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163 Abbott St, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (73)
Dining (35)
Room & Suite (23)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystalbrook Bailey
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Modern, environmentally conscious and with a true appreciation for all the arts, meet Bailey, a Crystalbrook Collection Hotel and Residence. Bailey chooses the path less travelled; the type of character you’ll find at the local farmers market or exploring the latest museum exhibition. Bailey loves originality, individuality and attention to detail. Positioned in the Cairns cultural precinct at the heart of the CBD, Bailey is just a short stroll from the Cairns Performing Arts Centre, Cairns Art Gallery, the iconic Esplanade boardwalk, Cairns lagoon pool and the Great Barrier Reef departure terminal. Staying with Bailey, you’ll find artwork from Australia and beyond along with an evolving ever-changing array of exhibitions and activations. Passionate about sustainability, Bailey embraces Crystalbrook Collection’s belief in #responsibleluxury. Saying no to plastic, you won’t find any plastic water bottles or straws. Bailey saves 170,000 amenity bottles from waste through the use of signature large-pump bottles and uses recycled wooden key cards and room accessories. Bailey also embraces environmental partnerships with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. With 255 spacious rooms and residences filled with design details that will appeal to your inner artist, you’ll be sure to leave enchanted and enriched. Each room and residence features its own Apple iPad control centre complete with art apps, Staycast by Google for video streaming, access to hundreds of complimentary movies and Nespresso machines (naturally with recyclable pods). Oh, and the Wi-Fi is fast and free – obviously! Bailey is a food lovers haven with an enviable selection of stunning on-site restaurants designed to cater to any mood or occasion. Throwing down the gauntlet as the culinary destination for locals and tourists alike, the world-class restaurants are guaranteed to gratify your hunger. Transport your tastebuds to the rugged Australian outback at Crystalbrook Collection’s signature steakhouse, CC’s Bar and Grill or explore the streets of South America, through vibrant Latin flavours at Pachamama.
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Room & Suite (23)23
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Children's playground
Airport transportation
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Chinese, Japanese
108Reviews1Q+A15Room tips
Traveller rating
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Popular mentions
WaWa1963 wrote a review Yesterday
Brisbane, Australia95 contributions61 helpful votes
We stayed at Bailey for a total of 7 nights- 2 plus a luxury escapes deal for 5 nights. The Positives: Great location and easy to walk to everything Modern , new and clean Staff at reception were friendly, warm and helpful but let down by others( see below) Mark at the Milk bar provided excellent customer service in difficult circumstances Great rain shower in the room Free in house movies Comfortable beds Nespresso machine with coffee pods provided and replenished The not so good: Room was quite small and had only 1 vanity. Appears to have been designed for single business travelers. Room cleaning was diabolical. For the first 4 nights they did not clean our room on 3 occasions and I had to complain to get it done. ( this was after 5pm) Then when it was cleaned , they left dirty coffee cups/wine and water glasses. They left a bottle of cleaning liquid in the bathroom for 3 days. Not what you expect from any hotel , let alone one professing to be 5 stars. Our tea was not replenished and when I queried this with the housekeeping staff I was told they had run out. The blonde haired reception staff member did sort this out and was excellent- pity her service ethos was not followed by others. The grab and go breakfast lacked variety (fruit juice, yoghurt, coffee and banana bread every day) and for the first 3 days we were handed fridge cold banana bread ( no butter) and told it could not be heated up. When we queried this further as there was a toaster in full view we were told it was broken. Fortunately a staff change occurred and Mark readily offered to toast the banana bread and provided all round excellent customer service. The pool is in shade for most of the time and is cold. 6 loungers around the pool make it a game of chance if you do want to spend time around the pool We could not get a drink around the pool on any day that Pachamamma restaurant is closed which is most days Whilst you can charge back to your room from the other Cystalbrook hotels you cannot use their facilities. All up this hotel did not meet our expectations and this is the first time I have felt that a luxury escapes package was not good value for money.
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Date of stay: May 2021Trip type: Travelled as a couple
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Dani McGowan wrote a review Oct 2020
Sydney, Australia116 contributions18 helpful votes
Hotel's Favourite
We stayed at the Bailey for a work trip during a difficult time due to Covid. The hotel is beautiful with a wonderful outdoor pool and dining area. What made the stay so memorable was the staff. They were so friendly, helpful and patient with us we really enjoyed getting to know them. A special mention to Annbolin, Angelo and Jay who are just great people and really looked after us! Would highly recommend for a stay in cairns, right near the water, lagoon and restaurants. Would 100% stay again.
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 15 Oct 2020
Thank you so much for this wonderful review- The world is certainly different however service is something we can all achieve. It is nice to hear this sediment through your review. Keep in the know with all that is Crystalbrook by visiting our website crytsalbrookcollection.com and become part of our crowd family.
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Letch_K wrote a review 11 Jun
Brisbane, Australia29 contributions5 helpful votes
This hotel was everything we expected and more. My husband and I have stayed in many 5 star hotels around the world and this is the best place we have ever stayed at. It was very modern and all the amenities were so convenient. I especially loved the layout of the room itself and all the tasteful storage spaces. The staff were amazing especially Kirsty and Amar. They were friendly and professional and were so helpful with all our requests. They easily exceeded all our expectations and made our hotel stay so memorable. We will definitely be coming back again!
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Ask for a room on a higher level…it’s quieter and the views are better.
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Jess M wrote a review 9 Jun
2 contributions
We stayed for two nights in a 2 Bedroom Residence and wish we stayed longer. Everything is provided for self catering with a full size fridge, oven and stove top and dishwasher. The bathroom amenities were divine and having two bathrooms was so handy as was the washing machine and dryer. We could also Cast a movie from our Netflix account to watch on the bedroom TV. The central location is perfect, just a block from the Esplanade and so close to restaurants and the lagoon. We've stayed at Riley Crystalbrook too and loved Bailey just as much. Will definitely be back and might try out Flynn.
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Date of stay: May 2021Trip type: Travelled with family
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cocobliss2018 wrote a review 6 Jun
Melbourne, Australia33 contributions
Loved our stay here. Beautifully appointed room and gorgeous bathroom. Truly special Hotel and value for money compared with some others in price bracket. Location10/10 as a very short stroll to The Esplanade and all services including a well stocked IGA that opens late. Not sure why no room service or breakfast service?? But apart from that great place.
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Date of stay: June 2021Trip type: Travelled as a couple
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PRICE RANGE
US$94 - US$151 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Crystalbrook Bailey
Which popular attractions are close to Crystalbrook Bailey?
Nearby attractions include Cairns Esplanade Lagoon (0.3 km), Esplanade Boardwalk (0.1 km), and Cairns Museum (0.3 km).
What are some of the property amenities at Crystalbrook Bailey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crystalbrook Bailey?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystalbrook Bailey?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crystalbrook Bailey?
Yes, parking is available to guests.
What are some restaurants close to Crystalbrook Bailey?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Cairns Burger Cafe.
Are there opportunities to exercise at Crystalbrook Bailey?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crystalbrook Bailey have an airport shuttle?
Yes, Crystalbrook Bailey offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crystalbrook Bailey located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Bailey?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Bailey offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.