Rudy and his valet team are TRULY the best. None of the anxiety about “Valet” happens at all! They are so sweet and accommodating and helpful!! They basisally helped with whatever was needed. This is one of my favorite places to stay ever!
Beautiful hotel and exceptional service from everyone we interacted with. A special appreciation for Nilanlia and Alice in the Westin Lounge. Room was modern, very well kept, stylishly designed with nice small touches. Bars and restaurants all great. Will return.
I had an issue checking in and William stepped right in and took care of it right away. He even walked me to my room to make sure I wouldn’t have further issues. I had the pleasure of seeing him every morning in the Westin Club. His service was exceptional. He made the challenge of checking in seem meaningless and changed the course of my experience during my stay. I hope to see him when I return for business on my next stay.
I rarely write hotel reviews but this Westin exceeded my expectations. The rooms are gorgeous, roomy, luxurious and very comfortable. The staff match the excellence of the property. Highly recommend staying here.
This was a great hotel to stay at. They honored my Marriott gold status and we got a room with a park view which we all enjoyed. The room is clean, bright and comfortable. We enjoyed the shower and the hot tub by the pool. It’s close to Fleming and Puesto which were good dining options. The chat feature was convenient. My only advice is to bring eye covers if you need a dark room since the light in the hallway mirror stays on. It work like a night light but it was too bright for me. Maintenance came and covers it with tape for us which worked well. Definitely the best choice for a stay at Disneyland. A little farther but only a $10 Uber ride away. We will definitely stay here again if we come back to Disney.
I intended to submit this as a review on Marriot’s website, but never received a request to review my stay so I’m placing it here instead … I don't usually write reviews, but I feel like this hotel deserves one. We just returned from a stay at the Westin Anaheim resort. We usually stay at the Courtyard Anaheim Theme Park Entrance, but decided to try something new with the Westin. Not the best choice. The rate was decent (actually cheaper than the courtyard for this visit) and the hotel was nice, but there were so many problems I will go back to Courtyard or look elsewhere next time. The first issue was check in, we requested an early check in and were told that anytime before noon it was a $75 charge - we checked in at 11. $75 for an extra hour is highway robbery, especially since the room was clean and sitting empty anyway. As a Marriott rewards customer, I have never had an issue with early check in if my room was available, so this was a bad start. Next, the room. Everything was great at first. Nice and clean, beautiful theme park view, good a/c, they even delivered a microwave for us while we were out. But then it was time to try go to sleep... after a long day of traveling and a day at the parks, we were exhausted, but it was so unbelievably loud from all the road noise it was nearly impossible to fall asleep and stay asleep. We had to run sound machines on all 4 of our phones and cover our heads with pillows to drown out the cars and get any sleep. And then there's the little lights - lights everywhere - flashing lights on the smoke detectors, a small light on the mirror that can't be turned off, - and they're all super bright led style lights - if you like it completely dark when you sleep, prepare to get creative covering up little lights. The beds are also not super comfortable, they have a very thick pillow top, that is a little too soft for my liking. The shower was also an issue, not nearly enough water pressure and not user friendly at all. It took forever to figure out how to get the water to come out of the right places and how to get the tub to drain - nobody wants to stand in water while they take a shower. The real kicker is, they send text messages, throughout your stay, asking how things are - this is how I requested the microwave on day 1. However, when asked on day 2 how my stay was going on a scale of 0-10, I gave them a 5 (which was truthfully generous after the awful first night with little to no sleep) - they responded that someone would be in touch with me to address my concerns. Never happened. Not once did anyone reach out after that text. Not surprising that I never received a request to leave a review about my stay. We made do, but it was definitely not up to Marriott standards. Truly disappointing for such a nice looking new hotel. Also, I did submit this review on the questions and concerns Marriott’s website as a concern and the only response I got was, we’ll let our team know your feedback so they can use it as a learning experience.…
I have stayed at a lot of Westin’s in many locations, that being said this might be my favorite! The employees were some of the friendliest and most accommodating workers I've encountered in any establishment, especially gladys. They truly made my special needs son’s weekend visit incredible
Booked this hotel for our trip to Disneyland. We ended up canceling our trip but forgot to cancel our hotel room and figured we’d make it a fun family overnight. I was hesitant since we only live about 45 minutes away. We all ended up having the best time ever! Our family travels a lot and we stay in lots of hotels. This was by far one of the best hotel experiences we’ve ever had. The hotel itself is just beautiful, but the customer service was top notch. Drew at the front desk was so friendly and welcoming. Our kids (10&11) went nuts when we walked into our room. We had the most amazing view from our balcony. We had originally planned to walk around downtown Disney for dessert but quickly changed our minds and decided to order in room service and enjoy the Disney fireworks from the comfort of our room. Rafael delivered our yummy desserts just in time for the show! Our time here was so relaxing. We’ve also never slept better. The beds were so comfortable and we all slept like babies. I will be recommending this hotel to everyone who will be visiting Anaheim in the future. We will definitely be back again soon! …
The Disney hotels could take a lesson from this property in what real, genuine hospitality is. This hotel is truly the best in Anaheim! Every team member I encountered was welcoming, happy and couldn’t do enough to make sure guests were taken care of. Sammie from the concierge team in particular is a rock star. She went above and beyond and was able to get me a very hard to get dining reservation. The rooms also here are great! Stunning design while still being very comfortable and the views cant be beat! I cant wait to return!
The hotel is the cleanest i have seen in all of ca. The highlight of the stay was MR William from the Westin club. He went above and beyond in welcoming us and he remembered my name 3 weeks later when i came back for another stay. Mr William is an asset to this establishment and is the perfect example of how to treat customers.
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