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#87 of 934 hotels in Hanoi
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A prominent fixture in the heart of Hanoi since 1901, French colonial-style Sofitel Legend Metropole Hanoi – with its white façade, green shutters, wrought iron detail, and lush courtyard lawn – portrays an authentic sense of rich heritage, fascinating history and romance. The hotel boasts a long tradition as a popular rendezvous for discerning travelers, among them ambassadors, celebrities, and heads of state. Metropole Hanoi has been the recipient of numerous international awards for its excellent service. Celebrating the passion for great cuisine, the hotel houses a complement of distinctive bars and restaurants, including the bespoke cocktail bar, whisky lounge and restaurant angelina, Parisian café-inspired La Terrasse, French haute cuisine Le Beaulieu, and Vietnamese gastronomy Spice Garden.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, French, Vietnamese
Location
15 Ngo Quyen Street Trang Tien Ward, Hoan Kiem District, Hanoi 100000 Vietnam
Name/address in local language
Sofitel Legend Metropole Hanoi
8,709 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Hanoi, the Sofitel Legend Metropole Hanoi hotel is lauded for its spotless premises and efficient housekeeping, according to guests' feedback. Its luxurious amenities, including varied dining options and cozy rooms, contribute to an elevated stay. The establishment's atmosphere, a harmonious blend of historic charm and contemporary luxury, alongside its prime location, makes it a favored choice for exploring local attractions.
Service at the hotel is distinguished by its attentive and personalized nature. While some guests consider the cost steep, others regard the exceptional experience as worthy of the expense.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious
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We booked the hotel limo transfer by BMW 7 series, met by a liveried chauffeur at the airport and this set the tone for our whole stay.
The hotel is centrally located near the Opera House in the French Quarter and a few minutes walk from Hoan Kiem lake with the Old Quarter, Hang Gai etc a little bit further.
The reception staff were warm and friendly whilst also efficient. The Vietnamese nature is a little more reserved than say the Thai one but we felt very welcomed and the process was quick.
We had a Grand Luxury Room in the Historic Wing overlooking the street and apart from one night where some noisy construction next door went on most of the night it was quiet enough for good sleep. The room was big enough to accommodate us and our 3 suitcases with dark wood floors and muted relaxing lighting.
The bathroom room was large with a big powerful shower and quality wash products.
The hotel has several places to eat though we only ate in the Bamboo Bar and breakfast. The bar selection good with both western and Vietnamese options. The food was good quality and reasonably large portions.
The breakfast was sumptuous and delicious. There was the obligatory bacon and sausages for the less adventurous but also a good selection of eastern and Vietnamese options including dim sum. Again the staff were excellent serving great coffee including the Hanoi speciality of egg coffee.
There is a pool, not large but as the weather wasnt the best it wasnt too busy.
There are a few luxury goods shops in the hotel for those who desire them like Patek Philippe, Hublot, Chopard etc
The Bamboo Bar is a relaxing calm oasis with a decent selection of wine beers and cocktails.
There was only one problem on Valentine's night where the food took over an hour to be served. We asked where it was and both the bar manager and hotel manager apologised profusely and made an acceptable gesture for the inconvenience....reputation restored.
We went on the bomb shelter tour which was quite an eye opener to the horrors of the Vietnam War. It was well worth it, informative and a must do if you stay there.
