We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza West Hanoi

Visit hotel website
Traveller (179)
Room & Suite (73)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. Crowne Plaza West Hanoi is proud to be awarded as "Luxury Business Hotel - Regional Winner: South East Asia" at the 2018 World Luxury Hotel Awards.
Read more
Property amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Luxury
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals

Location

Full view
526Reviews
303Photos
11Q+A
65Room tips
Traveller rating
  • 295
  • 187
  • 28
  • 8
  • 8
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
This older hotel offers a terrific value and a friendly and professional staff. The location is not the greatest though, although you are across from a Highlands coffee. The Korean new business area is a short Grab or taxi ride. The pool and gym are more than adequate. The
Read more
When checking in, I wanted to change the booking to a 1 larger bed instead of 2 beds as my sister was not joining. At first the trainee at the desk could not do it, but no biggie. But Front Office Manager Nguyen Chi Viet approched the desk shortly and asked if he could help with
Read more
Response from Crowneplazawesthanoi, General Manager at Crowne Plaza West Hanoi
Responded 4 weeks ago
Dear tamt371, Warmest greetings from Crowne Plaza West Hanoi! Thank you for choosing to stay with us and for your wonderful review. It is indeed comments like these that encourage our staff to always do more and ensure they can delight guest during their stay. Rest assured that I will share your comments with our team. We are very happy that you have enjoyed your stay with us and we look forward to welcoming you back to our hotel. It is our honor to have you staying with us. Sincerely, Barun Jolly - General Manager
Read more
My family and I stayed there for two nights during our first trip to Vietnam. After a flight of about more than 20 hours, we were very happy to arrive there. As it was during the festive season, the hotel was well decorated and the staff were very welcoming. We had a king bed
Read more
Response from Crowneplazawesthanoi, Manager at Crowne Plaza West Hanoi
Responded 4 weeks ago
Dear BlueDolphin9, Thank you very much for your recent stay at Crowne Plaza West Hanoi and taking time to write this thoughtful comment. I am very glad that you enjoyed your experience with us. Please come to see us again very soon, during weekends we provide a complimentary shuttle to the city center and I would be more than happy to reserve a seat for you. Looking forward to welcoming you back to our hotel soon. With kind regards, Jakub - Hotel Manager
Read more
All 5 stars for this great hotel. Starting with the staff. The staff in all departments of the hotel are polite and helpful. They are proactive and have a good knowledge about their areas of expertise. Especially the room service and the spa. The spa staff greet you and guide
Read more
Response from Crowneplazawesthanoi, Hotel Manager at Crowne Plaza West Hanoi
Responded 23 Dec 2018
Dear BearG17, Thank you for writing feedback on your recent stay at Crowne Plaza West Hanoi. Compliments like yours will surely serve as an inspiration for our staff to continue improving our service. We appreciate your support for our hotel and we look forward to seeing you again in the near future. Thank you and best regards, Jakub S - Hotel Manager
Read more
Although I stayed only one day and a half, I couldn’t not notice the amazing staff of the hotel. From the bellgirl to the restaurant staff, everybody was smiling and willing to offer their assistance without being asked. Apart that, the room was spacious and with full
Read more
Response from Jakub S, Hotel Manager at Crowne Plaza West Hanoi
Responded 12 Dec 2018
Dear IrielaK, I am so glad to see your positive feedback. It made our day! Thank you so much for spending time sharing your experiences with us. Please rest assured that I will share your review with my team. They love knowing that guests appreciate their service. Again, I really appreciate your kind words about our hotel. We do take pride in catering to our guests’ needs the best way we can and look forward to welcoming you back soon. Best regards,
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementCrowne Plaza West Hanoi
Suite
Photo provided by managementCrowne Plaza West Hanoi
Guest room
Photo provided by managementCrowne Plaza West Hanoi
Guest room amenity
Photo provided by managementCrowne Plaza West Hanoi
Guest room amenity
Photo provided by managementCrowne Plaza West Hanoi
Guest room
PreviousNext
12345615
Dear Dqminh89, Thank you for your question, Currently, we do not have these listed newspapers as you mentioned. We also not offer shuttle service to the old quarter Regards, Jakub S - Hotel Manager
1 vote
Show all answers
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus. It's recommended to get a taxi from our hotel. Our staff is willing to help you with transportation and tourist recommendations. Best regards, Ly Dao E-Commerce Executive
0 votes
Show all answers
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
-1 votes
Dear 'koin_12', Greetings from Crowne Plaza West Hanoi! Regarding your concern, our outdoor swimming pool is 25m in length, 8m in width and 1.3m in depth and it is suitable for lap swimming. Best regards, Trang Doan, E-Commerce Executive
1 vote
Show all answers
Hi lovetravel0828, Our hotel is about 29km, approximately 30 mins driving from Noi Bai International Airport. We do provide airport pick up, and also transportation to the airport. After you complete your booking, please provide us your email address and booking details so that we can contact you :) Regards, Crowne Plaza West Hanoi Team
1 vote
Show all answers
PreviousNext
123
"Higher floor"
"It is next to a stadium, can be quite noisy during weekend."
"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
"I stayed at the top floor no noise at all..."
"Book executive lounge access"
PreviousNext
12345613
PRICE RANGE
US$98 - US$214 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza west hanoi hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
393
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing