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About
#134 of 1,378 hotels in Hanoi
Location
Cleanliness
Service
Value
Beautifully located in the heart of Vietnam’s capital, Meliá Hanoi welcomes all who are looking for splendid accommodation, first-class facilities, and warm service. Luxurious rooms and a wide array of facilities, from a state-of-the-art business center to an outdoor swimming pool, make the hotel a perfect choice for business or leisure. The Meliá Hanoi also offers diners a world of culinary delights to explore, from the international themed buffets of El Patio to the local flavors of El Oriental. Strategically located in Hanoi, the hotel stands a short distance from many key districts and major attractions such as the Hanoi Opera House, Old Quarter, Temple of Literature, and Ho Chi Minh Mausoleum. Celebrating the nation’s rich culture and traditions, including the natural wonder of Ha Long Bay, the hotel’s tour desk offers guests many ways to explore Vietnam.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Babysitting
Parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Vietnamese
Location
100Great for walkers
Grade: 100 out of 100
176Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
Contact
44B Ly Thuong Kiet Street, Hanoi 001235 Vietnam
Name/address in local language
Getting there
Car HireSee all Hanoi car hire
2760Reviews29Q+A100Room tips
Reviews
Traveller rating
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Most Recent
Beautiful and Clean hotel with lots of food to choose from at Breakfast, attentive staff who go out of their way to make sure you are happy!!! Stunning hotel. Beautiful Pool evening meal was very good too
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 5 days ago
Dear maggie2744, It is our pleasure to receive your wonderful feedback. We are glad to know that you had an enjoyable stay at the Melia Hanoi Hotel. As guest satisfaction is our priority, we strive to take care of every details and deliver a seamless experience to all the guests. Your positive comments are truly appreciated and will help us to improve our services continuously. Thank you for staying with us and we hope to have a chance to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
What an amazing welcome we received at Melia Hanoi, the staff made some very special touches to our room on arrival after long journey from the UK. Room was absolutely lovely with I think the comfiest bed I have slept in, complete with pillow menu ! Amazing location less than 10 minute walk from Hoan Kiem lake, then you can just wander into the amazing old Quarter. Great breakfast choice and super friendly staff, so glad our honeymoon itinerary from Trailfinders included this luxury stay.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 28 Nov 2022
Dear 857lucyp, Thank you for your amazing feedback! We are pleased to be chosen for your special event. As guest satisfaction is our ultimate goal, we always strive to take care of every detail and deliver a wonderful experience personalized for each guest. Your compliments are truly a source of motivation for our whole team to improve our services day by day. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back in the future. Best regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a very clean hotel in a good location. It is primarily a business hotel but tourists like my wife and I were made very welcome. Very good staff, who are courteous and welcoming. Rooms are we appointed, clean and spacious. There is a good bar in the lobby for a weary sightseer at the end of the day.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Good location for restaurants and water puppet theatre
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 2 weeks ago
Dear Constructionman53, It is our pleasure to receive your wonderful feedback. We are glad to know that you enjoyed your stay with us and our team members were able to assist you and your wife. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your compliments and positive feedback are truly a source of motivation for our whole team to improve the services continuously. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A large hotel, well situated in Hanoi. Plenty of local restaurants and even more interesting Old Quarter nearby. Lovely shops to browse around too! Very near the beautiful lake and also the "Hanoi Hilton" prison, which was very interesting to look around. A visit to the water puppets theatre is a must! Excellent breakfast and very comfortable room.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 3 weeks ago
