We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pan Pacific Hanoi

1,927 reviews
#82 of 607 Hotels in Hanoi
Save
Traveller (1143)
Room & Suite (420)
Dining (82)
Overview
  • Excellent54%
  • Very good34%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“sofitel plaza”(159 reviews)
“west lake”(148 reviews)
“summit lounge”(29 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Pan Pacific Hanoi
Special Offer: Free Room Upgrade
Hotel deals
Contact Info
Name/address in local language
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,927)Write a Review
Filter reviews
1,459 results
Traveller rating
784
491
128
39
17
Traveller type
Time of year
LanguageEnglish
More languages
784
491
128
39
17
Show reviews that mention
All reviewssofitel plazawest lakesummit loungerooftop barluxury escapes packageretractable rooftruc bach lakelake viewthe club loungeold quarterred rivera short taxi ridebusiness tripbusiness hotelluxury hotelho chi minh mausoleuman upgrade
FilterEnglish
Updating list...
1 - 5 of 1,459 reviews
Reviewed 2 days ago

We had a short stay at your hotel before Lunar New Year. Everything was well organized & charming decoration. Guests can find a complementary drink corner at Lobby. It's small thing but shows your care. Staff was helpful and friendly especially Housekeepers. The 4 seasons...More

Thank jessicaninh
Hotel's Favourite
Reviewed 5 April 2017

Had a wonderful three nights in Hanoi and totally enjoyed our stay at the Pan Pacific. Friendly staff, good location and comfortable room. Enjoyed our early evening drinks and nibbles on the 17th Floor in the Executive Lounge where we were able to catch up...More

Review collected in partnership with Pan Pacific Hotels Group
4  Thank Siety M
Response from MarcEmmanuel1, General Manager at Pan Pacific HanoiResponded 21 April 2017

Dear Siety M, Thank you for your great recommendation of our hotel. We were excited to read how much you enjoyed your stay, the access to our Pacific Club Lounge and the breakfast at Pacifica restaurant. Thank you for pointing them out, along with the...More

Reviewed 5 days ago

We stayed 2 nights here and and the view was of the Pond and city. Elevators on oneside were glass so you got a view of the city. The rooms were very modern and clean. Breakfast was ample and choices many. The folks were very...More

Thank salestraveler69
Reviewed 1 week ago

Thanks to Loan, we were upgraded to a presidential suite ! Beautiful view, very clean and nice decoration! Their restaurants also have excellent food Compare to Sofitel 6 years ago, we found service is much better. Also, the tour they have is very professional. Mrs...More

Thank Monique T
Reviewed 1 week ago via mobile

From the elevator to the 20th floor bar, each room has a view. Our room overlooked West Lake and despite the overcast skies we appreciated our view. Aside from the view we chose this hotel for its full size gym, yoga studio and lap pool....More

Thank ZenDark30
View more reviews
PreviousNext
123456292
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$76 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#20 Luxury Hotel in Hanoi
#21 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#37 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$76 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Hanoi
#20 Luxury Hotel in Hanoi
#21 Family Hotel in Hanoi
#31 Spa Hotel in Hanoi
#37 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (1143)
Room & Suite (420)
Dining (82)
Pool & Beach (29)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
tosiah a
9 October 2017|
AnswerShow all 8 answers
Response from Peter M | Reviewed this property |
I think about 1km
0
Votes
amanto07
7 March 2017|
AnswerShow all 5 answers
Response from MarcEmmanuel1 | Property representative |
Dear Amanto07, Thank you for your question and the interest in Pan Pacific Hanoi. We would be able to suggest a few options both for purchasing and for hiring local Vietnamese outfits. Please contact our Concierge team... More
0
Votes
kinderlady
4 January 2017|
AnswerShow all 4 answers
Response from 659dahlial | Reviewed this property |
Surrounding the hotel, there are a few small cafes and It's about 10 minutes walk towards the lake.
0
Votes
PreviousNext
123
Room Tips
"Rooms with lake-view & high floor"
Read review
"Ask for room facing the pond."
Read review
"Ask for room on a higher floor because the hotel is surrounded by heavily trafficked streets."
Read review
"Insist on a room that doesn't join another one internally and that is away from Chinese guests."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing