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Novotel Cairns Oasis Resort

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122 Lake St, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$170
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Free cancellation until 10/02/22
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Traveller (136)
Room & Suite (40)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 04/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Cairns Oasis Resort
Updated 04/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 69 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
The Novotel Cairns Oasis is a 4.5 star resort featuring a gorgeous lagoon pool, complete with a sandy beach, children's pool and a swim-up bar. The hotel is a short walk from the Esplanade, Cairns city center and the Reef Casino. Recently refurbished lobby and Moku Bar and Grill puts you at ease upon walking into the hotel. The Deluxe Room types have recently been fully refurbished. All rooms are air-conditioned and feature a private balcony, broadband internet and a flat-screen TV. Whether you seeking a casual or more formal fine dining restaurant experience, there are a range of options at Novotel Cairns Oasis Resort.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Kids pool
Taxi service
Car park
Public wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Saltwater pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish, Filipino, Japanese and 2 more
220Reviews13Q+A29Room tips
Traveller rating
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Time of year
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Language
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Popular mentions
Helen Q wrote a review 15 Jan
7 contributions2 helpful votes
We stayed for 7 nights (first week of January), check-in was easy, George was very helpful. However, if your room is in Block D, try & make it a pool view room. We had envisioned having relaxing drinks on our balcony, but having the Cairns Aquarium concrete wall 2 metres from the balcony, kind of put us off. Room was clean, slightly dated. Bedside GPO was hidden under the head board, so needed a mirror to plug things in. Food was great. Good variety at breakfast buffet & evening meals. Due to school holidays & Qld opening to the rest of Australia, the hotel was full & staff were under a lot of pressure. Josie in Moku was outstanding. The hotel is within walking distance to the Esplanade, shopping centre & Marina.
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Date of stay: January 2022
Value
Cleanliness
Service
Room Tip: Even numbered rooms in Block D face the concrete wall of the Cairns Aquarium, avoid if possible.
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 5 days ago
32helenq, Thank you for choosing to stay with us at Novotel Cairns Oasis Resort for your first holiday since Covid. Sorry we didn't meet you expectations for view, our standard rooms overlook buildings, for that great view our pool view rooms are great however there is an upgrade fee, which is well worth it. Our Deluxe room types also have been fully refurbished with new bathrooms and furniture. Great to hear you enjoyed variety with buffet breakfast. Appreciate your understanding with the pressure our team were working under, we are trying the best we can in these challenging times. We are learning more about changes we are required to have in place to minimize disruption to our wonderful hotel guests. Fantastic that Josie and George looked after you well and we hope to welcome you back again. Regards, Scott Grant General Manager
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Rosie wrote a review Oct 2021
Brisbane, Australia3 contributions3 helpful votes
Hotel's Favourite
Myself and my partner had a fantastic stay at the Novotel oasis resort. Staff were so friendly and accommodating! The beach and pool area with swim up bar was the best! Our room was freshened daily and shampoos, towels etc restocked , the bed was super comfy too. I would recommend this resort to family with children and friends, there's something for everyone. Can't wait to return!