Overall this is a Grand Dame of the hotel world. Old fashioned service and style is in abundance in a historic building close to the centre of Hanoi.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, Other at Sofitel Legend Metropole Hanoi
Responded 1 Apr 2020
Dear 747wade, I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Sofitel Legend Metropole Hanoi. It was a pleasure to have you here with us and we are glad to read your time here was memorable from the limousine service to the comfortable room and the delicious breakfast. Thank you for recognizing our excellent service and the warm welcome. Your kind words about your experience have since been shared with the team here to their delight and appreciation. Besides that, please let me express once again my sincerest apologies for the incident that you have experienced. We thank you again for your valuable feedback and we are looking forward to have the pleasure to welcome you back to La Grand Dame of Hanoi soon. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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My family booked two rooms at the Opera Wing at Sofitel Metropole Hanoi from 27th till 31st Jan. Check in experience was sublime - accomplished at the reception lounge rather than behind the desk. Our connecting rooms were not ready at around after 1pm , not a problem, we ventured out around Hoang Kiem lake to have a bite before final checkin to our rooms. Our luggages were already correctly placed and our golf bags stowed at the ground level baggage store. Rooms, pretty much befitting the class hotel Sofitel Metropole boasts of. Tet or not, our rooms were quiet on the 2nd floor. Hotel facilities, we adored the several bars.. drinks, cocktails were sublime especially at Angelina! We also dined at Le Beaulieu and were very pleased with the french cuisine quality. Breakfast buffet at Spice Garden or Le Beaulieu were notable. Overall, staff were extremely courteous and helpful everywhere and will go all out to assist you! The gym, wonderful! Do keep it up Sofitel Metropole Hanoi, you are the best for now! Location, at Old Quarters at the lake, perfect!!!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi
Responded 6 Feb 2020
Dear urolam88, I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the sofitel Legend Metropole Hanoi. I am glad to read that you appreciated your stay with us, especially the quiet room, the hotel facilities, the breakfast and and our "helpful and courteous" staff. Be sure that I will share your comment full of praise with the whole team. We look forward to welcoming you again very soon for a new experience. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I recently stayed at the Metropole for 14 days for COVID quarantine. I'm told it's right in the heart of many tourist sites, but unfortunately I can't vouch for that since I didn't step outside. However, the hotel and staff were such a great experience.
The staff was very attentive and available at any time to ensure I was comfortable and had what I needed. We communicated via WhatsApp anytime I had a question or request.
The hotel room was incredibly comfortable with lots of space, which is important when confined in that space 24/7. If I could, I would take the bedding with me 0 large feather pillows, down comforter, and a soft pillow top to the mattress. There was one outlet located above the nightstand (personally I prefer two outlets as I have multiple devices which need charging) but there were an additional two outlets above the desk on the other side of the room. Although a historical hotel, the windows are updated and kept out the street noise really well.
The bathroom was sizeable with a separate tub and shower. The shower had impressive water pressure with a rain shower and hand sprayer. Hot water was plentiful. Not sure if it was necessary, but I used the complimentary bottled water for brushing my teeth. The tub is walled in glass, with a glass door entry, which makes it difficult to maneuver if suffering from mobility issues. Toiletries provided were by Hermes.
The food was fantastic! Being quarantined, there was a meal plan, which provided 3 meals per day. The meals were overly plentiful - breakfast came with fresh-baked pastries, fresh squeezed juice of my preference, fresh tropical fruit, plus whatever specialty dish I requested (eggs, french toast, etc). Lunch was sufficient to be lunch AND dinner, and the desserts were fabulous!
I would definitely stay here again - I just hope next time it's not the COVID quarantine ward :)
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Date of stay: January 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 28 Jan 2021
Dear travelgirl703, Thank you so much for the encouraging and heartwarming words about the Sofitel Legend Metropole Hanoi and particularly the service level of our team which make me very proud. Their compliment is literally the crown on our hard work and effort in taking the guest experience to the next level. At the Metropole, guest experience & personalized services are always our top priorities, and each of our ambassador across different departments was able to deliver that. We are pleased to read that you enjoyed the room with the comfortable bathroom, the amenities and the " fantastic food" as well as the " fabulous desert". Please rest assured that your great comment will be shared with our colleagues who will be very motivated. We are looking forward to be at your service again on your Joyful and Magnifique journey. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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When we checked in, Mai (sp?) — who my wife thought was about the cutest 4’10” young woman she had ever seen...in her Victorian (?) garb and all — greeted us and asked us to take a seat in the lobby. She handled everything as we were enjoying the beverage they offered.
