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I could not find a way to leave feedback at the hotel, which I prefer to do.
The hotel has taken over what was a Hilton. It’s trying to be 5 Star, but it’s just not quite making it.
The rooms seem to...More
Stayed at this hotel for the first time over Mother’s Day weekend . Upon checking in I realised I booked the wrong room for my self and 3 kids . We were instantly upgraded to a suite . The staff here are so friendly ....More
1 Thank Cassandra T
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 1 week ago
Thank you very much for posting a review following your stay at Pan Pacific Melbourne.
I was delighted to note from your ratings that you enjoyed your overall stay and we greatly appreciate your feedback on our room, breakfast and especially staff. I...More
The photos of this hotel are surprisingly accurate. Rooms are identical throughout the hotel so what you see is what you get. There is good wardrobe space, a safe, tv, and kettle for hot drinks. The bathroom is well appointed but strangely located two feet...More
Rooms on Southbank within a walk to the CBD, with twin beds for our older kids who don't want to share. Amazing individualised service, early check-in, complementary gifts for a special birthday and excellent concierge services. Very happy. Walk along the river into town is...More
Review collected in partnership with Pan Pacific Hotels Group
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We stayed here for two nights. Check in was quick and efficient. We had a lovely room overlooking the river.
Breakfast was delicious, everything was nicely presented and fresh.
All the staff were helpful and polite.
The hotel was very clean and in an excellent...More
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 2 days ago
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne.
We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service.
It is particularly...More