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We spent three nights at the Sinabung Resort Hotel. Although the hotel property is beautiful and the staff is friendly and helpful, overall our stay could have been much more pleasant. Daily Karaoke events from Friday to Sunday did not provide the peace and relaxation...More
I stayed in sinabung hotel resort at 14 july 2018 which they hold an karaoke event every weekend which will stop till 11pm
which is so distrubing when you will want to take a rest,especially with children.
the hygiene is average.
the towel have some...More
Stayed here as a last minute booking to climb Sibayak.
Requested double room but given twin, beds quickly pushed together to make situation better however I had to ask repeatedly for a sheet or cover across both beds to actually improve situation. Still only given...More
This Resort was so spacious with the big swimming pool. They also have garden and variety of flower that make this resort really beautiful. Dinner was good assist by efficient waiter.
The room was so scary with old furniture and the toilet not well clean....More
Stayed one night and paid thru agoda.com before check-in. I have paid extra bed at the hotel using my card. Then when the trip is over and already back to Malaysia, suddenly my credit card was charged from the hotel without any reason (3 days...More
Response from TerraHotels, Direktur Penjualan at Sinabung Resort HotelResponded 31 March 2018
Warm regard from Sinabung Resort Hotel Berastagi , apologize for discomfort about your stay in Sinabung resort hotels, we clarify the subject of payment conducted by the merchant Agoda, the hotel was in accordance put through the process of withdrawal through the machine...More