Bukowy Park Hotel Medical SPA
Parkowa 11, Polanica Zdroj 57-320 Poland
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About
#2 of 18 hotels in Polanica Zdroj
Location
Cleanliness
Service
Value
We strive to deliver an exceptional level of service at all times – and any Guest problem is addressed with real urgency. The cuisine served in Bukowy Park is rich in our own products: delicious meats produced according to traditional recipes, tasty fresh bread and homemade cakes. Our SPA & Wellness Center is a place of profound relaxation, rest and regeneration of your body. In 2020 we have expanded our hotel offer and opened 21 new apartments with kitchen: 17 - one bedroom apartments, 2 - two bedroom apartments, 2 - three bedroom apartments. Come and visit us with friends and family!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Room service
Telephone
Refrigerator
Cable / satellite TV
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Russian, Latvian, Polish
Location
89Good for walkers
Grade: 89 out of 100
32Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
Parkowa 11, Polanica Zdroj 57-320 Poland
Name/address in local language
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Car HireSee all Polanica Zdroj car hire
437Reviews3Q+A16Room tips
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At the beginning, be prepared for a quite sneaky think. At the dinner, a waitress will ask if you wish something to drink. Do not get confused, it is not a standard thing it is paid and the price for the beer is 10 times higher then the beer you can buy 2 minutes of the the hotel. On our room was a balcony, but you could not smoke on the balcony. Great puropose for a smoker to have a balcony wihout the possibility to smoke there. On our door was a surprise (see the photos). Not sure who done it, I suppose some homeless wanted to gave us a visit. This just does not feel safe if you experience something like this. The rooms have a bad electricity and light buttons on the worsest place. It is right behind the pillow where you sleep. Thus mostly you accidentaly turn on the lights. Not to mention the fact, that is is not very safe to sleep right near the electricity socket so close to your head. Especially if you need to charge your deviced durning the night, then you can not pull the card to turn off the electricity for the night. Just badly designed. As a guest get prepared that you will be begging at least two days for the cleaning service to get you room cleaned. At least once, they have only bring a toilet paper, nothing more, nothing less. The gym fullfills the definition of the gym and it looks attractive at the web. The fact is, that is is a sum of few dumbbells and one complex modular machine. It is fine if you are alone, but for two people at the same time it is insufficient for an excersize. The sauna if fine, but sadly in not a good shape at all. I brought from there a splitner under the nail and it kinda hurts still. The wooded benches are not safe at all. The sauna is missing a place where you could cool down in the outside, but that is just a cosmethic thing. More or less, it is not designed well. Sauna is near the pool (the pool is more for children, if there is more then 2 people, it is kinda hard to have a swim), and most people go from the pool to sauna, which makes the sauna strongly humid and thus hard to enjoy the dry air that is typical for a sauna. The chloride then from the pool hurts your eyes. we have ordered a massage. The typical one that you wish if your back hurts. And I have asked for a addition hand massage. In the end, I had a 25 minute of hand massage that was fine, but nobody touched my back. I felt kinda say of it. You know, you order A and B and you get only A. I think is is maybe the fact, that most of the personnel is incapable of speaking english at all. Keep that in mind if you are planning a visit. Due to this all, I am just giving the rating of two stars and I do recommend to any future guest —> Pick a different hotel. Do not get confused of the four star rating. It is not worth of the money…
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great location, few minutes walk to town centre. Easy check in, spotless apartment, comfy beds and lovely rooms with air-conditioning. Private parking next to apartment. Highly recommended, would love to be back.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We visited the hotel this week and it was really nice. The town is a small but beatiful place. Our stay was relaxing and we enjoyed it very much. Overall the surrondings of the hotel are a great place to wind down and enjoy yourself. The hotel itself 1) the hotel offers a great value for the price. Rooms are well-equipped, clean and comfy. As a welcome gift you get tea, cofee and water. It may not seem very much but when you arrive, it is nice and you can just enjoy a cup of tea or cofee. I give it 10/10 2) staff is friendly and very helpful. They helped us to solve the problems we faced very quickly and effectively. The most of the staff can speak English, in addition they are very polite and nice. 10/10 3) The spa is beautiful. You can find a pool, whirlpool, sauna and steam room there. I was really missing the cooling zone but otherwise I cannot complain. I also have to mention that there were just a few people so we could fully enjoy it in privacy. 8/10 just because of the lack of cooling zone. 4) the only setback of the hotel is food. It is not that bad but we expected much more from a hotel rated this high. You can only choose from a limited amount of meals and those meals are mostly just simple. The limited amount of choices would not have been issue if the overall quality of those meals had been better. 6/10. The recomendations to the hotel It would be splendid if you installed any cooling facility in the spa. It does not have to be a cooling pool a bucket with cold water would do the job. More quality food would also be nice. The hotel is amazing but when you are there and want to enjoy your stay, you also want appropriate meals. Overall we can recommend this place to everyone who wants to relax and regain energy. It is a great choice for the value.…
