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Pan Pacific Hanoi

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Traveller (1332)
Room & Suite (459)
Dining (89)
Certificate of Excellence


Certificate of Excellence
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
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Property amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Good to know
Great View
Lake View
Hotel links
Visit hotel website
Special Offer:Sweeter is Love
Hotel deals
100Room tips
Traveller rating
  • 1,141
  • 725
  • 184
  • 47
  • 24
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Popular mentions
I called the hotel to check about confusing charge on my credit card after check out. First staff had no clue. Second staff was front office supervisor also had to check and said will call me back. Guess what, he never did. I have to called them back 3 times until I get a simple
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Hotel's Favourite
I cannot say enough wonderful things about this hotel. Starting with their amazing staff everyone is very competent, friendly and gracious. The front desk is multilingual and helped upgrade us to a room with a king size bed over looking Hanoi. The room was impeccably maintained
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Response from GM_PPHAN, General Manager at Pan Pacific Hanoi
Responded 13 Nov 2018
Dear dofeige, Thank you for sharing your feedback with us following your most recent experience with us. I am utterly delighted to hear that you thoroughly enjoyed your stay with us and were made to feel extremely special and looked after by the teams. Thank you once again and we look forward to welcoming you back again soon. Sincerely, Andrew Kim General Manager Pan Pacific Hanoi
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Good business hotel, near the West and Truc Bach lakes, not far (by tuk-tuk) from the old town. Excellent breakfast (unfortunately with lots louding chinese), good room and a design reception. The roof-top is a must.
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This is very Good hotel facility, Centrally located in Hanoi City. Good Food and comfortable rooms. Go for Higher floors and avoid 1 to 4 floors. Try the roof top bar and other common facilities like Gym. etc.
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Yes, it's a few kilometres away from the old quarter and Hoan Kiem lake but it's certainly made up for by the excellent service and overall ambience of the hotel, While not the most modern given it's age, the club room we had was spacious, clean and comfortable. All amenities
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Review collected in partnership with Pan Pacific Hotels Group
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
My room on the 17th floor and a view of the bathroom.
My room on the 17th floor with a big & comfy bed.
Professional photo exclusively commissioned by TripAdvisorPan Pacific Hanoi
The Deluxe Double Room at the Pan Pacific Hanoi
Photo provided by managementPan Pacific Hanoi
Deluxe Room King
vue Junior Suite
Our supplement from deluxe room to Club room for single occupancy is 60 USD++/night and double occupancy is 80 USD++/night. Please contact the hotel directly for more details. Thank you. We look forward to welcoming you soon.
1 vote
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No, unfortunately there are no balconies on the smoking floor
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I think about 1km
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Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team and we would be happy to take you there, once you arrive. Thank you and we look forward to welcoming you soon. Sincerely Marc Emmanuel General Manager
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Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
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"Go for Higher floors and avoid 1 to 4 floors"
"I stayed on the 17th floor, which was very quiet and offered fantastic views of the city or the lake."
"Get a lakeview room high up"
"Check that the Executive Lounge is not over your room or you will hear the click clack of high heels overhead from 7am"
"Beautiful lake view!"
US$93 - US$184 (Based on Average Rates for a Standard Room)
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Sofitel Plaza Hanoi
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