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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 129 hotels in Anaheim
Location
Cleanliness
Service
Value
Travellers' Choice
Nourish both mind and body at Anaheim’s only luxury resort, JW Marriott, Anaheim Resort, just steps from Disneyland and all the attractions of downtown Anaheim. JW Marriott Anaheim Resort invites you to experience a rejuvenating stay crafted around a stylish garden retreat. Multiple social spaces and amenities, including a JW Garden, yoga and Zen room, expansive fitness center, and an outdoor swimming pool, are crafted to unite people. Savor distinctive cuisine at our signature restaurant, or ascend to the rooftop bar and lounge to enjoy stunning views of the nightly fireworks show.
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Property amenities
Electric vehicle charging station
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Kids stay free
Children Activities (Kid / Family Friendly)
Valet parking
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Car hire
Meeting rooms
Photo copier / fax In business centre
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
24-hour check-in
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish, Chinese, Hindi
Location
84Good for walkers
Grade: 84 out of 100
35Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
1775 S Clementine St, Anaheim, CA 92802
Getting there
Car HireSee all Anaheim car hire
156Reviews13Q+A31Room tips
Reviews
Traveller rating
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Most Recent
Worse Hotel Experience of a lifetime Just arrived to hear that the overbooking policy had my room booked and paid 5 months ahead given to another guest Week end had three rooms for almost 1000$ per room per night and the third ne was simply not available The hotel staff is repeating the same useless explanation like a robot Disastrous
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Chose another location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 1 week ago
Dear sime76, Thank you for providing candid feedback about your visit. Please accept our apologies for the frustrations you had due to not receiving the room you booked. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to have an opportunity to show you the outstanding stay we are committed to providing every guest. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have given this hotel 2 stars because it was clean and the rooms were comfortable. Our negative rating is based on the following: 1. My child’s beloved teddy bear was taken from the room (along with the linens) when room service replaced the blanket that we had borrowed for the travel bed/crib that we brought from home. This bear was one of the last gifts from my father to our family before he passed away 3 years ago; my child has slept with this bear and it’s provided him comfort since he was born. As any parent with a similar type of sentimental item knows, this has resulted in much sadness, acting out, sleep loss, and we have to be very careful in how we explain this to our son so that he maintains a positive outlook on people. We have reached out to hotel staff daily (and occasionally more) since we first noticed that the item was taken from the room. At first they seemed like they wanted to help. They reached out to the hotel’s loss prevention team, who checked all the laundry chutes and said that they would reach out to the third party off site laundry facility. Staff relayed shared experiences of childhood items being lost or forgotten places but didn’t quite seem to understand that this was an item taken out of our room, out of our child's bed, not one that had been lost due to negligence on our part (ironically we had left it in the bed, versus taking it with us to Disneyland, to keep it safe). After checking out of the hotel we sent an email with the photos of the bear, but the hotel staff took a while to respond to the photos or let us know that they had forwarded them to the laundry facility (we actually had to call to confirm this, after not hearing back from them for 2 days). When I called next (now 5 days after losing the item) they thought it would be best for me to talk to the manager handling our case. After waiting on hold for some time, I called back to see if she could call me back later. I was told that she was very busy right now as the hotel was holding a convention. I finally got a call back the following day, and the manager said she would follow up with me daily. We proceeded to get daily calls over the next few days, but afterwards it trailed off. Now, one and a half weeks later, they have stopped calling entirely. We've actively worked with our son so that this would not affect his trust of people, and he's tried to cope by suggesting we do things like build a robot to find his bear, or maybe send a backpack or a bed in the mail so that his bear would have some place to sleep. Finally, after some heartbreaking discussions where we had to explain that he wouldn't probably see his bear again, we went to the store and found a new bear (which, thank heavens, he has formed an attachment to). Afterwards, my son said "please, please, please don't take us to that hotel ever again." In retrospect, we really wished we would have stayed at a Disney hotel. I’ve heard wonderful stories about the care they take when tidying rooms, watching out for stuffed animals and treating their customers with care and respect. Ultimately, this loss seriously tarnished our first vacation since pre-covid times (and one that we had been planning for, saving for, and looking forward to for the previous year). Marriott should provide housekeeping with better training (i.e. they should not be handling items in a travel crib) and managers should give housekeeping more time so that they are not as rushed and can avoid making mistakes like this again. 