The Service
We placed a complicated room service order three times. (Why complicated? I can’t go there.) Perhaps like no other hotel I can remember, the clerk specifically repeated every aspect of our request, every time and in perfect English. Each time they told us, “30 minutes.” The most we waited might have been 20.
When we called for more tissues, more toilet paper, more water, more towels, more — well, you get the point — within perhaps two minutes there was a soft knock on our door.
The Metropole has a Parisian feel to it, with period decor, etc. This is visually a very attractive facility. We probably only explored half of it.
The hotel itself boasts quite an interesting history and tours are available of the basement area but we didn’t have time. There are (I believe) four restaurants, each aesthetically very attractive to elegant. The food we tried was excellent, as was the breakfast, which included honey in the honeycomb. Pretty cool, and very healthy.
Our room was smallish, not much different than what you would find in Europe. The bathroom was small and snug and our traveling partners complained (to us) that having the toilet “in the open” behind the sink was “uncomfortable.” The vanity was tight and the shower/tub, while functionally fine (I loved the pressure), was a bit of a safety hazard in that bathers have to step up and step down to enter and exit. Finally, the bed was less than stellar, somewhat hard and “cardboardish.”
But regardless, we really liked the Metropole. Let me add that we loved the location, a block or so from the water and one minute from shopping, the opera house and a Starbucks. If we return to Hanoi would will probably stay here again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi
Responded 13 Feb 2020
Dear Dukesteer, Thank you for taking the time to share your wonderful experience at Sofitel Legend Metropole Hanoi! We are thrilled that you had an enjoyable stay with us at Sofitel Legend Metropole Hanoi where we strive to combine French live with the with the friendliness of Vietnamese hospitality. I am very pleased to read that you especially enjoyed our efficient service, our Path of History tour and our excellent breakfast. Please rest assured that I have already shared your nice comment with our Ambassadors. They were really touched by your warm words. However, I am sorry that the bathroom did not meet your expectation. Your comment has been noted to review for our future improvement. Thank you again for your sharing and we look forward to welcoming you again and offering you other pleasant experiences. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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After more that 20 hours of travel, the Metropole was the perfect place to land. We splurged on the pick-up package and it was well worth it: having arrived blurry eyed and exhausted, we were expertly greeted and guided from the airport straight up into our room in what seemed like no time. Our first meal of Pho and spring rolls (my daughter swears they were the best of the trip) accompanied by a cold beer in the lovely open-air bar/restaurant was the perfect end to a long but smooth journey. We opted to stay in the historic wing and would certainly recommend. While the open bar next to the pool was a lovely place to regroup and have a cold drink at the end of the day there are so many options for great coffee and food just a stone’s throw from the hotel. You are spoiled for choices. The service was fantastic, and the location couldn’t have been better for walking around the lake and exploring the French quarter. You can certainly find cheaper but for our first visit couldn’t imagine a better landing spot.
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 21 Nov 2020
Dear CLR71, We would like to thank you for taking your time to share the valuable feedback here. We are all delighted to know that you enjoyed our airport pick up package, the food in our restaurants and the drink at our pool bar. Thank you for your recommendation on our historical building and our service. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you and your family to Sofitel Legend Metropole Hanoi on your next trip to Vietnam. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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I had the most wonderful 40th birthday celebration. The attention to detail and most warm and friendly service. It's a truly world class heritage hotel. I stayed in a Grand Premium King Room and it was worth paying the premium. The room is spacious, comfortable and well designed. The team recognized my special birthday and arranged a birthday cake with special message and a beautiful birthday card. I love the Hermes bathroom amenities, ultra luxurious. The afternoon tea, pre-dinner drinks (with a two-hour free flow champagne) and another welcome cocktail at the chic Angelina Bar. It was absolutely marvelous! I enjoyed the tour to the bomb shelter and illustrious history of the hotel. The memories will last for a lifetime. I just have one comment is please consider to stop using plastic bottles for the mineral waters in the room. Pls use reusable glass bottles as it's important that we all show genuine car for our environment. I look forward to returning. Thank you once again for a wonderful stay!
