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About
4.0
#79 of 511 hotels in Chiang Mai
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
River View
Languages Spoken
English, Chinese, Thai
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Outdoor pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Hair dryer
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Location
318 / 1 Chiang Mai - Lamphun Rd Watket Subdistrict, Chiang Mai 50000 Thailand
Name/address in local language
Centara Riverside Hotel Chiang Mai
2,106 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Centara Riverside Hotel Chiang Mai is celebrated for its spacious, clean rooms and is lauded for overall cleanliness by numerous guests, though a few note the decor could use updating. The hotel offers good value and a range of amenities including well-regarded food and a well-maintained pool, although some guests mention noise and dated facilities.
Service at the hotel stands out, with staff members receiving accolades for their attentiveness and professionalism. The atmosphere is described as classic and inviting, and its location is favored for being close to affordable dining and transport options.
Location
Convenient
Atmosphere
Elegant
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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I was welcomed by Khun Ton and he still delivered the recognition to IHG member even I checked in at late night. We know that the hotel is old but the room was spacious and clean. I have no issue with the room and quality of sleep. My room on the top floor gave me the best view of Chiang Mai in the morning. The only downside is that the treadmills at the gym have no emergency stop clip (only 1 out of 4 has it). Also, the chemical cleaner for users to clean the equipment after use by themselves is dissapear. Especially this pandemic time that people are concern about cleanliness, the management should consider providing it. Anyways, the hotel is surrounded by several local stalls and markets which you can find local foods within 1 minute wlaking.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip:Top floor rooms have spectacular mountain view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have been several times and always satisfied. The rooms are large and comfortably furnished. The breakfast buffet is varied and well stocked. The pool is never crowded, and big enough for a real swim, and the gym has all the equipment you could ask for. I like the location which is a little outside of the main tourist area of the walled city. There are plenty of small restaurants serving a range of dishes, and a useful market. For several years I had an annual physical at the hospital across the street, and was treated quickly for an injury at very low cost. Next to the hospital and just across the stteet is a little cafe that serves the best mixed berry I have had anywhere in the world. All the staff are courteous and helpful. Plenty of golf coursed around and the staff will provide a cheap ride and pick up. Altogether I'm looking forward to my next post Covid visit.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Orathai Thisa, Owner at Centara Riverside Hotel Chiang Mai
Responded 14 Aug 2021
Dear BobFonow, Thank you for for choosing to stay at Holiday Inn Chiangmai and sharing your review with us. We appreciate that you took the time to listing the things you enjoyed during your stay. We strive to provide all our guests with the highest standards of service at all times and we are proud to hear that the team ensured a pleasant stay for you. We will certainly share your feedback with the team and do hope to see you again soon on your next trip. Yours sincerely, The Management Team, Holiday Inn Chiangmai
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We stayed here for 5 nights. It seems we were upgraded to a “Deluxe” room but I am not certain. In any event the room was spacious and while some aspects of it appeared quite elderly, overall it was perfectly pleasant. The hotel seems to cater mainly for Koreans meaning the breakfast is certainly oriented that way to the point one morning the entire breakfast area was set with forks and spoons only, not a knife to be seen. Spreading butter and marmalade on your toast with a spoon is not a straightforward task. Breakfast seemed to be busier the earlier you went. As I mentioned it’s popular with the Korean golf crowd so if you wish to see a large number of middle aged Korean ladies in short skirts and knee high socks get there early. The hotel is not central, we didn’t ever walk to the city gates/walls, a Grab taxi was generally about 100 baht, a Tuk Tuk, well that depends on bargaining powers. All in all a decent place to stay.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ve been in Ihg member for many years now and we visited most of the IhG hotels in many countries I must say that this is one of the top IHG hotel in the world starting from the amazing check in process throughout the rich and beautiful breakfast the spa where I got one of the top massages ever the swimming pool the sauna everything here is just perfect so if you’re looking for an amazing stay Chang Mai you should definitely consider staying in this hotel as you’ll be surprised by how beautiful and romantic this hotel is. The location right on the Ping river also adds a lot to the overall experience. We will definitely come back.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Orathai T, Personal Assistant to General Manager at Centara Riverside Hotel Chiang Mai
Responded 22 Jan 2020
Dear tourisrael4u, Thank you for choosing to highly recommend our hotel following your enjoyable stay experience with us. It is always a pleasure to welcome you as our guest and learn that you had an excellent experience with us from the moment you arrived to the moment you left. Rest assured that I will share your kind words with our entire team. Guest experience is something our team of colleagues take great pride in, so we value your feedback. My team and I look forward to welcoming you back to Holiday Inn Chiangmai again in the not too distant future! Yours sincerely, Sebastien Wilson General Manager
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We have came so many times to this hotel. Since different hotel chains have took over. Standard size of the rooms are humongous, surely the biggest in Chiang mai. Location is not the best but there are many ways to reach the center of the city by red truck or tuktuk. We always try to experience, different hotels but when things get last minute, Holiday Inn has 3XX rooms and still is a very good option and good value for money. We alway find a room there. Breakfast is quite nice, products are average cannot distinguesh itself for the quality but sufficient for a standard breakfast, more than enough to say the least. Staff is very well trained and super helpful in anything you need. Not all rooms have removed the floor carpet that is the less hygenic option you can have these COVID days in a hotel room. Some of them are already wooden floor and hopefully they will change them all. The view are nice, they have 2 options city and river view. The beds are outdate, mattres is old and outdate they should start looking at this as they look really old.
Although all this CONS is a very comfortable hotel to stay and value for money is their KSP
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip:choose wooden floor rooms and river view, higher floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I use this hotel for writing and study, and for completing consulting reports. The Corner King is perfect. Big desk, separate dressing area. Centara has taken over from Holiday Inn with good and bad results. Breakfast is mainly Asian and catering to large numbers of Korean tourists, so Western dishes are minimal. They used to have excellent bacon, now no bacon. But a good egg bar and plenty of stir fries. The bad news on two fronts. First, the fitness room lockers are in poor shape, broken lockers, broken shower heads, no hot water. The Sauna, however, is great. Second, this hotel is outside of the the center of Chiang Mai, not just outside of the Old Town. Holiday Inn had van service to the Night Market and Sunday Walking Street. Now no vans. Songtheows (red trucks) are much less frequent in front of hotel than in the past, so you need to be able to use Grab for rides. There are tuktuks available outside the hotel, and they are not as expensive as a few years ago. So an option. Fewer service people around. But I have to say that they treat me very well. And I will still go there for my business writing.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Good for golfing holiday, short stays, for me mostly a place to get some business writing done.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Centara Riverside Hotel Chiang Mai
Responded 30 Mar 2024
Hello, lora0413 We truly care about your experience with us during your stay. Thank you for choosing our Centara Riverside Hotel Chiang Mai for your travel needs. This will indeed help us improve for you and other future guests. About the details you mentioned, I'm very sorry you have had that experience. We take this very seriously and I will share it with the hotel's management so they can take action immediately. Our guests are the reason why we love our job and strive to deliver the highest standards of accommodation. Our team can't wait to serve you again soon. Alejandro G. Case Manager IHG Hotels & Resorts Service
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Room was cleaned daily, and the staff were so slow to responds to any inquiries. Gym is clean and good enough equipped, and pool is relaxing. I liked the cleanliness and location the most .. Almost forgot about their breakfast, big buffet with lots of options. Only went once, because I mostly just ate at restaurants around the city. Very affordable for the service. Big let down was internet speed was so slow for all devices they could not fix
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Orathai T, Personal Assistant to General Manager at Centara Riverside Hotel Chiang Mai
Responded 4 May 2020
Dear sanfranann44, Thank you for selecting Holiday Inn Chiangmai and for having taken the time to share your reviews of your recent stay at our hotel. We regret to learn that we did not fully meet your expectations during your stay this time. I am concerned to read your disappointing experience with the internet services. I understand your frustration and will certainly address your comments with our IT Manager to look into the cause of the internet connection and ensure any further guest dissatisfaction can be avoided. It was a pleasure to have you as our guest and I do hope you give us the privilege to continue to serve you in the near future. Yours sincerely, Sebastien Wilson General Manager
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The lobby of the hotel is beautiful, which I then expected to carry over to the rooms. The room, while spacious, is clearly in need of a refresh and update. The beds were not comfortable at all, and the air conditioning in our room barely worked. The other issue we had was a lack of outlets near the beds, or anywhere really. You'd think in such a large room there would be more! Anyways, the pool was nice, but that was about the only other thing we checked out.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Orathai T, Personal Assistant to General Manager at Centara Riverside Hotel Chiang Mai
Responded 26 Feb 2020
Dear 93kirsteng, Thank you for taking the time to share your valuable review with us. The comfort of our guests is extremely important to us, so we are very sorry to hear that you were not satisfied with your experience. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again in the future, so that we can provide a better experience. Yours sincerely, Sebastien Wilson General Manager
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This was my first time in Chang Mai, as well as my first time with this brand.
