Hyatt Regency West Hanoi
36 Le Duc Tho Street My Dinh 2 Ward, Nam Tu Liem District, Hanoi 10000 Vietnam
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Room & Suite (107)
Dining (51)
What is Travellers’ Choice?
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
Updated 20/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency West Hanoi
Updated 20/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#144 of 1,309 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 519 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of our tranquil landscaped garden, now featuring a waterfall. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. The expansive hotel lounge offers a relaxing spot for guests to connect and socialize, with an outdoor terrace overlooking Hanoi city and My Dinh National Stadium.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's playground
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Sun deck
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Location
Full view
37Car recommended
Grade: 37 out of 100
23Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
36 Le Duc Tho Street My Dinh 2 Ward, Nam Tu Liem District, Hanoi 10000 Vietnam
Name/address in local language
Getting there
Car HireSee all Hanoi car hire
669Reviews13Q+A73Room tips
Reviews
Traveller rating
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Most Recent
Staying in this hotel made me very happy, I liked everything, Thank you guys for being so kind and for doing your best : Edgar, Tinh, Hoai, and Quynh Hospitality is your own and all others that I couldn't mention here for satisfying the hospitality standards and doing beyond amazing, Edgar helped me with the Taxi and was making sure that me and my friend will be safe and happy and that is something I really appreciate, thank you I cannot wait to be back!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing hotel. Excellent breakfast. Exceptional staff. I want to outstand Edgar, from the reception. He was more than helpful. He is sooo friendly, so kind and so generous. It was my first time in Hanoi with two other friends (girls) and he told us where to go and what to do, he use his account to call grab cause mine wasn't working. He texted me during the night to tell me how to get back to the hotel safe and offered to call again the taxi whenever during the night. He told me to text him and he would help us in case if anything happened. I have no words to describe his gentle way. I can say the Vietnamese people are amazing and so so kind, and always smiling. There should be more people like the Vietnamese.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 4 days ago
Dear Dianasofia11, Warmest greetings from Hyatt Regency West Hanoi Hotel. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. More than anything, we want to bring true hospitality to our guests and I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Rest assured that I will share your comments with our team, especially Edgar, they will love it surely. Thank you again for staying with us and we are looking forward to your next visit. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
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It was a modern well appointed hotel with great breakfast options and the 2 bedroom had lots of room. A little outside of town but was good for late night arrival and then launching off on a tour of Ha Long Bay. Staff was attentive and welcoming.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear abc_sea, Warm greetings from Hyatt Regency West Hanoi. Thank you for sharing us these kind words. Thank you for choosing our hotel and taking time to write a review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
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I thoroughly recommend this property as a great, well priced option if West Hanoi is a suitable area. Great recognition of Hyatt Globalist status with an upgrade to a suite. Nice food - great executive lounge - excellent service from staff members from concierge, reception, restaurant and lounge. Highly recommended.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear JohnC-Bangkok, Warm greetings from Hyatt Regency West Hanoi. Thank you for choosing to stay with us and for your wonderful review. . It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. Rest assured that I will share your comments with our team. I am glad to hear that you enjoyed our 5-star facilities and our restaurant. I hope you had everything you needed during your stay and we can't wait to welcome you back to our hotel in the future. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
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Got room 1609. Nice room and clean. Many thanks to Edgar . highly recommend him because of his ability to build good relationships when talking. I’ve got a link to join Hyatt member 560208360E . Lift was very hot but I think they can not change it.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 1 week ago
Dear Tadinhque6677, Warm greetings from Hyatt Regency West Hanoi. Thank you for choosing to stay with us and for your wonderful review. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. More than anything, we want to bring true hospitality to our guests and I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Rest assured that I will share your comments with our team, especially Edgar, they will love it surely. We look forward to welcoming you back to our hotel in the future. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
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Enjoyed my stay at the Hyatt Regency. It's a newish facilty, not the highest end finishings but comfortable. Pool very good and stays somewhat cool in the summer. Rooms are nice. The one bedroom is particulary comfortable with plenty of cabinets and drawers. Nice view from the hotel. Locationwise, it's 20 minute (more in commute time) taxi ride to the interesting places. Hyatt as rents apartments in the other building. They provide kitchen and washer/dryer. There are also plenty of places in the nearby neighborhood (on the other side of WinMart) that do laundry by the kilo. Other than location, the lounge is not on the same level as the other 5-star hotels in Hanoi. Quality of food and beverages just so-so (but they always seem to have Pho). I was surprised that they even get some of the most basic things wrong, such as not idenitifying foods with note cards, very short opening hours for evening food (6-8pm), serving cold cuts with no bread and only offering drinks out of cans rather than bottles (especially beer). Breakfast was good and staff very professional. In the end, I'd recommend this hotel if you really like the Hyatt rewards club or want a tasteful larger room. Otherwise, you might do better for your money at some other Hanoi properties.…
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 4 weeks ago
Dear Mr.NoGoGuy, Warmest greeting from Hyatt Regency West Hanoi. Thank you for spending your time to share your experience at our hotel. We are pleased to know that you have enjoyed your stay with us overall, apart from the experience with our F&B services. We have taken a prompt action to ensure the quality of our services at Hyatt. It was a pity that we did not have oppoturnity to improve our F&B quality while you were here with us. Again, thank you for your feedback and we are looking forward to welcoming you back in the future with better experience. Best regards, Daniel Lee Hotel Manager Hyatt Regency West Hanoi.
