Hyatt Regency West Hanoi
575 reviews
#146 of 1,204 Hotels in Hanoi
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36 Le Duc Tho Street, Hanoi 10000 Vietnam
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (86)
Dining (25)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 01/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency West Hanoi
More questions?
Updated 01/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#146 of 1,204 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 519 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of our tranquil landscaped garden, now featuring a waterfall. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. The expansive hotel lounge offers a relaxing spot for guests to connect and socialize, with an outdoor terrace overlooking Hanoi city and My Dinh National Stadium.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Indoor play area for children
Airport transportation
Car park
Public wifi
Hot bath
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Sun deck
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Location
Full view
39Car recommended
Grade: 39 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
36 Le Duc Tho Street, Hanoi 10000 Vietnam
Name/address in local language
Getting there
See all nearby hotels
575Reviews13Q+A71Room tips
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Popular mentions
Tango2013 wrote a review Jan 2021
Washington DC, District of Columbia22 contributions26 helpful votes
Ordered room service from the Korean restaurant and the quality was the best I ever had outside of Korea. The hotel follows strict no contact policy during this pandemic, as a result stayed in my room during my stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from West Hanoi Hyatt Regency, Chủ sở hữu at Hyatt Regency West Hanoi
Responded 4 weeks ago
Dear Tango2013, Thank you for your kind words. We are pleased to hear that you enjoy your stay with our Korean dishes from the in-room menu. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guests during their stay, especially with F&B service. We look forward to welcoming you back to our hotel soon. Best regards, Hyatt Regency West Hanoi team.
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Really dissappointed during my stay at the quarantine hotel, the company paid 35 usd for our meal, but they offer 1 set for the whole day 2 meals, if you don't eat then you don't have one. Meanwhile at some 3-star 4-star isolating hotels, they have many set menus every day, even a vegetarian menu. This is a 5-star hotel, under the management of Hyatt International - Asia Pacific, but it is right or wrong to treat customers like that.
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Date of stay: January 2021Trip type: Travelled solo
3 Helpful votes
Helpful
Response from West Hanoi Hyatt Regency, Chủ sở hữu at Hyatt Regency West Hanoi
Responded 4 weeks ago
Dear 175gph, Thank you for writing a review for us. First of all, we would like to apologize for the inconvenience you have experienced at our hotel. At Hyatt Regency West Hanoi, our culinary team has been putting in daily effort to prepare high-quality meal sets for our guests. We have also tried to put variety into our set menus, which include Western, Vietnamese, Korean dishes and so on. The meal sets are carefully prepared and have been approved by all airlines whose crews are staying with us. Before every meal, we always share the menu with our guests and encourage them to raise their opinions if there’s any concern or dissatisfaction. Special dietary requests are also taken into consideration to ensure we bring our guests the most pleasant service. As the appointed hotel in Hanoi for airline crews during their quarantine period, our hotel will continue putting effort into improving our services thanks to your valuable feedback. If you have any other concerns, please feel free to call us at 024 2230 1234 or email hanoi.regency@hyatt.com. Sincerely yours, Hotel Management Team
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Pandemic era: everyone struggles to move on but this meal for pilots and flight attendants does not contain sufficient nutrients in a common sense (protein needed as not all flight crews are vegans) Flight crews were asked to take 3 meals like this everyday after fullfilling duties with high risk of getting infected
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Date of stay: January 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Response from West Hanoi Hyatt Regency, Chủ sở hữu at Hyatt Regency West Hanoi
Responded 4 weeks ago
Dear Hungairventure, Thank you very much for taking the time to review your recent stay at Hyatt Regency West Hanoi. Our team strives to deliver excellent service, so your opinion is extremely valuable to us. We would like to apologize that our food quality was not up to your standards, and we greatly appreciate your constructive feedback. Your comments have been discussed at length with our Food & Beverage team to better serve our guests. Please feel free to reach us anytime at hanoi.regency@hyatt.com to further discuss your experience. With warm regards, Hotel Management Team
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Very poor service for Quarantine Airlines Flight Crew meal costs 15$ equivalent 350,000VND due to overloaded as Hotel answered to Airlines’s managers. And Hotel forced Crew to use this kind of Set Menu instead of A Là Carte Menu even Airline pay for meals???
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Date of stay: January 2021
3 Helpful votes
Helpful
Response from West Hanoi Hyatt Regency, Chủ sở hữu at Hyatt Regency West Hanoi
Responded 4 weeks ago
Dear TREX168, Thank you for your valuable feedback. First of all, we would like to apologize for the inconvenience you have experienced at our hotel. At Hyatt Regency West Hanoi, our culinary team has been putting in daily effort to prepare high-quality meal sets for our guests. We have also tried to put variety into our set menus, which include Western, Vietnamese, Korean dishes, and so on. The meal sets are carefully prepared and have been approved by all airlines whose crews are staying with us. Before every meal, we always share the menu with our guests and encourage them to raise their opinions if there’s any concern or dissatisfaction. Special dietary requests are also taken into consideration to ensure we bring our guests the most pleasant service. As the appointed hotel in Hanoi for airline crews during their quarantine period, our hotel will continue putting effort into improving our services thanks to your valuable feedback. If you have any other concerns, please feel free to call us at 024 2230 1234 or email hanoi.regency@hyatt.com. Sincerely yours, Hotel Management Team
Read more
Hotel staff, smiling faces eager to make my experience one that is with the standards of Hyatt Regency during a quarantine was exceptional. Every request as a business travel would have was carried out by attentive staff. Meals, room servicing and comfort requests were all meet with kindness. Always has been and remains a great location fir the business traveler and I will be back again.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Hyatt Regency West Hanoi, Owner at Hyatt Regency West Hanoi
Responded 22 Dec 2020
Hope you have a great day and thank you so much for the compliments! Our staff is always welcoming guests to our hotel, especially during this period, because we understand that this quarantine period could be a hard time. We are glad that you could feel the warmth from our smiles and services. See you soon! Best regards, Front Office Manager
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PRICE RANGE
US$92 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza west hanoi hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
519
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Claim Your Listing Frequently Asked Questions about Hyatt Regency West Hanoi
Which popular attractions are close to Hyatt Regency West Hanoi?
Nearby attractions include Heritage Sapce (1.0 km).
What are some of the property amenities at Hyatt Regency West Hanoi?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency West Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency West Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency West Hanoi?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency West Hanoi?
Conveniently located restaurants include Lackah Restaurant, King BBQ Ham Nghi, and Kaldi Coffee.
Are there opportunities to exercise at Hyatt Regency West Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency West Hanoi have an airport shuttle?
Yes, Hyatt Regency West Hanoi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency West Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency West Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency West Hanoi?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.