Great hotel with lovely reception area / bar & gift shop. Really convenient location near to the National Mall. Very friendly and welcoming staff. Good room size and amazing to have an indoor pool to cool down in after sight seeing all day! Would recommend.
The room and hotel met my needs as I was mainly here to attend a conference. Staff were friendly and helpful. It was conveniently located near my conference as well as other attractions of interest. The restaurant food was very delicious. The pool was not very big and the rooms could use a bit of an update. Very low water pressure in shower.
The hotel needs a complete work up. Front desk people needs to be more helpful and accommodating because when you ask questions it seems like they don’t know what to say. The only thing we like about staying there was that the buffet was set up nicely and the Filipino waiter was very attentive in serving us. I would love to come back in Washington DC again and hoping Hyatt will have a nice renovated rooms.
You can't get more central than this. Less than 10 minute walk to the Mall, the Capitol, many museums and historic places. Courteous service, large comfortable rooms, and nice amenities. This hotel accommodates large conferences in the lower levels, and is also very suitable for family/personal visits.
This is a wonderful place for your Washington trip. First, it’s a great location. You’re so close to all of the monuments capital, and other places you want to visit. Secondly, the staff is amazing. They are super friendly, and so helpful. I felt like I was staying with friends. And finally, it’s a beautiful hotel. They thought of everything, and I really enjoyed every minute of my stay.
Friendly and personable staff who are helpful and accommodating. Multiple waiting areas and resting areas located near hotel restaurant and bar. Walking distance to the capital buildings, mall area, snd several restaurants.
We arrived at the hotel tired as our luggage was delayed. We found the staff to be friendly and helpful. Our reserved room was waiting. But we realized after being shown to our room, it would not work for us (our mistake). The night Manager Dion was extra helpful and gave us a great upgrade to a suite which allowed us the most room to stretch out in. Fantastic service and attention to detail!
The Hyatt was a great experience. The staff was exceptional! I enjoyed everything from the view to the food! They catered to our needs and made sure that we were comfortable at all times. The conference rooms were comfortable and clean.
The supervisor at registration desk was not helpful and negative toward guests. The food available at the hotel was extremely expensive even for Washington DC. The room received barely had a window and the bathroom was extremely small. Unpleasant to say the least.
The location was awesome, the staff was very friendly and the service was great. The concierge was very helpful, in getting us tickets for the African American Museum. The elevators was slow ay times, but it was not an inconvenience.
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