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Sheraton Hanoi Hotel

Overview
Visit hotel website
K5 Nghi Tam, 11 Xuan Dieu Road Tay Ho District, Hanoi 1000 Vietnam See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit hotel website
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Reviews (1,725)
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1,352 results
Traveller rating
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21
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LanguageEnglish
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639
481
173
38
21
Show reviews that mention
All reviews west lake the club lounge spg member free shuttle old quarter bit dated lake view breakfast buffet an upgrade executive floor fitness center business trip taxi ride hotel is located the hustle and bustle halong bay pho
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1 - 5 of 1,352 reviews
Reviewed yesterday

I stayed at the Sheraton Hanoi for two nights in Dec 2018, and it was an experience to remember! For various reasons, I was bumped up to the Ambassador Suite (see pictures), which was altogether a new experience. I was informed at the ground floor...More

Date of stay: December 2018
Thank SierraBravo
Hotel's Favourite
Reviewed 5 July 2018

Staying on the Club Floor. The services provided were just marvellous! By the second day, the staff knew what I like for breakfast and how I want them cooked! Met the new sales manager, Ms Duyen who was very pro-active in seeking feedbacks. Good recruit,...More

Date of stay: July 2018
2  Thank durianlizard
Reviewed 1 week ago via mobile

This hotel is located in a great location and is walking distance from the lake. That being said, it is a little outdated and the VIP lounge is nothing to write home about. Also getting to the pool area is quite a long walk as...More

Date of stay: December 2018
Thank Keckie62
Reviewed 1 week ago

I am an SPG member and sometimes stayed in Sheraton, I found this Sheraton is quite nice though there are some rooms to improve especially the pool area. The room is quite nice though it's a bit dated. The service is great and the staffs...More

Date of stay: December 2018
Thank taewanderer
Reviewed 1 week ago via mobile

I am sure 20 or 30 years ago this was an up to date hotel but today it is pretty poor. It really isn’t an international hotel in Hanoi but very much a Vietnamese 3 or 4 star hotel. Also, prepare to be woken in...More

Date of stay: December 2018
Thank 109simonw
Response from SheratonHanoiManager, Manager at Sheraton Hanoi HotelResponded 1 week ago

Dear 109simonw, We appreciate the time you spent to share your experience with us. Please accept our sincerely apologize for the unpleasant experience you encountered during your stay with us. Rest assured that we have shared your feedback with our hotel management team for improvement....More

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About
Description
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 More spacious guest rooms and suites, specially designed to help you relax. Experience stunning Sheraton Club Rooms, while enjoying the added benefits of Sheraton Club Lounge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$120 - US$285 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Family
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
299
Price range
US$120 - US$285 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Photos
Traveller (965)
Room & Suite (504)
Dining (129)
Pool & Beach (51)
Amenities (66)
Business Centre & Event Rooms (15)
Family and Play Areas (4)
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Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from Chris P | Reviewed this property |
Yes but it's not the best area to walk around due to tight streets/traffic. We took the free hotel shuttle to the Old Quarter area and spent an entire day there, and I'm sure there are other great places to walk/eat but our... More
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
Sunshine316601
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"Higher floor and far from the lift"
ahKenny
3 weeks ago
Read review
"Lake view, upper floor"
Randy808
26 Oct 2018
Read review
"Room with a view of the lake and the city in the background."
geoffl988
10 Oct 2018
Read review
"A room facing the lake offers a better view"
Jaideep1411
16 Sep 2018
Read review
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