Dear MiltonKeynesKitty, It is our pleasure to receive your wonderful feedback. We are glad to know that you had enjoyed your stay as well as your trip in Hanoi. As guest satisfaction is our priority, we strive to take care of every details and deliver a seamless experience to all the guests. Your positive comments are truly appreciated and will help us to improve our services continuously. Thank you for staying with us and we hope to have a chance to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We couldn't have chosen better accommodation in Hanoi. We stayed at a Premium level room for 3 nights in February 2023. The location of the hotel is perfect, near the old quarter (15 minute's walk) but in a quiet area. All the staff are incredibly kind, professional and eager to satisfy any of your requirements. The hotel rooms are spacious with super comfortable beds and a dreamy choice of pillows. We would like to thank the people working in the level lounge, specially Anh and of course the hotel manager, Santiago Cabré. Everything was perfect. You made us feel at home.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 4 weeks ago
Dear isahera, Greetings from Melia Hanoi! Thank you for staying at our hotel and for the great review. We are very pleased to learn that your stay has been wonderful and our associates were able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and your kind words are truly a source of motivation for the entire team. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Melia Hanoi Hotel is located in an upmarket area of Hanoi. Perhaps, an ideal choice for business travelers. We wanted to stay close to the Old Quarters, but we were forced to stay here as the hotel we wanted to stay in was sold out. Melia Hanoi is a 5 star property. Unfortunately, I have not toured the hotel to know what all it offers. Our days were packed, and we just came in to crash late in the night. I found the room pretty small. Everything that we wanted in a room was there, but I felt that they tried too many things in a single small room. (3/5) The breakfast buffet was super duper good. But again, one would expect that out of a 5 star service provider. (5/5) Check-in & Checkout was easy (5/5).
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 7 Feb 2023
Dear ChandanC, Thank you for choosing Meliá Hanoi as your accommodation and sharing your feedback with us! We are happy to hear that you had an overall pleasant stay. We are sorry to hear that you found the size of your room small. Kindly note that we have several types of rooms, with different sizes and distributions. You can always ask the reception staff about the possibility of changing to another category that suits your needs better. Regarding your other comments, we really appreciate them and we are delighted to hear that you enjoyed our breakfast, as it is an essential part during a stay in a hotel. Once again, our most sincere thanks for staying with us. We look forward to welcoming you back soon. Warm regards, Marta Bayle González Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got one of the worst experiences ever with the airport transfer service as well as check-in routine. However, Quynh and everyone in the lounge managed to win us back with their nothing less than spectacular hospitality. During our 3 night stay, Quynh and her colleagues always went above and beyond to ensure we had a blast without any other hiccup. The room is recently renovated so it looks a lot better than before. A bit noisy during the day due to the nearby construction but was fine at night. Look forward to be back soon!
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Book the level if possible, worth the extra!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 31 Jan 2023
Dear Sweetn0thing, Thank you for sharing your feedback with us! We are sorry that you were not completely happy with the airport transfer service and check-in routine. We would like to take a further look into this matter to improve our services in the future. If possible, please kindly send us more details of your experience to the email: gex.meliahanoi@meliahanoi.com.vn. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable stay to all the guests. Your positive feedback on the services provided by Ms. Quynh and the Level team is truly a source of motivation for them to keep up their hard work everyday. Once again, our most sincere thanks for staying with us. We look forward to welcoming you back soon. Best regards, Vu Ngoc Anh Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really nice hotel! The rooms were spacious and clean. All staff we encountered were always happy and helpful. In terms of location we were away from the main hustle and bustle area (being the old quarter) so we didn't venture out as much as we would have liked. The gym was really good and very well equipped - when we left we noticed there was a gym charge on the invoice so I don't think it's free(?), it wasn't much anyways. I'm also not sure how they charge as there wasn't always someone at the desk so we saw other guests come in without giving their room no. etc. The pool area looked a bit sad, not as glamorous as advertised. They also hold events/meetings at this hotel so the lift/lobby/arrival area can be busy at times. Breakfast was amazing - endless options, you will not get bored. …
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 16 Jan 2023