2. When we first attempted to check in, Marriott claimed that we didn't have a reservation with them. Fortunately, my husband was able to retrieve his confirmation code and booking information from his email and hotel staff re-booked our room after explaining that there were sometimes "computer glitches" that caused bookings to be lost (I can only imagine what would have happened if the hotel was fully booked and this had happened to us). Ultimately, this was a bit of an inconvenience and took an hour to resolve upon our arrival. 3. The pool was falsely advertised as being heated (to 86 degrees) by the front desk staff. When we initially checked (after dressing in our swim clothes and walking through the hotel in them), we found it to be extremely cold (probably close to the ambient nighttime temperature of 50 degrees at the time, since the pool is in the shade all day due to its placement). We checked in with staff, they said it was probably still heating up. We checked back several other times, and the temperature never changed. It was also quite dirty (with noticeable debris built up on the bottom of the pool). 4. The hotel has an awkward layout and is in a bit of a desolate location. It is located on the Anaheim Garden Walk, which may have previously been a lively place, but which is now an unwelcoming space with few pedestrians and where many of the businesses are either abandoned or under construction; it feels totally desolate and strangely offers no play areas. Also, within the hotel, the front desk is on the second floor with the entire first floor being given over to business meeting rooms and event space. This made checking in even more painful as we were separated from our luggage (which was stranded on the first floor, since we couldn't take it up the escalator and were unfamiliar with the layout of the elevators) for an hour while we waited for them to resolve our reservation issues. 5. Room service is apparently a joke. The only way to pull up a room service menu that we found was via a QR code that left in the room, and the QR code was printed in a tan-colored ink that was very close to the creme color of the paper that it was printed on, which meant that neither my phone nor my husband's could read it properly (we eventually we able to work around this by taking a picture of the code and uploading it to a website that fixes broken QR codes). However, when we attempted to order (both by calling the # on the pdf linked to from the QR code, as well as via the in-room phone) the phone would ring for (seriously) 5 minutes with no answer. We finally gave up and just started walking to the Cheesecake Factory to pick up our dinners (which was thankfully close, we ate a LOT of Cheesecake Factory on this trip). 6. Other people have complained about the malfunctioning in-room fridges, and this is no joke. Their refrigerators are enclosed in what are basically sealed cabinets, which, if you understand how thermodynamics works, guarantees that they will not work properly. Even after we propped open the cabinet to try and get the fridge to cool down, it never reached a cold enough temperature where we felt comfortable keeping food in it (which led to a lot of food waste and extra food purchased since we couldn't store our leftovers). …
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Date of stay: February 2023
Value
Location
Service
Room Tip: If traveling with a family, look for other nearby hotels.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 1 week ago
Dear AnneM2215, Thank you for taking the time to show us your concern. We appreciate your patience, and you have our assurance that we will share your message appropriately. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our third stay at this hotel and I'm giving it an 'average' rating due to the poor valet. Sorry, but you guys totally let this place down. Check-in was good, the restaurant was good, Parkestry roof top bar is great, and the rooms are lovely but if you're bringing a car and you want to valet park be prepared to take a few deep breaths. You pay a lot to park here and for what? A valet to watch you literally dragging your bag from the car while three (yes three) of them standby and watch having a chit chat? "Oh look, here's another guest struggling with their bag. Let's watch!" What a welcome. The last time we stayed here we waited 40 mins for our car for pick up, this time we waited 20 mins (bearing in mind we called ahead by 20 mins to ask for the car to be ready as per their suggestion) and at both drop-off and pick up guys were standing around chatting as people struggled with luggage. Is this not part of the service anymore? So what do you get for your $$s valet fee? Didn't they used to at least open the car door or ask if you would like help with your bags? We are Marriott Titanium and we do have a choice. This hotel would not be one of them in the future based on the valet alone. Such a shame as the rest of the hotel is really nice (including the staff). It sounds a bit daft, but honestly, to see these guys standing around while people struggled with strollers, bags etc. is shameful. …
