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Candlewood Suites Aurora-Naperville, an IHG hotel

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2625 W Sullivan Rd, Aurora, IL 60506-1483
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (20)
Room & Suite (22)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Aurora-Naperville, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Aurora
Location
Cleanliness
Service
Value
The Candlewood Suites Aurora/Naperville, Illinois is the area s newest all suite hotel. Conveniently located adjacent to the high-tech corridor and I-88. If Aurora - Naperville is your destination for business, the hotel is located near Toyota, Hyundai, Dial Corporation and American Electric Power as well as many other Fortune 500 companies. We are also conveniently located only 45 miles from downtown Chicago and the states two major airport hubs Chicago O Hare (ORD) and Chicago Midway ( MDW) Each spacious suite has a fully equipped kitchen and free high-speed Internet access . Check email and talk on the phone at the same time. Relax in the comfortable recliner while you enjoy the CD and DVD players. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items.Whether your trip is for business or pleasure, embrace the Midwest and stay with the best, Candlewood Suites, Aurora - Naperville!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Secured parking
Wifi
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish

Location

Full view
127Reviews0Q+A22Room tips
Traveller rating
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  • 29
  • 12
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  • 15
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Popular mentions
Nicole479 wrote a review Jun 2021
Illinois39 contributions15 helpful votes
They canceled our room at noon the same day we were supposed to check in. Called IHG and they told me that Candlewood should have arranged another room at another IHG property for me. So, I call back to Candlewood and speak to H, who said I have no idea what you are talking about, I have a matter going on here at the hotel that I'm trying to reach the manager for and the manager won't return my call and I honestly don't have time for you. WOW.
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Date of stay: June 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG hotel
Responded 2 Jul 2021
Hello Nicole479, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I would like to extend my most sincere apologies for the customer service received on the reservation issues encountered. I understand the impact this had on your stay. We continue to intend keeping your travels seamless and comfortable. That said, I have shared your feedback to our hotel’s upper management as a reference for continuous improvement on our services and amenities. I’ve also sent you a message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Joe R wrote a review May 2021
1 contribution1 helpful vote
Checked into the hotel on Tuesday 4-27-2021, and started to settle in. Laid in the bed for about 10 minutes to gather myself after a day of driving. I started itching around my waist and noticed a couple of small spots. Theses continued to spread to my upper arms, inner thighs and all around my waist. Yay, severe allergic reaction to something in the room / bed. Pull the sheets back to find small pin drops of blood. I immediately go to the front desk to ask for a different room or to check out and the lady who was running the front desk is very rude. So I decide to check out to go to another IHG chain. The lady proceeds to tell me they are going to charge me for the night, so I ask to speak to a manager. I am told that the manager would not be willing to talk to me and she would not reach out to one. I can expect a call in the morning if they choose to talk to me. At this point I just want to find a med center or some Benadryl, so I leave. I was going to check into the Holiday Inn Express across that shares the same driveway, but due to the way that Candlewood treats their Spire customers I decided to instead check into a different chain. The following day comes and no call. I call and leave a message with no reply. I call my company's travel agency and they attempt to reach out to anyone on site with no luck. A couple days go by and I get a charge on my credit card for the ENTIRE stay, not just one night. Still no reply from management on this problem to me or my travel agency. I now have to take it up with my credit card as a fraudulent charge. Short end of the story: way to go Candlewood Aurora. You can't be bothered to clean your bedding / rooms. You are not willing to even talk to a unhappy / injured customer. And you are going to charge me for days that I didn't stay against your own policies. If this is what IHG has come to, I am going to push to get them removed as a preferred vendor from our travel program. At the minimum they will no longer get my 15 weeks a year of hotel stays. Manager will reply to this with a generic form reply, but he will not reply to emails, phone calls or call you back. My travel agency got ahold of him and he refused to talk to them or refund the unused nights because his front desk employee incorrectly checked me out. Now filing with BBB, credit card and Il AG. Fraud is fraud and these people are crooks.
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Date of stay: April 2021
Location
Cleanliness
Service
Trip type: Travelled on business
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J S wrote a review Mar 2021
Peoria, Illinois2 contributions1 helpful vote
We recently stayed at this hotel and it was an absolute nightmare. Where do I begin? Person working at Front Desk was RUDE and dismissive when we asked about amenities/area. We understand we aren't the only guests but to tell us "you don't have time" when we are the only ones at the desk is down right wrong. As we got off the elevator to walk to our room we were overcome with the smell of pot which got worse as we got closer to our room. We turned around and went back to the front desk to find employee on cell phone. We waited for well over 5 minutes and he never acknowledged us. At this point we decided to leave and dispute charges rather than try and speak to someone who obviously couldn't be bothered. I wouldn't have given any star but had to at least click one to leave review.
