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Hilton Garden Inn Arcadia/Pasadena Area

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Traveller (38)
Room & Suite (40)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
Hotel links
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Special Offer:Weekend Getaway Package
Hotel deals

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
32Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
602Reviews
84Photos
3Q+A
41Room tips
Traveller rating
  • 268
  • 209
  • 74
  • 32
  • 19
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Popular mentions
The staff were fantastic and the presentation was great. Unfortunately, all of the guest room doors SLAM themselves closed, which disturbs guests from down the hall. Additionally, the ceilings/floors do not do a good job of dampening noise, so a guest could easily be disturbed
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 1 week ago
Dear Vincent D, It was a pleasure having you stay with us and I am very excited to know that you found my staff to be fantastic. We strive to give the best service to everyone and to create that first impression that guest will remember all the time. I will share this to my team, as they will get excited to know that they did a great job. In regards to the noises and the door slams, we are very sorry that you had to experience such loud noise. I will share this message to the appropriate department to make sure that this gets fixed. We invite you to stay at our hotel again when your travels brings you back to Arcadia. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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Hotel's Favourite
Sadly they can not help with traffic in California. Hotel as usual for a Hilton property was great, breakfast was a surprise better than most hotels, they had a helpful staff. Rooms were fine clean and handy. Only minor thing to note need better signs on 2 floor as to where
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 4 weeks ago
Dear Hamilton Z, Thank you for this amazing review you have given our hotel. I am extremely excited to read such positive review, and that our breakfast was a surprise for you. I will share this review to the food and beverage team as they will be excited as I am to know that we were better than other hotels. We strive to give the best service and to just be the best. We invite you and your wife to stay with us again when your travels brings you back to Arcadia. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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The hotel is very clean, close to lots of shops and restaurants. Complementary parking is always a plus. Amazing breakfast. Staff is super AMAZING. Beds were comfortable and Wifi worked just fine. At check in they thanked me for being a Diamond member and told me about my the
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Review collected in partnership with Hilton Garden Inn
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 2 weeks ago
Dear cortlynb, Thank you so very much for this wonderful review you have given our hotel. I am beyond excited to read such positive things, and I am most sure that my staff will be excited to read this too. I'm glad that you got the service that you deserve as a Diamond member at check in as this is the service that we provide. Our goal is to create that memorable experience with all our guests. You are always welcome at our hotel when your travel/business brings you back to our area. Thank you again. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 66-574-6900
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I did all my advance planning to purchase 2019 Rose Parade grandstand seats when they went on sale the first week of February 2018. With those in hand I looked to book hotel rooms but hadn't realized that hotel rooms in Pasadena during the parade are often booked two years out.
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Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 2 weeks ago
Dear 85205, Thank you for this great review you have given our hotel. Our staff strives to give the best service to every guest, and I am glad our hotel made that happen for you. Our Food & Beverage Team does a very great job in preparing breakfast meals, as the omelets are the number # 1 that all guests recommends during breakfast time. I will share this review to my team as I am more than positive that they will be excited. I am glad that you had a great time here with us as guests who stayed with us during the beginning days of the new year, for the most part came to see the Rose Parade. Please stay with us again when your travels brings you back to Arcadia. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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I've stayed at many Hilton Garden Inn locations, and it's time for a refresh on this one. The rooms are a bit lacking and dark. The carpet could be in better shape, and the lobby is showing wear. That said, if you can get past the cosmetics, the customer service was superb and
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Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded 2 weeks ago
Dear Joyce S, Thank you so much for the 4 star review you have given our hotel. We appreciate all feedback, as it helps us improve. We are excited to know that this location was outstanding during your visit. Yes, there are many restaurants in the area that is walking distance which is very convenient to our guests. In regards to your breakfast experience, I want to apologize for the troubles you encountered. We can definitely get busy during the holidays, and other events such as the Rose Parade which is located near our hotel. Our staff strives to gives the best service to all our guests and to create that memorable experience. I want to apologize that this didn't happen during breakfast time. Please stay with us again when your travels brings you back to Arcadia. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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Photo provided by managementHilton Garden Inn Arcadia/Pasadena Area
Guest room
Microwave, coffeemaker, (quiet!) fridge
Room carpeting also new, furniture still same.
Modern big flatscreen TV
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Is free breakfast included?
No. Hilton Garden Inn's do not typically include free breakfast.
0 votes
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Couldn't say for sure. In our case, we reserved a room about a month before the actual stay, and the room was there for us when we arrived to check in. As had been the case a year earlier. Definitely something to take up with Hilton, as I think any of us would want to feel secure that a reservation meant the room would be definitely saved for us on the night or nights we'd booked......
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"I typically ask for an upper floor room away from the elevator."
"As for a room on the top floor to avoid hearing others walking above you."
"Requested a room facing the parking area."
"Inquire about renovations. Choose a room away from the renovations."
"the higher levels are better"
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PRICE RANGE
US$140 - US$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn arcadia / pasadena area hotel arcadiahilton arcadiaarcadia hilton garden inn
LOCATION
United StatesCaliforniaArcadia
NUMBER OF ROOMS
124
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