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Date of stay: January 2021
Value
Service
Sleep Quality
Room Tip:Book for a Grand Premium Room and enjoy the Club access which is very generous.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 25 Jan 2021
Dear Aryawan A, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. Thank you for you appreciative words for our comfortable room, the Hermes amenities, the afternoon tea and the cocktail at our angelina and you king words to our Ambassadors. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. For the reusable glass bottles, we are on working on the project and we hope the implementation will come soon. We hope to see you again and be of service to you in the future and thank you again for your kind feedback. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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We were booked on an inclusive package with a tour operator that offered a land extension with the Mekong River cruise. The hotel is set right in the center of Vietnam where there are many remnants of the French Colonial era. The hotel is an older structure that has renovated to meet the charm and opulence of its “Golden Age” right from the entrance with its classic Citroen autos to its personnel in beautiful Asian and European style clothing. The service is impeccable. Our room was beautiful with décor that suited the overall style of the hotel. The entire experience was one that exuded luxury. We had our meals in the hotel restaurants, and all of them were excellent. The grounds are well kept and a nice addition to an inner city hotel. This hotel is among one of the best we have ever stayed.
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Date of stay: November 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi
Responded 11 Jan 2020
Dear gaa0805, I am delighted to read that you had a wonderful time at Sofitel Legend Metropole Hanoi. It is our pleasure to learn that you loved our french colonial style with architecture and the decoration. Your compliments on the service have been shared with the entire team as your satisfaction is a great source of motivation and encouragement for all our Ambassadors. It would be an immense pleasure to welcome you again at the hotel to share another exceptional experience. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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The Metropole would be a great experience if it were only for its beautiful French Colonial architecture, terrific pool and bars, of interesting guests, grand guest rooms and very diligent service. But add its history during the various Indochinese wars, including celebrity guests and underground tunnels, and a guest has a total cosmopolitan and historical experience, not just a hotel stay. On a recent stay, house staff went above and beyond to find me a proper room and make softer what I found to be an overly hard bed. They offered to obtain meds and medical attention when my husband became ill. They do not miss a stroke. A few suggestions: The breakfast/lunch restaurant could up its game a bit. If a traveler can afford a higher level room than the “entry level” one, they will be rewarded. The boutique could sell more authentic local handricrafts from the Hanoi area (ceramics, paper, teas, eg.) instead of the plastic jewelry and run of the mill souvenirs. Some of the rooms have inferior quality fixtures in the bathrooms that are surprising. Nevertheless, I’d return to this hotel in a heartbeat when passing through Hanoi again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SLMHHanoi, General Manager at Sofitel Legend Metropole Hanoi
Responded 18 Feb 2020
Dear vanholt, Thank you for taking the time to share your experience on your recent stay at Sofitel Legend Metropole Hanoi. I am delighted to know how much you appreciated your stay with us and thank you for your excellent feedback on our impeccable service, which I will gladly share with the team. We are thrilled that you were able to take advantage of "our beautiful French colonial architecture", our pool and restaurants. Thank you very much for your constructive feedback about the breakfast, La Boutique and the bathroom. We will definitely review to continue our improvement. We greatly appreciate your fantastic endorsement and we are looking forward to the pleasure of your return! Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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Checked in before midnight after 3 flights, 30 hours of traveling and countless time zones … aah, I feel like I have happily come home to roost. In the 3 short hours I have been here, the staff at this hotel have already exceeded any experience I have had around the world (including on 60m Superyachts, two One & Only resorts, numerous Ritz Carlton hotels & several private lodge properties).
