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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

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550 C St SW, Washington DC, DC 20024-2572
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Traveller (611)
Room & Suite (361)
Dining (66)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 16/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Updated 16/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#111 of 156 hotels in Washington DC
Location
Cleanliness
Service
Value
Modern hotel near the National Mall, The Wharf DC and United States Capitol BuildingThe Holiday Inn® Washington Capitol-National Mall's location places you within walking distance of the National Air and Space Museum, National Museum of Natural History, Museum of the Bible, International Spy Museum, Museum of African American History and Culture, and of course the gorgeous National Mall. In addition to DC's most popular attractions, numerous government agencies and offices such as DOE, DHHS, FAA, FEMA, HUD, NASA, USDA, and American Farm Bureau Federation, are within walking distance. Book your stay just minutes from Washington's most storied historical sites, including the Washington Monument, Jefferson Memorial, World War II Memorial, and MLK Jr. Memorial. Amenities include free high-speed Internet access, mini refrigerator, Keurig coffeemakers, and in-room safes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Kids stay free
Taxi service
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Outdoor pool
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish
3161Reviews124Q+A100Room tips
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Mary S wrote a review 20 Sep
3 contributions
The room was clean. Do we really give points for that? All points withdrawn for service at dinner (my first night - didn't feel like going out). I was early - not that many customers, but it took a long time to give an order. The food was good, but again, try to get the check and coffee. After half an hour, I had to speak to the woman at the register. As for breakfast, I never knew anyone could mangle scrambled eggs, but there was an awful taste to them. In contrast, the orange juice tasted freshly squeezed. Some items on the menu were vegetarian but not labeled as such; for example, the sausage that would have been an option was not listed as vegetarian (but was, according to the server) and was right next to the bacon that wasn't. (The grilled cheese sandwich at lunch, btw, was scrumptuous.) When I tried the breakfast buffet, I avoided the eggs. The french toast was good, the potatoes alas had cilantro, and everything was cold. I should have thought of McDonalds as another reviewer did! The room ended up as a problem due to the adjoining doors. I thought those went out in the 90s. The second night, a couple with small and screechy children came in, and even the noise of the a/c couldn't drown them out. Stupidly, I called the desk, and they offered to move the family, which I think was unfair and I didn't want to move, it being late and my last night. The family eventually quieted down, but why put a small family in a room with adjoining doors? But the room itself, although the decor was dark (90s again?), was fine, although I heard a full conversation from the couple next door late my first night, and the cleaning staff was excellent. I liked the Market, where I could pick up a light lunch, but the best thing was the patio. I had checked out, but had an hour before getting to Union Station, so I sat there with a book, the breeze was cool, the sky was great, and the world was fine. Note: It's not a block away from the Mall. It's more like 4 blocks, still close. You go up two blocks and turn left, and you're not quite in the Mall. In another half block, you pass the sculpture garden and at the end of that block, you are at the edge of the Mall, just beyond the Washington monument and by the carousel. So plan accordingly. It's still a good location. But I'm not sure I'll be back, except maybe to sneak onto the patio on a nice day. I think a real problem is short staffing at the restaurants, and that might not entirely be HI's fault. Still, I'll think twice.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: Check that there are no adjoining doors (unless you want them).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 1 week ago
R9100OAmarys, Thank you for choosing to be a guest here with us. We greatly appreciate your feedback regarding wait time in the restaurant and will use your comments to look on how to improve this issue. We are sorry to hear that you did not enjoy every meal purchase made within our restaurant but appreciate that you took the time to note it very detailed and we will look further into your comments. Holiday Inn is known for its family characteristics and adjoining doors are most often requested by families. We are sorry that you were placed into a room with a connecting door and were disturbed by a neighboring room. While this visit was not as great is it could have been, your opinion and feedback give us room to grow and only improve our services. We truly thank you for that. We wish you well and once again, thank you for taking the time to share your experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GloucesterKdc wrote a review 10 Sep
Gloucester103 contributions57 helpful votes
