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Extended Stay America - Atlanta - Alpharetta - Northpoint - East

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3331 Old Milton Pkwy, Alpharetta, GA 30005-4437
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Traveller (16)
Room & Suite (23)
Dining (2)

About

#29 of 32 hotels in Alpharetta
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Meeting rooms
Wifi
Outdoor pool
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Kitchenette
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
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Special Offer:CLICK HERE TO SAVE UP TO 45% BY BOOKING DIRECT!

Location

Full view
45Car recommended
Grade: 45 out of 100
22Restaurantswithin 1 km
0Attractionswithin 1 km
57Reviews0Q+A7Room tips
Traveller rating
  • 30
  • 6
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  • 10
  • 10
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Cynthia J wrote a review Feb 2022
1 contribution
I stayed here on and off for two years, and this last experience has been the worst. Bonita the front desk and Rodney the manager is giving me very bad attitude, today she tried to charge me an extra $54 Saying I’m a day late two weeks ago. When I try to show her my bank statements that I pay every week , She dismissed me with a attitude and said “ I’m not about to deal with you, you’re wasting my time. “ .I will be calling corporate on Monday and if you try to make me check out early because I’m writing this review I will sue you I have freedom of speech. Every time I go downstairs to pay for my hotel room I get nothing but very bad attitude unprofessional from the staff they are unprofessional all they do is gossip they need to hire more upscale people. This staff is making me feel very uncomfortable I hope they don’t go in my room and try to steal something, but they already tried to charge me an extra $54 because they don’t like me I don’t kiss their butts like the other longtime residents. I will never stay here again I spent over $20,000 on this hotel room and I want respect like every other guess.
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Date of stay: February 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 3 Mar 2022
Thank you for taking the time to show us your concern. We regret the negative experience you encountered. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sam G wrote a review Jan 2021
1 contribution
The front desk staff Keisha, Bonita and Tameka lead by Rodney are awesome. They all provide top customer service along with the housekeeping and maintenance staff. They keep the facility clean and are prompt to respond to any request
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Date of stay: January 2021
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 29 Jan 2021
Thank you for staying at the Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We will be sure to share your compliments with the associates you mentioned. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sheila k wrote a review Nov 2020
1 contribution
I have appreciated the staff that works here so much. I love love love my bed, the floor space and no bugs ever, which is something to say with full kitchens in each unit. I have not seen anything wrong with this place and I like the no-carpet feature (much more clean smelling that way). The staff responds to your requests or questions promptly, and their courteous nature is genuine , no matter how long you stay here! In my opinion, I would seriously question a guest who would one have a complaint with this attentive and respectful staff. Tameka, Bonita, Rodney and Keisha run this place as if if they have ownership in it and that is not easy to find in a job hire.
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Date of stay: November 2020
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 24 Nov 2020
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous staff. We will be sure to share your compliments with the associates you mentioned. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shomie r wrote a review Nov 2020
7 contributions
I checked in this hotel on 11/2 for an 8-day prepaid stay after driving from Denver Co and arrived at 9 pm. The first room that I was assigned had the refrigerator pulled out with a big filter laying on the sink, I then went back to the desk where I was assigned another room. I sanitized the whole room which took 40 minutes finally laid down around 11pm and something started crawling up my arm and I moved my arm and a roach crawled across my bed! I went to the desk area and no one was there so I called the customer service number and talked to an agent who tried to reach the Manager and after she couldn't get a hold of anyone she told me she is just in reservations and there was nothing anyone can do for me. I then called the customer service back where the next agent told me the same thing but as we were on the phone I saw 2 more roaches and I requested to speak with a supervisor who told me the same thing that they could not help me after several attempts to reach the manager. I then went back down to the desk and no one was there, finally, I knocked on the employee door and the manager assigned my another room, I go the room and the key doesn't work so I go back downstairs and the manager is not there again so I call the customer service again so they could try to reach him, again they cannot help me so I went back to the employee room where he fixes the key and I opened the door and it was filthy (I took pictures).
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 9 Nov 2020
We are extremely sorry to read all the issues you faced. We take this very seriously, so as a result, please allow us some time to look into this matter. Your patience is appreciated as we investigate. Thank you for your feedback. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RJW wrote a review Aug 2020
