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Kigali Marriott Hotel

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KN 3 Avenue Nyarugenge District, Kigali Rwanda
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (437)
Room & Suite (121)
Dining (73)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Kigali Marriott Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 124 hotels in Kigali
Location
Cleanliness
Service
Value
Travellers' Choice
Discover 5-star accommodations at Kigali Marriott Hotel. Situated in the heart of Rwanda's capital city, our sophisticated city center hotel in Kigali offers impeccable service along desirable KN3 Avenue in the city centre, near the financial district and Kigali City Hall.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Conference facilities
Parking
Paid wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Trendy
Hotel links
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545Reviews12Q+A79Room tips
Traveller rating
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Popular mentions
Greykl wrote a review 23 Oct
Tulsa, Oklahoma65 contributions28 helpful votes
+1
I recently returned from a stay a Marriott Kigali and already thinking about when I will return. When I originally booked this hotel I thought it was a bit dated from the pics, but when I arrived I was pleasantly surprised. This Marriott is very well kept, clean and just all around beautiful. The best part is the staff. The go out of there way to make sure that everything is great while you are staying there . Night, James and especially the early morning front desk manager (sorry I forgot the name) were extremely helpful and accommodating. The breakfast and the Spa were also standouts during the stay. I honestly can't wait to get back to Rwanda and stay at this Marriott.
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Date of stay: October 2021Trip type: Travelled with friends
Room Tip: Upgrade to the Junior Suite for my space and floor to ceiling windows.
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PittPanther93 wrote a review 23 Oct
Upper Marlboro, Maryland113 contributions52 helpful votes
I traveled to Kigali for a gorilla trek. Everyone at the Kigali Marriott was great. They made our stay so enjoyable. The associates went above and beyond to assist in every way. They helped arrange transportation, tour guides, and dinner. The lounge was open and stocked and the associate was always smiling and helpful. I cannot wait to return.
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Date of stay: October 2021
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EVerghese wrote a review 21 Oct
London, United Kingdom55 contributions36 helpful votes
We stayed here for 7 nights, and well, we loved every moment of it. We were very busy visiting relatives every day so to come back to such a clean, relaxing and spacious environment (even though the hotel was quite busy) was such a blessing. We didn’t think we could top the Radisson at the Convention Centre but we found a good deal online with one room with two double beds for two adults, two children - suffice to say, we were not disappointed. The service was excellent - from reception giving us the option of a bigger room and a late check out; the night time operator who brought me up a plug in to get rid of some annoying mosquitoes in the middle of the night; to the lovely staff and manager at breakfast. Rwanda is not known for its customer service, but the Marriott is a clear outlier. We loved the big pool which was impeccably clean every day, we loved the breakfast with the large array of options, we loved the gym and all precautions taken for Covid. All in all, a fantastic stay and we will be back. Tip of the hat to you Kigali Marriott.
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Date of stay: September 2021Trip type: Travelled with family
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Emmet B wrote a review 20 Oct
1 contribution
This property is one of the most beautiful properties in the world. I was helped by one of the representatives from the hotel who was very informative about everything. Emile who work for the hotel, thank you for making our stay the most memorable stay ever. Emile Thank you.👍
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: When traveling to Kigali, stay at the Marriott where you'll be in good hands.
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Response from Kigali Marriott Hotel Management, General Manager at Kigali Marriott Hotel
Responded 6 days ago
Dear Emmet B, Thank you for taking time to convey your feedback on the recent stay with us. We are delighted that our inspired service exceeded your expectations and that Emile’s brilliant hosting particularly made your time with us memorable and comfortable. It was our pleasure serving you and yours at Kigali Marriott Hotel, and we look forward to hosting you again soon. Kind regards, Uli Franzmann General Manager
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Brian W wrote a review Sep 2021
Brussels, Belgium229 contributions189 helpful votes
I booked the covid package here directly with the hotel and asked if my Bonvoy account would be credited, no problem the team said. Almost a month later this is still not visible on my account, i've mailed the reception desk more than 10 times and I do not get a response. I had some early mails from Marine Uwimanzi and the concierge Appoline Uwase but nothing since, really frustrating. Marriott sort your processes out.
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Date of stay: September 2021
Location
Cleanliness
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Response from Kigali Marriott Hotel Management, General Manager at Kigali Marriott Hotel
Responded 2 weeks ago
Dear Brian W, Thank you for taking time to post a review on your recent experience at our hotel. We sincerely take this opportunity to extend our apology for any inconveniences. Having contacted our Front Office, your points were credited to the account you used to book, which may take some days for them to actually show. We remain at your service should you need any further assistance. Best regards, Uli Franzmann General Manager
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PRICE RANGE
US$230 - US$381 (Based on Average Rates for a Standard Room)
LOCATION
RwandaKigali ProvinceKigali
NUMBER OF ROOMS
254
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Frequently Asked Questions about Kigali Marriott Hotel
Which popular attractions are close to Kigali Marriott Hotel?
Nearby attractions include Go Kigali Boutique (0.04 km), Saint-Famille Church (0.3 km), and Union Trade Center (0.3 km).
What are some of the property amenities at Kigali Marriott Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Kigali Marriott Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kigali Marriott Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kigali Marriott Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Kigali Marriott Hotel?
Conveniently located restaurants include Cucina Restaurant, Iriba Bar and Terrace, and New Cactus.
Are there opportunities to exercise at Kigali Marriott Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Kigali Marriott Hotel have an airport shuttle?
Yes, Kigali Marriott Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Kigali Marriott Hotel have airport transportation?
Yes, Kigali Marriott Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kigali Marriott Hotel?
Yes, dry cleaning and laundry service are offered to guests.