We stayed here for 3 nights in September 2022. We had booked a king suite, but why are suites located on the side nearest the railroad lines? There is underground self-parking available ($53 per night, but worth it) with direct access to the hotel). There was a good choice of things to eat for breakfast and the serving staff, particularly Suzi, were excellent. There is also a decent restaurant in the evening (with "awesome lady" as maitre d'), and the guys on the bell stand offering a great and friendly service. The reception and convenience shop staff were also friendly helpful. This hotel is in a great location for museums and transport, though there are few restaurants nearby, but we love this hotel for its location. We stayed here in 2007, and knew where we wanted to stay when we returned to Washington in 2022 - the Holiday Inn Capitol.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 1 week ago
GloucesterKdc, Thank you for choosing to stay with us again. We greatly appreciate your return visit and are glad to hear our staff were so memorable to you. We will be sure to share your comments with the team. We are sorry to hear that the train disturbed you during your visit. Overall, it does sound like you had another enjoyable trip and we look forward to see you on the next visit to Washington, DC.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jay H wrote a review Aug 2022
38 contributions23 helpful votes
Took th family for a quick weekend trip to DC and selected this hotel for its proximity to the National Mall (2 Blocks). The hotel was clean and fairly priced. Our first room had AC issues but they sent a repair person immediately. After it continued to malfunction, they moved us to another room and all was good. Breakfast was adequate and the staff there was very welcoming and kind. Rooftop pool was dirtier than our standards but a nice touch and greatly appreciated since we were there in the hottest weekend of the summer. Overall, we'd choose this hotel again
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 4 weeks ago
Jay H, thank you for choosing to be a guest here with us. We appreciate your feedback and are glad to hear that you enjoyed your family getaway with us. We are looking further into the comments regarding the pool and will use your feedback to improve our services. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Derek F wrote a review Aug 2022
3 contributions
Nice and clean hotel with superb location but foodwise leaves a bit to be desired. We used a nearby McDonalds for breakfast which is much cheaper than what the hotel was offering. The 4th floor room was very close to the railway line at the rear of the hotel but the trains weren't a real problem. We couldn't hear them over the noise of the air conditioning. The AC needed a little tweaking to make it a bit quieter. The room itself was very spacious and well equipped. Parking was easy but expensive at $53 a day with hotel access directly from the parking garage. The fire alarms on our second night were less welcome and the lack staff providing guidance when the guests assembled was a little worrying. At least it wasn't a real fire. On the whole an OK hotel though.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 24 Aug 2022
DerekF891, thank you for choosing to be a guest here with us. We are truly sorry that we failed to navigate the way during a fire alarm. We are using your comments to improve our services and we hope that you will give us another try in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TrishaLynn12 wrote a review Aug 2022
Minneapolis, Minnesota4 contributions4 helpful votes
Everyone was extra helpful and seemed to very cheerful. When a thunderstorm disrupted my one chance to swim, they pushed my check out time so I could leave the cat in our room and still enjoy their nice pool. They are two blocks away from the national mall and some of the best museums anywhere.
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Date of stay: August 2022Trip type: Travelled solo
Room Tip: Not many businesses or restaurants nearby. Nearest drug store is half a mile away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 8 Aug 2022
TrishaLynn12, thank you for choosing to stay here with us at Holiday Inn Washington Capitol - National Mall. We are delighted to hear that our front desk staff were able to accommodate with a later check-out time so you were able to enjoy the pool. We hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HawaiiRamsey wrote a review Jul 2022
Kearney, Nebraska14 contributions4 helpful votes
Its a great place to stay if you enjoy being hot. They keep the air conditioning so hot, or perhaps they dont run it in the lobby or public spaces. We had to move rooms because our AC wouldn’t get it below 76, the toilet barely flushed and the bathroom door didnt close. It was an affordable price and the staff was friendly, so ill give them that, but I couldn’t recommend this to anyone.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 1 Aug 2022
HawaiiRamsey, thank you for choosing to be our guest. We appreciate your feedback and are sorry to hear that you experienced AC issues during your visit. We hope that you will give us another try in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
njt1993 wrote a review Jul 2022
Sheffield, United Kingdom165 contributions186 helpful votes
We checked in and went to our room which was absolutely lovely, really spacious and clean. We looked out of the window and sat the train tracks but just hoped it wouldn't be a problem. Wrong. Turned out to be a massive problem. Those trains are constant and going all night with their incredibly loud horns, we were still awake at 4am despite trying ear plugs. After talking to reception they offered to move our room, we didn't need asking twice! The room was smaller but still quite spacious , turns out we'd been given the other room as we are reward club members. Would much rather have a smaller room and sleep thanks very much! As we were out for most of the day the reception arranged for all our cases etc to be moved to the new room which, upon arrival back at the hotel, had been done. We were very grateful. And slept that night too! The hotel is in a very good location and the bus stop for the hop on\off tour bus is just 2 minutes walk away. The bar in the hotel, 21st Ammendment, was very good although people were ordering pizzas to take back to their rooms and they were taking an hour at least. We sat at the bar and had some food, it was good, just fries and chicken tenders. The staff were so busy but one particular barman, Eric, was very good. worked his socks off and was friendly too. So, decent hotel, good location. But whoever put it next to the railway tracks wants sacking.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 26 Jul 2022
