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4.5
#260 of 1,252 hotels in Bangkok
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience refined luxury and travel smart at Royal Orchid Sheraton Hotel & Towers. Discover our five-star hotel haven on the enchanting Chao Phraya River in vibrant Bangkok. Delight in our location opposite ICONSIAM and next to the Chao Phraya River Cruise Port, along with the convenience of our shuttle boats to iconic attractions. Unwind in elevated river view hotel rooms and suites. Rejuvenate in marble-clad bathrooms and Sheraton Signature Sleep Experience beds, then savor our enticing on-site restaurants and bars. Introducing Siam Yacht Club, our culinary gem blending modern European cuisine with traditional Asian influences. Enjoy indulgent amenities like resort-style pools, meditation gardens, steam rooms, tennis courts, and a Sheraton Fitness center. With 43,000 square feet of venue space overlooking the river, create unforgettable MICE events. Simplify and elevate your stay in the heart of Bangkok at Royal Orchid Sheraton Hotel & Towers.
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Set against the backdrop of Bangkok's picturesque riverside, the Royal Orchid Sheraton Hotel & Towers garners praise for its spacious rooms with captivating river views, though reviewers often suggest that room refurbishment could enhance the overall experience. The cleanliness of the hotel is widely commended, with guests consistently noting the well-kept facilities and diligent housekeeping.
While the service receives mixed reviews, ranging from friendly to occasionally disappointing, the cultural atmosphere, complete with live Thai music, is a highlight. Despite some dated aspects, guests find the central location ideal for exploring Bangkok and the amenities, including the shuttle boat and various pools, add to the hotel's value for many travelers.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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The hotel is beautifully situated at the shores of Chao Phraya river. It has its own quay and bout that takes you over to the new chopping centre ICONSIAM on the opposite side of the river and a little down the river to the sky train station. About one 100 meters from the hotel is the communal quay that is frequented by several boats and boat lines. This is also a small shopping centre with many antique and art dealers among others. All the rooms have a river view due to the very smart layout of the building with only the corridor windows heading to the city. The junior suits that are on the club levels, from 17 and up, are spacious with a living room and a bedroom and places to put your clothes and other stuff. The bathroom is also pretty large with a good shower area and also with a bathtub for traditionalists. They are probably a tiny number nowadays. However, the furniture and the carpet look old and not very attractive. This together with the carpets in corridors and other public areas devalue somewhat the impression of the hotel and should be updated. Otherwise the hotel looks good and lives up to its five-star level in the lobby, restaurants, the gym and pool area. The club levels have a own dining room at the 27th floor for breakfast and drinks in the late afternoon. When you also can get a lot of different snacks together with your drink. Very nice indeed, so I do recommend picking one of these rooms. One very important quality of this hotel is their staff. They are plentiful, competent, helpful and very nice.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:The junior svits at the club floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ROSHERATONBANKOK, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 11 Feb 2020
Dear Hansolofh, It was great to read your detailed feedback for your recent stay with us. Many thanks for choosing Royal Orchid Sheraton for your stay in Bangkok. I’m pleased to know that your stay has been a delightful one and that you enjoyed the Chao Phraya river views, our complimentary shuttle boat connection to the BTS skytrain means access to the rest of the Bangkok is so easy. On another note, we are currently working on an improvement plan for the property and I hope one day you will return to find us a very different hotel. We thank you for this opportunity and we look forward to welcoming you back to our hotel, next time you visit Bangkok. Sincerely yours, Michael Schlueter General Manager
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We stayed here for 3 nights and enjoyed our stay. We were in room 1022 and had beautiful view overlooking the river. The room was very large, with floor to ceiling windows. It was well lit and had reading lights. The bed was extremely comfortable. The bathroom had a large mirror that was well lit, a high bathtub with a hand held shower. But beware of scalding - the hot water is VERY hot. All amenities were provided, with a safe, huge TV having many channels, desk with light.There was a stuffed sitting chair also. The hotel lobby and other areas were very nicely appointed. We had breakfast each day and it was a nice variety. The location is great, with free ferries to take you across the river to the large mall across the way.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 17 Feb 2020
Dear Suzy R, Thank you for choosing to stay with us at Royal Orchid Sheraton. It is good to hear that you appreciated the hotel’s facilities especially the room overlooking the spectacular river views and our breakfast. Our complimentary shuttle boat gives indeed an easy access to the city’s shopping areas and main attractions. I hope to see you again, if your travels bring you back to Thailand. Sincerely yours, Michael Schlueter General Manager
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The Royal Orchard Sheraton delivers everything you would expect from an international chain. Large room, comfortable bed and good service. The breakfast is a huge international buffet and can be enjoyed outside on the terrace or inside. There are 2 pools, good for cooling off after a day's sightseeing. The hotel is walking distance from Chinatown and next door to a jetty where the river taxis stop so easy access to the main old city sites and also the leisure complex downstream. The hotel has a free shuttle service linking it, the shopping mall IconSiam and the BTS station. An e all rooms have a river view, river taxis and long tail boats during the day and the brightly lit party boats at night. I got a special deal which made it worth staying in a 5 star hotel but the best really was the access to the river and the ease of getting around.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 27 Jan 2020
Dear aldon Thanks so much for letting us know you had a great stay at Royal Orchid Sheraton. We are committed to delivering a great hotel experience for all our guests and I’m glad we were successful during your stay at Royal Orchid Sheraton. I'm happy to read you had a great stay and that you enjoyed your room with river views, the service from our associates, the breakfast buffet and the shuttle boat service that connect us to the nearby tourist attraction along the riverside and connects directly to BTS station. Please do let us know if your travels take you to Bangkok in the future as we would be delighted to have you back as our guest. Sincerely yours, Michael Schlueter General Manager
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The arrival was surprised me since I just open the car door, the bell man (or uncle) came right away from the door to help me pick up all the luggage, not even need my asking.
