The location of the property is great. Walking distance to many tourist attraction such as the Smithsonian museums andWhite House. The hotel is close to the metro to take you to other location. Lots of great restaurants and kid friendly restaurants near hotel. Now about the hotel. Our flight was eventually cancelled and rebooked for the following morning, tried to call the hotel so they would keep my reservation and not cancel it, and no one picked up the phone at 2 am when the flight was finally cancelled. Sent chat message no response. Had to call the Marriott main number for assistance. When got to hotel in the morning, no acknowledgement of platinum member. The room had pull out sofa which was the worst sofa bed I have seen in any Marriott property. There was no conditioner in the bathroom. Each day has to call for conditioner. After 2nd day they brought the big bottle of conditioner, the problem is then they took out the shampoo bottle. Got tired if complaining just bought shampoo at Walgreens at the corner. So no one acknowledges you when you come back into the hotel. There is valet staff who stand and practically block door but do not offer toooen the door. I should say that only the handicap door works so there is only one door in and out. I didn’t feel like I was at a Marriott. Felt like cheap motel. The loung breakfast staff was the only people that acknowledges you I wouldn’t stay here again. Next time I’ll just stay at the Jw…
only one person working the desk which made check in slow. very long line. property needs updating. corridors old, wallcovering peeling. bathroom not good. was cheap to stay here on points which is how we ended up here. location is good and you can walk to a lot of things around. would not stay again.
I try to stay at Marriott for consistency and because it is easy. I got to this hotel pretty late on a business trip. Because I was going to arrive after 9 p.m., I opted for a "concierge level" room. I figured I would just grab something small to eat--in the concierge lounge, since they offer this-- after arriving from a 3-hour trip at 9 p.m. I got the hotel just after 9 p.m. and had trouble checking on line. I reserved a king room with a sofa in the room (I was looking forward to spreading out), but, when I went to the desk, they didn't have any king rooms so I said ok to two doubles. When I got to the "high" floor and my room, the floor looked just like every other one and I had no idea where the "concierge lounge" was, there was no signage and the person who checked me in did not say (so I assumed it was on the same floor as my room). My room was uninspiring. The view was the side of the building next door. I couldn't find anything in the room that indicated where the lounge was so I called the front desk on the room phone. Mind you, the person who answered the phone could see who I was because I was calling from my hotel room and I asked him where the lounge was. He said it is on the 2nd floor but it is only available to platinum level members “and you are at the silver level.” I told the guy at the desk that I had paid a higher rate to be able to use the lounge and he said, "your key should work in getting in there if you have access with your room." I am not sure if it did because someone on the way out held the door for me. What I found in the lounge was a refrigerator with a lot of soft drinks, some apples and pears, a few brownies, chocolate chip cookies, several little plastic cups of mixed nuts, wine and beer (the bottles of wine were nearly empty and they had a card indicating price next to the bottles--would I have to pay for a glass of warm white wine?) At 9:10 p.m. the very kind lady cleaning the room was already vacuuming and picking up trash. The room closed at 10 p.m. I was not excited about sitting there, having a few nuts and maybe a bottle of water and listening to the vacuum cleaner, etc.; not her fault, I understand, so I left. I went to the hotel restaurant which had a very limited menu, one of whose specials was an "autumn rice bowl" (in July?). The waitress took my order and the salad was very good, but then after they had delivered the food, no one came to check on me and see if I wanted dessert. I waited for a while, then had to go up to the bar and ask for my bill--it is possible that this is the way it worked, but the waitress took my order at the table, so I was confused about how to handle leaving -- and I probably would have ordered dessert but by the time it was definitely time to leave, it was too late. I do not carry moisturizing cream with me because the hotels always have it and it is one more thing to pack, but the toiletries in the room were two tubes of shower gel and a tiny bar of soap. I don’t mind the soap—a lot of hotels provide large bars of soap, which is a huge waste. The shower gel was there because there are stationary wall-mounted containers of shampoo and conditioner in the shower, and the mounting strip for shower gel was empty. The conditioner was mounted but that bottle was empty when I tried to use it. There was no lotion to be seen. Business is stressful and a hotel with good customer service and a few perks is a little bit of a compensation. This hotel didn’t provide any of that. It is summer and maybe there are a lot of people on vacation and I know there are staffing issues and inflation is very hard, but the cost of the room at this hotel on a Wednesday night in July in DC, before taxes was $420. Marriott should do better than this in general and definitely at that price. Wish I could be more positive, I try to make my reviews as upbeat as possible, but this was a disappointment.…
I went to DC to witness a film about Wilma Mankiller and see the launching of her quarter. I picked the Washington Marriott at Metro Center because it was close to the Martin Luther King Jr. Library where the event took place. I did not realize it was so close to other venues of interest. The staff were helpful. I used to visit the city frequently, but after COVID I have to relearn my way around. So help was appreciated. The room was comfortable and well appointed.