I loved the fact that they sent me a mid stay survey to gauge my well being staying at their hotel, I’ve never had that before, so that was a pleasant surprise so whomever idea that was, great thought! On them receiving my survey results the manager came to address my concerns, which I thought was a very lovely touch. He addressed my concerns and told me how they were going to be resolved. He subsequently checked in on me regularly to ensure that my stay was running smoothly as expected and whilst I was checking out he came to say goodbye and hand me his business card so that was a very lovely touch. He maintained his care and concern of my well-being throughout my long stay, so thank you.
The hotel room that was a lovely size, especially for someone who is long stay the only negative thing I would say was the bath towels, in fact all of the towels in the hotel were not fluffy as I would’ve loved them to be, the rooms are clean daily and sometimes I didn’t leave my room till 1pm but on my return my room was cleaned so a special shout out to housekeeping. The breakfast gets kinda repetitive after awhile. But lunch time there were many options both in-house and around the hotel area.
The main improvement I would suggest is the information provided on some booking sites about the shuttle service to the night market etc, it doesn’t exist any more. I actually booked this hotel over another with this incorrect information.
We all know that hotels can fall short on occasions, but it’s how they deal with the shortcomings that makes the customer return.
Overall the staff of Centara Riverside were excellent from the door person, the reception staff, to the lounge bar area, so thank you for making my long stay very memorable and I will return shortly.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip:As others have said the walls can be thin at times but once my tv was on, I didn’t really hear...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Orathai Thisa, Owner at Centara Riverside Hotel Chiang Mai
Responded 24 Sept 2023
Dear A4DR3A, Thank you so much for taking the time and sharing your feedback from your recent visit to the Centara Riverside Hotel Chiang Mai. We are glad to see that you enjoyed your time at the hotel and were very satisfied with the cleanliness and spacious rooms. It's also great to hear that the staff were friendly and was able to make your stay that much more enjoyable. We would like to thank you for the feedback regarding the booking site. We have shared this with the team to ensure we can address it as soon as possible. Once again, we genuinely appreciate your feedback. It was a pleasure hosting you, and we hope to welcome you back in the future, providing you with an even more enjoyable stay. Please do not hesitate to reach out to us directly to ensure everything is in order with your booking. Yours sincerely, Centara Riverside Hotel Chiang Mai Management Team
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We had productive, engaging and fun 4 days at this amazing property led by General Manager Alex. His team arranged our transfers back and forth from Chiang Mai international airport which is not more than 10 minutes from the hotel at a given smooth traffic day. I visited central mall on one of the days i was there, central mall had good options for shopping is is not that far away either.
We had good authentic thai cuisine during our time and most important we enjoyed and had fun during our group meeting which was the main purpose we were there for. The gala dinner on the last evening was very well organized. Not to forget the turn down goodies every evening which had a story to tell.
Well done to Centara Riverside team at Chiang Mai.
Thank you and best regards,
Peter Dsouza
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quite a bit of sun, depending on where you sit. The problem we had was finding shade, rather than sun, (which you could probably sit in all day as it is not a shady pool area). The sun was very strong, even in February. Remember that Chiang Mai is quite a bit higher than sea level, so not much protection from UV in the atmosphere, so you will need a very high factor sun protection.
Glad you enjoyed it , if u want a good lounge in bangkok the holiday inn silom has a great club lounge, small but well set out with a toilet and nice food for breakfast and evening cocktails with snacks of high quality and the staff and service is good, they have an outside balcony too , as a smoker it was good to have the option and the views are great too. i have stayed in many hotels all over Thailand mostly chain hotels but if u need any advice in the future on hotels in Thailand , Indonesia Philippines Malaysia Hong Kong drop me a note
There are more places to choose from in the Chiang Mai area.
PRICE RANGE
HK$328 - HK$452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chiang mai hotel chiang mai, chiang mai holiday inn, sheraton chiang mai
FORMERLY KNOWN AS
Holiday Inn ChiangMai, an IHG hotel
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
526
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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