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Sheraton Hanoi Hotel

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Traveller (913)
Room & Suite (487)
Dining (128)
Overview
  • Excellent48%
  • Very good37%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(163 reviews)
“the club lounge”(98 reviews)
“spg platinum”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
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Reviews (1,657)
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1,306 results
Traveller rating
612
466
170
37
21
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Time of year
LanguageEnglish
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612
466
170
37
21
Show reviews that mention
All reviewswest lakethe club loungespg platinumfree shuttleold quarterlake viewbit datedbreakfast buffetan upgradetaxi ridehotel is locatedhalong baythe hustle and bustlephogymtennisnguyen
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1 - 5 of 1,306 reviews
Reviewed 2 days ago

I have stayed in JW Marriott Hanoi for loads of nights, and they afforded me a high expectation of upscale hotels in Hanoi. Because of Sheraton's location and being a hotel of Marriott Brand, I paid a try there for one night. Different from some...More

Thank Reginald-Vander
Reviewed 1 week ago

We stayed here one night, just before leaving Hanoi. This is a classic and lovely hotel. Check in and out was quick and friendly. The room is spacious-- we had a king double-- and well appointed. Good bathroom-- again, spacious and well appointed. Great view...More

Thank jenabaintheworld
Reviewed 1 week ago

Booked the Sheraton Hotel from the Starwood website from 3 to 5 July 2018 but had to travel a day earlier. The lounge staff initally refused to offer me any room as the hotel was fully booked. However the Executive Lounge Manager later took over...More

Thank Roland_Ohana
Reviewed 1 week ago

Staying on the Club Floor. The services provided were just marvellous! By the second day, the staff knew what I like for breakfast and how I want them cooked! Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More

Thank durianlizard
Reviewed 2 weeks ago via mobile

We had a quick stay on our travels, the location is perfect near the West lake, and easy for the airport. The Club buffet is very good, andd the Steak/seafood restaurant is very nice (although we had it to ourselves). All the staff were really...More

Thank Dave M
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$123 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#41 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#41 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (913)
Room & Suite (487)
Dining (128)
Pool & Beach (54)
Amenities (66)
Business Centre & Event Rooms (19)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"Rooms with a west lake view."
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"facing the lake"
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"overlooking the lake"
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"Rooms higher in the hotel, away from elevators."
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