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Pan Pacific Hanoi

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Traveller (1193)
Room & Suite (420)
Dining (82)
Overview
  • Excellent56%
  • Very good33%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“sofitel plaza”(159 reviews)
“west lake”(147 reviews)
“rooftop bar”(122 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
Additional information
Offers from Pan Pacific Hanoi
Special Deal: Free breakfast with your stay
Hotel deals
Offers from Pan Pacific Hanoi
Special Deal: Free breakfast with your stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,021)
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1,531 results
Traveller rating
829
513
130
39
20
Traveller type
Time of year
LanguageEnglish
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829
513
130
39
20
Show reviews that mention
All reviewssofitel plazawest lakerooftop barsummit loungeluxury escapes packagetruc bach lakelake viewold quarterthe club loungered riverbusiness tripa short taxi ridebusiness hotelluxury hotelan upgradebuffet breakfastexcellent hotel
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1 - 5 of 1,531 reviews
Reviewed 5 days ago

An hotel of first class which is still cosy and hopefully not crowded. For me the best choice with quality/price. It is my 3rd stay this year and I will continue to come in Hanoi to this hotel. The rooms are really top.

Review collected in partnership with Pan Pacific Hotels Group
1  Thank Denis B
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear Denis B, Thank you for your Loyalty. I am delighted to hear that that you have always experienced an enjoyable stay through the comfort of the room. We look forward to welcoming you again soon! Sincerely, Richard Tan General Manager

Hotel's Favourite
Reviewed 4 weeks ago

You can't miss the hotel as it dominates the West Lake in Hanoi. The lobby of the hotel is very spacious, light and with great use of marble. We had a spacious and very comfortable room on the 12th floor with beautiful views over the...More

1  Thank harmonie
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 3 weeks ago

Dear harmonie, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us vividly to other travelers. We are very happy to hear that you loved the ambience, the room and facilities, the breakfast variety and quality...More

Reviewed 6 days ago

Staff was helpful, location was just minutes away from city center. Facilities was great especially the swimming pool. I had a really good experience at the hotel, best value for your money. ~~~~~~~~~~~~~~~~~~~~~~~~~~~More

Review collected in partnership with Pan Pacific Hotels Group
Thank simson w
Response from GM_PPHAN, General Manager at Pan Pacific HanoiResponded 3 days ago

Dear simson w, Thank you for sharing your positive comments on Pan Pacific Hanoi, following your recent stay. We are pleased to read that highlights of your stay included the location, comfort, the views, and the service. We hope to see you back soon! Sincerely,...More

Reviewed 1 week ago via mobile

It is expensive hotel , the room was small but it has view, my room got cigaret smock during my stay they make up the room with perfum but not clean. The lovation was quit far from the old quarter of Hanoiz

Thank petersinger2018
Reviewed 1 week ago

Really enjoyed stay here, beautiful hotel with very good facilities albeit some rooms are a little dated. Staff couldn't do enough for you, typical of Vietnamese in general. Food is very good, both western and Vietnamese - which is very good. Leisure facilities are very...More

1  Thank Neal L
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$94 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#26 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#40 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$94 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#21 Family Hotel in Hanoi
#26 Luxury Hotel in Hanoi
#36 Romantic Hotel in Hanoi
#40 Spa Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1193)
Room & Suite (420)
Dining (82)
Pool & Beach (30)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from GM_PPHAN | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
kinderlady
4 January 2017|
AnswerShow all 4 answers
Response from 659dahlial | Reviewed this property |
Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
0
Votes
Room Tips
"Premier Suite"
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"Room was not huge with Large suitcases taking up floor space. Pillows were too soft for our liking. Take..."
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"Higher floor, above 12 or higher with a view of the lake and city."
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"High floors offer beautiful views over the city"
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