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I give 3 stars because of this morning in hotel. Everything was perfect until than; kind staff at reception, very helpful ready for your every wish, great food and restaurant staff, great massages, really clean SPA zone, But: This morning woman in red dress (it appears the owner) was lecturing staff in restautant. I felt uncomfortable to hear it and be witness of it. Than children of owner were going thru personel door few times. After that owner started to call to staff and asking who comes at 16:00 to work. As guest im not interested in it at all and prefer not to hear it. Im on holidays there. The worst for me was that because of presence of owner staff in restaurant behaved different and i felt that they were stressed. Owner made me feel uncomfortable and made bad atmosphere.…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: I reccomend classic massage
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
It's all about expectations and EGO... We spent lovely, relaxing time in Bukowy Park. We did not expect that staff will treat us like a Monarchs, 'cause we're not one of them. Instead we got all we really need, when we need. Staff was nice, helpful and always with a grin. Hotel itself is located in great spot, close to park and many many walking paths. Food and other services are high quality. So, up to sum... Great place to spend time. Family 2+1.
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Date of stay: November 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
we had booked our New Year holidays in this Hotel already several weeks ago from 29 December 2021 to 2 January 2022. At the check-in I was asked to pay in advance the whole stay, what I faithfully did. Unfortunately, already the first evening we learnt that the Hotel offers dinner only until 7 PM and at latest 8 PM we had to leave the dining room. Even no bar where to stay, so no other chance than to retire to the room. This was NOT what we expected for our holidays: to spend pleasant time together in a nice Restaurant or a Bar of a 4*Hotel, of course until late evening, before to retire in our room. So on December, 31st morning, we decide to leave one day earlier than booked. I asked the reception to have a meeting with the Manager in order to ask about refunding or other compensation. No feedback. At the Silvester Night we spent the evening until 9:15 PM in your Restaurant and than where forced to move to our room. With our 2-years old son we were not in a position to move outside, and there were not other places close to the Hotel where to stay. We booked a Hotel and not an apartment. A Hotel is a place that offers services like a Restaurant and a Bar, or at least some pleasant rooms or area where to stay, and not only until 7 or 8 PM in the evening. A 4*-Hotel the more. This is what every guest can expect from a structure like yours. On top there where several other deficiencies in your Hotel I even don’t mention. Our decision to leave one day earlier was motivated by this unsatisfying situation. Now, after haven’t had any answer from the manager, at the departure on January 1st morning, I asked the receptionist to get refunded the last night or to compensate this amount with the extra spending of our stay. The answer was: no way. Even at my request to have another compensation, partially or by a voucher, I was rejected. Sorry, but this is not the way how to deal with (motivated) complaints! I can assure to have traveled a lot worldwide and to have stayed overnight in many Hotels, also in Poland, but such a treatment never happened to me. BUSINESS LESSONS FOR THIS HOTEL: when a guest has a (motivated) complaint and asks for refund or compensation, you CANNOT reject it fully without ANY COMPROMISE OR ALTERNATIVE PROPOSAL - ANYTHING! Always offer your client a compensation, even if limited.…
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The location, cleanliness and staff are all major positives. The food quality is great. More milk and gluten free options would have been a plus. Also, the breakfast and dinner buffet was not stocked up regularly. If you didn’t make it right at the beginning of the meal you had to eat what was left. The single beds are too narrow and the rooms could do with an update. This hotel is more a 3 or 3,5 star but not a 4! More cosmetics needed in the bathroom for guests. Not just soap bolted to the wall. The lunches were very average if not ordered off the card but if you had them as part of a package deal. The aperitifs were served almost alongside your lunch instead of before. The spa treatments were very good. The spa area is ok, not sure about the salt room...seems like it should be a separate room rather than an open plan. …
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Room Tip: The single beds are too narrow. The rooms need an update. Very clean. Comfortable mattresses....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from BukowyPark, Kierownik at Bukowy Park Hotel Medical SPA
Responded 7 Jan 2020
Dear Marianna, First let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel by choosing us for your stay in Polanica Zdrój. I really appreciate your excellent comments and I have shared them with our staff. We work very hard to satisfy each of our guest and we value very high comments like yours. We hope to see you soon in Polanica Zdrój again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had voucher for only two nights in this hotel without medical programme. We were very satisfied. Our room on the second floor was clean and quiet. The staff is very friendly. Breakfasts are much better than dinners. Short distance to the spa park. The places round the hotel are nice. We used swimming pool. It was Okay, because children were not here in this time. A small problem was to find right way to the more distant parking place for the first time.
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Date of stay: September 2019
Rooms
Cleanliness
Service
Room Tip: rooms with park view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BukowyPark, Właściciel at Bukowy Park Hotel Medical SPA
Responded 27 Sep 2019
Dear Pavel, Thank you very much for your opinion. We are very happy that you are fully satisfied with your stay in our hotel. We hope to see you see again in our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bukowy Park is a very nice hotel. The rooms are cozy and clean, the service is excellent. I can strongly recommend a visit there. The food in the restaurant is also really tasty, fresh and typically Polish. Rich breakfast buffet, too.
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Review collected in partnership with this hotel
Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from BukowyPark, Właściciel at Bukowy Park Hotel Medical SPA
Responded 27 Sep 2019
Thank you very much for a such a positive review. We are very happy that you liked our hotel and that you can recommend our hotel. We hope to see you soon in our hotel. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived shortly after 8 PM and were informed that the restaurant was already closed. And for me the room décor (with a lot of brown walls and wardrobe) is too old fashioned and I would have liked to have the heating still on at night as it was a cold night in May and the bed cover not really warm enough. However we only stayed one night and the breakfast room was cozy and food nice.
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Date of stay: May 2019Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from BukowyPark, Manager at Bukowy Park Hotel Medical SPA
Responded 20 May 2019
Thank you very much for your opinion, I will discuss it with my team. We are very sorry that you experienced difficulties while staying in our hotel and did not like our room decor, which refers to our resort town with paintings and a lot of wood. We would like to assure you that the heating was not turned off and our radiators are regulated from the level 1 to 5. We are very sorry that you did not report the heating issue and our reception could not help you. Despite of the difficulties, we hope that you will give us a second change and we can meet again in our hotel. We hope to see you soon! Best regards, Olga Kamińska
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$97 - US$132 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvincePolanica Zdroj
NUMBER OF ROOMS
59
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Frequently Asked Questions about Bukowy Park Hotel Medical SPA
Which popular attractions are close to Bukowy Park Hotel Medical SPA?
Nearby attractions include Park Zdrojowy (0.1 km), Chess Park (0.1 km), and Wielka Pieniawa - Water Spring (0.1 km).
What are some of the property amenities at Bukowy Park Hotel Medical SPA?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Bukowy Park Hotel Medical SPA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bukowy Park Hotel Medical SPA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Bukowy Park Hotel Medical SPA?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Bukowy Park Hotel Medical SPA?
Conveniently located restaurants include La Nonna, Polskie Smaki, and Restauracja Bukowa.
Are there opportunities to exercise at Bukowy Park Hotel Medical SPA?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Bukowy Park Hotel Medical SPA located near the city centre?
Yes, it is 0.8 km away from the centre of Polanica Zdroj.
Are any cleaning services offered at Bukowy Park Hotel Medical SPA?
Yes, dry cleaning and laundry service are offered to guests.
Does Bukowy Park Hotel Medical SPA offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bukowy Park Hotel Medical SPA?
The staff speaks multiple languages, including English, Russian, Polish, and Latvian.