njt1993, thank you very much for choosing to stay with us while you were visiting Washington, DC. We truly appreciate you taking the time to share your experience with us. We are sorry to hear that the train had disturbed your sleep while you were here with us. While you did encounter an issue, I am delighted to hear your problem was resolved in a way that did not inconvenience your day or second night of sleep. We will be sure to share your comments and feedback with the team. We hope to see you the next time that you are in the Washington, DC area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zelda W wrote a review Jul 2022
Dallas, Texas5 contributions1 helpful vote
Ugh. I regret not reading TripAdvisor closely before booking. We were given a room overlooking the commuter and freight train tracks! All night long - No exaggeration - LOUD Horns. Rumbles. Bells. It was awful. We had to drown it out with an ambient sleep playlist on full blast while we slept. I will never stay here again. If you get a non-train side room, it could be fine. I don’t know. Aside from that issue - this hotel is fine. A good three star hotel. The staff has been nice. They could use more desk staff during peak times. Housekeeping was great. We didn’t use the pool or cafes. It looked like people were there for a conference. This is a good hotel location around the corner from L’Enfant metro station, where you can catch the Metro or the Circulator bus. It is a few blocks to the National Mall. Only a few restaurants nearby. We ate breakfast every morning at the McDonald’s down the block. Next time, I’d choose a different hotel on the north side of the Mall. And check for RR tracks.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 22 Jul 2022
Zelda W, thank you for choosing to be our guest for your Washington, DC trip. The train does effect each guest differently and we are very sorry to hear that the train disturbed your sleep while you were here. We hope that you will give us another try in the future and we will do our best to accommodate with a room opposite of the train tracks. Thank you for sharing your feedback with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard Hildebrand wrote a review Jul 2022
Tucson, Arizona628 contributions177 helpful votes
Hotel is showing its age. Staff was friendly and knowledgable about the area. Garage parking is expensive ($54 per day). No free breakfast. Has a snack bar available (can charge to your room). There are a few restaurants (pizza, McDonalds, et cetera) on the same block.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 21 Jul 2022
Richard9H, thank you for choosing to be our guest while you were visiting Washington, DC. We hope you will come back to see us and take advantage of our parking and breakfast for two package. We appreciate your feedback and look forward to your return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leah S wrote a review Jul 2022
Gainesville, United States2 contributions1 helpful vote
The workers in this hotel are very rude. After standing in line for 20 minutes they messed up our check in and we couldn’t get to the room. Instead of fixing the problem they told us we would have to get to the back of the line which was now twice as long. The “concierge “ told us he would let us in the room. I asked him how do we get back in when we leave and he replied. “Do you want to get in a room or not?” We still don’t have keys. Never been treated this badly in 14 countries and 20 years of travel. AVOID this hotel!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 21 Jul 2022
306leahs, thank you for choosing to be our guest. We are very sorry to hear about your experience with us. We are looking further into your comments and will be sure to address them accordingly. We hope that you will give us another try in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$172 - US$299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn washington - capitol hotel washington dc, holiday inn washington dc, washington dc holiday inn, holiday inn capitol
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
536
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Frequently Asked Questions about Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Which popular attractions are close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Nearby attractions include National Air and Space Museum (0.3 km), Museum of the Bible (0.2 km), and Hirshhorn Museum and Sculpture Garden (0.4 km).
What are some of the property amenities at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Conveniently located restaurants include Mitsitam Native Foods Cafe, Starbucks, and Capitol Bistro.
Are there opportunities to exercise at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Washington DC.
Are any cleaning services offered at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Many travellers enjoy visiting Arlington National Cemetery (4.3 km), Hillwood Estate, Museum & Gardens (7.0 km), and The President Woodrow Wilson House (4.2 km).