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Date of stay: March 2021
Value
Service
2 Helpful votes
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG hotel
Responded 12 Apr 2021
Hi Y1784ZCjs, Thank you for your stay and for taking the time to leave us a review. I am sorry to learn that we failed to meet your expectations on your most recent visit due to the issues encountered with the level of service provided by our staff and the unusual smell in the hallways. The experience you described certainly isn’t what we want for any guest. Trust that your comments have been shared with the hotel management and I am confident that the necessary steps will be taken so this doesn't happen again. I also sent you a private message to get more details. I hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Many thanks, Jonathan A Case Manager IHGService
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avman67 wrote a review Mar 2021
Minnesota108 contributions45 helpful votes
I really wanted to like this hotel. Finding decent pet friendly hotels can be hard. But I won't be coming back to this hotel for several reasons. The walk to my room on the first floor included clouds of marijuana smoke in the hallway. Somebody was having a serious party and the smell permeated into my room. On departure day some sort of leak flooded the carpet in the hallway. The mattress was saggy and provided an extremely poor night sleep. I have a very sore back after 3 nights trying to sleep here and had I needed a hotel any longer I would have moved hotels due to this. It would be impossible for me to sleep here again. The dishwasher mentions how clean IHG is and that the dishes are done, but I found the silverware encrusted with leftover food. So I have serous doubts just how clean everything really is. These things coupled with a very loud heating unit which struggled to maintain temperature and the ancient tiny tv set that was very hard to watch at any distance means I won't be back. I will say at least that the staff was very pleasant, welcoming, and kind. Other reviews mention poor customer service but that was not my experience. I very much enjoyed interacting with the staff.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG hotel
Responded 5 Apr 2021
Hi avman67, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the hallway condition, carpet, mattress, heating and dishwasher. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Michelle G wrote a review Mar 2021
Neponset, Illinois72 contributions51 helpful votes
Checked in here night before last. Got things situated & walked into the bathroom. Turned around and walked out immediately. Suffice it to say toilet was full of crap. Front desk clerk immediately moved my room. Thank you Sina (desk clerk). Next room was fine until 4 a.m. At that time, I tried to replace the hand towel & the towel bar crashed to the floor! When I went to make coffee, the mini coffee pot wouldn't release the coffee into the pot. Turned out this pot was NOT the one for this machine & was 1 inch too short to trigger the release. I informed manager, even brought the towel rack to him. He wanted to call EMT's! LOL told him there was no need. Never was offered a functioning coffee pot even though 2 were sitting in their use & return locker. Never got a cup of coffee. Hotel has been renovated since our last stay & is lovely. Sina the evening clerk was en pointe. Housekeeping & maintenance obviously need work.
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Date of stay: March 2021Trip type: Travelled solo
1 Helpful vote
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG hotel
Responded 24 Mar 2021
Hi Michelle G, Thank you for your stay with us and your patronage. We offer a great stay in a space that you can call your own. I reviewed your message and I am sorry for the issues with the coffee pot, e read your feedback and toilet and towel rag. I understand your disappointment and with this, in mind, I shared your comment with our managers. You can rest assure that these problems have been dealt with. I invite you to come and visit on your next travel. Great wishes, Oscar C. Case Manager IHGService
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PRICE RANGE
US$78 - US$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites aurora - naperville hotel aurora
LOCATION
United StatesIllinoisAurora
NUMBER OF ROOMS
83
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Frequently Asked Questions about Candlewood Suites Aurora-Naperville, an IHG hotel
What are some of the property amenities at Candlewood Suites Aurora-Naperville, an IHG hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Aurora-Naperville, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Aurora-Naperville, an IHG hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Aurora-Naperville, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Candlewood Suites Aurora-Naperville, an IHG hotel?
Conveniently located restaurants include Panera Bread, Chili's Grill & Bar, and Sarpino's Pizzeria.
Are there opportunities to exercise at Candlewood Suites Aurora-Naperville, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Aurora-Naperville, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Aurora-Naperville, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Aurora-Naperville, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Candlewood Suites Aurora-Naperville, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Candlewood Suites Aurora-Naperville, an IHG hotel?
Many travellers enjoy visiting St. Charles History Museum and The Curious Fox Gift (14.7 km), Central Geneva Historic District (12.1 km), and Camp Kane (13.3 km).