The front desk is very professional and welcoming, well arranged my request due to partners birthday, they even arrange the maid to help me on the decorations, really appreciated. There were many guests checkin due to the CNY, but my check in was handled smoothly without any waiting.
All the rooms here are facing river and my room is on the 27th floor and facing iconsiam, which is very nice view while chilling at the room. Also, the ceiling to floor window let you feel the view is part of room
The hotel is aged, this is not deniable, so you can see the history from the decoration and in room facilities. You can see them trying to meet the new gen needs by set up a 50” LED smart TV, it would be great if they have the HDMI input next to working desk.
During the pandemic, Sheraton Club is closed, so the lounge service is moved to the Feast or Giogio depend on the numbers of club room or platinum guest checked in. Luckily we were in the super busy timing, so the service was provided at Feast in almost “buffet” style which is way to much to spoil the customers. Sheraton provides variety of salads and hot foods such as gra pao beef, Thai curry, fired noodles, also mock tails and deserts. You could almost have it as an official dinner 😂😂, only one little thing can be done better-the coffee beans need a change, then everything will be perfect.
Special thanks to the club manager David and his team Ice who took care of us very well during the lounge time. You can feel their passionate of helping and accommodating the guest, I really appreciate that. David’s talk is friendly and make you feel like staying here as home of a very welcoming friend host. While the 2nd night at lounge, Ice could even recognize us and help to arrange entering while we were stuck in the queue at the entrance due to other guests with some issues.
Also, I would like to thanks the F&B team help on the CNY dinner arrangement, because i have updated my guest number many times and they helped to arrange it wonderful river front view, all my guests were so glad with the nice food and great fireworks
By the way, the main pool is unbelievable with a depth 3m as hotel pool. So I can do some basic diving practice here and relaxing in the pool since the depth avoid young kids here 🤣
Anyway, thanks to the Sheraton and the team, it gave me a memorable CNY and partner BD celebration. Hope to see come renovation in the future to be able to compete with newly coming river side hotels. 🥰
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Schlueter, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 16 Feb 2021
Dear ericinthailand Many thanks for sharing this wonderful review of your stay with us at Royal Orchid Sheraton. We work hard to provide a memorable hotel experience for all our guests, and I’m delighted to know our efforts have been successful! I know that our team will be very happy to know how positively they impacted your visits to Bangkok. I’ve shared your feedback with my team, and I’m sure they all join me in looking forward to your next visit. Sincerely yours, Michael Schlueter General Manager
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I’ve stayed at this particular hotel many times in the past and despite it being a bit old I’ve always enjoyed it. Also it hold some sentimental value to me.
However, It’s just not very good anymore and next time I’ll try something else (eg Shangri-la where I stayed two weeks ago which is so much better or something newer).
Since I stayed at Sheraton Orchid last time (1 year ago) it’s just declined in terms of standard, service, quality etc. Overall just not a great experience. Here are few of my experiences to back up the claim:
1. Made an order through room service. After an hour nothing! I then called room service only to be told off that they had never received an order from me. Then I spoke to the manager and the order came 15 mins later. What I received was just horrible. Cold, tasteless and what was supposed to be a spaghetti carbonara was just spaghetti with cream pored on top. I sent it back and left it at that. See pic.
