We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Queenstown Hotel & Spa

1,580 reviews
Save
Traveller (487)
Room & Suite (267)
Storyboard
Overview
  • Excellent73%
  • Very good19%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“left bank cafe”(32 reviews)
“prestige suite”(23 reviews)
“executive floor”(20 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Sofitel Queenstown Hotel & Spa
Special Offer: UP TO 30% - EARLY BOOKING
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,580)Write a Review
Filter reviews
1,513 results
Traveller rating
1,084
285
98
29
17
Traveller type
Time of year
LanguageEnglish
More languages
1,084
285
98
29
17
Show reviews that mention
All reviewsleft bank cafeprestige suiteexecutive floorcoffee machineluxury roomturn down servicesteam roomseparate showerbeautiful hotelin townpillow menuperfect locationnew zealandgreat roomsper daybreakfast was includedour honeymoon
FilterEnglish
Updating list...
1 - 5 of 1,513 reviews
Reviewed yesterday

Quiet location, close to the Gondola. Room was spacious. Lift was out of order at night time, though staff was helpful to assist. Spa facility was average, expected much more for its price. Internal signage for in-house guest to access the gym/spa should be more...More

Thank 8pugs
Hotel's Favourite
Reviewed 4 weeks ago

We stayed at the Sofitel during January, high season, and were very pleased. terrific staff, well run, very clean, more of a boutique, wonderful location in town a few blocks from the water. The windows and door on balcony do open but the glass is...More

Thank ralphwilhelm1
Response from Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel & SpaResponded 4 weeks ago

Bonjour Ralphwilhelm1, Thank you so much for having taken the time to share your experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a Magnifique time with us and the aspects you enjoyed the most. We sincerely appreciate...More

Reviewed 1 week ago

This is a great hotel in a great location. Service and assistance was exceptional. Attention to fresh towels both morning and for evening turn down was much appreciated and shows that they go the extra mile. The staff are particularly attentive, and the rooms clean...More

Thank Glenn M
Response from Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel & SpaResponded 5 days ago

Bonjour Glenn M, Thank you very much for sharing your experience at Sofitel Queenstown Hotel & Spa. I am delighted to know that you had such a fantastic experience during your time in beautiful and that our Ambassadors were a highlight of your stay. I...More

Reviewed 1 week ago

Loved staying at this hotel. It is in the heart of the city. The room was clean and the bed was comfortable. It is walking distance from everything you want to see and do in Queenstown. Would highly recommend staying here!

Thank Shauntrell J
Reviewed 1 week ago via mobile

Cannot fault our stay at the Sofitel. The staff were friendly and the small touches after room services were a nice little surprise. The manager hosted an Accor wine/cheese hour and he was more than accomodating and friendly. Good work.More

Thank Adam L
Response from Elizabeth_TorresG-, Guest Relations Executive at Sofitel Queenstown Hotel & SpaResponded 1 week ago

Bonjour Adam L, Thank you very much for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. I am delighted to learn about the aspects that you enjoyed the most whilst staying with us and look forward to the privilege...More

View more reviews
PreviousNext
123456303
About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Spa
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Spa
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$190 - US$557 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Family Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#7 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$190 - US$557 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Family Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#7 Luxury Hotel in Queenstown
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (487)
Room & Suite (267)
Dining (35)
Pool & Beach (2)
Amenities (27)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
PrettoMauricio
14 November 2017|
AnswerShow all 2 answers
Response from FOSTER L | Reviewed this property |
they have a lounge with bar facilities, canapes, etc for all guests from certain times in the evening each day.
1
Vote
Bmcl2343
21 July 2017|
AnswerShow all 4 answers
Response from ChuckyC88 | Reviewed this property |
Sorry for the delayed response. I believe the others have answered the questions perfectly. Definitley walking distance to town centre and all the good restaurants. The room we stayed in was massive and the bathroom great... More
0
Votes
Helen K
29 April 2017|
AnswerShow all 8 answers
Response from Elizabeth_TorresG- | Property representative |
Bonjour Helen K, Thank you for your question, I am delighted to inform you that all of our rooms have a separate rain style shower and a double spa bath. I hope this helps, please do not hesitate to contact us at +64 (0)3... More
0
Votes
PreviousNext
123456
Room Tips
"Elect for the higher floor with a French Balcony if available"
Read review
"Front rooms would be a better option, although our back room was very quiet."
Read review
"I reckon they are all decent tbh"
Read review
"Go for a view of the city and close the windows and door to cut down noise."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing