The price was great (even during a football weekend). All of the staff members we encountered were VERY polite, personable, and helpful (front desk, wake up call, cleaning staff, etc..). We will definitely stay here again!
Spent our wedding night there 40 years ago then again last weekend on our anniversary. Great staff and good clean hotel. I recommend the Honeymoon package: Champagne, Chocolate covered Strawberries and a Rose left in your room all for a very good price.
We were apprehensive when we saw the rate for a room, that this would be a nice hotel. We were over the top pleased! What good value for the price! The location was quiet, being a little further from the interstate. The staff was super friendly, from the front desk to the restaurant hostess and waiters. It is beautifully decorated. But the best was the cleanliness! We appreciated how the bed was made up, with careful detail to how the fresh linens were put on, if you understand what I mean. Everything was spotless! We will definitely stay again!
Overpriced for what you get! This hotel needs serious updates in order to charge the prices they do! It was nice to have a restaurant and bar on site but if you don’t like the food channel don’t plan on sitting at the bar and watching a game the bartender isn’t keen on changing the channel. Stairwell smelled like dirty diapers and is needed to get to some of the rooms.
We were visiting Ames fora wedding. The hotel was booked for us. Not mowing what to expect. I was pleasantly surprised. It an older building, but has been well maintained. Rooms are spacious, but not what I would call big. Couple of critiques. There was no plugins near the coffee maker. & the windows didn’t look like they had been cleaned on the out side for a while. ( but I hadn’t planned on sitting in my room all day & looking out of the window) The outside door, that was supposed to lock at night, so you were supposed to use your room key to access the hotel didn’t lock. 🙁Those aside I would stay here again.
Hotel is old and tired. Needs updating. Bugs crawling across the lobby. Hot tub working but clearly had not been cleaned in quite some time. Room was not cleaned well. Service in Iowa Stater restaurant was poor. On a positive note, the staff at the front desk were pleasant and helpful.
I booked this hotel on Expedia mostly because it had a hot tub. However when we went to use the hot tub, it was drained and had caution tape around it. This was very frustrating, as I paid to have a working hot tub. I went to the front desk and asked for a partial refund, and we denied due to booking through a third party. The did offer to let me use the Best Western's hot tub across the street. Yeah, like I want to drive over there, soak, leave wet, and drive back in wet clothes back to my hotel.. I understand that sometimes there are mechanical failures can happen, but maybe make a little more effort to have fixed--especially before an event like Family Weekend at Iowa State. Also, our room was right next to the elevator on the 2nd floor, and the bar is on the 2nd floor so we could hear loud, drunk people all night.…
The hotel is showing its age. needs updated. The room smells musty. Beds clean. Bath top stopper does not seal for a bath. The water was leaking out. Nice hot water. Hallways noisy. The guide on Remote did not work.
Marvelous Experience!! Very close to Iowa Sate University. Website in lightning fast. Staff at check in is spot on. Great room, great value. Highly recommended! Chose to eat off site at other restaurants.
Overall what you're expecting from a 3 star. The restaurant is good and reasonable. The only hard part is navigating the giant building! Room was very good and very clean too. The staff very friendly and helpful.