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No 5 KN 29 Street Kiyovu, Kigali Rwanda
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (129)
Room & Suite (79)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
Updated 17/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 122 hotels in Kigali
Location
Cleanliness
Service
Value
Travellers' Choice
The Retreat is a 20-room luxury boutique hotel created by the American owners of Heaven and brought to life by an extraordinary team of Rwandan builders and craftspeople. Heaven has trained over 2,000 Rwandans in hospitality skills since 2008. The Retreat is Kigali’s first eco-friendly resort and features solar electricity and locally-crafted furniture from a Tanzanian sustainable teak farm. Luxury amenities include organic, handmade mattresses from England, expansive custom-built rooms with peaked ceilings, front and rear private patio areas, bathrooms with indoor and outdoor rain showers, a heated saltwater solar powered swimming pool, hot tub, sauna, spa, and fully equipped open-air gym. We are excited to announce that 8 brand new Luxury Pool Villas with private pools, a new wine lounge, an expanded spa, and our private Horizon conference and event space with views of Kigali opened in April 2021. Fusion Restaurant and Bar offers delicious, local farm-to-table cuisine, refreshing cocktails and wellness menus designed by our Mauritian Executive Chef. Through our sister company, Heaven Tours, we offer curated tour services for the gorillas, safari, and unique experiences that highlight the best of Kigali, including our fashion, art & culinary tours as well as urban bush dinners for groups by reservation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Aerobics offsite
Archery offsite
Bowling offsite
Canoeing offsite
Patio
Squash offsite
Tennis court offsite
Walking tours
Board games / puzzles
Children's playground
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Swahili
217Reviews1Q+A43Room tips
Traveller rating
  • 200
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  • 1
  • 3
  • 2
Time of year
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Popular mentions
muchtravelled001 wrote a review 19 Sep
Nimes, France163 contributions201 helpful votes
Our stay here was for the compulsory quarantine while we awaited covid test results but the hotel was gorgeous and the staff friendly and efficient and made the stay a real part of the holiday. We actually wished we could have stayed longer. Having a small courtyard so that we could be outside for the afternoon was a bonus and the room and bathroom were excellent. The staff made sure our results were checked as soon as possible so we could then eat in the restaurant. Covid protocols were followed carefully and we felt safe throughout.
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Date of stay: September 2021Trip type: Travelled as a couple
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JordiEnkosi wrote a review Mar 2021
Andorra570 contributions27 helpful votes
Hotel's Favourite
I stayed at the boutique hotel in early March 2021. It is hard to judge a hotel during Covid times and reduced staff numbers. The Retreat is an oasis of tranquility in an otherwise busy city. I was in town for meetings and really looked forward to my end of the day swims in its salt-water pool. Albeit a bit dark, the rooms are large and comfortable and I wish I had had more time to enjoy the private patio and outdoor shower. I'd like to stress the quality of the mattress, exceptional, and the friendliness and willingness to assist of the hotel and restaurant staff, even during Covid times when we were just a handful of guests. The Retreat is now definitely my hotel of reference in Kigali.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: If you need a good night sleep, make sure you don't have a room by the inviting pool, it can...
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1 Helpful vote
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Response from Alissa Ruxin, Owner at The Retreat
Responded 10 Mar 2021
Dear Jordi, thank you for this lovely review, we are so glad we had the chance to host you during the early COVID days when our staff was a small family keeping things going! We are delighted you found the staff accommodating, and liked the mattresses! They are organic sheeps wool mattresses made in Devon, UK by a family owned company called NATURALMAT! Alissa
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JoelPG89 wrote a review Aug 2021
Seattle, Washington13 contributions
The Retreat at Heaven is an amazing place to spend your time in Kigali. The rooms are fantastic, the pool area is gorgeous, the restaurant is excellent, and the staff are very friendly, attentive, and professional. Next time I'm in Kigali, I'll definitely be staying here again!
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Date of stay: August 2021
Value
Location
Service
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Response from heavenrwanda, Owner at The Retreat
Responded 3 weeks ago
Dear Joel, Thanks so much for this glowing review of your stay at The Retreat! We deeply appreciate you taking the time to share positive feedback and look forward to welcoming you again! Alissa
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Shari F wrote a review Aug 2021
6 contributions
We loved our stay at The Retreat. Lovely and comfortable rooms, warm staff, and delicious food at the restaurant! The pool and outdoor restaurant setting are beautiful and relaxing, and the whole environment is warm and welcoming. Highly recommend!
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Date of stay: July 2021
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Response from heavenrwanda, Owner at The Retreat
Responded 3 weeks ago
Thank you for this stellar review! Alissa
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miley53 wrote a review Aug 2021
New York City, New York18 contributions3 helpful votes
We only stayed here for one night but I wished we had been able to stay longer! Our little house had it's own plunge pool and outside shower (and a great indoor one, of course!).. A beautiful room. The staff couldn't have been nicer. Ate dinner at The Fusion restaurant in the hotel, excellent.
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Date of stay: July 2021
Location
Cleanliness
Service
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Response from heavenrwanda, Owner at The Retreat
Responded 3 weeks ago
Dear Miley, We are so glad you enjoyed our new pool villas and the food at Fusion! We hope to welcome you for a longer stay in the future! Alissa
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PRICE RANGE
US$546 - US$756 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
20
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Frequently Asked Questions about The Retreat
Which popular attractions are close to The Retreat?
Nearby attractions include Saint-Famille Church (0.5 km) and Azizi Life Boutique (0.04 km).
What are some of the property amenities at The Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Retreat?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Retreat?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Retreat?
Conveniently located restaurants include Fusion Restaurant, Khana Khazana, and Heaven Restaurant & Boutique Hotel.
Are there opportunities to exercise at The Retreat?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Retreat have an airport shuttle?
Yes, The Retreat offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Retreat located near the city centre?
Yes, it is 0.5 km away from the centre of Kigali.
Are any cleaning services offered at The Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Does The Retreat offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.