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 2 weeks ago
Dear TeeEmm, Thank you for being a valued Marriott Bonvoy member. We want each of our guests to leave us with replenished spirits and know our commitment to genuine and seamless service. Please accept our apologies for not meeting these expectations and for the issues you experienced with our valet service. We value your feedback and will be sharing your specific concerns with our valet team to improve our guest services. That said, we are glad you liked our overall service, dining at Parkestry Rooftop Bar, and our accommodations. We hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CYNTHIA IS STILL ROCKIN. We have been coming to Southern California for along time now so we can get or Disney Fix. We never thought we would find anyone that loved Disney the way we do. So since we made such an amazing personal connection with Cynthia, we followed her from her other to here at the Marvelous JW MARRIOTT. She knew the best way for us to once again plan our day out and even get on to Mickeys Runaway Railway. She always comes through with the best tips and latest treats to eat at the park. She even has an amazing Instagram that you can get great updates from. As long as Cynthia is at this hotel it will always be our home hotel. She is a Gem to Be treasured. Keep shining bright. The rooms could have used a little care though slightly mess. And the parking prices and lack of service there was ridiculous. The only thing this Hotel has going is Cynthia!!…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 3 weeks ago
Dear BLUELINEPIRATE, Thank you for your recent stay at JW Marriott, Anaheim Resort, and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear our guests enjoy our efforts. We will share your kind words with Cynthia. However, we regret not meeting your expectations in some areas. Thank you again, and we look forward to having the opportunity to welcome you back soon. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our families first visit to California was amazing. We did an early check in and Cynthia was very kind to find us a room that early. The hotel is beautiful and is very close proximity to Disneyland. Cynthia introduced herself as a Disney expert and she really was. She helped us plan our days out and talked to us all about the Disney app. We really appreciated her enthusiasm as she would check with us each morning about our previous day at Disney. We already can't wait to come back and visit again.
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just stayed feb 14-20th at the JW Marriott.. Came down for a convention and a few days at Disneyland.. Let me start that I did not have much time to plan this trip.. I am a DVC Member and GCV were all booked.. looked at the other Disney hotels and were not impressed with rooms or the price. ( sorry Disneyland, Florida has amazing resorts. So I decided to stay at the JW for close by to convention center and Disneyland. First impressions of hotel were beautiful, modern hotel, Bell staff were extremely friendly, Shout out to Maria who was always there to help. Check in was a breeze, Aubrea at the front desk was very informative and she upgraded our room to a theme park view. You can tell the staff has gone through an amazing training. It reminded me of Disney.. Daniel who works at the bar which serves lite small plates was awesome. For a large hotel, staff made guest feel very special .. We ate in the restaurants for breakfast and dinner.. food was great.. Gym was a nice size with spin bikes, free weights and machines. Beautiful inside and outside spaces to hang out.. Rooms were very well appointed. We did have a little disturbance on our 4th day with the guest in the next room.. let's just say 5 am was my wakeup call. Jasmine who was the shinning star was able to change our room and surprised us with a major upgrade to a hospitality suite ... If you are looking to stay in Anaheim, look no further. this is the hotel 5 stars...…
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Date of stay: February 2023Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 3 weeks ago