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+1
Such a wonderful Hotel with such friendly, hospitable staff. We loved the decor and the room. Our first Day in Hanoi couldn't be better. Special Thanks to Front office Team for making our stay special a Bouquetane and Cake to celebrate our Anniversary. love From Mayank & Anjouri - India 🇮🇳
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 4 Jul 2022
Dear Mayank Malhotra, Warmest greeting from Hanoi Regency West Hanoi! Thank you for choosing to stay with us and for your review. How wonderful to hear that you really enjoyed our facilities and services. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. We will make sure that the Front Office team receive your kind words, it will be a huge motivation for the whole team to maintain our attentive services. Best wishes to both of you on your anniversary, may the love that you share last your lifetime through. It was our pleasure to have you as our guest and we're looking forward to see you again in the future. Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
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New management under Hyatt. Lots of improvement. Staffs are very warm and helpful. Room is clean with good layout. View is good. Breakfast variety is wide, waitress service is excellent too. Definitely one of the very best hotel in Hanoi
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 29 Jun 2022
Dear johnson916, Warmest greetings from Hyatt Regency West Hanoi! Thank you for choosing to stay with us and for your wonderful review. How wonderful to hear that you enjoyed your stay with our staff, our facilities and our breakfast. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. It is our honor to have you staying with us and we are looking forward to welcome you back to our hotel in the future. Wishing you a nice day! Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
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I stayed with Hyatt for the first time as I travel to Hanoi often for Business trip. I was pleasantly surprised if the room quality and it’s worth it. And manager Mr Edgar Tran was great, professional and extremely helpful to my request and got out of his way to assist me. Definitely will stay at Hyatt again! Oh i
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 19 Jun 2022
Dear tonybeans24, Warm greetings from Hyatt Regency West Hanoi! Thank you a lot for your feedback regarding your recent stay at Hyatt Regency West Hanoi. We will make sure that Mr. Edgar Tran receive your kind words, it will be a huge motivation for him as well as the whole team to maintain our attentive services. So glad that you enjoyed your stay in overall and I cannot wait to have you back with us very soon. Again, thanks for having shared and we look forward to welcoming you back soon to Hanoi. Wishing you a nice week ahead! Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
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This is very nice property with trained and cooperative staff to make your visit to this hotel comfortable and memorable. The staff in Regency club and front office is always eager and alert to support and make you pampered.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 16 Jun 2022
Dear rajeshchhibber, Warmest greetings from Hyatt Regency West Hanoi! Thank you for choosing to stay with us and for your wonderful review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. It is our honor to have you staying with us and we look forward to welcoming you back to our hotel in the future. Best regards, Louis Low General Manager Hyatt Regency West Hanoi.
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PRICE RANGE
US$93 - US$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza west hanoi hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
519
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Claim Your Listing Frequently Asked Questions about Hyatt Regency West Hanoi
Which popular attractions are close to Hyatt Regency West Hanoi?
Nearby attractions include Heritage Sapce (1.0 km).
What are some of the property amenities at Hyatt Regency West Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency West Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency West Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency West Hanoi?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency West Hanoi?
Conveniently located restaurants include Kaldi Coffee, King BBQ Ham Nghi, and Ah Yat Abalone Restaurant.
Are there opportunities to exercise at Hyatt Regency West Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency West Hanoi have airport transportation?
Yes, Hyatt Regency West Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency West Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency West Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency West Hanoi?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.