Dear jennz246, Thank you for sharing your feedback with us! We are pleased to know that you had an enjoyable stay at the Melia Hanoi hotel. As guest satisfaction is our priority, we strive to take care of every details to deliver a seamless experience to all the guests. Your feedback is highly appreciated and will be used to improve our hotel facilities and services continuously. Regarding the gym charge, please kindly share with us more details of your stay including your name and check-in date so that we can have a further look into this matter. Our email is gex.meliahanoi@meliahanoi.com.vn Once again, our most sincere thanks for choosing us. We hope to have a chance to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on 2 occasions during our holiday in Vietnam. Hotel is in great location, easy walking distance to lake and Old Quarter. Room……bed was very comfortable. Bathroom was very clean, shower had plenty of pressure. Room itself was serviced daily. The breakfast……WOW! So much beautiful food to choose from. It was hard to not overeat, wanted to try everything. Staff…..could not fault the staff in anyway. Every staff member was extremely friendly and always willing to assist. Thank you to all at Melia to making our stay in Hanoi so enjoyable.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 11 Jan 2023
Dear slnkelly, Thank you for your wonderful review! It is our pleasure to know that you found our hotel facilities and services up to satisfaction. At the Melia Hanoi Hotel, we strive to take care of every detail to deliver a seamless experience personalized for each and every guest. Your positive feedback is truly appreciated and will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us. We hope to have a chance to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You may encounter some temporary inconvenience as the Meliá Hanoi restaurants are undergoing major renovation till the end of April 2023. Having had in mind to enjoy a bit of art deco touch in the Cava Lounge I felt a bit disappointed on arrival. But as renovation work is essential and there was no noise to complain about during nighttime this will not have a negative impact on my review... We spent 5 nights in a Grand Premium Room or rather "suite" as you may easily call a 68 m2 accommodation with separate living and bedroom, bathroom next to the bedroom plus aditional toilet next to the living room, and a connecting corridor with coffee making facilities and the like. The spacious and pleasantly refurbished room(s) in the corner of one of the upper floors had three huge panoramic windows with a nice view. The elegant marble bathroom had a tub plus spacious rain shower. Fluffy towels and firm mattresses added to our comfort. Breakfast had been moved to one of the meeting rooms for the time being. Though this may have resulted in a bit more "physical closeness" the variety and quality, in particular of the Asian section, had not suffered. The hotel is at walking distance from Hoan Kiem Lake and the French Quarter and even closer to the Cathedral and the Old Town. We enjoyed very much being exposed to the everyday hustle and bustle of Hanoi as soon as we turned to the right or left after having left the hotel. Staff was polite and professional. I liked coming back to the two smiling ladies awaiting the guests in front of the hotel in their traditional outfit... …
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Melia Hanoi, Other at Melia Hanoi
Responded 11 Jan 2023
Dear anitao906, Thank you for sharing your wonderful feedback with us! It is our pleasure to know that you were happy with our hotel facilities and services. As guest satisfaction is our ultimate goal, we take care of every details to deliver a seamless experience to all the guests. Your positive feedback is truly a source of motivation for our whole team to work harder and improve our services continuously. Hopefully when our new restaurants and bar are open, we will have a chance to serve you with a wide selection of food and beverage. Once again, our most sincere thanks for staying at the Melia Hanoi Hotel. We look forward to welcoming you back in the future. Best regards, Vu Ngoc Anh Guest Experience Officer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$120 - US$178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia hanoi hotel hanoi, sol melia hanoi, hanoi sol melia, melia hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
306
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Claim Your ListingMELIA HANOI HK$730 (H̶K̶$̶9̶8̶9̶) - Updated 2023 Prices & Hotel Reviews - Vietnam
Frequently Asked Questions about Melia Hanoi
Which popular attractions are close to Melia Hanoi?
Nearby attractions include Collective Memory (0.5 km), The Craft House Cathedral - Souvenir & Gift Shop (0.5 km), and Cerender Ceramic Shop (0.3 km).
What are some of the property amenities at Melia Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Melia Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Melia Hanoi?
Conveniently located restaurants include S'Patisserie, Vegan Banh mi, and Namaste Hanoi.
Are there opportunities to exercise at Melia Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Melia Hanoi have airport transportation?
Yes, Melia Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.