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Hotel Spa Dr Irena Eris Polanica Zdroj

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Ul. Dębowa 19B, Polanica Zdroj 57-320 Poland
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Traveller (405)
Dining (97)
Room & Suite (83)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 18 hotels in Polanica Zdroj
Location
Cleanliness
Service
Value
Travellers' Choice
Our hotel, the first five-star establishment located in the surrounding area of the beautiful Polanica-Zdroj resort, ensures the perfect wellness setting to relax in. We guarantee a comfortable stay in excellent rooms and suites fitted with all the necessary amenities. The Hotel is a new dimension of luxury. On six floors, we have prepared exclusive attractions which are there to serve just one purpose - relax and pleasure for our Guests. Head to the Spa Centre for some relaxing time in the water and make sure not to miss its saunas, Jacuzzis and swimming pools, including an excellent swimming pool on the top floor terrace. Dr Irena Eris Skin Care Institute offers a wide range of care and beauty treatments, as well as massages and aesthetic medicine procedures. We are also proud to invite you to enjoy a panoply of health-boosting physical activities, children's leisure time activities, excellent cuisine and the pub. All this with the wellness and satisfaction of our Guests in mind.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Badminton
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Indoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Wine / champagne
Bicycles available
Bowling
Game room
Hiking
Squash
Tennis court
Aerobics
Billiards
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Mosquito net
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Luxury
Family
Languages Spoken
English, German, Polish
682Reviews1Q+A17Room tips
Traveller rating
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rocki14 wrote a review Jul 2022
Chicago, Illinois14 contributions25 helpful votes
We had the pleasure of staying at this hotel/spa for 3 nights in late June 2022. The service was flawless. The rooms were exceptional. The breakfast/dinners were excellent from first to last. And the facilities were clean, modern, and extensive with a lovely overlook into a forest. And the treatments leave you a different person for the better. The bar, adjacent to the dining room often has live music. The town itself is only a 10 minute walk from the hotel compound. Special thanks to Ms. Julia Gardel who gives a 110% effort to making every guest's stay a most memorable one, and to David who always made sure we got where we would have to go. We would have no hesititation staying there again.
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Date of stay: June 2022
Value
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Room Tip: Get a room overlooking the forest.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 23 Jul 2022
DearRocki14, I woudl like to thank you for your time for sharing your experiance about recent stay at Hotel SPA Dr Irena Eris Polanica Zdrój. I glad to hear that you enjoyed our service, rooms, our food served during breakfast and diners time. Thank you for mentioning our employees who are most memorable for you. This for sure this is a great honor for them. Thank you for your visit and please visit us next time during your vacation. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ilona H wrote a review Feb 2022
Warsaw, Poland21 contributions27 helpful votes
My friend and I chose this hotel spa for a week-long winter break and it was an excellent choice!!! Everything was great: the hotel itself, the service, the food, the spa and the location. I really liked the hotel design in the character of 20s and 30s of the XXth century. Elegant but not overdone. The room was very comfortable and the service was excellent. The hotel has a small but well-equipped gym and a very nice, decent side swimming pool with magnificent view. Those who like it can enjoy a hot tub and saunas. The spa was outstanding - the way rooms are laid out ensures privacy and the staff was professional and caring. The hotel has two restaurant - the main one, where meals are served and the 'other one' - Decompresja, which I highly recommend for a special night meal with your partner or friends (you need to book place in advance). The food in the main restaurant was really tasty and beautifully served. I definitely recommend this place if you want to have a luxurious break.
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Date of stay: February 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 26 Feb 2022
Dear Ilona H, I woudl like to thank you for you recent feedback regarding your stay here at Hotel Spa Dr Irena Eris Polanica Zdrój. Thank you for you higher note and plenty of kind words. On behlaf of our whole team i woudl like to thank you for those words and very warm review. Happy that you enjoy your stay with us and have such a great experiance with our service, food and spa. Thank you for you high recommendetion of our Restaurant Decompresja. Thank you for recommendation of our Hotel and i hope we will welcome you back in the near future. With best regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
apowersk wrote a review Nov 2021
Raleigh11 contributions3 helpful votes
This was my second trip. Service is exceptional and high standards. Check in quick and easy, entire place very clean and well kept. Pool and sauna are nice . Food was great (had breakfast and dinner) and service well done- they even politely worked around me not realizing they had food as I was absorbed into kindle. I had excellent hot stone massage (previous visit was facial and different massage)- recommend finding a service to try. Great COVID care as staff cleaning quickly and regularly. They had a small event for kids one evening for holiday, and you could tell kids (and some parent's with wine) were thankful. It's a quick 30-35 min walk from train station (there has been a taxi at station on my trips so far). Area around hotel is enjoyable. Only downside (not fault of hotel or staffs) : some guests were impatient with sauna. the hotel had clear signs one room per sauna and people where in and out trying to get into one, though at the pool they could see when someone left the sauna area. I think maybe posting busy signs or busy times could be helpful. But no fault of the hotel.
