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Pullman Cairns International

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17 Abbott St, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1115)
Room & Suite (497)
Pool & Beach (101)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Cairns International
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 69 hotels in Cairns
Location
Cleanliness
Service
Value
The Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views offering you a perfect combination of comfort and convenience located in the heart of the city. With its close proximity to the fleet terminal our hotel is of the best location while exploring the World famous Great Barrier Reef and other nearby attractions. Pullman Cairns International is just 8 kilometers from the domestic and international airports and closest to the Cairns Convention Centre. This unique 5-star hotel in Cairns city reflects the ambience and spirit of Far North Queensland and exudes the architectural style and grandeur of the city centre’s rich colonial past. Enjoy a relaxing treatment and harmonize your soul at Vie Spa and dine on the best local seafood in Coco's Restaurant.
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Property amenities
Free private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Diving
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Hiking
Horseback riding
Mini golf
Squash
Evening entertainment
Strollers
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Japanese
2850Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
158badrij wrote a review 9 Jan
Brisbane, Australia2 contributions
Bed was so bad, it was like street motel standard. When you book at Pullman and pay big $$ bed has to be decent, carpet was so old. I booked this hotel thinking 5 start hotel, for me it was no way near. Sleeping 8 nights in this hotel and beds provided was a nightmare.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Monique Harmer, General Manager at Pullman Cairns International
Responded 5 days ago
Dear 158badrij, Thank you for your review. My sincerest apology that your in-room experience has not met expectation. I am pleased to advise that we have 8 floors of completely renovated rooms (including new beds) available to book - these are our Superior room types. We hope to be able to welcome you back into one of these new rooms next time you are visiting Cairns. Wishing you all the best for a wonderful 2022. Warmest regards, Monique
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Ashleigh S wrote a review 4 Jan
1 contribution
Staff members at the front desk, in particular managers, were consistently rude both upon arrival and when we were checking out. Such staff members were also rude to customers being checked in before us. The hotel was lovely, but behaviour from staff significantly impacted our stay. Not good enough for such a high class hotel. It is literally your job to have good customer service and you can’t even get that right. Not hard to smile and bring a good attitude to work!
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Adrian Russell, Guest Services / Front Office at Pullman Cairns International
Responded 1 week ago
Hello Astocker02, Thank you for taking the time to tell us about your experience at Pullman Cairns International. Please accept my sincerest apologies that your arrival and departure experience was not up to the standard that it should be, we do pride ourselves on a happy and friendly team. Please be assured that I will follow up your concerns with our leaders. Wishing you the best for 2022, Adrian Russell
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Ashley1969 wrote a review 1 Jan
Melbourne, Australia106 contributions61 helpful votes
Pros of this hotel Location Magnificent lobby Pool Cons of this hotel DO NOT book a classic room under any circumstances. Totally surprised and disappointed with this circa 1970’s furniture. No soundproofing, could hear every conversation in next room. Peeling and cracking wooden tables, shocking ceiling with paint blistering, note to hotel, 1st impressions count! No fan in bathroom, no dual flush toilet, no pillow menu. These are all standard for a proper 5 star hotel. This room was not worth $400 a night. This was a horrible start to our holiday. I always consider if I’d return here, but based on the above we ended up cutting our stay short & going elsewhere in Cairns.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Emma Downes, Guest Services / Front Office at Pullman Cairns International
Responded 1 week ago
Dear Ashley1969, Thank you for taking the time to share your feedback about your stay at Pullman Cairns International, I have noted your comments regarding our guest rooms and I am pleased to advise that we are currently undergoing a rooms transformation project and have fantastic new rooms available. Wishing you all the best for 2022, Adrian Russell
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AshaCairns wrote a review Dec 2021
Cairns Region, Australia63 contributions40 helpful votes
