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Pan Pacific Hanoi

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Traveller (1233)
Room & Suite (432)
Dining (85)
Overview
Hotel website
1 Thanh Nien Street, Ba Dinh District, Hanoi 10000 Vietnam See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from Pan Pacific Hanoi
Special Offer: 20% Off our Best Rates!
Hotel deals
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,054)
Filter reviews
1,556 results
Traveller rating
842
523
131
40
20
Traveller type
Time of year
LanguageEnglish
More languages
842
523
131
40
20
Show reviews that mention
All reviews west lake rooftop bar summit lounge club sofitel luxury escapes package truc bach lake lake view old quarter the club lounge red river business trip a short taxi ride business hotel luxury hotel an upgrade buffet breakfast excellent hotel
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1 - 5 of 1,556 reviews
Reviewed 5 days ago via mobile

Well, overall it is an average hotel. They didn't catch up the era of what real traveller needs. Besides the bed there are no sockets for phone charging. Views in the room is flawless. Breakfast and room services are okay. Spa services is a huge...More

Thank Marco N
Hotel's Favourite
Reviewed 16 July 2018

You can't miss the hotel as it dominates the West Lake in Hanoi. The lobby of the hotel is very spacious, light and with great use of marble. We had a spacious and very comfortable room on the 12th floor with beautiful views over the...More

3  Thank harmonie
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 26 July 2018

Dear harmonie, Thank you for your kind words after your recent stay at our Pan Pacific Hanoi and for recommending us vividly to other travelers. We are very happy to hear that you loved the ambience, the room and facilities, the breakfast variety and quality...More

Reviewed 1 week ago via mobile

Got an upgrade to the lake facing room which has a fantastic view over the west lake. Book a lake view room if possible. Location - this area is still very local, not in the heart of town, old quarter, French quarter etc which are...More

Thank Louandb
Response from GM_PPHAN, Manager at Pan Pacific HanoiResponded 1 week ago

Dear Louandb, Thank you for choosing Pan Pacific Hanoi for your recent stay and for taking your time to share with us your review. We are very delighted to read your good comment on our beautiful view, the room equipment, the friendliness and helpfulness of...More

Reviewed 1 week ago

Really nice hotel, service was excellent and the rooms ultra modern with beautiful views. Very comfortable wtih stunning bathrooms. The food was delicious. Quite a way from the hub of the markets etc but short ride in a taxi. Great pool area for kids.More

Thank Alison-van-Wyk
Response from GM_PPHAN, Manager at Pan Pacific HanoiResponded 1 week ago

Dear Alison-van-Wyk, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Richard Tan General...More

Reviewed 2 weeks ago via mobile

We stayed here for 2 nights and were very impressed by the excellent service of all staff. Hotel was very well appointed with great views over the lake and city. The Pacific Club facilities were also top notch. The staff were so friendly, proactive and...More

Thank Lou M
Response from GM_PPHAN, Manager at Pan Pacific HanoiResponded 1 week ago

Dear Lou M, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Richard Tan General Manager Pan...More

View more reviews
About
Description
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped More serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Refrigerator in room
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$97 - US$186 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Luxury
,
Romantic
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
273
Price range
US$97 - US$186 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Plaza Hanoi
Also Known As
Sofitel Plaza Hanoi Hotel Hanoi
,
Accor Plaza Hanoi
,
Sofitel Hanoi
,
Hanoi Sofitel
Location
Vietnam > Hanoi
Photos
Traveller (1,233)
Room & Suite (432)
Dining (85)
Pool & Beach (30)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
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Questions & Answers
Ask a question
Gun-Nat
3 October 2018|
AnswerShow all 2 answers
Response from GM_PPHAN | Property representative |
Our supplement from deluxe room to Club room for single occupancy is 60 USD++/night and double occupancy is 80 USD++/night. Please contact the hotel directly for more details. Thank you. We look forward to welcoming you... More
1
Vote
Paulami_B
30 August 2018|
AnswerShow all 4 answers
Response from Pam D | Reviewed this property |
No, unfortunately there are no balconies on the smoking floor
0
Votes
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
Room Tips
"Definitely try to get the balcony suite and book the Pacific club option"
moyali
4 weeks ago
Read review
"Worth paying a little extra for a room with a view of the West Lake."
suitdude30
4 weeks ago
Read review
"The air conditioners doesnt work very well and it’s hot at night. The system needs a total overhaul before..."
673rohitk
10 Sep 2018
Read review
"Premier Suite"
ThomasxSchroeder
6 Aug 2018
Read review
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