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Shangri-La Hotel, Chiang Mai

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Traveller (1151)
Room & Suite (546)
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Overview
  • Excellent67%
  • Very good25%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(266 reviews)
“kad cafe”(41 reviews)
“chi spa”(40 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel, Chiang Mai
Offers & Announcements: Advance Purchase (7 Days)
Hotel deals
Contact Info
Hotel website
Name/address in local language
Offers from Shangri-La Hotel, Chiang Mai
Offers & Announcements: Advance Purchase (7 Days)
Hotel deals
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Reviews (2,190)
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1,748 results
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1,162
426
113
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21
Show reviews that mention
All reviewshorizon clubkad cafechi spanight marketpremier roompool staffpool areathe executive loungeclub roomconcierge servicemain restaurantbeautiful hotelour honeymoonbuffet breakfastold citytuk tukrooms are large
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1 - 5 of 1,748 reviews
Reviewed today

Great Hotel. Staff were exceptional and the facilities, including the Spa and Health centre were first class. My only concern is that as usual for Asian hotels they only have "male" and "female" separate saunas and spa.

Thank grahamfozzard
Hotel's Favourite
Reviewed 21 April 2018 via mobile

After our overnight train journey from Bangkok with friends it was very kind that the hotel was able to give us our rooms. My Daughter was delighted with her Snoopy duvet cover on the extra bed (changed to a Princess theme duvet after a few...More

1  Thank steveamcb
Response from Gabriele L, General Manager at Shangri-La Hotel, Chiang MaiResponded 3 May 2018

Dear steveamcb, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your recent feedback. I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality...More

Reviewed 2 days ago

Excellent hotel, strutuarally is excellent, rooms have been touchedup a bit, but the hotel needs renovation and improve the quolity of the breackfast without delay. As well some cleaning at the pool/jacuzzi. Will I stay again? ... yes but is the renovation is not on,...More

Thank TheWorldMyHome
Reviewed 1 week ago via mobile

Husband and I returned to this hotel after enjoying a wonderful stay two years ago. This time we brought our two children and my parents-in-law. And as expected, it was another wonderful stay!!! We had a seamless experience from booking through the phone, booking reconfirmation...More

Thank Chin-Pin
Response from Gabriele L, General Manager at Shangri-La Hotel, Chiang MaiResponded yesterday

Dear Chin-Pin, It’s always an immense joy to read such great reviews from our loyal guests like you! Thank you for your continuous patronage to Shangri-La, Chiang Mai 😊 I am extremely delighted to read your kind words of appreciation for the exclusive service offered...More

Reviewed 1 week ago

All staffs in the hotel are enthusiastic and helpful. They support us to get transportation to our destination. And you can easily get medical care here. But it will be better, if there is a library or somewhere can study and read. The table in...More

Review collected in partnership with this hotel
1  Thank Stephaniemin
Response from Gabriele L, General Manager at Shangri-La Hotel, Chiang MaiResponded yesterday

Dear Stephaniemin, Thank you for posting such a nice review following your recent stay at Shangri-La Hotel, Chiang Mai. We are more than pleased to learn that you thoroughly enjoyed your stay with us. Our legendary hospitality from the heart delivered by all our colleagues,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$138 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Chiang Mai
#8 Family Hotel in Chiang Mai
#13 Spa Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#23 Luxury Hotel in Chiang Mai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$138 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Chiang Mai
#8 Family Hotel in Chiang Mai
#13 Spa Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
#23 Luxury Hotel in Chiang Mai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1151)
Room & Suite (546)
Dining (167)
Pool & Beach (107)
Amenities (123)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
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Megastacey
14 January 2018|
AnswerShow all 5 answers
Response from John A | Reviewed this property |
Hotel does very efficient laundry service,can't remember costs but not expensive. Hope this helps and you enjoy your stay, I did and would recommend this hotel very highly
1
Vote
Lia0330
23 August 2017|
AnswerShow all 4 answers
Response from Dashdt | Reviewed this property |
You can probably arrange a better deal but the quoted price in bht is 1800 per couple per breakfast ($54). Coffee in the lounge is 140bht per cup ($4). Then on top of this are the extras in taxes.
0
Votes
Torballino
23 April 2017|
AnswerShow all 4 answers
Response from KT T | Reviewed this property |
There are a number of breakfast places around the hotel if you find the hotel food not suitable.
1
Vote
Room Tips
"select a Pool view room."
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"Ask for room with Pool View to enjoy the tripical gardeng and greens"
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"Ask for a pool view. City view, you can see homeless people sleeping on roofs."
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"if can afford .get a horizon club room"
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