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 28 Oct 2021
Rosie, Thank you for choosing to stay with us at Novotel Cairns Oasis Resort. Great to hear you and your partner had a fantastic stay here. Our large lagoon style pool with beach and swim up bar is certainly popular. We look forward to welcoming you back again. Regards, Scott Grant General Manager
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Dave K wrote a review 13 Jan
Yeppoon, Australia12 contributions4 helpful votes
Fantastic place, loved the pool and the rooms. The service was great. Shout out to Melanie at breakfast and jack st the bar. You beauty, Wonderful because you can walk to anywhere. Loved the view and stuff. Kkkkkkkmmmmmmmmmmmmmmmmmmmmmmm
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Date of stay: January 2022Trip type: Travelled with family
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 5 days ago
Dave, Thank you for taking the time to review our Resort. Great to hear you were able to Relax to the Max. Will certainly pass on your comments to the team and we look forward to welcoming you back again. Regards, Scott Grant General Manager
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Cosmel wrote a review 11 Jan
Brisbane, Australia80 contributions9 helpful votes
Overall this is great hotel for families with beach club like facilities designed for the young and young at heart. Our break down of our stay and score. Checkin - The service on arrival is what you would, efficient and professional (4 stars). The Room - The room was nicely done, and as expected ( 4 stars). Service of room - well done and staff friendly ( 5 stars). Food quality- pleasant and plentiful, especially at breakfast. Menu was very appropriate to beach side experience. ( 4 star) Restaurant - more like a buffet on a cruise ship. It was crowded, noisy, generally not Covid friendly with some staff not wearing their masks properly, and some very causal dress style of some of the patrons ( which fits given the nearby pool, but…) Waits times were high due to some technical issues, Covid reduced staff numbers, and sheer numbers of people being serviced. Food ordering system was slow and tedious when busy, as only one staff member was recording orders. This was the same for smorgasbord breakfast with only one staff member directing patrons. Staff on whole were generally professional and helpful. The ordering system was probably the key issue. Perhaps the hotel may consider a section of restaurant being put aside for quiet dining ( for middle aged old farts with no children.) ( 2 stars for middle aged old farts who want quiet dignified Novotel dining experience. ( 3 stars for anyone else). Parking - plentiful and secure ( 5 stars) The location- perfect access to Cairns CBD ( 5 stars) Check out - again was what you would expect ( 4 stars). We recommend this hotel for families and the young at heart that want the pool side experience that is causal and beach club like. ( 4 stars) As a middle aged couple without family it didn’t meet our past expectations of what to expect at a Novotel. ( 3 stars)
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: Great for the pool side experience. Ideal for families. Not if you are expecting a quiet and...
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2 Helpful votes
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 1 week ago
Cosmel, Thank you for taking the time to review our Resort and breakdown per department on your experience. School holidays are certainly a busy time for us with families and children. Apologies for the poor food and beverage experience, will work through with our team and look at options to resolve. We hope to welcome you back to the beautiful Cairns Region, for that not so family feel resort take a look at Pullman Cairns International. They have recently completed a large refurbishment and are very centrally located. Regards, Scott Grant General Manager
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Mleno wrote a review 8 Jan
2 contributions2 helpful votes
Now I know that we are dealing with Covid but we paid an exceptional amount considering the quality of service provided at the hotel. We had a city view room with views of a car park, the split system air con was substandard and barely adequate, room service every second day which at 330 a day is ordinary, we ordered food at the restaurant a few days and the bare minimum wait was about 90 minutes, bar staff were also very unwelcoming. This may have been a good hotel prior to Covid but was very substandard and the feeling was mutual between a lot of guests we met during our stay.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Scott Grant, General Manager at Novotel Cairns Oasis Resort
Responded 1 week ago
X3098ZNmattl, Thank you for taking the time to review our Resort. Sorry we have not met your expectations during your time with us. Have addressed your air conditioning and service concerns with our team to work through a resolution. We are making daily changes to try and keep up with changing regulations in hoping to minimize impact on hotel guests. We hope you will give us another opportunity to welcome you back. Regards, Scott Grant General Manager
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PRICE RANGE
US$83 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cairns oasis hotel cairns, oasis cairns, accor cairns oasis hotel, cairns novotel, oasis resort cairns, oasis hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
314
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Frequently Asked Questions about Novotel Cairns Oasis Resort
Which popular attractions are close to Novotel Cairns Oasis Resort?
Nearby attractions include Muddy's Playground (0.4 km), Cairns Aquarium (0.09 km), and Cairns Esplanade Lagoon (0.4 km).
What are some of the property amenities at Novotel Cairns Oasis Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Cairns Oasis Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Cairns Oasis Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Cairns Oasis Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Cairns Oasis Resort?
Conveniently located restaurants include Cruze Coffee, Mi Piace Espresso Bar, and Gelocchio.
Are there opportunities to exercise at Novotel Cairns Oasis Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Novotel Cairns Oasis Resort located near the city centre?
Yes, it is 0.2 km away from the centre of Cairns.
Are any cleaning services offered at Novotel Cairns Oasis Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Cairns Oasis Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Cairns Oasis Resort?
The staff speaks multiple languages, including English, Spanish, Japanese, Thai, Korean, and Filipino.