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Sonesta ES Suites Atlanta Alpharetta North Point Mall

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1325 North Point Drive, Alpharetta, GA 30022-8211
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Traveller (100)
Room & Suite (16)
Dining (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta ES Suites Atlanta Alpharetta North Point Mall
Updated 21/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 32 hotels in Alpharetta
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free internet
Outdoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Wifi
Breakfast available
Shuttle bus service
Business Centre with Internet Access
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Picnic area
Shared lounge / TV area
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
Special Offer:Members Always Save 5%
236Reviews4Q+A44Room tips
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Pectoshot wrote a review May 2022
1 contribution
Love the location, love the room, and love the amenities! I will be back. The space was so clean, and the overall amount of little things that they offer really showed they care! Also, the staff were so friendly and prompt!
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maria Gimena Trujillo, General Manager at Sonesta ES Suites Atlanta Alpharetta North Point Mall
Responded 16 May 2022
Dear Guest, thank you so much for taking the time to provide us with your feedback! We are so happy to hear that you enjoyed your stay and can't wait to see you again!! Thank you!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanda P wrote a review May 2021
3 contributions
Hotel's Favourite
My family stayed at the Sonesta at north point mall the week of May 10th through May 16th. My daughter was in the hospital in Roswell. The staff was excellent, especially the manager Laurie Thomas. They all showed off with hospitality. I told them about the circumstances of our visit and they was so kind and genuinely concerned. Laurie worked with us on our schedule to accommodate us for an extra nights stay. As for the property and room on a scale of 1 to 10 I would give them a 10 ++++++. Extra clean rooms, awesome kitchenette and bathroom was state of the art. I never stayed in a nicer place and would highly recommend you try Sonesta for your next trip whether for business or pleasure.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Laurie Thomas, General Manager at Sonesta ES Suites Atlanta Alpharetta North Point Mall
Responded 30 May 2021
Thank you so much for your wonderful review of your stay. We do truly care about our guest that are staying with us, especially when you are needing to find a place to call your home away from home. I'm so glad everything turned out the way we were hoping for and we look forward to your next stay with us. Sincerely, Laurie Thomas General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rick W wrote a review May 2022
4 contributions1 helpful vote
Super clean and service is really really great Love sitting out around the fire pit on the perfect evenings with a large group just talking and enjoying and having a great time. A real treat was how considerate and exceptionally alert the entire staff was about our comfort as a group.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maria Gimena Trujillo, General Manager at Sonesta ES Suites Atlanta Alpharetta North Point Mall
Responded 16 May 2022
Dear Guest, thank you so much for taking the time to provide us with your feedback! We are so happy to hear that you enjoyed your stay and can't wait to see you again!! Thank you!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary B wrote a review Nov 2021
Boston117 contributions44 helpful votes
Basically, this is a very nice hotel. Initially, I had a 1-BR suite with kitchen, very nice. After three nights, the person next door was smoking and the smell got into my unit, so they moved me to a studio room, the same size, but one big room. The ground are nice, maybe could be kept a little better. There's a pool and basketball court, and the hotel is adjacent to a shopping mall. The area is very good, lots of dining options, but wooded, too. My biggest complaint is about the breakfast buffet, it's a bit limited, though the lady that tends it was very nice, and helpful. My only other complaint was that there is no pen and paper in the room. A bit nit-picky, but this is a nice hotel, there isn't much to complain about.