Valet welcome was warm, efficient and invisible, giving me an immediate sense of trusting my bags to him while I was whisked away to a private corner of the lobby for a seamless, unfussy checkin. I felt seen, I felt pampered, I felt valued as a guest and genuinely welcomed … all with true professionalism. Any question a new guest may have was answered before the need to ask. 6 stars.
The enthusiastic bell hop Long (not the correct spelling) with great care for my comfort, ushered me into the elevator and presented my room to me as if it was a palace :) .. and rightly so … I love the room, queen size superior overlooking the pool. Spacious and so beautifully appointed; the attention to detail, the clever space planning and strategic placement of furniture and accessories is faultless. Love the simple red red rose in a bud vase with a delicious boxed Madeline … the devil is in the details and in this case, definitely Angels!
The tasteful neo classical design is exquisite with gorgeous furnishings and luxurious linens. Bathroom is heavenly … I want for nothing here.
While I boiled the kettle for tea, Long dashed out on his scooter to pick me up pho from his favourite haunt; this then with great style “transferred” to hotel china and served on a tray with white linen, befitting a hotel of this standard. BTW the pho was so delicious, it may just become my late night routine for the next 3 nights I am staying here ;)
Unpacking a breeze with 2 luggage racks (thank you, one is never enough for ladies); both wooden and padded satin hangers :) Pressing service no problem at 2am .. even offered an iron & board should I wish to take care of this myself … thoughtful, proactive housekeeping appreciated.
There is no denying the hotel is exquisite; however the heart comes from the people who work on the frontlines to serve the guests. Rarely have I encountered such consistent genuine warmth coupled with professionalism and a service level that matches 6 star expectations. Words, no matter how skillfully written, fail to adequately express the feeling, the energy in this wonderful hotel … try it for yourself.
Thank you, thank you … this is a 3 week bucket list holiday for me; however the staff here have me rethinking another visit to Vietnam. You do your country proud!
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Date of stay: February 2023Trip type: Travelled solo
Room Tip:Superior queen room would be ample for 2 … fab for one!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 6 Mar 2023
Dear Charmaine d, Greetings from Sofitel Legend Metropole Hanoi and thank you on your encouraging and supportive review! It is great and heart-warming to read of your fabulous feedback. We are so pleased that we were able to make your holiday a memorable success. We thank you for recognizing the warm welcome, efficient service of our team especially the amazing service Long, our bellboy. Providing excellent service is our passion and it is worthy for every guest to be the recipient of such. Your words have truly inspired us to keep giving a genuine service that comes from the heart. Your affirmative comments have been shared to Long and the whole team render self-fulfillment for a job well executed. Thank you very much for your great recommendation and we certainly look forward to the pleasure of welcoming you back with your family for another Magnifique stay. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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I loved this hotel. Once inside, you would definitely not think you were in a major city, everything is so calm and peaceful. The hotel has been extremely well decorated, everything screams of top quality and taste.
The staff have also been very well trained. They are progressional but friendly and go above and beyond to make sure you have a great stay.
The on-site gym is also very good. It has everything you need for a good workout.
We upgraded our package to include afternoon tea and evening cocktails and canapés. Make sure you do this, you won’t be disappointed.
Will definitely like to return one day.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Haandrikman, Other at Sofitel Legend Metropole Hanoi
Responded 16 Aug 2020
Dear alexbF7422HC, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. Thank you for you appreciative words for our hotel atmosphere, our decoration, our Club benefits at Le Club Bar with the excellent afternoon and evening cocktail, our service from the heart. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service. Thank you for your kind recommendation and we look forward to welcoming you back before long. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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We had friends who booked the rooms with club level benefits and they assured us it was fabulous. The breakfast buffet provided in the main hotel is very good. Generous and plentiful but I'm not sure about the in room dining experience. Enjoy your stay
There are more places to choose from in the Hanoi area.
PRICE RANGE
HK$2,431 - HK$2,961 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel legend metropole hanoi hotel hanoi, accor metropole hanoi, sofitel hanoi, sofitel metropole hanoi, hanoi sofitel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
358
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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