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Shangri-La The Marina, Cairns

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Pierpoint Rd, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1639)
Room & Suite (857)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Marina, Cairns
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-LaThe Marina, Cairns. We are the ideal destination for a stop-and-flop holiday while also making a perfect base for exploring the delights of Tropical North Queensland. We sit on Cairns' famous Marlin Marina providing guests with both a direct gateway to the Great Barrier Reef as well as the many tours that venture north to the Daintree Rainforest. Take a refreshing dip in our private swimming pool, gaze across Marlin Marina to the mountains on the far side of Trinity Inlet or linger in our waterside restaurant The Backyard to savour the flavours of the Far North. The hotel boasts 255 contemporary rooms and suites – with all boasting a private balcony or terrace -- as well as three restaurants and bars, a gym, tour desk, secure undercover parking and free wifi. We also put the safety and security of guests first with our Shangri-La Cares promise a commitment to ensuring your wellbeing while in our care.
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Room & Suite (857)857
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Park View
Languages Spoken
English, French, Arabic, Chinese and 11 more
Hotel links
Special Offer:Book Direct and Save
3206Reviews55Q+A100Room tips
Traveller rating
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Popular mentions
Kakadu65 wrote a review 6 Jun
Newcastle, Australia15 contributions8 helpful votes
We visited the Shangri la at Cairns for 7 nights in May 2021, after getting a package deal including accommodation and breakfast, and some tours etc. I find it difficult to believe that the hotel has been able to maintain its 5 star status as it is not 5 star in the services and rooms it offers. The room we stayed in was small and dated, no smart TV, terrible lack of storage space and poorly designed - eg in order to open the bottom drawer in the wardrobe to put clothes in it, you had to kneel on the floor and pull hard. The TV could not be moved to view it from the lounge, the balcony furniture was worn as was the lounge. There were no other chairs to sit on. The breakfast was not 5 star either - the buffet was limited to bacon, egg, tomato etc., plus a limited selection of fruit, yoghurt, pastries - the basic continental offerings. No cheese, cold meats, seasonal fruits, anything special that would signify 5 star. The exception to this was the excellent chef who made eggs to order with omelettes etc all well made. The pool area was also worn - sunlounges were old, some towels had holes in them. The pool and the garden themselves were lovely. The location is the best thing going for the Shangri la - right in the middle of town, great restaurants nearby, cruise terminal 2 minutes walk away, this was all very handy. But the hotel really needs to get its standards up - I doubt we would go back again if another hotel in town is going to offer better accommodation.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Ada wrote a review 5 Jun
8 contributions1 helpful vote
The staff are friendly and professional. High praise to the Horizon Club Lounge staff as they were fantastic. The facilities are limited (no day spa as part of the hotel and the pool was adequate) but the staff makes up for the lack of facilities. Housekeeping kept the room very clean and tidy. The bed was super comfortable and their firm pillows were exceptional. Overall enjoyable stay and fantastic location.
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Date of stay: June 2021
Cleanliness
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Sillybuggers2 wrote a review 4 Jun
Dubbo, Australia91 contributions26 helpful votes
Holy moly this place is amazing.The staff go above board to help you. Nothing is too much trouble for them. The room is roomy with a great view. I want to especially mention the Club Horizon staff, you are exceptional. Can’t wait to see what the next few days bring. Rooms are serviced daily, breakfast is delicious.
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Date of stay: May 2021Trip type: Travelled as a couple
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Joanne B wrote a review 3 Jun
12 contributions
+1
Our stay was fantastic. The staff within the Horizon Club Room were great. They were friendly and very engaging with conversations. The breakfast choices were great. The canapes in the evening were also a great selection. I would like to make a special mention for "Tom". From the first time I asked him for a vodka and orange juice to the moment he waved good bye as we drove away, he was extremely professional and willing to assist with making our stay very enjoyable. The Marina View Horizon Room was great - very spacious and a lovely view. Housekeeping was great too - bottled water each day, along with masks, wipes and sanitiser were great little necessities and appreciated. We were celebrating a special birthday and were given a bottle of wine, fruit and chocolates - Thank you. Having the luxury cars parked out the front was also great - we hired the convertible mustang for my birthday - an awesome way to spend my birthday. I am looking forward to returning to the Hotel and I have already recommended it highly to family members.
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: Horizon Club Room - You will hear the trolleys going to the boats in the morning and chatter from...
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded 6 days ago
Hi C1831FCjoanneb, We love reading reviews from guests that spend special occasions with us here at Shangri-La The Marina, Cairns and we were chuffed to see we helped make for a "fantastic birthday celebration". Thank you for taking the time to share those words about your visit and I will share your insights about our Horizon Club experience and the team with the hotel's leaders. We do hope you can return as we would love to welcome you back to the hotel again. Regards, Sarah Nicholson Communications Manager Shangri-La The Marina, Cairns
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Jodie B wrote a review 1 Jun
1 contribution
Our room was located on the second floor overlooking the marina with gorgeous views out to sea and up the inlet. The bed was super comfy, the room was spotless with cozy robes provided, allowing us to slip right into relaxation mode. The staff were extremely friendly, every one from reception to porters to service staff greeted us. The hotel is in a fantastic position with restaurants, bars, access to tourist operators and activities right on the doorstep. Breakfast was awesome.
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Date of stay: May 2021
Value
Location
Service
Room Tip: Marina view rooms are fantastic, lots to see.
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded 6 days ago
Congrats on the anniversary 733jodieb! We were chuffed to learn you decided to spend the special occasion with us at Shangri-La The Marina, Cairns and that you so easily slipped into "relaxation mode" after checking into one of our fab marina view rooms. We appreciate guest feedback and I will share your words about our "friendly" staff with the hotel's leaders. Regards, Sarah Nicholson Communications Manager Shangri-La The Marina, Cairns
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PRICE RANGE
US$123 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La The Marina, Cairns
Which popular attractions are close to Shangri-La The Marina, Cairns?
Nearby attractions include Cairns Esplanade Lagoon (0.3 km), Esplanade Boardwalk (0.4 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La The Marina, Cairns?
Conveniently located restaurants include Piato, Tha Fish, and Bang and Grind.
Are there opportunities to exercise at Shangri-La The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.