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Date of stay: November 2021
Location
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Room Tip: There's a choice of 1-BR suites and studios, though they're about the same size
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kathleen C wrote a review Nov 2021
North Carolina11 contributions4 helpful votes
I stayed here when visiting family and stayed in the one room suite with the kitchen, king bed, and a sleeper sofa. The room was large and the kitchen was appointed with the basics. The bathroom did have shampoo, conditioner, and shower gel. They were in mounted pump dispensers. I believe cleaning is once a week, but I’m not positive. The hotel had previously been another brand and was renovated in 2020. It looks great and the only real tell that it’s older is the electrical. It looks new and the staff has kept it looking good. It was a good location for us, centrally located for Roswell or Alpharetta. It’s a little bit of a drive to a grocery store but there are a handful of restaurants nearby. Not walkable though. It’s right next to GA400 but is pretty quiet despite that. You only notice it if you go outside. We took our dog and there was a large area in the back to walk her along with dog bags and garbage can. The staff were very responsive and friendly. I really couldn’t have asked for anything else from them. They were able to remedy or provide anything I needed. We are still in Covid so the breakfast is still limited, like other hotels with the morning breakfast set up. So they do pretty well despite the restrictions. I’ve already made my reservations for my next visit, including the kitchen. And they’ll be more of us next time so I got a larger room. I made my previous reservation through Expedia. I had wanted to just make it through Sonesta, unfortunately the manager said that they could not do the price matching. But Expedia has changed their set up and now you pay at the hotel. So I reserved the same way again. I’m sure they can’t do the price matching because they likely have specific numbers of rooms that they are allowed to sell at that price, and reserve those for second party resellers. On a sidenote, my kids discovered a flashlight in my suitcase. They mocked me as it is a black light flashlight. I take it with me when I travel. As much as they gave me a hard time about it, they proceeded to go over the room and bathroom thoroughly. They both concluded that the room passed the cleanliness test and whoever was doing the cleaning was doing a good job. And based on what I’ve seen in other hotels, I have to agree.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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M J wrote a review Sep 2021
United States74 contributions65 helpful votes
My wife and I live 2+ hours away but were attending a show at Ameris Bank Amphitheater. The hotel is clean, safe and in a wonderful location for events, shopping and restaurants. It couldn't have been any better as the staff was very welcoming and easy check-in. Here is the amazing part! My wife got home from her trip and realized she was missing the very first ring I ever gave her before we got married. It was a diamond and tanzanite that meant more to her then any present I have ever given her plus it was about $2500. We called the hotel as soon as we realized it and talked with Shayna explaining where she thought it might be in the room. We hung up assuming it wouldn't be found or someone else found it and just would not report it. Shayna took the time to go to our room and look through everything and found it! She called back just like she said she would even if she did not find the ring. My wife talked to her and was crying for joy that Shayna had found it. We drove back the very next day to pick up the ring and say thanks. Shayna was not there when we stopped in but she had placed the ring in a sealed envelope with out name and phone number on it. Even though we did not get to say thanks in person, THANK YOU SHAYNA! Your company should be very proud of you. It is so gratifying that with the mess out country is in these days that there are still some true, caring, and thoughtful people out there. God Bless you for your integrity and honestly. We will always say with a Sonesta in the future because of you.
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Date of stay: September 2021
Cleanliness
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Sleep Quality
Room Tip: Something close to the check in area because the complex worked well for us
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tina T wrote a review Aug 2020
1 contribution
Our stay at Marriot Residence Inn by Northpoint Mall in Alpharetta, Ga was great! They have just recently updated their rooms and the are so nice. We enjoyed a lovely couple days near an inviting pool, professional and caring atmosphere, and clean rooms! Nice to know there are still hotels like this out there that aim to please. Such a wonderful experience! We will definitely be back!!!!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauren I wrote a review Feb 2020
New York City, New York146 contributions81 helpful votes
We stayed at the Residence Inn during construction, so I know the rooms will be much better when they have been updated. The breakfast was served in a smaller room than usual. The person at check in was very nice and even offered a gift bag since I was silver. Great location in the northern suburbs of Atlanta. The 2 bed / 2 bath unit is very nice for a family trip.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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KarenB wrote a review Oct 2019
Littleton, CO2 contributions3 helpful votes
second time staying here but never again. Both times the room smelled like cleaning chemicals or something else. I wiped the counter in the bathroom and it was very dirty. Dogs barking throughout the night.
