After staying in Sanatorium for 6 days, I suddenly have had terrible allergic reaction. Communication with the doctor Nijole Vilpišauskiene was terrible. She even does not want to dicuss the situation, spoke extremely arroganty. The sentence:"You have never paid me privately" was a real shock for me. My blood pressure raised up to 175/95. The doktor calld the security, She did not solve my problems, and I was taken to Druskininkai hospital with hypertension crisis.
Für unseren ersten Besuch haben wir den Economic Tarif gewählt,das war für meine Wirbelsäule nicht so gut. In dem Bereich ist das Mobiliar noch nicht erneuert. Das Essen ist dem Namen entsprechend gesundheits förderlich. Die Kurbehandlungen sind unübertrefflich. Sehr umfangreich ,abwechslungsreich,gut getaktet und sehr freundliches Personal. Zum Sanatorium gehört ein großer Wald. Der Bus in die Stadt hält auf dem Gelände.Weit und breit keine Industrie,es ist ruhig und sehr sauber.Erholung pur.Kein Stress,es sei denn,man macht sich ihn selbst.
I had booked three nights to stay here, left after one!!! Terrible customer service, when we came in, we had to wait for a couple minutes while the staff will finish to talk with each other, we’ve been served by the lady which was in training (also there was two other ladies, one of them was not polite at all, as I can guess that she was the boss there. my friend asked didn’t we paid? as she had thought that when she had sent her bank details, she had been charged, the lady answered no, it is going to be charged now, then my friend apologised because she thought in a wrong way and just wanted to double check, and the lady sarcastically repeated her words ‘oh didn’t we paid?’ and started to laugh, it made us feel horrible... they started to put our information in, it took very long (as the staff member was in training) so we went to grab our luggage, came back and they still was working on it. It took about 40-50 minutes all together, because the new girl was doing all the registration by herself. she didn’t asked and also didn’t received any help, even she was obviously struggling with that! I believe if the fully trained person would be next to her it would took about 15 minutes to be checked in. As we got the customer cards no one even lead us to the room, (lady didn’t even know where is the room) she just said there is the lift, third floor, you will find it by yourself. Also she explained that the pool is opened in evening, and in the morning time, but probably you not going to use it as YOU ARE TO YOUNG TO BE ABLE TO WOKE UP and go the morning one, haha. Thats it, no more information about anything. In the late evening we sorted out that there is the leaflet with prices of procedures, as we didn’t got any information from reception. We took it by ourself, then the next day we went to register for all the chosen procedures, AND WE COULDN'T GO TO ANY OF THERE, because you need to go to see the doctors first (15€) and just then start to choose the procedures (even as mud bath, relaxing massage or psychologist). In one word - you just need to have an extra extra extra €€€. Then we realised that we can’t actually do anything here apart laying down in the bed all day for ~300€, we packed our bags and went to do the check out at the reception. When its been done she asked us why are we are rushing (as we supposed to check out only on friday) we explained her that we can’t stay here longer as we paid loads of money for absolutely nothing (one night in a box size room, pool and lunch buffet) then she printed us about 3xA4 sheets with free activities here! Only after we decided to leave! Also she didn’t even mentioned about any refund back before we kindly asked her is the any way to get the money back? She just said not really, and then realised that actually she can Overall, Thanks for discriminating young adults, it felt like we shouldn’t receive a proper service!…
עיר נופש מעולה, היינו במלון בתוך יער. בחרנו חבילה עם שהייה של שבועיים שבה היה הכל כלול, לינה, 3 ארוחות וטיפולים. את הטיפולים בוחרים עם רופא שבודק במה צריך לטפל יותר, לפי הצורך. הארוחות מעולות, יש מגוון מאוד גדול שממנו ניתן לבחור מה לאכול. שירות מעולה ויחס מצויין לאורחים. יש מה לעשות בסביבה, נסיעה קצרה לעיר באוטובוס או במונית. יש שוק טוב לא רחוק.
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