2. Speed of service at the pool is ridiculous. On two occasions I waited 15 mins (kid you not) before they came and took my order despite having had eye contact with them. Sometimes the staff is nowhere to be seen and you’re just sat there. I’ve also gone up and asked for service only to be sat there waiting again.
If the staff would just walk around and make sure everything is in order and if guests have what they need they will make a lot more money.
3. Had a drink at the outside bar. I received a drink filled with rotten mint leaves. I obviously raised this but there was not much response and it was just left there.
Finally, the hotel just seems a bit dirty overall. I know it’s a bit old but it just seems a bit miss kept - beyond the point where it’s just the old charm.
I really think the management needs to get their house in order and bring this hotel back to its high standards. They are really not doing much for the brand and it’s global reputation.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 6 Feb 2020
Dear 106casperh, Many thanks for choosing Royal Orchid Sheraton for your riverside stay again and I do appreciate you taking the time to share this feedback on your recent stay with us. I have shared your comments with the teams to ensure this remains an isolated issue and is corrected moving forward. Thank you very much for bringing this to our attention and I hope to have the opportunity to better your experience with us whenever your travels bring you back to Thailand. Sincerely yours, Michael Schlueter General Manager
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The Royal Orchid Sheraton has comfortable rooms, most of which look out on the Chao Phraya and over to Longsan Plaza and Iconsiam. You can get the free Iconsiam, or hotel, shuttle across to the plaza. It is also very handy for the expressboat which, at ฿15/head each way, will get you up the orange line to the old-city stop at Tha Chang (Pier 9) for the Grand Palace, Wat Phra Kaeo, Wat Pho and the National Museum or Pier 8 for Wat Arun. The breakfasts are great and we had exemplary service from the concierge, especially Boonmee Tangwong and his collegaues, who both guided us and organised our return taxi to Suvarnabhumi for ฿500 (around £14); this included the toll surcharge. Nice hotel with great WiFi but could be a bit noisy at night from its convention centre’s function rooms.
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Date of stay: January 2020
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ROSHERATONBANKOK, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 20 Jan 2020
Dear Ollerbarrow, It was great to read your detailed feedback for your recent stay with us. Many thanks for choosing Royal Orchid Sheraton for your stay in Bangkok. I’m glad you enjoyed our riverside location and our new neighbor ICONSIAM, it’s so convenient to travel from this location with shuttle boats connecting us to the Skytrain and the rest of this fascinating city also I surely will pass on your kind words to Mr. Boonmee, Concierge team and the rest of our team, I am sure this will inspire them even more. It would be a pleasure to have you stay with us again if your travels ever bring you back to Thailand and I wish you all the best in the meantime. Sincerely yours, Michael Schlueter General Manager
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This hotel was great. Courteous staff who always greeted and anticipated all our needs. Great restaurants (we ate the in Thai restaurant once and in the River side Grill twice) which won't break the bank and still served great food. They have a free ferry from the Hotel and IconSiam which is just across the hotel. Nice large rooms (we got the ones with 2 large beds - we got 2 rooms for 4 nights) The only let down, was at the end, when we were leaving and going into our van to the airport, we were left on our own to fend for our bags even when there were 3 bellhops doing nothing in the front door (which was the total opposite of our experience when we arrived) Don't get me wrong, we were willing and able to carry our bags on our own, but when the service was excellent from the moment we entered the Hotel only to be let down as we were leaving makes me feel like they were saying..."ok. so you are already leaving so we don't really have to put our best foot forward." Other than this rather small encounter, the Hotel was perfect.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip:all rooms are river view, the price difference will depend on your floor of choice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 12 Jan 2020
Dear MarLFern, Thanks so much for sharing such a thorough review of your stay with us at Royal Orchid Sheraton. It sounds like you had a wonderful time exploring the Chao Phraya riverside and it’s so convenient to travel from this location with shuttle boats connecting us to the Skytrain, ICONSIAM and the rest of this fascinating city. The cuisines at Thara Thong and Riverside Grill certainly are something to be experienced and I’ve shared your kind words with Chef and his team so they know their efforts have been recognized. I have also shared your feedback with my leadership team for further improvement. We look forward to welcoming you on your next visit to Bangkok. Sincerely yours, Michael Schlueter General Manager
