Dear Ted G, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. It was a great pleasure to have you with us. We are delighted to know that you were satisfied with our hotel services and you really liked the food in our restaurant. Your nice comments will support our aim to deliver exceptional services and to create treasured memories for all guests. Once again, our most sincere thanks for your great review. We look forward to welcoming you back to Pullman Hanoi very soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementPullman Hanoi
Guest room
bedroom of the executive suite
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12345632
Does the pool receive sunshine all day
Dear d2jlr, on sunny days the entire day. And the water is getting warmer now too with over 20 degrees.
0 votes
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Dear Dqminh89, we also have the PressReader. Let me know, once you have your travel dates and I will try to see if I can get your preferred newspapers. (my email you can find in replies to guest reviews) Have a great day. Simon
0 votes
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As you exit the departure area and still in the airport. Turn left, there is a number of exchange places. I got a private car from them including my return. Was around $25 each way, but very nice car and driver. Ok a little bit of luxury, but we great. Sorry I can't remember the name, but i think it was the second one, next to a bank exchange. They did SIM card, exchange and car in one stop. Matt
2 votes
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My booking is on 27 Nov2016 how far hotel is from airport? expected taxi fair if hired from airport.?
Not too sure about the distance. But usual taxi fare from airport to downtown Hanoi (incl. Pullman) is 350.000vnd.
1 vote
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123
"Wide range of TV channels and clean passage ways"
"Excellent service from their team. Guest relations, house-keeping & etc."
"Higher floors have less street noise."
"Bed is very comfortable and range of breakfast is very good"
"Level 14 is a smoking only floor"
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PRICE RANGE
US$91 - US$203 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hanoi Horison Hotel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
240
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