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 12 Nov 2021
Dear apowersk, Thank you very much for you very kind review! We are so happy to know that you enjoyed your stay with us and you have another great vacation. Thank you for sharing you word regarding our staff, standards and COVID procedures. Thank you for you information about sauna's as well. We will look after of this with SPA manager. I hope you will visit us for you another vacation in Poland. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ewa wrote a review Oct 2021
Bielsko-Biala, Poland1 contribution
+1
I loft the hotel thinking only about the first possible date to come back. It was the best experience I had for a long time. SPA, service, food… I cannot think what is the best! Thank you for best weekend ever! Facilities for children, you ca even eat the breakfast while you baby is playing in a small playground. The food is delicious high quality ingredients excellent wines! Congratulations to the kitchen and chef! The spa and the Institute is highly recommended! Loved it all!
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 15 Oct 2021
Dear Guest, i woudl like to thank you for you time to write review from your recent stay at Hotel Spa Dr Irena Eris Polanica Zdrój. Im very pleased to hear that you enjoyed stay wth us and you liked institute, SPA, service and food with wines. I woudl like to invite you for another visit in near future. I hope you come back! With Warm Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eleni102 wrote a review Oct 2021
32 contributions72 helpful votes
We loved everything about this hotel (apart from the breakfast) as it exceeded our expectations as they pay close attention to detail in all areas of the hotel from the rooms, spa and landscape etc The rooms are spacious with balconies that give an amazing view of the landscape. The spa is one of my favourites from all my travels which also has amazing views of the landscape. Also, the staff were very helpful and friendly. We thoroughly enjoyed out stay. The breakfast was not up to a five star standard as the buffet was very basic and had a small selection. As for the dishes which could be ordered from the menu, these lacked in imagination and looked as though they were microwaved which I don't think was the case, but it gives an idea of how they looked and tasted.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 15 Oct 2021
DearEleni102, At the very fist i woudl like to thank you for you time that you spend for type review about you recent stay with Hotel SPA Dr Irena Eris Polanica-Zdrój. I woudl like to thank you for the biggest note and very kind description. Its nice to hear that you enjoyed all our areas rooms and our friendly staff. Regarding breakfast i woudl like to just informed that we do have around 100 products on our buffet with various hot dishes and wide selection of products even for vegan's as well. We dont use as well microwave in our kitchen. All dishes from breakfast menu are made only after order from our guests and prepare everything very fresh from out top ingrediens. Once again thank you for you kind review. I hope we can welcome you again in near future in Hotel SPA Dr Irena Eris Polanica Zdrój. With Warm Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ehud S wrote a review Sep 2021
Haifa, Israel2 contributions
This hotel spa gave us a wonderful vacation. The we got was a big one and comfortable. The bathroom was large and spacious including a separate shower and bath. The cleanliness was exemplary. The staff was helpful and kindly. The hotel's site was silent and peaceful ,surrounded forest and hiking trails.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Plan your vacation not during the organized conferences at the place. First find out if the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 1 Oct 2021
Dear Ehud S, I woudl like to thank you for the time that you spend and put a wonderfull review about you recent stay with us here at Hotel Spa Dr Irena Eris Polanica Zdrój. Thank you for all kind word regarding our hotel, serwis and staff. I hope we can have opportunity to welcome you again in near future. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew C wrote a review Sep 2021
Poznan, Poland1 contribution
Perfect, professional, and friendly customer service. I can recommend for family and friends trip. Restaurants offer a tasting menu. Spa and wellness with professional staff. It is a place where I want to come back. Perfect place for the weekend.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 1 Oct 2021
Dear andrewciborek, on behalf of all my team i woudl like to thank you for you kind review regarding your recent stay here with us in Hotel Spa Dr Irena Eris Polanica Zdrój. Im very happy that you enjoy stay with us and you have perfect stay. Thank you for recommendation. WIth Best Regars, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maciej C wrote a review Sep 2021
2 contributions
I and my wife were absolutely amazed with the customer care at the reception desk. Anita was a great ambassador of the place. So kind, intelligent, gentle and customer focused – she brinks the customer care on the top level. Unfortunately, we were disappointed with the Skin Care Institute, which completely ignored our prior to arrival request to have a treatment. We considered Dr Irena Eris brand being fully committed to deliver high quality skin care services or at least having excellent customers’ communication. Hmm, we have not experienced any of these.