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Had a two night stay at the Sheraton. The room was clean and modern while the view of the riverside was simply awesome. Sat at night simply watching the world go by and then realising I simply must get some sleep !!! Staff were amazing and helpful. Breakfast buffet was very good with lots of variety. We ate late on arrival at the lounge bar on the ground floor and the food was averagely priced as well as the drinks for such a high class hotel. The grounds were very nice and although being in central downtown Bangkok the swimming pool Area and gardens are a oasis of calm and relaxation. We had a great stay also the shuttle boat is handy every half hour to cross the river to the Siam shopping centre and then onward to the nearest sky train station. The hotel is also conveniently located by the pier for the river boat taxi to get around town via the river.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 29 Jan 2020
Dear krc01, I do appreciate you taking the time to share this feedback on your recent stay with us and I’m very happy to know you had a good stay at Royal Orchid Sheraton. I’m glad you enjoyed our riverside location and our neighbor ICONSIAM and it’s so convenient to travel from this location with shuttle boats connecting us to the Skytrain and the rest of this fascinating city. Next time you feel like another relaxing stay overlooking the Chao Phraya, I hope you will stay with us again. Sincerely yours, Michael Schlueter General Manager
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Stayed for three nights prior to travelling back to UK. Wonderful location right by the river. Our suite had floor to ceiling windows which allowed for great views in both directions of all the river traffic. Many boats are lit up at night and adds to a great evening vibe. There is a free shuttle boat that takes you to a shopping complex called Iconsiam. Shopping wise the outlets are pretty much the same as any major city but for foodies and anyone interested in buildings/ feats of engineering it is quite something. Many street vendors and food outlets are a short walk from the hotel. Our room was a little tired and the damaged flooring and iron mark in the carpet was the first thing we noticed on arrival. It did not detract from a comfortable stay however. The bed was so inviting and delightful it was a struggle getting out of it in the mornings. Breakfasts are good and with so much variety. The Lounge was very popular and on two occasions was full and we were unable to find a place to sit. The evening happy hours are, i would suggest too short to accommodate every guest who takes drinks before dinner. The two swimming pools are lovely and I even had a roving peacock come up and say hello, thankfully before the awful din they make!! Staff very efficient and welcoming.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:If your haven`t spent all of your holiday money then go for a suite, they have terrific views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 16 Feb 2020
Dear Elliekarl, Thanks so much for choosing Royal Orchid Sheraton for your stay in Bangkok. I appreciate you taking the time to share your comments, it’s good to know that you were happy with your visit and that you enjoyed our riverside location, the hotel’s facilities especially the complimentary shuttle boat service and our two pools. Hope that you will stay with us again. Sincerely yours, Michael Schlueter General Manager
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MY Husband and I stayed here at the beginning of our holiday in Thailand. Checking in was very quick and one niggle it would have been to be welcomed with a drink after a long journey. But overall great location and everything clean . Great pool areas and plenty of fresh towels on hand. We were offered an upgrade at a good price for a club room which gave you access to the club lounge on the top floor and everyday at certain times you were offered free drinks and food including cocktails were amazing and felt very spoilt. Overall great location and easy access for transport . Definately be back next year.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Royalorchidsheraton, General Manager at Royal Orchid Sheraton Hotel & Towers
Responded 1 Mar 2020
Dear barb622018, Thanks so much for choosing Royal Orchid Sheraton for your stay in Bangkok. It’s good to know that you were happy with your overall visit and that you enjoyed the service and our facilities. I hope you will be back for another great family holiday here. Sincerely yours, Michael Schlueter General Manager
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Jakarta, Indonesia257 contributions70 helpful votes
The Royal Sheraton's shuttle boat service starts from 9AM - 10PM if i remember correctly. It goes every 30 mins from the hotel with a lunch break from 12PM-1PM. They stop at IconSiam mall and Sathorn Pier (to transfer for the Hop On-Off Boat Service) and BTS.
For your question 1: From 9am to 10pm, every 30 min, except for the lunch time they stop operating (from noon 12:00 to 1pm). Schedule may change.
As each room type may have different bed size, I suggest you check with the hotel directly or contact the Marriott reservation call centre.
I suggest you to check your room rate conditions. Some rates do include breakfast at their reataurant FEAST, some rates without breakfast for night stay only. Marriott reservation or the hotel itself can normally tell you more about your room rate, but I suggest to contact Marriott Reservation as many of the hotel staffs are not familiar with room rate conditions.
There are more places to choose from in the Bangkok area.
PRICE RANGE
HK$1,274 - HK$1,671 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal orchid sheraton hotel and towers, sheraton royal orchid, sheraton bangkok, royal orchid sheraton bangkok, bangkok sheraton
LOCATION
ThailandBangkokRiverside / Bang Rak / Silom / Si Phraya
NUMBER OF ROOMS
726
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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