Having booked 12 months previous to arrival date - was advised on morning of arrival that my booking (one bedroom apartment) had been down graded to a studio apartment and that a 'sofa' bed (turned out to be the seat of the sofa only!) was put into room. Two ladies one 81 and one 77 years old. Hence the 77 year old was virtually sleeping on the floor - not a mean feat at 77! Supposed to be 'serviced daily' .. room wasn't .. 'because of covid!' Boy are these places saving money on wages 'due to covid' !
My wife and I stayed at this hotel in a studio micro apartment on two separate occasions for a total of 12 nights. We looked at Booking.com, however decided to ring the hotel direct. I spoke to the Manager who offered a better price than Booking.com. The Manager and staff were very helpful and friendly during our stay. The room had a kettle, microwave, stove and fridge. The bed was comfortable and the room was clean. There is parking on site which has to be pre-booked. The hotel has Coles and Woolworths nearby as well as restaurants and fast food outlets. The Prince of Wales hospital campus is a 10 minute walk. Buses run along Belmore Road and the light rail is a 6 minute walk. I would certainly stay there again and would book direct and not use Booking.com.
comfortable, convenient, reasonably priced, light rail to city nearby, great eateries walking distance away, allocated parking means no nasty surprises coming back to hotel late at night, will stay again
Firstly the positive points of our stay: -The hotel is in a good location close to public transport -Reception staff were friendly -The layout of the room was good with lots of storage for the size Unfortunately our stay was heavily tainted by a couple of issues with the room which were that the air conditioning was not working for our entire multiweek stay and even though we told staff multiple times from early in our stay that it was not working and we were told we were wrong or that it had been resolved when it definitely had not. Additionally the room needed a better clean, it was surface clean but the carpet was still dirty (walking around in socks it'll turn your socks dirty colour) and shower wasn't cleaned. The bathroom door was very hard to open as the rollers must not be hung properly.…
multiple rooms for a work collogues. Two of us found underwear that was left in our rooms. I was swapped to another room. But then another collogue found sleepwear under his pillow. Rang and left message with General Manager, not call back since.
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