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Hotel Des Mille Collines

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2 KN 6 Ave, Kigali 1322 Rwanda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (473)
Dining (44)
Room & Suite (24)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Des Mille Collines
Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 123 hotels in Kigali
Location
Cleanliness
Service
Value
Welcome to Hotel des Mille Collines The legacy of hospitality in Rwanda for more than 45 years Inspired by Rwanda’s unforgettable geographical terrain, the hotel derives its name from its motherland known as the “land of a thousand hills.” Inaugurated in 1973 as the premier grand hotel of the country and becoming a shelter to, a light of hope in the darkness for a terrified crowd of up to 2,000 people who were saved by the hotel opening its doors in 1994 during the Genocide against the Tutsi; Hôtel des Mille Collines is surely the most famous hotel in Rwanda. Located in the central business district, the hotel allows you to enjoy the breathtaking views over the hills of Kigali while indulging in culinary delights from casual to fine dining, international cuisine to local signature dishes!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Entertainment staff
Evening entertainment
Airport transportation
Secured parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Minibar
Flatscreen TV
Complimentary toiletries
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Swahili
916Reviews9Q+A100Room tips
Traveller rating
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Popular mentions
Psyntax wrote a review Sep 2021
Scottsdale, Arizona47 contributions11 helpful votes
This hotel is in the process of a remodel and the phone in your room will not contact anyone except if you use the "room service" button. That is the only line where someone will answer. We had an unfortunate experience where I needed to get a hold of a doctor in the middle of the night and could not reach anyone to help me. It was a bit frightening, in that, i was in a different country and had no idea of who I may contact. Fortuneatly we had Global Medical care and I was able to reach a doctor via telephone. Secondly, the following day, we were hoping to get some sleep before a midnight flight because we had not slept the night before and there was a hip hop dj playing music outside ALL DAY! We heard nothing but base the entire day until 5:00 pm. It was the worst hotel experience I've ever had. In addition, two days of cold showers. Good luck with this hotel if you are staying there. It looks good but it's not!
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Refuse a room over the restaurant on a Sunday unless you like LOUD Base noise.
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debndon wrote a review Sep 2021
Phoenix, Arizona101 contributions74 helpful votes
We were given a chic suite that had been recently updated and was decorated in a mild African motif with a transitional modern flair. Unfortunately I don’t think the room had been tested by actual guests, resulting in a number of minor inconveniences – no place to hang your wet towel in the bathroom, no outlet for the hair dryer in the bathroom, the cord to the coffee machine was not long enough to reach the outlet, no coffee pods for the coffee machine and the air conditioning unit in the bedroom didn’t cool. The room looked great but didn’t function well. Still, we were happy to have the extra space as our flight was delayed from a 12:50pm departure to a 23:45 departure. The hotel grounds are well appointed with a spacious bar and outdoor dining area, great pool and surrounding gardens. The service in the bar/dining area is super slow. Lots of hotel staff milling about but getting someone to actually bring you a menu, drinks and food is a lengthy waiting game. Once the food arrived it was hit or miss, some dishes were well prepared and served hot others had been sitting somewhere and served barely room temperature. The breakfast buffet is well done with an excellent assortment of cut fresh fruit all nicely ripened and tasty. During our stay the reception area was being redone which made communication with the reception difficult. You had to either call room service or walk down to the interim reception area. That said requests were handled quickly and efficiently. We had a number of documents that needed to be printed for our onward travels which were delivered to our room. Our biggest complaint was the afternoon DJ that played a loud dance music mix until 5 in the afternoon. As we had a midnight flight we were trying to get some rest after lunch and were unable to sleep with the loud bass pumping through our room.
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Date of stay: September 2021
Rooms
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Ishema D wrote a review Aug 2021
1 contribution
I had the best experience at Hotel des Mille Collines, it is among the best hotels in Rwanda and the service and care I received there proved it correct. I had an amazing stay there, their staff is very proffessional and the service quality is impecable. If you stay at Mille Collines I recommend you ask for a room with a view to the pool and/or the city, the scenery is beyond amazing to witness at night.
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Date of stay: August 2021Trip type: Travelled solo
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been there wrote a review Jul 2021
10 contributions6 helpful votes
Service is a bit inconsistent, but when it is there, it is very good. Now is the COVID “reopening” period. Only the pool bar and pool are open. Few patrons, no live entertainment. The room is small but comfortable. The TV is very old with few channels. Housekeeping, room service, and food are good.
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Date of stay: June 2021Trip type: Travelled as a couple
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davestly wrote a review Nov 2020
Ashford, United Kingdom471 contributions200 helpful votes
I ended up here because it was one of the approved hotels for people that needed to quarantine on arrival. The Rwandans are thoroughly well organised on this. From getting off the aircraft all the way though to arriving at the hotel, everything was right. I was lucky. Getting tested about 3am when I arrived, I had a negative result soon after I awoke and was moved from the quarantine floor. The hotel was nearly empty when I arrived. It got a bit more busy after a week. Food and service was generally excellent. Everything worked well, reasonable internet, reliable power etc. The only annoyance was being approached by a prostitute one evening in the bar. That is not what I expect in a hotel of this standard.
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Date of stay: November 2020
Rooms
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Response from Claire Kangwage, General Manager at Hotel Des Mille Collines
Responded 24 Nov 2020
Dear Guest, Thank you for staying with us and taking the time to share a review. It is a pleasure to know that you had a good stay albeit the incident at the bar. We are glad that you appreciated Rwanda's organization right from the airport to the hotel; the COVID-19 tests, results, the accommodation and culinary at the hotel, the internet and power. Your concern regarding the incident at the bar has been raised with our security team and will be looked into. Please accept our apologies for the inconvenience caused. We truly appreciate your objective feedback. Looking forward to hosting you again. Stay Safe. Best Regards,
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PRICE RANGE
US$135 - US$210 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Kempinski
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
112
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Frequently Asked Questions about Hotel Des Mille Collines
Which popular attractions are close to Hotel Des Mille Collines?
Nearby attractions include Kandt House Museum (0.3 km), Saint-Famille Church (0.3 km), and Azizi Life Boutique (0.3 km).
What are some of the property amenities at Hotel Des Mille Collines?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Des Mille Collines?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Des Mille Collines?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Des Mille Collines?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Des Mille Collines?
Conveniently located restaurants include Fusion Restaurant, Khana Khazana, and Heaven Restaurant & Boutique Hotel.
Are there opportunities to exercise at Hotel Des Mille Collines?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Des Mille Collines have an airport shuttle?
Yes, Hotel Des Mille Collines offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Des Mille Collines located near the city centre?
Yes, it is 0.4 km away from the centre of Kigali.
Are any cleaning services offered at Hotel Des Mille Collines?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Des Mille Collines offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.