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Date of stay: October 2019
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: higher floor so you can open the window to get the smells out
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from laurie6640, General Manager at Sonesta ES Suites Atlanta Alpharetta North Point Mall
Responded 20 Oct 2019
Karen - Thank you for taking the time to review your stay an I’m sorry that we did not exceed your expectations. I do not get comments on our room cleanliness not hitting guest expectations so I will definitely speak with the housekeeping supervisor In regards to this. I’m also concerned about your comments about dogs barking. We are a Pet Friendly hotel, but when we have complaints about dogs being noisy in rooms we address immediately. I checked with staff and we haven’t had any complaints about dogs barking so I don’t know if you called to inform us while you were at the hotel or if this is the first time of letting us know on TripAdvisor. We always encourage our guest to let us know of any issues during the stay so that we can resolve before your stay is over. We do hope you will give us another opportunity in the future. Sincerely, Laurie Thomas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
apjones wrote a review Sep 2019
1 contribution
My stay began with being notified of my reservation not being valid while trying to check-in and I was informed by the front desk that Marriott customer service contacted them and informed them to tell me, I needed to call customer service to discuss my reservation and purchasing additional points. I spent over 45 minutes trying to get clarification of what happen with my reservation due to processing the request online from my Marriott account and confirming that everything was correct. I was very disappointed to find out no one had contacted me to discuss the issues. My wife and I drove over 4 hours from the approaching incoming hurricane to deal with a dysfunctional staff. Also we failed to get a good night sleep due to the Air Conditioning unit in our room making a high pitch squeaking noise when the fan would come on. I am glad I only book the room for one night. This kept happening all night and room was outdated furniture was old showed signs of wear and tear. The hall way smelled and the elevator smell like old grease. I will never stay at this location again. I have stayed at Residence Inns and they all were well kept. This was the worst stay I every had with this hotel chain. Also your customer service reps online need to be retrain on how to discuss issues with customers. They were very rude when I call to address my concerns. The hotel really needs to be rebuilt. I am we only had reservation for one night. We made reservations at a nicer five star hotel.
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Date of stay: September 2019
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Room Tip: This is a very old hotel and it needs to be remodel or rebuilt
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from laurie6640, General Manager at Sonesta ES Suites Atlanta Alpharetta North Point Mall
Responded 7 Sep 2019
Dear Valued Guest - I’m very sorry that you had the bad experience during a very stressful time with all things focused around evacuating from the hurricane. We definitely had a special focus on our evacuee guest to ensure they felt comfortable and a little more at ease once safely at the hotel. The way Marriott Bonvoy handled by called property is there normal procedure. Now how the call went I’m not sure where that went wrong since I was not involved. I would highly suggest reaching out to them as I’m not over that area but I know they would like the feedback. I apologize for the issue with the AC unit. I wish you would have called so we could have seen if we could have changed rooms to give you a more comfortable sleep. We are scheduled for a $4M renovation this January which will change the entire look of the hotel. With the food smells, I know with all the families evacuating we had a lot more cooking in the rooms than normal but that is what we are here for to be a home away from home for our guest. I know my AGM did speak with you in the morning and apologized for the AC issue and offered compensation. We again are very sorry for the issues experienced during your stay. We look forward to another opportunity to WOW at the Residence Inn North Point Mall. Sincerely, Laurie Thomas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$122 - US$177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn atlanta alpharetta/north point mall hotel alpharetta, residence inn alpharetta, alpharetta residence inn
FORMERLY KNOWN AS
Residence Inn Atlanta Alpharetta/North Point Mall
LOCATION
United StatesGeorgiaAlpharetta
NUMBER OF ROOMS
120
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Frequently Asked Questions about Sonesta ES Suites Atlanta Alpharetta North Point Mall
Which popular attractions are close to Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Nearby attractions include North Point Mall (0.4 km), AMC North Point Mall 12 (0.6 km), and Dave & Buster's (0.8 km).
What are some of the property amenities at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Some of the more popular amenities offered include free breakfast, a fitness centre, and free parking.
Which room amenities are available at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Conveniently located restaurants include The Cheesecake Factory, Scream 'n Nuts, and Tuscany Cafe & Bistro.
Are there opportunities to exercise at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Sonesta ES Suites Atlanta Alpharetta North Point Mall have an airport shuttle?
Yes, Sonesta ES Suites Atlanta Alpharetta North Point Mall offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Sonesta ES Suites Atlanta Alpharetta North Point Mall?
Many travellers enjoy visiting Archibald Smith Plantation Home (7.0 km), Bulloch Hall (8.0 km), and Barrington Hall (7.9 km).