Bed was so bad, it was like street motel standard. When you book at Pullman and pay big $$ bed has to be decent, carpet was so old. I booked this hotel thinking 5 start hotel, for me it was no way near. Sleeping 8 nights in this hotel and beds provided was a nightmare.
Staff members at the front desk, in particular managers, were consistently rude both upon arrival and when we were checking out. Such staff members were also rude to customers being checked in before us. The hotel was lovely, but behaviour from staff significantly impacted our stay. Not good enough for such a high class hotel. It is literally your job to have good customer service and you can’t even get that right. Not hard to smile and bring a good attitude to work!
Pros of this hotel Location Magnificent lobby Pool Cons of this hotel DO NOT book a classic room under any circumstances. Totally surprised and disappointed with this circa 1970’s furniture. No soundproofing, could hear every conversation in next room. Peeling and cracking wooden tables, shocking ceiling with paint blistering, note to hotel, 1st impressions count! No fan in bathroom, no dual flush toilet, no pillow menu. These are all standard for a proper 5 star hotel. This room was not worth $400 a night. This was a horrible start to our holiday. I always consider if I’d return here, but based on the above we ended up cutting our stay short & going elsewhere in Cairns.
Family-free for Christmas for the first time in years, we decided to have Christmas lunch out. And remembering how hard it is to get taxis/Uber on public holidays we decided to stay wherever we had lunch. So Pullman International Cairns it was. And I am so glad we did. First the service: booking in and parking the car done in as contact-free way as possible. I am in a wheelchair, and Sam the doorman and the concierge were so lovely, helping me while hubby parked the car and took luggage upstairs. The room was delightfully luxuriously comfortable and easy to live in - a KS bed, large screen tv, coffee maker and pods, jug and teabags etc etc. The bathroom impressed with its disability holds and the best non-slip tiles! There is a lounge alcove, full block-out curtains, and a lovely little balcony (ours overlooked the pool) with a table and chairs. Magic! The bed was extremely comfortable as were the pillows. Nitpicking: These rooms have just been redecorated, and ours lacked a phone (which we only discovered on Xmas day and didn't really want or need - but if we'd wanted to order room service it could've been a problem). And we would've loved a hard copy service directory for the hotel/room/Cairns (yeah we're old and IT illiterate). All these problems can and I understand will be solved but honestly we were too busy to care. Lunch on Christmas Day was magnificent: copious Tassie oysters, bugs, prawns several ways (including the totally delicious pina colada grilled prawns - I could eat them all day), tuna tataki, baked whole salmon, rum,pineapple and maple syrup baked ham, turkey, lamb, roast vegies, salads including a squid salad and an Asian prawn and peanut noodle salad - all magnificent. Then came the desserts: I tried the milk chocolate creme brulee, the gingerbread and apple trifle and the tropical fruits pavlova which were glorious while hubby had the groggy home made Christmas pudding, the pav and the mini peach tarts. All were Top rate. The service was fast and enthusiastically happy(thank you Sam the doorman who was "moonlighting" as a receptionist and waiter, and Lilyana, the Indigenous Development trainee who was the happiest person you would ever meet and very efficient - the International has a little gem there) the bowl for shells etc change swiftly, cutlery replaced promptly and drinks (part of the package) replenished rapidly, as were the dishes in the smorgasbord. All in all a wonderful Christmas lunch. The international ran two lunches, totally separate from each other, one with Santa and entertainment, and the one we attended, the delightfully named "adults only" (a remarkably decorous affair - not a stripping Santa, elf or reindeer to be seen, thank goodness 😀!) Check in was as per government regulations, vaccination status checked and all staff (the poor things) wore masks. I shall probably regret telling people this because everyone will want to go there and I won't be able to get a booking, but I think we might do this again next Christmas. And I think, also, we might stay at the International again next time we want to go out in Cairns at night. It was beautiful, comfortable, easy and frankly compared favourably with my favourite hotel in the world, the Peninsula in Hong Kong. I loved it…
Zac lit up the buffet with his cooking and personality. He made me a delicious clam and pasta dish just because I asked him. Thanks again to all the staff who were very friendly and accommodating. The hotel itself is beautiful, the beds and pillows VERY comfortable and clean. A happy couple Geoff and Vicky