As my wife already submitted her first impression review for this hotel I want to update it with sharing our next day experience. That day we left our room at 11 am and came back at 8:45 pm. THE ROOM WASN’T CLEANED, NO FRESH TOWELS, BED WASN’T MADE. I’m not mentioning that when we came to the room on the first day of our visit the refrigerator was empty—no drinks, no snacks. The description of this hotel is very misleading. On all websites it mentions restaurant which actually doesn’t exist. Only something like a diner which works just for breakfast and then opens again at 5pm. To be fair I want to say that the hotel staff is very nice—especially Kelly who definitely tried to fix the situation. Unfortunately, there was not much they could do. BAD MANAGEMENT!!!
My husband snd I came here yesterday (May 29th) around 3pm. First impression: no restaurant or bar or cafe in the hotel. Just closed. The only one opened was Starbuck in the lobby. Dirty carpet in the lobby near elevator. Nobody to help with the luggage. They claim they provide complementary water for tea and coffee but in reality two small (10oz) bottles in the room and practically impossible to get more—takes hours and five calls to eventually get it. We’re leaving tomorrow. WE HAVE NEVER SEEN MARRIOTT AS BAD AS THIS ONE!!! I gave it one star but it is actually zero
Very conveniently located in Northwest DC. Not as much character as the JW nearby. The lobby is small, the room was average in size and amenities. Refrigerator in the room was a nice plus. Their concierge lounge is closed and breakfast in the restaurant is difficult. You need to order with a single cashier, the menu is somewhat limited and they deliver the food to you. Lot of time and lot of standing. Overall meets expectations but not beyond. Shout out to JoJo the doorman who did a lot to please and amuse.
I stayed here four years ago and we are titanium member. I am disappointed to find out this hotel’s M Club is still closed. They offered two breakfast With very limited menu and with $39 total value. That’s just enough for two breakfast with no drink or one drink. We stayed in the Bay Area late March, the Marriott there had full service at the M Club as it was before COVID. When the US is back to normal now a days I don’t understand why this Marriott is not opening up to their full capacity. Very disappointed.
Beds very clean and comfortable. Room temp great. View not good, but you are in the city center so not much they can do about that. Pool room clean and at a comfortable temp. Room clean. Surprising lack of amenities, such as no microwave in room, very basic hotel TV (more like hospital channels than full cable). The hotel restaurant had a limited menu which did not appeal to children, and the childrens' choices were limited. There is a Starbucks on site, but it closes VERY early, and there are limited evening options for snacks. Would be a good choice for business travelers, but for families, not so much. Staff was amazing, very responsive and very welcoming.
This was a highly anticipated "sisters weekend" trip, so the overall experience was great. That said, here are some of the low points. After you pay the exorbitant room rate, you find that it costs $54/night to park at the motel. This is more than I pay for an actual motel room when I'm traveling and just need a few hours' sleep. A staff member took pity on my sister and clued her in to the fact that there was a parking garage a few blocks away which only charged $22/night. There was a refrigerator in the room for our wine and leftovers, but NO microwave! Also, no breakfast of any kind, unless you went down to Starbucks and paid more for their limited food. In-room coffee was provided, but no CREAM! There are no showers in the vicinity of the very nice pool, even though there was a sign that cautioned that guests should shower before using the pool. No little bottles of shampoo, conditioner in the bathroom, but there were wall-mounted bottles in the shower. But no little soaps and no lotion at all. I have stayed at Super 8s and similar motels for $80/night, which had free parking, free breakfast, a selection of miniature toiletries, and a fridge and microwave in every room. In closing, let me say that the staff were very courteous and helpful, and the location could not have been better. I realize DC is a very expensive place to visit, but come on, can't Marriott provide the little amenities we take for granted in much less expensive motels?…