Dear Tour785516 Thank you for choosing to stay at JW Marriott, Anaheim Resort while you were in the area for the convention. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of the team members you mentioned. We appreciate your wonderful recommendations and look forward to having you as our guest again. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I ABSOLUTELY LOVED THIS HOTEL! First of all, the hotel itself was super nice. The food downstairs is amazing, I love the garlic fries. It’s only a 10 minute walk from Disney, which is also awesome! Room service is great, cleaned the rooms when I wasn’t there and I was super happy to see that. I literally stayed here two trips in a row just because of how amazing this hotel is! I am so coming back and staying here again! I ABSOLUTELY LOVED THIS HOTEL!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were very impressed with how the JW Marriott staff went above and beyond to make our stay memorable. Right from the beginning, the valet met us at our vehicle and took our bags and had them in our room already when we got up to the our room on the concierge floor. The next morning the hotel manager Nikki introduced herself, got to know us, and asked if there was anything else she could do to make our stay better. We were pretty happy already. But this was when our hotel stay turned into a memorable experience. We went to the theme park with our two children for the first time. Spent the entire day showing them the world of Disney. After a long day, we come back and open our room and there are two Mickey dolls on the bed for the kids along with milk on ice and cookies. The way the kids lit up will be a memory we will have forever. The hotel continued to do little things throughout the trips such as open up the lounge on the weekend to watch fireworks when it was normally closed. Give our kids Disney balloons at the amazing weekend brunch. Thank you to all the staff that made our hotel stay into a memory that will last forever. …
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 9 Jan 2023
Dear mistermatt21, Thank you so much for the excellent comments regarding your unforgettable experience at JW Marriott, Anaheim Resort. It is delightful to hear how our associates created a memorable journey for you and your family. Perfect pampering comes from a team who genuinely crafts each experience with their thoughtful service, and it is always wonderful to hear how much our guests love their efforts. Your review will surely make their day. Thank you again for sharing. We look forward to making many more memories with you and your family in the future. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thé location is wonderful so closed to the park The room was beautiful and the view was fantastic on the park and the fireworks! The concierge lounge was amazing especially because of the top notch service of Adria on evening and Huntington on morning. The quality of the food was so delicious in the concierge lounge especially on morning for breakfast. We tried many hotels in this area but this one is definitely the Best 👏👏👏👏 Do not hesitate if you are in this area to book this one .. A Gem❤️
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: 10 minutes walk-in to the Disneyland park
Amazing lounge with excellent food
Huge rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here for 5 nights during Christmas. This hotel had amazing service and housekeeping was amazing. The location of the hotel is great if your doing Disneyland. Also connected to a bunch of restaurants next store. Def will be back and def staying at the amazing property. Staff was amazing .
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: No self parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott, Anaheim Resort
Responded 30 Dec 2022
Dear Odyssey66720474260, It was a pleasure reading your review of JW Marriott, Anaheim Resort. We have an exceptional team whose top priority is ensuring every guest has a personally crafted and immersive stay, and we will share your compliments with them. We are happy to know you enjoyed our beautiful location. We look forward to welcoming you back for another enriching experience. Happy Holidays. All the best, Katy Montoya Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$287 - US$399 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaOrange CountyAnaheim
NUMBER OF ROOMS
466
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Claim Your ListingJW MARRIOTT, ANAHEIM RESORT - Updated 2023 Prices & Hotel Reviews (CA)
Frequently Asked Questions about JW Marriott, Anaheim Resort
Which popular attractions are close to JW Marriott, Anaheim Resort?
Nearby attractions include Mission Escape Games (0.1 km), Flightdeck Simulation Center (0.2 km), and House of Blues (0.2 km).
What are some of the property amenities at JW Marriott, Anaheim Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott, Anaheim Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott, Anaheim Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott, Anaheim Resort?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to JW Marriott, Anaheim Resort?
Conveniently located restaurants include The Cheesecake Factory, The Pizza Press, and Roy's Restaurant.
Are there opportunities to exercise at JW Marriott, Anaheim Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at JW Marriott, Anaheim Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at JW Marriott, Anaheim Resort?
The staff speaks multiple languages, including English, Spanish, Chinese, and Hindi.
Are there any historical sites close to JW Marriott, Anaheim Resort?
Many travellers enjoy visiting Richard Nixon Presidential Library and Museum (12.6 km), Kellogg House (9.3 km), and St. Isidore Historical Plaza (14.6 km).
Does JW Marriott, Anaheim Resort have any great views?
Yes, guests often enjoy the city view available here.