1 contribution
The hotel staff are exceptionally friendly and professional lead by Rodney. Sadly, the hotel itself doesn't match the service. The amenities...all of them.....are basic at best on a really good day. The hotel is old, drab lifeless, no color or energy and clearly hasn't been renovated w/in the past decade. The wifi matches the decor. It is a place to sleep & eat but it is not an experience & they allow pets at a cost. The staff were the only reason I stayed....one even walked in the rain when my dinner was delivered next door. Outstanding service.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 22 Aug 2020
Thank you for being our guest at Extended Stay America. We are glad to know you had a comfortable stay and that you were impressed with our courteous associates. We will be sure to share your kind compliments with our team. However, we regret not meeting all of your expectations. We value your observations and have taken note of it. Thank you for choosing us, and we hope to see you soon! Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ScarletteofTara wrote a review Feb 2020
Athens, Georgia3 contributions3 helpful votes
Bonita in guest services alone makes this hotel worthy of five stars. Her professionalism, readiness to help, great personality and pleasant disposition makes her a perfect fit for working with people.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 27 Feb 2020
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Bonita, and we will be sure to share your comments with her as she will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brad B wrote a review Jan 2020
Marietta, Georgia3 contributions
Tracy, Linda and Shantel as well as their maintenance man Oscar are AMAZING! Wouldnt wish to stay anywhere else in Alpharetta! Its been a pleasure being here and So happy to have chosen Extended Stay Northpoint! -Brad
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 27 Jan 2020
Brad, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Tracy, Linda, Shantel, and Oscar. We will also be sure to share your comments with them as they will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Willis wrote a review Dec 2019
1 contribution
The Staff here is AMAZING, the ladies at the front desk are very accommodating. The rooms are spacious and very clean. Sheryanne and Tameka are knowledgeable about places to go and things to do near the hotel. I definitely recommend staying here if you're coming to the Alpharetta area.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 27 Dec 2019
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with the team especially Sheryanne and Tameka. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamal J wrote a review Dec 2019
2 contributions1 helpful vote
First and foremost I like to give this hotel 5stars. I have stayed at all the extended stay in this area and from experience this one has accommodate me on family and personal stays they are well sufficient in cleanest and very prompt about rooms and needs here. The staff is very professional and welcoming.I had fresh towels kitchen appliances clean bedding and great room service at my door of my needs that secured my stay here. Early morning coffee and a light breakfast while on my way. I would like to let the staffing know to know that you have my business keep up the good team work and business or personal stays I will be booking here for now on.5 stars Mrs.S
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 24 Dec 2019
We loved having you and your family as our guest at Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Our entire team will be excited to hear they were able to impact your experience so positively. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way! Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike B wrote a review Dec 2019
1 contribution
A very good value - Bonita at the front desk was exceptional! Rooms were excellent and accommodated my pet dog very nicely. Only drawback was breakfast menu which wasn't much. Temps in room were great and they supplied plates, bowls and utensils.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Responded 24 Dec 2019
Mike, Thank you for your recent stay at Extended Stay America and for bringing along your furry friend! We are so pleased that your experience was positive and that you found us to be a great value. We are also glad to read you liked your refreshing accommodations and appreciate you mentioning our staff member Bonita. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$98 - US$115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
studio plus alpharetta
FORMERLY KNOWN AS
Studio Plus Deluxe Studios - Atlanta - Alpharetta - Northpoint
LOCATION
United StatesGeorgiaAlpharetta
NUMBER OF ROOMS
92
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Frequently Asked Questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - East
Which popular attractions are close to Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Nearby attractions include Regal Avalon (1.1 km) and Regal Cinema at Avalon (1.1 km).
What are some of the property amenities at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Conveniently located restaurants include South City Kitchen Avalon, Superica, and Rumi's Kitchen Avalon.
Are there opportunities to exercise at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Yes, guests have access to a pool during their stay.
Does Extended Stay America - Atlanta - Alpharetta - Northpoint - East have an airport shuttle?
Yes, Extended Stay America - Atlanta - Alpharetta - Northpoint - East offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Atlanta - Alpharetta - Northpoint - East?
Many travellers enjoy visiting Archibald Smith Plantation Home (9.9 km), Bulloch Hall (11.0 km), and Barrington Hall (10.9 km).
Is Extended Stay America - Atlanta - Alpharetta - Northpoint - East accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.