Family-free for Christmas for the first time in years, we decided to have Christmas lunch out. And remembering how hard it is to get taxis/Uber on public holidays we decided to stay wherever we had lunch. So Pullman International Cairns it was. And I am so glad we did. First the service: booking in and parking the car done in as contact-free way as possible. I am in a wheelchair, and Sam the doorman and the concierge were so lovely, helping me while hubby parked the car and took luggage upstairs. The room was delightfully luxuriously comfortable and easy to live in - a KS bed, large screen tv, coffee maker and pods, jug and teabags etc etc. The bathroom impressed with its disability holds and the best non-slip tiles! There is a lounge alcove, full block-out curtains, and a lovely little balcony (ours overlooked the pool) with a table and chairs. Magic! The bed was extremely comfortable as were the pillows. Nitpicking: These rooms have just been redecorated, and ours lacked a phone (which we only discovered on Xmas day and didn't really want or need - but if we'd wanted to order room service it could've been a problem). And we would've loved a hard copy service directory for the hotel/room/Cairns (yeah we're old and IT illiterate). All these problems can and I understand will be solved but honestly we were too busy to care. Lunch on Christmas Day was magnificent: copious Tassie oysters, bugs, prawns several ways (including the totally delicious pina colada grilled prawns - I could eat them all day), tuna tataki, baked whole salmon, rum,pineapple and maple syrup baked ham, turkey, lamb, roast vegies, salads including a squid salad and an Asian prawn and peanut noodle salad - all magnificent. Then came the desserts: I tried the milk chocolate creme brulee, the gingerbread and apple trifle and the tropical fruits pavlova which were glorious while hubby had the groggy home made Christmas pudding, the pav and the mini peach tarts. All were Top rate. The service was fast and enthusiastically happy(thank you Sam the doorman who was "moonlighting" as a receptionist and waiter, and Lilyana, the Indigenous Development trainee who was the happiest person you would ever meet and very efficient - the International has a little gem there) the bowl for shells etc change swiftly, cutlery replaced promptly and drinks (part of the package) replenished rapidly, as were the dishes in the smorgasbord. All in all a wonderful Christmas lunch. The international ran two lunches, totally separate from each other, one with Santa and entertainment, and the one we attended, the delightfully named "adults only" (a remarkably decorous affair - not a stripping Santa, elf or reindeer to be seen, thank goodness 😀!) Check in was as per government regulations, vaccination status checked and all staff (the poor things) wore masks. I shall probably regret telling people this because everyone will want to go there and I won't be able to get a booking, but I think we might do this again next Christmas. And I think, also, we might stay at the International again next time we want to go out in Cairns at night. It was beautiful, comfortable, easy and frankly compared favourably with my favourite hotel in the world, the Peninsula in Hong Kong. I loved it
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Monique Harmer, General Manager at Pullman Cairns International
Responded 2 weeks ago
Dear AshaCairns, What a delight to read your wonderful review and thank you for choosing to spend your Christmas with us! I am so very pleased that your whole experience was positive and I have shared your kind comments with my team ensuring that both Sam and Lilyana have been recognised. They are both new colleagues but both making such a positive impact with our guests for the reasons you have mentioned - happy, enthusiastic and efficient! We hope that we see you again next Christmas, if not before! Happy New Year! Kindest regards, Monique
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gvtripfun wrote a review Dec 2021
Adelaide, Australia13 contributions
Zac lit up the buffet with his cooking and personality. He made me a delicious clam and pasta dish just because I asked him. Thanks again to all the staff who were very friendly and accommodating. The hotel itself is beautiful, the beds and pillows VERY comfortable and clean. A happy couple Geoff and Vicky
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Date of stay: December 2021Trip type: Travelled as a couple
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Response from Monique Harmer, General Manager at Pullman Cairns International
Responded 3 weeks ago
Dear gvtripfun, Thank you for choosing to spend Christmas with us! I am delighted that you enjoyed our Christmas Eve buffet in Coco's Kitchen & Bar and Zac made such a positive impact on you. I will ensure he is recognised! We hope that you have enjoyed the rest of your festive season. Warmest regards, Monique
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PRICE RANGE
US$102 - US$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the sebel cairns hotel cairns, the sebel hotel cairns, sebel hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
321
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Frequently Asked Questions about Pullman Cairns International
Which popular attractions are close to Pullman Cairns International?
Nearby attractions include Cairns Museum (0.4 km), Cairns Art Gallery (0.4 km), and Rusty's Market (0.5 km).
What are some of the property amenities at Pullman Cairns International?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Cairns International?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Cairns International?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Cairns International?
Yes, free private parking nearby, free public parking nearby, and a parking garage are available to guests.
What are some restaurants close to Pullman Cairns International?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Blackbird Laneway.
Are there opportunities to exercise at Pullman Cairns International?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Pullman Cairns International located near the city centre?
Yes, it is 0.9 km away from the centre of Cairns.
Are any cleaning services offered at Pullman Cairns International?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Cairns International offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Cairns International?
The staff speaks multiple languages, including English and Japanese.