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Date of stay: September 2021
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 15 Sep 2021
Dear Maciej, I woudl like to to thank you very much for take a time and right down review regarding you recent stay at Hotel Spa Dr Irena Eris Polanica Zdrój. Its wonderfull information of great opinion about Anita's profesional customer care. I will pass to her this information on our daily meeting. In accordance with your inquiry and willingness to use our services in Skin Care Institute, just after yours arrival at Hotel SPA Dr Irena Eris Polanica Zdrój, we tried to find a convenient date to be able to book the treatment for you. Unfortunately, all reservations made were confirmed and we could not provide you with any treatments. We regret that because we want our guests to be able to use all our services. On the reservation confirmation we encourage you to advance booking. Unfortunately, we have not been able to ensure this at this time for you. We will do our utmost to accomodate you and book the services you desire - just vice us a call in advance and we will help you with the schedule convenient for you. I hope i will have a change to welcome you again in our Hotel and provide all services we have. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jarek W wrote a review Aug 2021
1 contribution
You've got everythng you could expect and more; simplicity and elegance in one at the highiest level of comfort. best place for a true relaxation different style cousine helps to recover after your unforgetable trips both around the city and outside
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 31 Aug 2021
Dear 755jarekw, Thank you very much for your kind review regarding you recent stay at Hotel SPA Dr Irena Eris Polanica Zdrój. Im very happy that you enjoy your stay with us. Thank you as well for calling us as a best place for true relaxation! It is a great honor for us! I invite you to visit our Hotel SPA Dr Irena Eris Polanica Zdrój again in the near future. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wasylprv wrote a review Aug 2021
25 contributions4 helpful votes
This hotel shall be treated as benchmark for others willing to be rated as 5* hotels. Excelent service and quality of facilities. Perfect place to relax. Excelent events like Dinner served by 2 Kichen Masters. Place perfectly filfilling all covid regulations.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariusz Kaczmarski, General Manager at Hotel Spa Dr Irena Eris Polanica Zdrój
Responded 10 Aug 2021
Dear Wasylprv. I woudl like to thank you at the beginnig for highest note and great review. It's so important to us that we know that our Guest are very happy after stay with us and enjoy all amenities that we provide for our Guests. Great to hear that you enjoy our special dinner event served by our 3 Head Chefs at restaurant Decompresja. I hope you will stay with us in near future. With Best Regards, Mariusz Kaczmarski General Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$265 - US$297 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvincePolanica Zdroj
NUMBER OF ROOMS
85
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HOTEL SPA DR IRENA ERIS POLANICA ZDROJ - Updated 2022 Prices & Reviews (Poland)

Frequently Asked Questions about Hotel Spa Dr Irena Eris Polanica Zdrój
Which popular attractions are close to Hotel Spa Dr Irena Eris Polanica Zdrój?
Nearby attractions include Park Zdrojowy (0.5 km), Chess Park (0.5 km), and Wielka Pieniawa - Water Spring (0.7 km).
What are some of the property amenities at Hotel Spa Dr Irena Eris Polanica Zdrój?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Spa Dr Irena Eris Polanica Zdrój?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Hotel Spa Dr Irena Eris Polanica Zdrój?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Spa Dr Irena Eris Polanica Zdrój?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel Spa Dr Irena Eris Polanica Zdrój?
Conveniently located restaurants include Restauracja Décompresja, La Nonna, and Polskie Smaki.
Are there opportunities to exercise at Hotel Spa Dr Irena Eris Polanica Zdrój?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Spa Dr Irena Eris Polanica Zdrój have airport transportation?
Yes, Hotel Spa Dr Irena Eris Polanica Zdrój offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Spa Dr Irena Eris Polanica Zdrój?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Spa Dr Irena Eris Polanica Zdrój offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.